• 품질경영학회지
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• 제27권4호
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• pp.216-228
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• 1999

This study investigates the applicability of total quality management in the field of education, called the total quality education (TQE) It, first, reviews a few case studies in order to observe the characteristics of TQE and the feedbacks from practitioners. The key factors of TQE are then analyzed in terms of both the education concepts and the responsibilities of stakeholders. Finally, the relevancy of various TQE approaches and tools to the stakeholdership is studied.

• 대한치과의사협회지
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• 제53권3호
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• pp.201-215
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• 2015

The Korean Institute of Dental Education and Evaluation (KIDEE) was established in 2007 to provide the quality assurance in dental education. The KIDEE has been recognized by The Ministry of Education from Jan. 2015 for 5 years. KIDEE had accredited basic dental education programs of all 11 Korean dental schools. The dental accreditation system was introduced to encourage the improvement for dental schools, to ensure the quality of dental practice and most of all, to establish an internationally compatible system of evaluation and accreditation. The accreditation system in Korea is supported by voluntary service of many dental professionals and contribute to improve the quality of dental education program in all institutions. The accreditation by KIDEE let the students and the dentists be taught with assured education program and the all Koreans be cared by the qualified dentists. A quality education system thus provides a sufficient number of qualified dental health professionals to meet the workforce needs of the nation. Ultimately, this should result in quality oral health care for the public. Finally, by specifying the competencies of graduates, the standards will define the scope of dental practice. This may serve to define the profession of dentistry and differentiate it from other health professions, or to differentiate among the specialties in dentistry in the case of advanced dental education programs.

• 공학교육연구
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• 제14권6호
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• pp.60-66
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• 2011

The curriculum system and documentation for advanced general education, MSC (Mathematics, Basic Science, Computer Science), and engineering-design courses have been developed to improve the education of advanced undergraduate students in engineering and technology at Chosun University. In this paper, to obtain improved quality of engineering courses, we systemized the education of engineering and technology, which could be designed as the education satisfying students and provide awards for high-quality performance, through efficient management of education courses and establishment of basic and professional courses. In addition, by applying evaluation to the engineering courses and using the model of continuous quality improvement, we could achieve a high-quality education system for the engineering and technology courses.

• The Journal of Asian Finance, Economics and Business
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• 제7권11호
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• pp.1049-1057
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• 2020

The shift from elite education to mass education in Vietnam has met the demand for education for everybody as well as for quality human resource talent for an emerging nation. Under the resource constraint, understanding the quality dimensions of education and its priority level is important for effective and efficient policies. This study was carried out using both qualitative and quantitative methodologies to develop quality criteria and a ranking model. Two rounds of in-depth interviews were conducted with fifteen experts in the field, who were rectors, employers, and recruitment specialists to develop the quality framework applied in Vietnamese universities under total quality management (TQM), starting from the input of the senior secondary school leavers, through a teaching process to the output. The first round of interviews were unstructured questionnaires designed to explore the main factors in quality assessment model. The second round affirmed the experts' agreement on the assessment model. Then, fuzzy logic was applied to rank eight criteria in the quality assessment model into priority order: cost, teaching and administrative staff, leadership, curriculum, student-related factors, internationalization, admissions, and campus. The results are critical for identifying the necessary actions to enhance the education quality and to further research on the optimal quality model.

• 품질경영학회지
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• 제28권3호
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• pp.68-81
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• 2000

In this paper, we studied the four stages of quality related education and training and identified alignment factors that have influence on successful TQM education and training. Based on extensive literature reviews the four stages are extracted such as quality concepts training, quality tools training, special topics training, and leadership training. Also we determine the alignment factors. A framewok of research model including above factors is developed and tested statistically. The perceived data are collected from managers of quality departments of 140 Korean firms through survey. The results show that alignment factors which achieve success in Quality related education training are using relevant examples and implementing training at the top in quality concepts training, providing time and opportunity to master skills in quality tools training, organizing courses into a logical curriculum in special topics training, and providing ongoing feedback in leadership training. We also offered numerous suggestions that can help organizations develop effective training programs to meet their objectives.

• 품질경영학회지
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• 제23권2호
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• pp.113-121
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• 1995

A business is nothing more than a collection of people. To assure the Quality of the business's items and services, it is essential to assure that those people are properly trained and motivated. This paper outlines the problems and difficulties encountered in implementing a formal quality education system on a business and also provides a guide to the useful references which should be considered in quality education system. The concluding section describes the effective methods of quality education to achieve successful quality management.

• 대한안전경영과학회지
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• 제18권4호
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• pp.195-209
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• 2016

This research determined priority of quality improvement of public institution's education service by using ASC for importance and applying Topsis, a multi-standard decision-making method simplifying various attributes and scales of evaluation items and deciding the comparative priority for satisfaction and discussed the differences so as to measure the quality of public institution's educational service and examine the priority of education service' quality improvement. This research classified the characteristics of quality improvement. As a result, it's significant to suggest positive direction and method to improve satisfaction and education service's quality from an angle of demander by analyzing educational satisfaction of education service quality of public education institution and effects on the following improvement.

• 문화기술의 융합
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• 제10권3호
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• pp.613-623
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• 2024

본 연구는 요양보호사 교육이 서비스 질에 미치는 영향에 있어 전문성과 긍정심리자본의 이중매개효과를 분석함으로써 요양보호사 교육의 지향점을 탐색하고자 수행하였다. 분석 결과 요양보호사 교육은 서비스 질, 전문성, 긍정심리자본에 유의한 영향을 미치는 것으로 나타나 요양보호사 교육에 대한 인식이 긍정적일수록 서비스 질, 전문성, 긍정심리자본에 대한 인식도 긍정적으로 높아질 수 있음을 확인하였다. 또한 전문성과 긍정심리자본은 각각 요양보호사 교육이 서비스 질에 미치는 영향을 매개하는 것으로 나타남으로서 요양보호사 교육은 전문성을 향상시킴으로써서비스 질을 높일 수 있고 요양보호사 교육은 긍정심리자본을 향상시킴으로써 서비스 질을 높일 수 있는 요인임을알 수 있다. 전문성과 긍정심리자본은 요양보호사 교육이 서비스 질에 미치는 영향을 이중매개함으로서 전문성이 긍정심리자본에 유의한 영향을 미치고 있음을 알 수 있었다. 이에 따라 요양보호사 교육은 전문성을 향상시키고, 향상된 전문성은 긍정심리자본을 증진시키며, 이를 통해 서비스 질이 높아진다는 것을 확인하였다. 본 연구결과에 따라요양보호사 교육에 있어 전문성의 함양이 중요하며, 전문성의 함양을 통한 긍정심리자본의 증진이 서비스 질을 높일수 있다는 것을 실증적으로 확인할 수 있었다. 이에 따라 향후 진행될 요양보호사 교육에 전문성과 긍정심리자본의 향상과 관련된 교육이 포함되어야 한다는 것을 조망할 수 있었다는 데에 의의가 있다.

• 한국의료질향상학회지
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• 제25권2호
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• pp.2-15
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• 2019

Purpose: The purpose of this study is to provide basic data for the development of the most appropriate and effective educational materials for patients and their caregivers through the educational experiences of patient safety officer. Methods: This study is a qualitative analysis that involves using the focus group interview to understand the patient safety education experience of the patient safety officer. Results: The patient safety education experience of the patient safety officer is divided into four topics: (1) patient safety education content (2) patient safety education method (3) patient safety education status (4) activation and improvement of patient safety education. Additionally, the study incorporated twelve subtopics: (a) falls (b) speak up (c) patient safety campaign (d) patient safety rounding and a one on one training (e) education through medical staff (f) education using broadcast, video, post, among others (g) a lot of education in patient (h) patients not interested in patient safety education (i) patient safety education is less effective (j) human and medical expenses support (k) provision of standardized educational materials (l) patient safety culture for patient participation. Conclusions: This study indicate that education for patients and the caregivers should be inclusive and protective of stakeholders from the risks involved in patient safety events. The experience of patient safety officer is necessary for patient safety education for both patients and the caregivers since it is the source of basic data for the future development of patient safety education.

• 한국산업정보학회논문지
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• 제16권5호
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• pp.73-81
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• 2011

대학에서 제공되고 있는 교육을 살펴보면 개별적인 학생들의 요구를 만족시키기 어렵다. 이는 대학교육이 한명의 서비스제공자에 의해 많은 사람들에게 동시에 제공되기 때문으로 볼 수 있다. 이를 감안하여 학생들이 보다 다양한 정보통신기술을 활용할 수 있다면 교육이 제공되는 과정이나 컨텐츠에 대해 더 만족할 수 있을 수 있다고 가정하였다. 연구에서는 학생들의 기술수용성 정도가 관계품질, 교육서비스품질, 교육서비스만족에 미치는 영향을 살펴보고 학생들의 정보통신기술의 활용정도가 높고 낮음에 따라 이들 관계에 어떠한 영향을 미치는지에 대해서도 살펴보았다. 검증결과 기술수용성이 높으면 관계품질, 교육서비스품질을 높일 수 있고, 관계 품질과 교육서비스품질도 교육서비스만족을 높일 수 있다고 제시되었다. 정보통신기술의 활용정도도 이들 관계에 영향을 미치는 것으로 나타났다. 본 연구는 교육인프라가 부족한 지방의 중소 도시에 위치한 대학에서 연구를 진행함으로써 향후 해당 컨텐츠를 교육에 활용하게 되었을 경우 더 많은 효과를 볼 수 있으리라 생각된다.