• Asia Pacific Journal of Business Review
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• 제4권1호
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• pp.35-44
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• 2019

Service quality is a competitive weapon in the banking industry. Better understanding of customer's perception of service quality in the banking industry and the drivers of such perceptions will be a sound basis for continuous improvement in the quality of service offered to customers, customer satisfaction and customer retention in the industry. An earlier study by the same authors (Ibrahim and Bokkasam, 2016) revealed that the six SERVQUAL determinants are significantly related to and explain about 84% of overall customer satisfaction. It was also observed that the female customers perceived higher level of positive perception towards SERVQUAL determinants. The present study carries out a micro-analysis of the influence of gender on the constituents of the service quality and customer satisfaction for all the six dimensions of the SERVQUAL: Access, Communication, Competence, Tangibility, Empathy and Reliability, in Saudi banking sector. The study also analyses gender-wise levels of satisfactions with regard to individual components constituting various factors of the constituents of SERVQUAL. It was observed that the male customers have significantly low levels of satisfactions with regard to promptness in solving conflicting issues and comfort during waiting time in the bank.

• 대한인간공학회지
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• 제29권6호
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• pp.869-874
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• 2010

The purpose of this study was to analyze the skin conductance level (SCL) induced by unexpected situation which reflected the emotional and cognitional responses during driving. The participants included 57 college graduates; 28 males aged $24.5{\pm}1.3$ with $2.3{\pm}1.5$ years of driving experiences and 29 females aged $23.6{\pm}2.6$ with $2.2{\pm}1.7$ years of driving experience. Reaction time of brake, averaged SCL, maximum SCL, and rising time to maximum amplitude were measured. They were analysed according to condition (crash, non-crash) and gender (male, female). The reaction time of brake was more faster and averaged SCL was greater during non-crash condition than during crash condition. There were no significant differences between male and female drivers in the reaction time of brake and averaged SCL whether or not it crash. There were no significant differences between crash and non-crash conditions in the maximum SCL and rising time to maximum amplitude, but there were significant differences between male and female in them. These results support the hypothesis that averaged SCL is more related to cognitional response and maximum SCL and rising time to maximum amplitude are more related to emotional responses.

• 대한인간공학회지
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• 제18권2호
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• pp.25-34
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• 1999

The objective of this study is to evaluate the emotional change of a driver according to the change of temperature, humidity, $CO_2$ gas concentration and $C_4H_{10}$ gas concentration in the automobile by electroencephalogram(EEG) spectrum analysis. The experiment was performed in an automobile simulated shielding room with healthy volunteers(age : 18-31, male : 14, female : 7). The subject's emotion at every different condition was indexed 11-point scale(+5 : most pleasant, -5 : least pleasant). The emotion index at each condition resulted in as follows; in temperature $1.00(23.5^{\circ}C)$, $-2.33(30.5^{\circ}C)$, in humidity 1.50(45%), -1.50(65%), in $CO_2$ gas concentration 0.67(500ppm), -0.57(6,000ppm), in $C_4H_{10}$ gas concentration -0.25(0ppm), -2.75(1,200ppm). From EEG spectrum analysis, the average mean power frequency(MPF) value at each different condition was shown as follows; in temperature $5.48(23.5^{\circ}C)$, $4.06(30.5^{\circ}C)$, in humidity 11.03(45%), 3.03(65%), in $CO_2$ gas concentration 7.16(500ppm), 6.38(6,000ppm), in $C_4H_{10}$ gas concentration 10.21(0ppm), 2.87(1,200ppm). When the environment became unpleasant to the subject, all of the obtained MPF values were decreased. It was found that there is close agreement between subjective evaluation by subject's scaling and objective evaluation by EEG spectrum analysis at different environment. These results indicated that the EEG spectrum analysis is a proper method to assess emotional response of a driver in the changing automobile environment.

• Journal of Acupuncture Research
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• 제17권3호
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• pp.250-264
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• 2000

A retrospective study has been carried out for 47 cases of traffic accident victims which was entered to the Dongguk Bundang O. M. Hosp. from Jan 1, 1999 to May 4, 2000. This study was focused on finding out the distribution, pattern of the traffic accidents, clinical characteristics of the patients, motives of their choosing oriental medical treatments, the kinds of oriental medical treatment. This results were as follows : 1. The highest incidence was shown in the age of twenties to thirties as much as 59.6% and the ratio of male to female was 17:30. 2. 80.9% of all patients was injured by car accidents. 68.2% of all patients was injured as drivers and passengers and 19.2% was injured as pedestrians. The highest type in the collision between cars, was rear impact. 3. The number of patient(61.7%) via other hosp. was more than that of the first visitor(38.3%) to our hosp. 4. In admission motives, The patients who had been treated by western medical treatment, expressed the dissatisfaction of that treatment, so hoped to be treated by oriental medical styles. Also The others wanted to be treated by oriental medical methods in the reason of no deep surgical, orthopaedical lesions 5. C-spine sprain(80.9%) was the most frequent out of all patients's diagnosis and then L-spine sprain(51.1%), contusion(46.8%), etc. 6. Head Cervix(80.9%) was the commonest pain region of all patients. and then shoulder back(70.2%), lumbar region(61.7%), etc. 7. In general, the pedestrian injuries were more serious than those sustained in the car as passengers. 8. After discharge, Duration of OPD treatment was long as much as that of admission treatment. 9. At first stage of admission period, Herb medication was frequently prescribed for hwalhyultonglakgige(活血通絡之劑). but As going to end stage, was frequently used for bogi(補氣) bohyul(補血), gudam(祛痰), ansin(安神).

• 한국조경학회지
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• 제15권3호
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• pp.11-19
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• 1988

The purpose of this study is to investigate ways to control the wind dispersal of contton-wrapped seeds of such poplars and willows as Poplus alba, P. tomentiglandulosa, P. euramericana, P. deltoides, and Salix pseudo-lasiogyne. These trees are hated by many people because of their seeds blowing all over the place during May. These cottony seeds can be nuisance to various types of outdoor activities, pose safely threat to drivers, become fire hazards during prolonged spring dry spells, and cause many types of health hazards of allergy such as sneezing. rhinitis, asthma, and skin rashes. Four control methods can be used to resolve the problem. First, pruning can be a solution, but it is unsatisfactory in terms of costs and outcome. Second, planting of male trees only can be a solution, but it is hard to identify sexes of saplings. Third, female trees can he replaced with other species. But it requires high costs and takes at least ten years to functionally replace the removed ones. As an alternative to such unsatisfactory control methods, the possibility of applying plant growth regulators has been investigated since 1983. During the pre-test, various concentrations and mixtures of them were either sprayed or injected, but failed to achieve any promising results. But the injection of a mixture made up of 0.75g of 2-chloroethane phosphonic acid with 0.2 mg of GA in 300cc water in the end of March produced premature falling of almost all aments and capsules of treated poplars and willows. It was found that the effect of the injection lasts two years. The results of the main experiment of 1987 can be summarized as follows ; First, the injection of the mixture of 2-chloroethane phosphonic acid and GA increases the premature abscisin of aments and capsules, thus reducing the wind dispersal of the cottony seeds of S. pseudolasiogyne, P. tomentiglandulosa, and P. euramericana 1644.09, 1200.61, and 1485.11 times, respectively, than that of the naural abscisin, It is estimated that the average number of wind-blown seeds reduced are approximatively 6,185,100, 4062,900, and 2,830,670 per tree, respectively. Second, the treatment causes no observable side effects on the growth of the samples tested.

• 한국심리학회지 : 문화 및 사회문제
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• 제28권1호
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• pp.61-81
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• 2022

본 연구는 타인의존 자기애가 보복운전 경험과 어떠한 관련이 있는지 알아보고, 타인의존 자기애가 보복운전 경험에 미치는 영향에서 부적응적 정서조절전략의 매개효과가 있는지 살펴보았다. 또한, 성별에 따라 보복운전 경험에 차이가 나타나는지, 그리고 보복운전 경험의 성차에서 부적응적 정서조절전략의 매개효과가 나타나는지 알아보았다. 운전면허를 소지하고 있는 연구 참가자 209명(남성 107명, 여성 102명)을 대상으로 타인의존 자기애, 보복운전 경험, 부적응적 정서조절전략 수준을 측정하였다. 그 결과, 타인의존 자기애 성격이 강한 사람일수록 보복운전 경험이 많으며, 이는 부적응적 정서조절전략 중 타인비난 및 파국화에 의해 매개되는 것으로 나타났다. 또한, 여성에 비해 남성이 보복운전 경험이 더 많았으며, 이는 부적응적 정서조절전략 중 타인비난에 의해 매개되는 것으로 나타났다. 마지막으로 본 연구의 제한점과 후속연구에 대하여 논의하였다.

• 산업경영시스템학회지
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• 제33권2호
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• pp.56-62
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• 2010

The purpose of this study was to compare the difference of driving pattern between male and female drivers for a straight driving and unexpected situation using driving simulator and motion data. The participants included total 60 university students; 30 males aged 24.3$\pm$1.4 years and 30 females aged 23.2$\pm$1.9 years with 1~3 years of driving experience. The driving task required participants to keep the constant distance (20m, 25m or 30m) with preceding vehicle running at 55~65km/hr speed using driving simulator which was programed unexpected situation for two minutes. Simulator and motion data were acquired. The acquired data was divided in straight driving block for 40 second and unexpected situation block for 2 second. The coefficient of variation (CV) of lane keeping and jerk-cost (JC) function were analyzed for straight driving and unexpected situation blocks. The results show that CV was smaller in males than females for both straight and unexpected situation blocks (p < .05). JC was smaller in females than males for both straight and unexpected situation blocks. As the distance of vehicles become longer, JC was smaller for both male and female (p < .05).

• 한국ITS학회 논문지
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• 제15권1호
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• pp.28-38
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• 2016

최근 차량, 도로간 실시간 연결로 교통상황별 능동적 대응이 가능한 Cooperative-Intelligent Transport Systems(C-ITS) 기술에 대한 관심이 증가하고 있다. 정부는 C-ITS 기술 개발 및 도입을 위해 다양한 연구를 진행하고 있다. 하지만 현재 C-ITS기술은 자동차를 대상으로 자동차 안전 및 경제적 운행을 위한 기술개발에 치중하고 있다. 자동차 이외에 도로 주행이 가능한 자전거를 위한 기술은 포함하지 않고 있다. 본 연구에서는 자전거 주행 시 위험요인과 사고요인 분석을 통해 C-ITS 환경에서 구현가능한 자전거 안전서비스를 도출한다. 자전거 및 이륜차 안전서비스 도출을 위하여 우선적으로 과거 2011~2013년 발생한 우리나라 과거 자전거 및 이륜차 교통사고 이력자료를 분석하여 관련 교통사고 특성 및 원인을 진단하였다. 자전거 및 이륜차 교통사고 이력자료 분석으로 파악된 주요 교통사고 특성에 효율적으로 대처하기 위한 서비스 도출을 위해 별도의 전문가 회의를 4회에 걸쳐 수행하였다. 이를 통해 자전거 및 이륜차 통합 안전 서비스 모델 8개를 도출하였다.

• 한국정보전자통신기술학회논문지
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• 제12권3호
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• pp.299-305
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• 2019

본 연구는 고령화와 젊은층의 이탈로 인한 농경사회에서 고령 및 여성 인력의 애로사항을 해결해주기 위해 시작되었다. 기존에 나와있는 농업용 고소리프트의 경우 전문 자격증 및 조작의 어려움과 평지가 아닌 불균형적인 도로 혹은 작업환경에 노출된 위험성과 여성들도 쉽고 효율적으로 생산적 농업을 할 수 있도록 하기 위하여 선행연구를 바탕으로 진행하였다. 먼저 농업용 포크리프트의 목적인 물체를 이용한 견인 성능 예측 모델을 통하여 시뮬레이션을 진행하고, 견인 성능 모델 수식을 이용하여 실험이 진행되고 있는 경남 김해시의 토양(점착력 34.125kPa, 내부마찰각 35.294deg, 외부마찰각 13.620deg, 부착력 5.750kPa, 평균 원추지수 0-15cm cl, 1001.8kPa)에 맞추었다. 시뮬레이션용 포크리프트의 경우 농업용 전동식 포크리프트의 구동력 및 운동저항 예측 모델링을 수식화하고 이를 바탕으로 모터 제어 드라이브는 AC모터 전용 드라이브인 1232E 모델을 적용, 프로그래밍을 통해 두 개의 드라이버를 각각 마스터와 슬레이브로 구분지어 구동할 수 있도록 하였고 메인 PCB에는 모터구동, 유압구동, 각종 출력을 제어할 수 있도록 시뮬레이션용 모델을 제작하였다. 제작된 시뮬레이션용 모델은 현재 지속적인 시뮬레이션과 수정 및 보완을 진행하고 있으며, 추후 본 연구를 바탕으로 보다 안전하고 효율성이 뛰어난 농업용 전동식 포크리프트의 개발을 위하여 연구를 지속할 예정이다.

• 디자인융복합연구
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• 제15권1호
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• pp.135-150
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• 2016

통신 기술의 발달, 지능형교통체계(ITS: Intelligent Transport Systems)의 확산으로 자동차는 단순한 기계장치에서 종합편의 기능을 가진 제2의 생활 공간으로 변모하고 있으며, 이를 위한 인터페이스로써의 역할을 하는 플랫폼으로 진화하고 있다. 탑승자들에게 다양한 정보를 제공하는 인터페이스 영역이 확장됨에 따라 스마트카 기반의 사용자 경험(UX: User Experience) 연구에 대한 중요성이 높아지고 있다. 이 연구는 스마트카의 사용자 경험 요소에 대한 가이드라인을 제안하는데 목적을 두고 있다. 연구의 수행을 위해 기존 연구를 기반으로 스마트카의 사용자 경험 요소를 기능(function), 상호작용(interaction), 표면(surface)으로 정의하였으며, UX/UI 전문가들의 논의를 통해 각 요소 별로 8개의 대표 기술, 14개의 대표 기능, 8개의 유리창의 위치를 정의하였다. 이 후 100명의 운전자를 대상으로 정의된 스마트카 사용자 경험 요소들에 대한 우선순위를 설문조사 방식으로 분석하였다. 분석을 통해 사용자들은 차량에 주요 기술을 적용함에 있어서 안전, 주행, 감성의 순으로, 조작 방식에 있어서는 음성인식, 터치, 제스처, 물리적 버튼, 아이트레킹의 순으로, 디스플레이 위치에 대해서는 운전석을 중심으로 전방에서 후방으로 높은 우선순위를 가지고 있는 것을 알 수 있었다. 성별에 따른 분석에 있어서는 2개의 기능 외에는 큰 차이를 보이지 않아 남성과 여성에 대한 가이드가 공통되게 적용될 수 있음을 알 수 있었다.