• 제목/요약/키워드: product trust

검색결과 406건 처리시간 0.023초

버버리 패션명품 소비자의 동조성과 개성에 관한 연구 (A Study on Conformity and Individuality of Consumers Purchasing BURBERRY Fashion Prestigious Product)

  • 전수영;이선재
    • 복식
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    • 제55권3호
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    • pp.136-149
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    • 2005
  • The purpose of this study was to analyze how the purchase of BURBERRY prestigious fashion brand, accomplishing the most successful luxury brand in Korea, correlated to the demographic and psychological characteristics of the BURBERRY purchasers, especially, conformity and individuality. The responses of 304 female living in Seoul and the metropolitan area between 20sover 50s who had ever bought BURBERRY were used in the study. The following results were found: 1) BURBERRY consumer's psychological characteristics were classified into 2 types of conformity (normative conformity and identificational conformity) and 2 types of individuality (anticonformity and independence) 2) 3 factors of the attributes of BURBERRY products were identified: functionality (color, multipurpose, easy-care, pattern), symbolic(brand renown & trust, history & heritage, scarcity) and aesthetic(quality, design) 3) Women conforming to higher clothing conformity attached great importance to the symbolic attributes of BURBERRY 4) The importance factors of decision on purchasing of BURBERRY were design, brand renown & trust and product quality among which the design was the highest in degree and order.

패션상품 소비자가 인식하는 상표관계본질(BRQ: Brand Relationship Quality) 규명 (제2보) (The BRQ(Brand Relation Quality) Construct Perceived by Fashion Product Consumers (Part 2))

  • 채진미;이은영
    • 한국의류학회지
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    • 제31권8호
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    • pp.1168-1179
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    • 2007
  • The objective of this research is to validate the BRQ(Brand Relationship Quality) Construct perceived by fashion product consumers. In order to establish and verify the BRQ scale, qualitative survey and quantitative survey were conducted together. 1592 copies of questionnaire were distributed to women in their 20s to 40s living in Seoul and other metropolitan areas from Dec. 26, 2005 to Jan. 8, 2006, and 723 copies of them were used for statistical data. Samplel(n=482)was used for empirical analysis, and sample2(n=241) was used for cross validity test. The data was analyzed using Exploratory Factor Analysis, Confirmatory Factor Analysis, and Pearson's Correlation Analysis. BRQ emerged from exploratory factor analysis as the hierarchical construct composed of six facets including 'self-connective attachment', 'symbol/mystery', 'trust', 'nostalgia', 'intimacy', and 'knowledge'. As the fit of this structural model was not good as a result of Confirmatory Factor Analysis, it was revised to have better fitting. Finally, empirical survey results indicate the hierarchical construct consisting of eight distinct BRQ facets including 'love/commitment', 'self-connection', 'symbol', 'mystery', 'trust', 'nostalgia', 'intimacy', and 'knowledge' as best representing the final 39item BRQ Scale. Reliability, construct validity, and cross validity of the construct were verified.

멀티샵의 점포이미지가 점포충성도 및 상표전환행동에 미치는 영향에 관한 연구 (The Effects of Multi-Shop's Store Image on the Store Loyalty and Brand Switching Behavior)

  • 이승희;조세나
    • 대한가정학회지
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    • 제45권1호
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    • pp.51-61
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    • 2007
  • The purpose of this study was to examine if multi-shop's store image affects store loyalty and brand switching. Two hundred fifty females and males who have purchased fashion products in multi-shop participated in this survey. For data analysis, descriptive statistics, factor analysis, Pearson's correlation and regression analysis were used for this study. The results were as followed. First, respondents' the most favorite multi-shop was MUE, followed by Boon the shop and ABC mart. Second, store image was classified into four factors such as store atmosphere, service of store, store recognition and product variety. Store loyalty was classified into five factors such as emotional relationship, pursue of novelty, trust about salesperson, satisfaction about service, and active loyalty. Third, result revealed that 'product variety' and 'store atmosphere', 'store recognition', 'service of store' accounted for 39.6% of the explained varience in store loyalty, and 'store recognition' accounted for 4% of the explained varience in brand switching behavior, while 'trust about salesperson', 'pursue of novelty' accounted for 5% of the explained varience in brand switching behavior. Based on these results, multi-shop's fashion marketing strategy would be suggested.

스포츠 의류브랜드의 고객자산과 고객만족과의 관계연구 (A Study on Relationship between Customer Equity and Customer Satisfaction of Sports Fashion Brands)

  • 고은주;이현주
    • 한국의류학회지
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    • 제33권5호
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    • pp.782-792
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    • 2009
  • The purpose of this research were 1) to identify the distribution of customer equity about sports fashion brands, 2) to identify the dimensions of fashion brand attributes influencing customer satisfaction and customer equity, and 3) to investigate relationships among sports fashion attributes, customer satisfaction and customer equity. Survey questionnaire was used to collect data and 900 responses were used for the data analysis. Descriptive statistics(i.e., frequency, percentage), factor analysis and multiple regression analysis were used for the data analysis. The results of this study were as following. First, 67.4%(i.e., outdoor sports brands) of customer equity distributes under 1 million won while 61.3%(i.e., general sports brand) and 54.3%(i.e., golf brands) distributes. Second, the sportswear brand dimensions consist of 6 factors, product quality value, convenience value, perceived value, unique brand image, trust relationship, and personalized relationship. Third, the higher the product quality value, perceived value, unique brand image, and trust relationship were, the higher customer satisfaction was. Fourth, the higher customer satisfaction was, the higher customer equity was.

The Impacts of Threat Emotions and Price on Indonesians' Smartphone Purchasing Decisions

  • PRADANA, Mahir;WISNU, Aditya
    • The Journal of Asian Finance, Economics and Business
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    • 제8권2호
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    • pp.1017-1023
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    • 2021
  • This research aims to determine the effect of customers' threat emotion and price on the decision to purchase a certain smartphone product. This study uses a quantitative method with a type of descriptive and causal research. It employs non-probability sampling with purposive sampling, with 385 respondents to answer the questionnaires. Data analysis techniques used descriptive analysis and multiple linear regression analysis. Based on the results of descriptive analysis of emotion, price and purchasing decisions are in sync with each other. The results of multiple linear regression analysis techniques indicate the threat emotion and brand trust are influential against the positive decision to purchase smartphone products. The magnitude of the influence of emotions and price have simultaneous effect on purchasing decisions and other decision variables, which are not included in this study, also play minor role in determining purchase intention, such as product quality, brand image and others. Partially, threat emotion and brand trust have a positive effect toward purchasing decisions. The magnitude of the highest influence was the one of price, then followed by emotional threats. The findings of this study suggest that psychological and behavioral effects also play important roles in determining customers' purchase decision.

국내 중소기업의 내·외부 요인이 스마트팩토리의 도입에 미치는 영향에 관한 탐색적 연구 : 금속가공업을 중심으로 (Effects of Internal and External Characteristics of Korean SMEs on the Introduction of Smart Factory : An Exploratory Investigation on the Metal Processing Industry)

  • 이종각;김주헌
    • 한국IT서비스학회지
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    • 제19권6호
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    • pp.97-117
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    • 2020
  • Five years have passed since the introduction of the smart factory amid the new opportunities for growth and job creation in relation to domestic manufacturing companies. Nevertheless, there is a lack of analysis on SMEs introduction smart factories. This study empirically analyzed the effects on the introduction of smart factories of domestic metal processing SMEs by distinguishing the characteristics of enterprises In this study, 103 companies which introduced smart factories and another 106 companies which did not introduce them were sampled. The Introduction of the Smart Factory was analyzed by four categories such as the Company characteristics (R&D capability, product production capability, organizational change), entrepreneur characteristics (risk sensitivity), relational characteristics (trust, dependence, cooperation, Influence), and structural characteristics (competition). As a result of the research, we found out product production capacity, risk sensitivity, trust and cooperation, Influence, and competition are statistically significant in the introduction of smart factory. But competition was characterized by a negative (-) sign opposite to the hypothesis. This study is meaningful in that the scope of the analysis has been expanded by analyzing whether smart factory was introduced or not considering the characteristics of the company. And there should be continuous research on its utilization as well as the introduction of smart factory.

The Effect of Live Broadcast of Fresh Food on Customer's Purchasing Intention

  • Young-Geun PARK;Dai-Hwan MIN;Hanjin LEE
    • 산경연구논집
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    • 제14권9호
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    • pp.31-39
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    • 2023
  • Purpose: Social media's increasing adoption and the development of digital technology have completely changed how businesses interact with their clients. The current study is to examine the impact of live broadcasts on consumers' perceptions and actions across a range of fresh food goods. Research design, data and methodology: The scrutiny relies on the existing peer-reviewed literature, which may prevent a comprehensive evaluation of some recent advancements in the subject. Despite these caveats, the outcomes of this scrutiny are anticipated to contribute significantly to our understanding of the effect of live broadcast marketing on consumers' propensity to make purchases. Results: Previous literature review clearly states that 'Live Broadcast of Fresh Food' to attract relevant customers should be followed: (1) Increased Product Transparency and Trust, (2) Enhanced Customer Engagement, (3) Impact on Customer's Perception of Product Quality, and (4) sense of urgency and scarcity. Conclusions: All in all, the study's advice for firms in the food industry to improve their marketing efforts through live broadcasts have important practical ramifications. Promoting openness and trust in the production process and with the audience boosts a brand's reliability. Customers are more likely to participate and feel more connected to a brand.

브랜드 신뢰와 사회적 CSR 동기귀인이 환경친화적 라인확장에 미치는 영향 (The effects of brand trust and attributions on the eco-friendly line extension)

  • 문희강;이현화
    • 복식문화연구
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    • 제23권4호
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    • pp.537-553
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    • 2015
  • Recently, some fashion retailers have initiated sustainable actions in the form of corporate social responsibility (CSR) activities to address consumers' social concerns. This study intends to combine the concept of CSR motivation attributions with brand extension literature in order to examine how consumers' trust of a parent brand affects their CSR motivation attributions and ultimately their attitudes towards parent-brand CSR activities and sustainable extension lines. A self-administered online survey was conducted using scenarios describing a fast fashion retailer introducing a sustainable line. Data from 303 female U.S. consumers, aged between 18 and 34 years, were used for the statistical analysis. Data analyses were conducted using SPSS 21.0 for descriptive analysis, exploratory factor analysis, and regression analysis. The results revealed that all hypotheses were supported. The findings show that consumers' trust of a parent brand has an indirect impact on positive attitudes towards the parent brand's CSR activities as well as the sustainable extension product line, mediating positive evaluations of the brand's social CSR motivations. In addition, this study suggests consumers' prior trust of the parent brand is a variable that affects consumers' evaluation of CSR motivation sincerity. Marketing suggestions and thoughts based on the findings of this study were provided.

친환경 농산물의 선택결정요인이 소비자신뢰와 추천의도에 미치는 영향 (This Effect of Eco-friendly Agricultural Product Selection Criteria on the Degree of Consumer Trust and Recommendation Intention)

  • 이선호
    • 한국조리학회지
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    • 제22권4호
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    • pp.181-191
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    • 2016
  • 본 연구에서는 친환경농산물 선택결정요인이 소비자신뢰와 추천의도에 미치는 영향요인들과 그 요인을 이용한 앞으로의 활용방안을 제시하고자 한다. 총 220부의 설문지를 배포하여 불성실하게 응답한 10부의 설문지를 제외한 나머지 210부의 유효한 설문지를 실증연구에 사용되었다. 조사연구의 목적을 달성하기 위하여 통계프로그램 SPSS 18.0을 활용하여 빈도분석, 요인분석 및 신뢰도분석, 상관관계분석, 회귀분석을 실시하였다. 분석결과를 보면 선택결정요인에 대한 측정항목의 탐색적 요인분석 결과, 3개 요인으로 KMO 값은 0.735, 총분산비율 79.373%, 소비자신뢰에 대한 요인분석은 총분산비율 75.431%, KMO 값은 0.695로 나타났다. 추천의도에 대한 요인분석은 총분산설명력 68.428%, KMO 값은 0.694로 나타났다. 변수들 간의 상관관계가 다른 변수에 의해 설명되는 정도가 좋게 분석되었고, 유의확률이 0.000으로 나타나 전반적으로 변수들 간의 상관관계는 유의적이다. 따라서 선택결정요인에 따른 소비자신뢰는 추천의도에 미치는 영향에 관한 가설은 채택되었다.

전자상거래에서 가상점포 이미지가 만족, 신뢰 및 애호도에 미치는 영향 (The Effects of Virtual Store Image on Satisfaction, Trust, and Loyalty in Electronic Commerce)

  • 오상현;신봉대;심규열
    • 마케팅과학연구
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    • 제10권
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    • pp.165-185
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    • 2002
  • 가상점포 애호도 관련 기존 연구들은 인터넷 쇼핑몰 공급자가 제공하는 속성 즉 디자인, 제품가치, 컨텐츠, 커뮤니케이션, 보안성 등 애호도에 영향을 미치는 개별변수들의 확인에 중점을 둔 연구들이 대부분이었다. 그 결과 연구결과가 비교적 단편적이었으며 가상점포 애호도를 광범위하 게 이해하는데 미흡한 결과를 보여왔다. 따라서 본 연구는 선행연구를 검토하여 가상점포 이미지, 가상점포 만족, 가상점포 신뢰를 도입하여 이들간 관계성을 실증분석함으로써 가상점포 애호도에 미치는 중요변수들을 체계적으로 규명하고자 하였다. 가상점포 이미지, 만족, 신뢰 및 애호도간 관계는 이들 관계에 대한 가설이 채택됨으로써 유의적인 정(+)의 관계가 입증되었다. 본 연구의 결과는 인터넷 쇼핑환경하에서 점포이미지, 만족 및 신뢰가 지속적인 고객애호도를 향상시 키기 위한 전략적 요인임을 실증분석 결과를 통해 확인할 수 있었다.

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