• 대한가정학회지
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• 제43권5호
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• pp.1-14
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• 2005

This study investigated the relation between preschoolers' individual and parents 'characteristics and preschoolers' emotional understanding and regulation. Subjects were 2004 and 5-year-old children and their parents. Interview tasks were used as research instruments used to measure preschoolers 'emotional understanding and regulation. Preschoolers' temperament and parents characteristics were measured by questionnaires based on several previous studies. The results revealed that preschooler's emotional understanding and regulation were significantlv different according to mothers' attitude style, emotional expressiveness, and attitude toward children's emotional expressiveness. The results are consistent with recent research showing that parents emotional socialization may be important for preschoolers' emotional understanding and regulation.

• 대한지역사회영양학회지
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• 제16권5호
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• pp.592-601
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• 2011

The purpose of this study was to identify the effect of individual emotional characteristics (empathetic concern and emotional contagion) on emotional labor (frequency of emotional display, intensity and variety of emotional display, surface acting, and deep acting) of school dietitians. Data was collected through a questionnaire survey of 309 school dietitians and then analyzed statistically by SPSS 18.0 package program. The results of this study were as follows: empathetic concern (3.93) occurred more often than emotional contagion (3.22) in school dietitians. The older (p < 0.001) and more experienced (p < 0.01) they were, the higher empathetic concern they had. It showed that married dieticians (p < 0.001), nutrition teachers (p < 0.01), and dieticians who were working in elementary schools (p < 0.01) had a higher rate of empathetic concern than single dieticians, non-nutrition teachers, and dieticians who were working in middle and high schools, respectively. Their level of emotional labor was the highest in deep acting (3.32), followed by surface acting (3.28), frequency (3.12), intensity and variety (3.09). According to multiple regression analysis, emotional contagion proved to be strongly significant and positively related to frequency of emotional display (${\beta}=0.257$, p < 0.001). Both empathetic concern (${\beta}=0.117$, p < 0.05) and emotional contagion (${\beta}=0.162$, p < 0.01) were positively related to intensity and variety of emotional display, and empathetic concern (${\beta}=0.173$, p < 0.01) had also an effect on deep acting. These results suggested that the emotional labor of school dietitians should be managed on the organizational viewpoint, not a personal matter.

• 복식문화연구
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• 제20권5호
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• pp.664-678
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• 2012

The purpose of this study is to define the relationships among the emotional labor, job satisfaction, and turnover intention of beauty industry workers. The data for this study were collected through a survey, and a total of 197 questionnaires were used in the statistical analysis. The survey items were classified into 4 domains: demographic characteristics, emotional labor, job satisfaction, and turnover intention. This study extracted factors that compose each measurement domain to define the impact of emotional labor on job satisfaction or turnover intention. According to the research results, 3 factors - positive norm, sincere behavior, and emotional incongruity - were extracted for emotional labor. Individual aptitude satisfaction and work environment satisfaction were extracted as the factors for job satisfaction, whereas a single factor was extracted for turnover intention. By analyzing the effect of factors related to the emotional labor of beauty in dustry workers on factors related to job satisfaction, results showed that positive norm positively influenced individual aptitude satisfaction, sincere behavior positively influenced individual aptitude satisfaction and work environment satisfaction, and emotional incongruity negatively influenced individual aptitude satisfaction. Among factors related to emotional labor, positive norm and sincere behavior negatively affected turnover intention, whereas emotional incongruity positively influenced turnover intention. With regard to the effect of job satisfaction on the turnover intention of beauty industry workers, results showed that individual aptitude satisfaction and job environment satisfaction negatively (-) affected turnover intention. The results of this study show that people presenting a high level of individual aptitude satisfaction displayed positive job satisfaction, whereas people showing serious emotional incongruity for work presented high turnover intention. This implies that in order to increase the work efficiency of beauty businesses, it is essential to examine and manage the emotional labor of workers as a measure for increasing job satisfaction and lowering turnover.

• 간호행정학회지
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• 제21권3호
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• pp.263-276
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• 2015

Purpose: The study was done to verify the effect size of the variables related to the emotional labor of nurses. Methods: A total of 47 article on variables related to the emotional labor of nurses and published from 2006 to 2014 were used for the meta-analysis. Results: Variables with the largest effect size related to emotional labor were identified as the variables of work task, organization and individual characteristics in descending order of effect size. The sub-factors with the greatest effect size in the work task variable were exhaustion and work commitment, while for organization variables, intention to change jobs had the largest effect size. For individual characteristics, physical symptoms had the largest effect size. Conclusion: The results of this study are meaningful as the first study to integrate research results on variables related to the emotional labor of Korean nurses, providing practical data for the management of emotional labor.

• 한국안전학회지
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• 제31권3호
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• pp.102-108
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• 2016

As a range of accidents happen frequently in our society due to safety insensitivity, researches on individual psychological characteristics related to safety behavior and on safety education are increasing. However, safety behavior research that targets university students as potential employees remains rare. Therefore, this research investigates individual characteristics and psychological factors that affect safety behaviors of university students. Research participants were 131 university students (80 males, 51 females) from the Gyeonggi-do and Chungnam areas. Psychological characteristics (self-regulation, cognitive failure, conscientiousness, and emotional stability) were included as variables that may predict university students' safety behaviors (habits, compliance, mistakes, and violations). The major findings of the study are as follows. Stepwise regression analysis showed conscientiousness was a major predictor explaining safety habits and safety compliance; Cognitive failure and emotional stability were main predictors explaining safety mistakes, and self-regulation was a major predictor explaining safety violations. These findings suggest that development of proper education programs focusing on individual characteristics would allow systematic improvement of safety behaviors of university students.

• 유통과학연구
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• 제19권10호
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• pp.5-15
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• 2021

Purpose: This study aims to present individual motivation and channel characteristics affecting omnichannel service use, as well as the effect relationship of the brand factor on consumption value, service satisfaction, and continuous usability based on convenience store pickup service, one of online shopping customers' omnichannel use services. Primarily, this study divided consumption value into emotional value and functional value and examined the consumption value characteristics of omnichannel-based pickup service customers. Research design, data and methodology: A questionnaire survey was carried out targeting 324 consumers having the omnichannel-based pickup service user experience in online shopping in Korea. A confirmatory factor analysis and path analysis were carried out based on the structural equation to verify hypotheses. Results: According to the analysis result, individual motivation affected the emotional value, and the omnichannel characteristics affected functional value. The brand effect influenced both emotional and functional values. The emotional value affected continuous use intention, and the functional value affected service satisfaction. Conclusions: Therefore, consumers' emotional and functional values showed differences in consumption behavior. In online shopping companies' marketing strategy construction for omnichannel, it was confirmed that a differentiated approach is needed depending on the strategic goal of satisfaction improvement and continuous use intention consolidation.

• 한국치위생학회지
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• 제18권4호
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• pp.489-499
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• 2018

Objectives: The purpose of this study was to investigate the mediating effects of burnout and to identify the moderating effects of individual factors and organizational factors on the relationship between emotional dissonance and job satisfaction. Methods: This cross-sectional study included 270 dental hygienists working full-time at dental care facilities. The data on the socio-demographic characteristics, emotional dissonance, burnout, job satisfaction, and individual and organizational factors were collected. The individual (self-efficacy and ego resilience) and organizational (social support, organizational support and wage satisfaction) factors were considered as the moderating variable. For statistical analyses, t-test, one-way ANOVA and multiple linear regression were used. Results: Burnout was found to be a significant mediator on the relationship between emotional dissonance and job satisfaction(p<0.001). The variables moderating the relationship between emotional dissonance and burnout were identified as social support, organizational support and wage satisfaction (p<0.05), while the variables moderating the relationship between burnout and job satisfaction were wage satisfaction and ego resilience (p<0.05). Conclusions: To prevent the decrease in job satisfaction due to emotional dissonance, the management of dental care facilities should have a better understanding of burnout in dental hygienists, which requires individual and organizational efforts to be moderated. In addition, as organizational support has been identified as the factor mitigating the negative effects of emotional dissonance, it is highly necessary to adopt the preceptor system, improve communication systems and expand welfare policies of organizations.

• 대한가정학회지
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• 제45권2호
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• pp.133-145
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• 2007

The purpose of this research was to identify the importance of emotional development in early childhood, in children ages three to five, by examining the relationship between the variables in the children such as gender, age, and temperament, as well as their mothers' emotionality, in relation to emotional development. The participants included a total of 72 children between three and five years of age. The major findings are as follow: First, there were significant differences in emotional expression and emotional recognition between the boys and the girls. Additionally, the emotional recognition of the children increased as age increased, and more positive strategies for emotional regulation were used with the increasing age of the children. Temperament characteristics did not have any relationship with emotional expression or emotional recognition, while the strategies for emotional regulation were related to the temperament characteristics. Second, the emotional expressivity of the mother was related to the emotional expression and recognition of the child, but wes not associated with strategies for emotional regulation. The emotional reactivity of the mother was related to a child's strategies for emotional regulation, but not to emotional expression or recognition. Third, emotional development of the children wes influenced by the individual child variables and emotionality of the mother.

• 한국도로학회논문집
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• 제12권1호
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• pp.9-20
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• 2010

본 연구는 터널이 갖는 다양한 특성 가운데 운전자의 심리적 안정성과 쾌적성 등 경관을 구성하는 설계요인과 운전자의 감성적 요인간의 관계를 파악하여, 터널경관에 대한 평가방법을 제시하고, 이를 위하여 터널경관을 구성하는 물리적인 구성요소와 운전자의 감성인지 변화와의 관계를 파악하여 경관적 환경을 조성할 수 있는 방안을 제시하는데 연구의 목적이 있다. 터널경관에 대한 감성인지특성을 파악하기 위한 LISREL 모형을 구축한 결과 터널경관 영향요인은 터널경관 구성요소 조화에 의한 감성 이미지인 것으로 분석되었다. 이러한 감성이미지는 설계요인과 개인속성에 의하여 설명며, 설계요인의 영향이 개인속성의 영향보다 크게 나타났다. 개인 속성과 설계요인 모두의 관계는 (+)의 관계로 나타났고 "안정성"과 "변화성"간에는 서로 밀접한 상관관계가 있는 것으로 분석되었다. 이때, "안전성" 요인이 "변화성" 요인보다 경관인지도에 좀 더 영향을 미치는 것으로 분석되어, 경관 평가 시 운전자는 기본적으로 "안전성"을 중시하나 "변화성"에 대하여도 요구하고 있는 것으로 분석되었다.

• 이베로아메리카
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• 제22권1호
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• pp.73-109
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• 2020

관광산업에서는 종사자들이 고객들과 직접 대면 접촉을 할 기회가 빈번하다는 점에서 감정노동과 관련된 문제가 발생할 가능성이 매우 높은 분야이다. 그렇지만 감정노동이 유사한 상황에서 항상 모두에게 동일한 형태로 인식되는 것은 아니다. 조사지에서 보는 것과 같이 감정노동은 개인의 특성과 사회문화적, 경제적 상황에 따라 다양하게 나타난다. 감정노동에 영향을 미치는 요소가 대단히 많고, 또 이런 요소들이 미치는 영향력의 수준은 시기와 장소에 따라 상이하게 표출될 수도 있다. 감정노동에 대한 생각이나 감정 노동으로 인한 스트레스 등 심리적, 정신적 고통은 여러 가지 요인에 의해 달라진다. 연령, 근무기간, 성별에 따라 감정노동에 대한 판단은 분명한 차이를 보인다. 특히 미국으로의 국제노동이주의 경험이나 향후에 국제노동 이주에 참여할 의사가 있는 사람들의 경우에는 감정노동을 심각한 문제로 인식하지 않거나 오히려 긍정적인 사회문화적 경험으로 받아들이는 경우가 많았다. 실제로 오아하카에 다양한 형태의 관광분야 종사자들이 존재하고, 이들이 겪는 경험은 개인과 경제적, 사회문화적 환경에 따라 매우 다르다. 오아하카의 관광 분야 종사자들의 감정노동도 여러 가지 조건에 따라 다양한 형태를 지니고 있다. 감정노동의 긍정적 혹은 부정적 인식과 결과는 개인과 작업조건의 상황에 따라 상이하게 표출된다. 즉 개인의 인성이나 경험, 사회문화적 특성, 작업장에서의 자율성 등 사회경제적 조건이 상당한 영향을 미친다. 결과적으로 개인에게 표현되고 이해되는 감정노동의 형태와 영향은 상당히 다양하고 상황에 따라 변화할 수도 있다. 이런 문제들을 고려하면 감정노동이 나타나는 방식은 경제적 요소 뿐 아니라 사회문화적 혹은 개인적 요소에 의해 상당한 영향을 받는다. 또 특정 업종이나 일의 성격에 따라 감정노동의 존재와 심각성을 주어진 것으로 간주하기보다, 개인에 따른 감정노동의 차이를 인지하고, 감정노동으로 인한 문제의 심각성을 경험하는 방식과 내용이 개인마다 상당히 다르다는 점도 함께 인식해야 한다. 이런 의미에서 감정노동의 역동성과 다양성, 다차원성을 분명하게 새로운 시각으로 파악할 필요가 있다.