• Culinary science and hospitality research
• /
• v.15 no.2
• /
• pp.136-149
• /
• 2009

The purpose of this paper is to explore the types of failed service and its effect on customer's negative emotions in the restaurant business and their influence on customer's behavior. The study examines the restaurant attributes of failed service in order to determine which variables have the greatest impact on customer's negative emotions and behaviors. To accomplish the purpose of this study, a casual model is developed - which analyzes the main antecedents, moderators and consequences of failed service in the restaurant business. The findings of this study are as follows. 4 types of failed services are found: lack of tangibles, doubt of reliability, unresponsiveness, no expressed empathy. They have an effect on customer's negative emotions(regret and disappointment). And the customer's negative emotions brings out negative behaviors(bad actions, switching brand, protest, negative word of mouth). Customer's regret causes bad actions and switching brand, and customer's disappointment caused switching brand and bad information by word of mouth.

• Journal of Digital Convergence
• /
• v.13 no.12
• /
• pp.325-336
• /
• 2015

The purpose of this study is to confirm the components of users' shared value expectation(SVE) on lifelong education through convergent approaches. After reviewing primary data and collecting secondary data with quantitative and qualitative research methodologies, the components of users' SVE on lifelong education were categorized into 10 perspectives, 27 measured variables, and 81 questions. After conducting a confirmatory factor analysis, the latent measurement model was confirmed as reasonable. Internal reliability, construct convergent discriminant validity were also confirmed as reasonable. In a viewpoint that builds interdisciplinary theory, this research may help grasp users' SVE on lifelong education with interdisciplinary approaches. In a strategic viewpoint, this study may contribute to both understanding categorized users' value expectation and planning/executing suitable programs that can meet the expectations. In a managerial viewpoint, this result may help measure the effectiveness of SVE on lifelong education quantitatively.

• Korean Journal of Construction Engineering and Management
• /
• v.4 no.4 s.16
• /
• pp.182-191
• /
• 2003

The material lift-up and procurement management for high-rise buildings is complex and critical key to the success of projects. It has been hardly managed by the heuristic or rule-of-thumb techniques which are adapted in usual construction building sites. Especially in downtown high-rise residential building project sites, the limit of heuristic management techniques is critical. It has space constraint for materials loading and site transportation especially in finish work phases in which construction period diverse work trades struggle for their own material and manpower transportation. Hence, it is essential to adapt JIT(Just-In-Time) concept in these particular types of building construction project sites. According to the analysis of the case project sites, the communication and flow of relevant information regarding material lift-up and transportation in project sites is the key factor for successful performance. Therefore, this study analyzes the flow and site transportation of the key materials and provides the system, PLUTO(Procurement & Lift-Up for material Transport Optimizing system). This study also applies the system in the case site and verifies the model validation in actual project.

• Korean Journal of Construction Engineering and Management
• /
• v.17 no.2
• /
• pp.118-126
• /
• 2016

International construction market have quantitatively increased and have reached up to 700 Bil. US$ through active effort of construction firms and government. In spite of this increase, substantiality issue has been constantly disputed due to qualitative problems such as lack of capability and technical shortage. To overcome these problems, many methods in performing quantitative growth and qualitative substantiality of overseas construction are being researched which showed that selection of subcontractors in general contractor is regarded as a very important success factor. However, it is difficult to make a reasonable decision for selecting the subcontractors due to the lack of evaluation standards and reliability. This study proposes an improved evaluation system through adjustment of the evaluation indicators using correlations analysis and multiple regression analysis with pre-qualification and performance evaluation of 121 firms in 6 countries.

• BMB Reports
• /
• v.53 no.2
• /
• pp.106-111
• /
• 2020

Glutaredoxin 1 (GLRX1) has been recognized as an important regulator of redox signaling. Although GLRX1 plays an essential role in cell survival as an antioxidant protein, the function of GLRX1 protein in inflammatory response is still under investigation. Therefore, we wanted to know whether transduced PEP-1-GLRX1 protein inhibits lipopolysaccharide (LPS)- and 12-O-tetradecanoyl phorbol-13-acetate (TPA)-induced inflammation. In LPS-exposed Raw 264.7 cells, PEP-1-GLRX1 inhibited cyclooxygenase-2 (COX-2), inducible nitric oxide synthase (iNOS), activation of mitogen activated protein kinases (MAPKs) and nuclear factor-kappaB (NF-κB) expression levels. In a TPA-induced mouse-ear edema model, topically applied PEP-1-GLRX1 transduced into ear tissues and significantly ameliorated ear edema. Our data reveal that PEP-1-GLRX1 attenuates inflammation in vitro and in vivo, suggesting that PEP-1-GLRX1 may be a potential therapeutic protein for inflammatory diseases.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.35 no.4
• /
• pp.977-986
• /
• 2015

The purpose of this study is to find the housing affordability of elderly household according to household types and housing tenure and to contribute to desirable elderly housing policies. The data from the 2010 Korea Housing Survey was used for the analysis of this study and the final sample included 6,780 elderly households. The results of this study are summarized as follows; It was found that all kinds of elderly household for housing affordability were affected by income, residence period, housing location and size of house. And housing location was a highly influential factor. Besides, female elderly house-owners and male elderly renters living alone were likely to have higher housing cost burden. And if elderly renters households suffer more financial burden, they had have higher housing cost burden. It is implies that desirable elderly housing polices by government need to consider elderly househod's diverse characteristics in aged society.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.38 no.3
• /
• pp.429-438
• /
• 2018

Cone and T-bar penetrometers have been frequently used to estimate the undrained shear strength of clay. For small-size model tests, miniature penetrometers should be used but their correlation factors have not been well published. In this study, a testing setup was developed to derive empirical factors of the miniature cone and T-bar penetrometers. A 350mm-diameter chamber and kaolin clay were utilized to prepare soil specimens consolidated under four different pre-consolidation pressures controlling undrained shear strength. Two miniature cones with two diameters of 10-mm and 16-mm and a T-bar penetrometer with 10-mm diameter were used to investigate boundary effect, penetration rate effect, and diameter and shape effect. Unconsolidated-undrained triaxial tests were carried out with samples taken from the specimens to measure undrained shear strength. Finally, empirical factors for the penetrometers were constructed to correlate tip resistance to undrained shear strength.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.40 no.4
• /
• pp.393-400
• /
• 2020

Axial and lateral behavior of helical piles is generally influenced by number, diameter, helix pitch, and locations of helices. In this study, axial and horizontal behavior of helical piles with three helices was investigated varying helices' locations, diameter, and pitch. Especially, due to the spiral shapes of helices, the effect of lateral load directions at pile heads on their lateral behavior was investigated. Axial load test of small-scale helical pile was conducted in laboratory, and its results were compared with numerical analysis results of the same model for cross check of validity of both results. Furthermore, diverse numerical analyses were performed for different shapes of helical piles. Consequently, it was found that, for the given analysis conditions, the helix diameter was the most influential factor on the horizontal and vertical behavior of helical piles.

• Journal of Advanced Marine Engineering and Technology
• /
• v.35 no.6
• /
• pp.765-772
• /
• 2011

In this research, the fuel cell system model capable of generating codes in real time was developed to construct of a HIL (Hardware-In-the-Loop) for a SOFC-powered ship. Moreover, the effects of the distribution of the exhaust gas flow rates in a stack, the flow rates of fuels and temperature of air supplied on the temperature characteristics of fuels supplied to the cathode and the anode, the output power of the stack and system efficiency are examined to minimize the temperature difference between fuels supplied to the stack used in a 500kW SOFC system using methane as a fuel. As a result, the temperatures of fuels supplied to the cathode and the anode maintain at 830K when the opening factor of three-way valve located at outlet of turbine is 0.839. Also the process for optimization of methane flow rate considering the fuel cell stack and system efficiency is required to increase the temperatures of fuels supplied to the stack.

• Archives of design research
• /
• v.16 no.3
• /
• pp.183-190
• /
• 2003

It is a fundamental pre-requisite to thoroughly analyse and understand the things which are being designed in the process of industrial design. However, it is not always easy to acquire appropriate data to meet all the requirements to finally design a functionally superior products. This paper proposes an industrial design model with heightened reliability using the orthogonal array tables, which are fairly handy to apply when there are many design criteria to be considered at the onset stage Especially, in this research, the basic purpose of the orthogonal arrays that they try to compact the range of experiments and to improve the effectiveness of the experiment results is answered under average industrial design processes. At the same time, non-quantitative data of design factors are quantitative by the concurrency in design and their mutual actions are examined. This method can help industrial designers in narrowing their design possiblities by depicting more valid data, thus producing quality product designs by deriving optimal control factors.