참고문헌
- Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration. 2009;15(4):515-526.
- Yoon SH. The effects of organizational managerial characteristics and job characteristic on job stress and job effectiveness: A survey on clinical nurses. The Korean Journal of Industrial and Organizational Psychology 2004;17(3):451-466.
- Hochschild AR. The managed heart: Commercialization of human feeling. Berkeley: University of California Press; 1983.
- Doopedia. Feeling [Internet]. [cited 2013 August, 10]. https://www.doopedia.co.kr/doopedia/master/master.do?_method=view&MAS_IDX=101013000825237.
- Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review 1996;21(4):986-1010. http://dx.doi.org/10.2307/259161
- Brotheridge CM, Lee RT. On the dimensionality of emotional labour: Development and validation of the Emotional Labour Scale. Paper presented at: The First Conference on Emotions and Organizational Life; 1988; San Diego, CA.
- Mann S, Cowburn J. Emotional labour and stress within mental health nursing. Journal of Psychiatric and Mental Health Nursing 2005;12(2):154-162. http://dx.doi.org/10.1111/j.1365-2850.2004.00807.x
- Lee SN, Kim GA. Relation of among emotional labor, burn out and job involvement of nurses. Paper presented at: The 40th Anniversary Conference of the Korean Society of Nursing Science; 2010; Seoul. http://www.dbpia.co.kr/Article/3323914.
- Park MM, Han SJ. Relations of job satisfaction with emotional labor, job stress, and personal resources in home healthcare nurses. Journal of Korean Academy of Community Health Nursing 2013;24(1):51-61. http://dx.doi.org/10.12799/jkachn.2013.24.1.51
- Song MS. Influence of emotional labor on job involvement, job satisfaction, and turnover intention of clinical nurses. Journal of the Korea Academia-Industrial Cooperation Society 2014;15(6):3741-3750. http://dx.doi.org/10.5762/KAIS.2014.15.6.3741
- Cha SK, Shin YS, Kim KY, Lee BY, Ahn SY, Jang HS, et al. The degrees of emotional labor and the its related factors among clinical nurses. Journal of Korean Clinical Nursing Research 2009;15(2):23-35.
- Kim JJ. Services industry of corresponding emotional labor and regulatory measures. Labor Review 2013;102:42-54.
- Lee CY. Patients, caregivers, and language in hospitals laborers violence seriously!. Kookmin Ilbo. 2010 May 3 Sect. 01.
- European Agency for Safety and Health at Work. European survey of enterprises on new and emerging risks (ESENER) - managing safety and health at work [Internet]. 2010. [cited 201X Month Date]. http://dx.doi.org/10.2802/30026
- Kim IA, Kim JW, Kim HR, Kim HS, Kim HC, Oh SS, et al. A study of health care worker's emotional labor. KOSHA; 2013.11.29.
- Borenstein M, Hedges LV, Higgins JPT, Rothstein HR. Introduction to meta-analysis. Chichester: John Wiley & Sons; 2009.
- Park HI, Nam SK, Yang EJ. Relationships of burnout with job attitudes and turnover intention among Koreans: A meta-analysis. The Korean Journal of Industrial and Organizational Psychology 2011;24(3):457-491. https://doi.org/10.24230/ksiop.24.3.201108.457
- Law M, Stewart D, Pollock N, Letts L, Bosch J, Westmoreland M. Critical review form-Quantitative studies [Internet]. 1998. [cited 2011 September 13]. http://srs-mcmaster.ca/wp-content/uploads/2015/04/Critical-Review-Form-Quantitative-Studies-English.doc
- Duval S, Tweedie R. Trim and fill: A simple funnel-plot-based method of testing and adjusting for publication bias in metaanalysis. Biometrics 2000;56(2):455-463. http://dx.doi.org/10.2307/2676988
- Orwin RG. A fail-safe N for effect size in meta-analysis. Journal of Educational Statistics 1983;8(2):157-159. http://dx.doi.org/10.2307/1164923
- Cohen J. Statistical power analysis for the behavioral sciences. 2nd ed. Hillsdale, N.J.: L. Erlbaum Associates; 1988.
- Zapf D. Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review. 2002;12(2):237-268. http://dx.doi.org/10.1015/S1053-4822(02)00048-7
- Vitello-Cicciu JM. Innovative leadership through emotional intelligence. Nursing Management. 2003;10:28-32. https://doi.org/10.7748/nm.10.8.28.s15
- Grandey AA. When "The Show Must Go On": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal. 2003;46(1):86-96. http://dx.doi.org/10.2307/30040678
- Kim IH, Noh S, Muntaner C. Emotional demands and the risks of depression among homecare workers in the USA. International Archives of Occupational and Environmental Health 2013;86(6):635-644. http://dx.doi.org/10.1007/s00420-012-0789-x
- Murcia M, Chastang JF, Niedhammer I. Psychosocial work factors, major depressive and generalised anxiety disorders: Results from the French national SIP study. Journal of Affective Disorders 2013;146(3):319-327. http://dx.doi.org/10.1016/j.jad.2012.09.014
- Lee SJ, Ha EH. The mediating effects of cognitive factor on the relationships between female adolescent's depression and somatization. The Korean Journal of School Psychology 2010;7(1):55-68. https://doi.org/10.16983/kjsp.2010.7.1.55
- Vaccarino AL, Sills TL, Evans KR, Kalali AH. Multiple pain complaints in patients with major depressive disorder. Psychosomatic Medicine 2009;71(2):159-162. http://dx.doi.org/10.1097/PSY.0b013e3181906572
- Kwon MJ, Kim KS, Ahn SY. Effects of emotional labor, nursing organizational culture on self-efficacy in clinical nurses. Journal of the Korea Academia-Industrial Cooperation Society 2014;15(4):2225-2234. http://dx.doi.org/10.5762/KAIS.2014.15.4.2225
- Kang MH, Kwon MJ, Youn SY. Self-efficacy, nursing organizational culture and emotional labor in clinical nurses. Korean Journal of Occupational Health Nursing 2012;21(3):266-273. http://dx.doi.org/10.5807/kjohn.2012.21.3.266
- Brotheridge CM, Grandey AA. Emotional labor and burnout: Comparing two perspectives of "People Work". Journal of Vocational Behavior 2002;60(1):17-39. http://dx.doi.org/10.1006/jvbe.2001.1815
피인용 문헌
- The mediating effect of emotional intelligence between emotional labour, job stress, burnout and nurses' turnover intention vol.22, pp.6, 2016, https://doi.org/10.1111/ijn.12493
- Meta Analysis of Variables related to Emotional Labor of Hospital Nurses vol.23, pp.2, 2016, https://doi.org/10.7739/jkafn.2016.23.2.115
- Perceived Emotional Labor of Clinical Nurse from the Persons Concerned vol.25, pp.3, 2016, https://doi.org/10.5807/kjohn.2016.25.3.148
- Influences of Burnout, Emotional labor, and Positive Psychological Capital on Job Satisfaction of Nurses vol.23, pp.2, 2017, https://doi.org/10.11111/jkana.2017.23.2.201
- Effects of the Mind Map for Emotional Labor and Burnout: A Survey of Nurses in Outpatient Departments of Cancer Hospitals vol.21, pp.5, 2015, https://doi.org/10.11111/jkana.2015.21.5.511
- Psychometric Properties of Korean version of Nurse Emotional Labor Strategy Scale (K-NELSS) vol.24, pp.2, 2018, https://doi.org/10.11111/jkana.2018.24.2.161
- Development of Emotional Labor Measurement Tool for Hospital Nurses vol.24, pp.3, 2018, https://doi.org/10.11111/jkana.2018.24.3.221
- The Comparative Analysis of a Structural Impact of Emotional Labor, Exhaustion, and Customer Orientation of Nurse vol.35, pp.4, 2015, https://doi.org/10.15709/hswr.2015.35.4.217
- 융복합 관점에서 임상간호사들의 감정노동, 직무소진, 사회적 지지, 이직의도의 관계 vol.14, pp.8, 2016, https://doi.org/10.14400/jdc.2016.14.8.331
- 융복합 관점에서 임상간호사들의 감정노동, 직무소진, 사회적 지지, 이직의도의 관계 vol.14, pp.8, 2016, https://doi.org/10.14400/jdc.2016.14.8.331
- 대학병원 간호사의 감정노동, 의사소통능력, 회복탄력성이 간호업무성과에 미치는 영향 vol.17, pp.10, 2015, https://doi.org/10.5762/kais.2016.17.10.236
- A Meta-Analysis on the Variables Related to Teachers’ Psychological Burnout vol.55, pp.4, 2015, https://doi.org/10.15812/ter.55.4.201612.441
- 임상간호사의 감정노동과 사회적 지지가 소진에 미치는 영향 vol.15, pp.1, 2017, https://doi.org/10.14400/jdc.2017.15.1.255
- 간호사의 감정노동, 피로 및 근골격계 통증의 관계 vol.18, pp.1, 2015, https://doi.org/10.5762/kais.2017.18.1.351
- 한국 간호사의 회복탄력성과 관련된 변인의 메타분석 vol.23, pp.1, 2015, https://doi.org/10.22650/jkcnr.2017.23.1.100
- 임상간호사의 감정노동 실태와 신체적 증상, 소진, 우울 및 사회적 지지와의 관계 vol.23, pp.2, 2017, https://doi.org/10.22650/jkcnr.2017.23.2.222
- 응급실 간호사의 감정노동과 감성리더십, 소진의 관계 -직원중심 감정노동과 직무중심 감정노동 비교- vol.18, pp.9, 2015, https://doi.org/10.5762/kais.2017.18.9.136
- 임상간호사의 감정노동과 건강증진행위가 월경전증후군에 미치는 영향 vol.19, pp.5, 2015, https://doi.org/10.5762/kais.2018.19.5.225
- 중환자실 간호사의 감정노동과 직무만족도 관계에서 회복탄력성의 조절 및 매개효과 vol.12, pp.3, 2019, https://doi.org/10.34250/jkccn.2019.12.3.24
- 간호사의 내분비계 교란 물질 노출, 감정 노동, 동료 지지가 월경 전 증후군에 미치는 영향 vol.26, pp.2, 2015, https://doi.org/10.4069/kjwhn.2020.06.18
- 요양병원 간호사의 감정노동, 간호정보역량 및 간호근무환경이 간호 업무성과에 미치는 영향 vol.21, pp.10, 2015, https://doi.org/10.5762/kais.2020.21.10.334
- Experiences of gynecologic oncology nurses regarding caring behaviors: a hermeneutic phenomenological study vol.42, pp.1, 2021, https://doi.org/10.1080/0167482x.2020.1726316