• Asia pacific journal of information systems
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• 제15권4호
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• pp.109-133
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• 2005

The purpose of this study is to develop and validate a model of firm's IT capability based on IT resources such as IT infrastructure, IT personnel, and IT routine. To do this, the study defined IT capability as a third-order factor model and identified three conceptual dimensions of IT capability: IT infrastructure flexibility, IT personnel expertise, IT resource management capability, IT resource management capability indicates a capacity generated by IT routines, a new IT resource type identified in this study. The validity of the proposed model is evaluated with 243 firm level data using LISREL. The results of confirmatory factor analysis(CFA) demonstrated that the model is highly reliable and valid. Additionally, it was found that IT routines have a high potential as a new IT resource category.

• 한국IT서비스학회지
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• 제16권3호
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• pp.185-203
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• 2017

Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

• 산업경영시스템학회지
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• 제46권4호
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• pp.1-14
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• 2023

As markets and industries continue to evolve rapidly, technology opportunity discovery (TOD) has become critical to a firm's survival. From a common consensus that TOD based on a firm's capabilities is a valuable method for small and medium-sized enterprises (SMEs) and reduces the risk of failure in technology development, studies for TOD based on a firm's capabilities have been actively conducted. However, previous studies mainly focused on a firm's technological capabilities and rarely on business capabilities. Since discovered technologies can create market value when utilized in a firm's business, a firm's current business capabilities should be considered in discovering technology opportunities. In this context, this study proposes a TOD method that considers both a firm's business and technological capabilities. To this end, this study uses patent data, which represents the firm's technological capabilities, and trademark data, which represents the firm's business capabilities. The proposed method comprises four steps: 1) Constructing firm technology and business capability matrices using patent classification codes and trademark similarity group codes; 2) Transforming the capability matrices to preference matrices using the fuzzy function; 3) Identifying a target firm's candidate technology opportunities using the collaborative filtering algorithm; 4) Recommending technology opportunities using a portfolio map constructed based on technology similarity and applicability indices. A case study is conducted on a security firm to determine the validity of the proposed method. The proposed method can assist SMEs that face resource constraints in identifying technology opportunities. Further, it can be used by firms that do not possess patents since the proposed method uncovers technology opportunities based on business capabilities.

• 품질경영학회지
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• 제52권2호
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• pp.221-239
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• 2024

Purpose: This study explores how supplier and customer integration impact a firm's disruption absorption capability, with a focus on IT alignment moderation. Methods: We conducted surveys with 296 Chinese manufacturers and utilized hierarchical regression for analysis. Results: : Our results reveal a positive correlation between supplier/customer integration and disruption absorption capability. Additionally, positive IT alignment bolsters the relationship between supplier integration and disruption absorption capability, while it doesn't affect the link between customer integration and disruption absorption capability. Conclusion: These findings underscore the significance of integration and IT alignment for enhancing a firm's disruption absorption capability, providing crucial insights for supply chain management practitioners.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2008년도 춘계학술대회
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• pp.7-16
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• 2008

This research examined the mediation effects of knowledge absorptive capacity (KAC) and knowledge management capability (KMC), between information communication technology (ICT) implementation and firm performance. In the past, studies investigated KAC and KMC separately. While studies of KAC focus on the flow of information, those of KMC focus on knowledge creation triggered by innovative information. However, KAC and KMC are not mutually exclusive and as such we investigated them together in this research. We surveyed 126 companies and analyzed hypotheses with LISREL analysis. This research provided empirical support for the Nonaka's contention that the information processing has a positive effect on knowledge creation. We also found that there is a mediation effect between ICT implementation and firm performance. Not only is there a direct effect of ICT implementation on firm performance, but there is an indirect effect through KAC and KMC. KAC has a positive effect on both KMC and firm performance. However, it has been discovered that while KMC has mediation effect, it is not significant as an independent factor for firm performance.

• 지식경영연구
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• 제21권3호
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• pp.123-140
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• 2020

고객이 기업과 상호작용하는 대표적인 비대면 서비스 접점인 콜센터에서 서비스를 제공하는 상담사는 그 기업의 서비스 경쟁력을 결정한다. 즉 기업의 우수한 서비스는 상담사의 서비스 역량에 의해 영향을 받는다. 변화하는 환경에서 기업의 대응 능력을 강조하는 민첩성의 개념을 도입하여, 본 연구는 먼저 상담사의 고객대응역량을 고객대응전문성과 고객대응민첩성의 하위차원으로 개념화하고 고객서비스성과에 미치는 효과를 분석한다. 이와 더불어 기업의 디지털 및 인적 지식자원이 상담사의 고객대응역량에 미치는 효과를 규명한다. 연구가설을 검증하기 위해 보험사 콜센터 2곳의 상담사로부터 수집한 371부의 응답을 가지고 PLS(partial least squares) 분석을 수행했다. 연구결과는 기업의 디지털 및 인적 지식자원이 상담사의 고객대응전문성과 고객대응민첩성을 향상시키고 이를 통해 고객서비스성과를 증가시킬 수 있음을 보여준다. 이 결과는 우수한 고객서비스를 창출하기 위해 먼저 상담사의 서비스 역량을 강화하는 것이 필요함을 제시한다.

• Journal of Information Technology Applications and Management
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• 제28권4호
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• pp.45-57
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• 2021

This research explores how the success of smart factory adoption is influenced by firm's dynamic capability. This research describes the underlying processes on how organizations manipulate or adapt organizational elements harmoniously to implement smart factory successfully. Although understanding of these processes is essential to many researchers and practitioners in the field, the information system research literature contains very few examples of this type. The research is conducted in the following sequence: first, the concept of dynamic capability is presented followed by research methodology; and then the analyses of case data are presented followed by discussions and future directions. The results of this research show that the firms with higher dynamic capability adopted smart factory more easily through alignment of various organizational elements.

• 국제지역연구
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• 제13권2호
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• pp.445-474
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• 2009

본 연구는 국내 벤처기업의 경영성과에 미치는 영향요인을 최고경영진의 국제적 기업가정신과 기업의 내부적 역량(마케팅 역량, 연구개발 역량)을 중심으로 실증분석하였다. 이를 위해 이론적 연구를 통해 국제적 기업가정신이 벤처기업의 경영성과 사이의 직접적인 관계와 국제적 기업가정신이 벤처기업의 마케팅역량과 연구개발역량을 매개로 경영성과에 미치는 간접적인 관계를 연구모형으로 설정하였다. 또한 실증분석에서는 115개의 첨단산업에 속한 국내 벤처기업을 대상으로 설문조사를 실시한 후 공분산구조분석을 통해 변수들간의 인과관계를 검증하였다. 연구결과 최고경영진의 국제적 기업가정신은 중소벤처기업의 경영성과에 부(-)의 영향을 미치는 것으로 확인되었다. 반면에 국제적 기업가정신은 중소벤처기업의 내부적 역량인 마케팅 역량과 연구개발역량에 정(+)의 영향을 미치고 있는 것으로 확인되었고 마케팅역량과 연구개발역량은 경영성과에 유의한 영향을 미치고 있는 것으로 나타났다. 즉, 국내 벤처기업의 최고경영진이 가지고 있는 기업가정신은 기업의 내부적 역량(마케팅역량과 연구개발역량)을 매개로 경영성과에 영향을 미치는 것으로 나타났다. 이러한 연구결과는 소수의 최고경영진만이 가지고 있는 국제적 기업가정신은 경영성과에 도움이 되지 않고, 국제적 기업가정신이 마케팅부문과 연구개발부문에 전파되어 조직 전체의 수준에서 국제적 기업가정신이 발휘되어야 경영성과가 높아질 수 있다는 것을 의미하는 것으로 향후 벤처기업의 글로벌화에 있어서 이론적 실무적 시사점을 제공한다.

• 한국컴퓨터정보학회논문지
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• 제4권4호
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• pp.199-208
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• 1999

본 연구의 목적은 우리나라 제조기업을 대상으로 경영특성 및 경영성과에 있어서 업종집단별로 유의한 차이가 있는지 여부와 업종집단에 따라 경영성과가 높은 기업군과 낮은 기업군간 경영특성에 있어서 차이가 있는지의 여부를 살펴봄으로서 동일한 업종에 속하는 기업들간의 경영성과의 차이 발생 원인을 규명하고자 하였다. 연구결과에 의하면 업종간 경영특성 규모와 경영성과에 영향을 미치는 경영특성에 있어서 차이가 존재하는 것으로 나타났다. 한편 업종별로 경영성과가 우수한 기업군과 열등한 기업군간의 경영특성에 있어서도 유의한 차이가 존재하는 것으로 나타났다. 연구 결과를 종합하여 살펴보면 업종에 따라 특정 경영특성에 대한 과다한 혹은 과소한 투자가 경영성과 차이를 유발하는 것으로 나타났다. 이러한 연구 결과는 각 업종의 기업들이 추가적인 투자계획 수립 방향을 제시하여 줄 수 있으며, 경영성과 개선방안을 제시하여 준다는 점에서 그 의의를 찾을 수 있을 것이다.

• 산업경영시스템학회지
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• 제45권3호
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• pp.150-162
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• 2022

This study investigated the impact of the latest developments in big data analytics capabilities (BDAC) on firm performance. The BDAC have the power to innovate existing management practices. Nevertheless, their impact on firm performance has not been fully is not yet fully elucidated. The BDAC relates to the flexibility of infrastructure as well as the skills of management and firm's personnel. Most studies have explored the phenomena from a theoretical perspective or based on factors such as organizational characteristics. However, this study extends the flow of previous research by proposing and testing a model which examines whether organizational exploration, exploitation and market agility mediate the relationship between the BDAC and firm performance. The proposed model was tested using survey data collected from the long-term employees over 10 years in 250 companies. The results analyzed through structural equation modeling show that a strong BDAC can help improve firm performance. An organization's ability to analyze big data affects its exploration and exploitation thereby affecting market agility, and, consequently, firm performance. These results also confirm the powerful mediating role of exploration, exploitation, and market agility in improving insights into big data utilization and improving firm performance.