The Journal of the Convergence on Culture Technology (문화기술의 융합)

The International Promotion Agency of Culture Technology (국제문화기술진흥원)
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A study on the of professionalism and positive psychological capital on the effect of elderly care worker education on service quality

요양보호사의 교육, 서비스 질, 전문성, 긍정심리자본의 관계 연구

  • 김봉화 (서울한영대학교 사회복지학과) ;
  • 고윤순 (서울한영대학교 대학원 사회복지학과)
  • Received : 2024.03.04
  • Accepted : 2024.04.20
  • Published : 2024.05.31
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Abstract

This study was conducted to explore the direction of elderly care worker education by analyzing the dual mediating effects of professionalism and positive psychological capital on the impact of elderly care worker education on service quality. As a result of this analysis, elderly care worker education was found to have a significant impact on service quality, professionalism and positive psychological capital and it's confirmed that the more positive the perception of elderly care worker education, the more positive the perception of service quality, professionalism and positive psychological capital. In addition, professionalism and positive psychological capital show that each two mediates the impact of the elderly care worker education on service quality so elderly care worker education can improve service quality by enhancing professionalism, and we can see that the elderly care worker education can be a factor that improves service quality by enhancing positive psychological capital. It's found that professionalism and positive psychological capital is by dual mediating the impact of elderly care worker education on service quality so professionalism had a significant effect on positive psychological capital. Accordingly, it's confirmed that elderly care worker education improves professionalism, and that improved professionalism promotes positive psychological capital, thereby improving service quality. According to the results of this study, it's empirically confirmed that develop professionalism is important in the elderly care worker education, and that enhancing positive psychological capital through the develop professionalism can ultimately improve service quality. Therefore, there is a significance to that it's able to predict elderly care worker education in the future should include education related to the improvement of professionalism and positive psychological capital.

본 연구는 요양보호사 교육이 서비스 질에 미치는 영향에 있어 전문성과 긍정심리자본의 이중매개효과를 분석함으로써 요양보호사 교육의 지향점을 탐색하고자 수행하였다. 분석 결과 요양보호사 교육은 서비스 질, 전문성, 긍정심리자본에 유의한 영향을 미치는 것으로 나타나 요양보호사 교육에 대한 인식이 긍정적일수록 서비스 질, 전문성, 긍정심리자본에 대한 인식도 긍정적으로 높아질 수 있음을 확인하였다. 또한 전문성과 긍정심리자본은 각각 요양보호사 교육이 서비스 질에 미치는 영향을 매개하는 것으로 나타남으로서 요양보호사 교육은 전문성을 향상시킴으로써서비스 질을 높일 수 있고 요양보호사 교육은 긍정심리자본을 향상시킴으로써 서비스 질을 높일 수 있는 요인임을알 수 있다. 전문성과 긍정심리자본은 요양보호사 교육이 서비스 질에 미치는 영향을 이중매개함으로서 전문성이 긍정심리자본에 유의한 영향을 미치고 있음을 알 수 있었다. 이에 따라 요양보호사 교육은 전문성을 향상시키고, 향상된 전문성은 긍정심리자본을 증진시키며, 이를 통해 서비스 질이 높아진다는 것을 확인하였다. 본 연구결과에 따라요양보호사 교육에 있어 전문성의 함양이 중요하며, 전문성의 함양을 통한 긍정심리자본의 증진이 서비스 질을 높일수 있다는 것을 실증적으로 확인할 수 있었다. 이에 따라 향후 진행될 요양보호사 교육에 전문성과 긍정심리자본의 향상과 관련된 교육이 포함되어야 한다는 것을 조망할 수 있었다는 데에 의의가 있다.

Keywords

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