• International Journal of Reliability and Applications
• /
• 제5권4호
• /
• pp.147-154
• /
• 2004

This work developed and algorithm for a set covering model when the reliability of covers is a concern. This model extended the usage of the set covering model.

• 통상정보연구
• /
• 제15권3호
• /
• pp.411-430
• /
• 2013

전자무역의 단계별 성과를 볼 때 계약체결 이전 단계의 해외마케팅은 해외시장진출의 가장 큰 장애요인이면서 가장 많은 역량이 투여되는 부문으로 이에 대한 교육 및 연구체계를 재정립할 필요가 있다. 전자무역은 인터넷과 정보통신기술의 발전에 따른 파생적 수요성격이 강한 학문적 영역으로 무역실무와 더불어 무역학의 핵심주제로 부각되고 있다. 그러나 2000년대 중반이후 전자무역 관련분야 연구와 교육교재개발 등이 점차 감소되고 있는 실정이다. 따라서 본 연구에서는 우리나라 전자무역 중 해외마케팅의 측면에서 교육 및 학문적 연구체계와 성과를 검토하고 향후 해외마케팅 부문 교육과 연구체계 수립에 대한 방향을 제시하였다. 그 결과 전자무역관련 교육 및 연구 중 산업계에서 활성화되고 있는 검색엔진마케팅, 검색엔진최적화, 소셜네트워크분석 등에 대한 교육 및 연구체계를 확립해 나가는 것이 시급하다고 할 수 있다. 또한 이론과 실무가 접목되어 병행되는 캡스톤디자인 교과목의 도입이 필요하다고 할 수 있다.

• 한국항공운항학회지
• /
• 제25권4호
• /
• pp.101-110
• /
• 2017

This research identifies the relation between the quality of cabin service(personnel and material services) in Korean low-cost airlines and resulting customer satisfaction and loyalty. Its aim is to provide low-cost airlines' international flights with basic information when building strategies, and to suggest a strategic implication for an original and competitive cabin service policy that can enhance customer retention. As a result of the analysis, first, hypothesis 1 on relation between the quality of Korean low-cost airlines' cabin service and customer satisfaction was all valid. Moreover, it was coherent with the results of previous researches. Second, hypothesis 2 on relation between the quality of Korean low-cost airlines' cabin service and customer satisfaction was also valid and coherent with previous studies. Third, hypothesis 3 on relation between customer satisfaction and loyalty was valid and coherent with existing studies. Consequently, this research suggests that in order to achieve the continuous retention of loyal customers through customer satisfaction, the quality of personnel and material service has to be considered primarily. In addition to that, this research also suggests that the original and competitive service marketing of low-cost airline is necessary for an airline to continue its profit-making.

• 유통과학연구
• /
• 제14권6호
• /
• pp.99-106
• /
• 2016

Purpose - The antecedent to the relationship between the effect of the characteristics of strategic alliances and the performance of container liner shipping companies has been investigated in this study as container liner shipping companies' strategic alliances. It affects positively and negatively home, partner, and the third parties' performance in container liner shipping companies. Extensive literature reviews on shipper's strategic alliances reveal that strategic alliances in financial and non-financial performance of container liner shipping companies show the performance such as economic effects, business performance, global supply chain management performance, customer satisfaction, and forward integration and backward integration performance. The purpose of this study is to test empirically that the relationship between the characteristics of strategic alliances and financial and non-financial performance in container liner shipping companies. Structured equation modeling and confirmatory factor analysis were used to test the hypothesis using AMOS statistics program. Most previous researches focused on the relationship between the characteristics of strategic alliances and alliance types. There are few empirical studies that focus on business performance data because it is difficult to collect data in container liner shipping companies. However, this research measures financial and non-financial performance differently compared with the previous researches focusing on the characteristics of strategic alliances and alliance types measurements. Research design, data, and methodology - The conceptual model for the study is based on the studies of Lim (2010), Chen & Zhen (2009), and Wang & Meng (2014). The model is built around the factors of characteristics of strategic alliances and business performance. Cost, marketing, and service factors are regarded as proxy for the characteristics of strategic alliances. The financial and non-financial performance are regarded as proxy for the performance of strategic alliances. Based on the analysis of one hundred cases such as forwarder, shipper, and liner shipping companies, this study uses structural equation modeling to verify the effects of the characteristics of strategic alliances on business performance. Conclusions - This study provides container liner shipping companies to get some policy and practical implications in terms of the characteristics of strategic alliances and business performance. First, the cost factor for alliances characteristics has a positively significant influence on the financial and non-financial performance of strategic alliances. The cost factor relationship between high and low performance group does not have a significant difference on the performance of strategic alliances. Second, the marketing factor of alliances characteristics has a positively significant influence on the financial and non-financial performance of strategic alliances. The high performance group's marketing factor has a great non-financial performance than low performance group, but the low performance group's marketing factor has a grater financial performance than high performance group factor does. Third, the service factor of alliances characteristics has a negative influence on the non-financial performance of strategic alliances. The high performance group's service factor has a great non-financial performance than low performance group. Based on the findings from this study, related implications and future avenues deserve to be discussed.

• 한국항만경제학회지
• /
• 제25권4호
• /
• pp.225-250
• /
• 2009

본 논문에서는 컨테이너 터미널을 중심으로 부산항의 고객만족요인을 항만공사가 통제 가능한 요인으로 선정하고, 서비스만족요인이 항만시설과 비용에서 고객지원 서비스나 마케팅활동과 같은 요인으로 변화되고 있음을 밝히고, 이에 따른 전략적인 시사점을 제공하는 것을 목적으로 하였다. 선행연구를 통하여 고객만족과 서비스 품질의 관계를 정리하고, 부산항의 주요 고객인 선사와 터미널운영사를 중심으로 고객만족 조사를 실시한 결과, 고객만족요인에 대한 중요도 측정에서 상위 5개 요소는 예정된 시간의 입출항, 하역생산성, 위기관리능력, 고충처리에 대한 대응, 하역요율 등의 순으로 나타났다. 만족도 측정에서 하위 5개 요소는 하역요율이 가장 낮고, 그다음으로 항만요율, 항만관련 유관기관들의 협력, 터미널 운영사의 실적에 다른 볼륨 할인, 위기관리 능력 순으로 조사되었다. 전반적인 만족도는 리커트 7점 척도에 4.62로 나와 보통 수준을 조금 넘는 것으로 나타났다. 고객만족의 측정요인을 항만시설과 항만비용, 마케팅활동 및 고객지원서비스로 설정하고, 그 하부요인에 20개를 설정하여, 구조방정식으로 검증한 결과 설문지와 연구모형이 전반적으로 부합되는 것으로 나타났다. 또한 가설검증의 결과에 따르면 항만시설이나 항만비용이 마케팅활동과 고객지원서비스와 비교하여 고객만족에 영향을 미치지 않는 것으로 나타났다. 그러므로 항만당국은 고객만족에 대한 만족도와 중요도 조사 결과와 고객만족에 영향을 미치는 서비스 요인을 중심으로 새로운 전략을 설립해야 할 필요가 있다.

• 지식경영연구
• /
• 제13권5호
• /
• pp.113-137
• /
• 2012

Since service innovation is considered as a new way to gain an advantage in a highly competitive environment, it is imperative for companies to align their service innovation strategy with their business strategy in order to achieve better firm performance. Accordingly, a critical challenge facing firms is how to effectively organize and manage a well-planned service innovation strategy in accordance with the direction of their business strategy. Firms with a good fit between business strategy (i.e., cost leadership, innovative differentiation, and marketing differentiation strategies) and service innovation strategy (service creation-focused, service delivery-focused, and client interface-focused strategies) are expected to have better firm performance than those without such a fit. Based on empirical data from 209 service firms in South Korea, this study aims first to investigate whether a certain service innovation strategy is more effective than others within a particular business strategy. We then examine whether their effective alignment positively affects firm performance. The empirical evidence indicates that the alignment of service innovation strategy with business strategy significantly influences firm performance. The adoption of service innovation strategy was found to have positive effects on firm performance with innovative differentiation and marketing differentiation strategies and negative effects with cost leadership strategy. Lastly, we discuss our study's implications for further research and practice.

• 산업경영시스템학회지
• /
• 제42권3호
• /
• pp.252-261
• /
• 2019

In this study, we analyzed the factors affecting the introduction of Smart Factory by domestic SMEs through AHP analysis and tried to provide implications for the introduction of Smart Factory. It was confirmed that the manufacturing and introduction group, the non-manufacturing introduction group, and the already introduced group had the highest weight in the cost reduction in the first hierarchy standard. At this time, it can be seen that the weight for cost reduction is relatively high in the manufacturing introduction group and the introduction group, and the weight for the productivity improvement is relatively high in the non-manufacturing introduction group. It can also be seen that the portion of marketing enhancement does not have a significant impact on smart factory choices. It was confirmed that image enhancement is the highest in the manufacturing introduction group and the non-manufacturing introduction group in the first hierarchy standard, and the marketing has the highest weight in the introduction group. In the two - tiered standard, customer - friendly and proper inventory maintenance weights were relatively high in all the introduced groups, except for the high rankings.

• Asia Marketing Journal
• /
• 제12권2호
• /
• pp.135-154
• /
• 2010

이 연구는 교체비용이 존재하는 상황에서 복점기업간 경쟁을 다룬다. 분석에서는 일시적 가격할인 현상이 순수전략균형(Pure Strategy Equilibrium)의 결과일 수 있음을 보인다. 이는 기존 대다수 연구들에서 일시적 가격할인 현상을 혼합전략균형(Mixed Strategy Equilibrium)의 결과로 해석해왔던 것과 구별된다. 본 연구에서 구해진 일시적 가격할인의 순수전략균형 하에서 기업들은 정규가격만을 제공하는 경우보다 높은 이윤을 얻게 되며, 이러한 현상은 일시적 가격할인이 충성가입자와 비충성 가입자간 가격차별의 역할을 수행하는 것에 기인한다. 한편 본 연구에서는 기업들이 정규가격과 할인가격을 적절히 조정함으로써 충성가입자들의 수를 통제할 수 있음을 가정하고 있다. 이를 통해 기업들은 정규가격 수준을 일정 수준 이상으로 유지함으로써 충성가입자들의 수를 지나치게 늘리지 않으려는 유인이 있음을 보인다.

• Journal of Information Technology Applications and Management
• /
• 제27권1호
• /
• pp.187-198
• /
• 2020

With the development of technology and the creation of an entertainment environment for leisure, various marketing strategies are being used in the film industry. Among them, the use of the credit cookie of ending credits was very effective in producing the series. The ending credit is the time it takes to show the names of the people who made the movie, which is meaningless to the audience. There is a cost to produce a ending credit but It wasn't made because no revenue was generated. The credit cookie was inserted into this ending credit area, which brought new pleasure to the audience. Most of them were epilogue images showing the story behind the movie, NG images showing the NG situation during film production, and In videos mentioned in the movie but not shown in the movie itself. As various ideas about credit cookie were connected with marketing, a series movie and a spin-off foretelling the derivative works after the screening work were produced and have a new meaning. As a result, the time of ending credits, which had no commercial value, became the methodology of the most powerful promotional strategy. Looking at the difference between live-action film and animation in producing such credit cookie, unlike live-action films that edit the remaining parts after shooting, the NG video of the animation has a lot of time and money to produce. So, it hasn't try very well, and it seems to have been actively produced when moving from 2D animation to 3D animation. This is because 3D animation, which has already been modeled, can create new NG scenes by simply adding animating based on the layout of the created scene. Since it is possible to produce an episode movie at a low cost and time, and to use the scenes of the movie after the production, it will be necessary to strategically produce credit cookie for promotion in animation.

• 한국정보시스템학회지:정보시스템연구
• /
• 제26권2호
• /
• pp.63-83
• /
• 2017

Purpose: In Korea, market size of social commerce has been increased steadily and highly, but profits of social commerce companies have been decreased because of excessive marketing cost. To overcome this stagnant market environment, new marketing strategy that could attract customers and make customers continue to use social commerce is required instead of cost consuming marketing strategy. The purpose of this study is to investigate the relationship among characteristics of social commerce - that is, economic value and information quality - usefulness, enjoyment, satisfaction and repurchase intention by applying motivation theory to the area of social commerce. Design/Methodology/Approach: Previous researches have been studied by applying Expectation-Confirmation Model (ECM), Theory of Planned Behavior (TPB), Technology Acceptance Model (TAM) and Stimulus-Organism-Response (S-O-R) Model, although there are many studies related with customer acceptance model in the field of e-commerce. However, there is not so many studies in applying motivation theory. So this study adopts new approach to examine why customers use social commerce based on motivation theory. Thus, this study adopts economic value and information quality as antecedents, and then customers will perceive extrinsic and intrinsic motivation; usefulness is extrinsic and enjoyment is intrinsic, and adopts satisfaction and repurchase intention as a dependent variable. The data of questionnaire were collected from customers who have experience to buy something in social commerce. 228 questionnaires as data unit of individual level were collected using random sampling. Findings: This study proved empirically that the relationship between antecedents and motivation factors has a positive influence, and motivation factors also have a positive influence on repurchase intention through satisfaction. This study provides the managers an insight that social commerce companies should pay more attention to improve customer satisfaction in order to increase higher performance in repurchase intention of social commerce.