• Title/Summary/Keyword: communication satisfaction

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A Study on the Influence of Education and Training, Human Resources Development, and Communication on Job Satisfaction for Employees in Korea's Financial Industry: Focus on the Mediating Impact of Organizational Commitment (금융업 종업원들의 교육훈련, 인재개발, 커뮤니케이션이 직무만족에 미치는 영향에 관한 연구 -조직몰입의 매개효과를 중심으로-)

  • Kim, Hae Na;Yoon, Kyung-Hee;Eom, Jae Gun
    • The Journal of the Korea Contents Association
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    • v.20 no.12
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    • pp.58-73
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    • 2020
  • The purpose of this study is to empirically analyze the relationship between organizational commitment, job satisfaction, education and training, human resource development, and communication in Korea's financial industry. In particular, the mediating relationships between organizational commitment and job satisfaction, education and training, human resource development, and communication were examined in order to provide a better understanding of organizational commitment. A structural equation model was used for the empirical analysis of this study. As a result of the study, it was confirmed that education and training, human resource development, communication, organizational commitment, and job satisfaction are correlated within the Korean financial industry. Furthermore, organizational commitment was found to have mediating effects on education and training, human resource development, communication, and job satisfaction. Based on these results, this study emphasizes the importance of education and training for organizational commitment in the Korean financial industry. In particular, this study establishes the importance of a culture of trust within organizations through human resource development programs, communication for job satisfaction, and organizational performance to face changes in the post-COVID era. In the future, more in-depth qualitative studies are required to derive factors related to the employees of financial companies and to conduct comparison analyses with companies in other industries.

Influence of Major Satisfaction, Communication Skills, Image of Nurses on Nursing Professionalism of Nursing Students (간호대학생의 전공만족도, 의사소통능력, 간호사 이미지가 간호전문직관에 미치는 영향)

  • Kim, Yu-Jeong
    • Journal of Korea Entertainment Industry Association
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    • v.14 no.8
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    • pp.265-276
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    • 2020
  • The purpose of this study was to investigate major satisfaction, communication skills, image of nurses and nursing professionalism, and to identify the influencing factors on nursing professionalism of nursing students. Data were collected using questionnaires from 214 students who were 3rd years in the nursing university in Gwangju, June 2019. The collected data was analyzed by descriptive statistics, pearson's correlation coefficient and stepwise multiple regression using IBM SPSS 21.0 program. The mean scores for the major satisfaction(3.71±0.53), communication skills(3.50±0.38), image of nurses(3.80±0.52), nursing professionalism(3.70±0.56) were above average. It was found that there were significant differences in the nursing professionalism depending on age, motivation for nursing clinical practice. Significant relationships were found among major satisfaction(r=.531, p=.000), communication skills(r=.531, p=.000), image of nurses(r=.836, p=.000) and nursing professionalism in nursing students. The results of stepwise multiple regression indicates that image of nurses(β=.705, p=.000) and communication skill(β=.136, p=.001) and major satisfaction(β=.133, p=.002) and predicts 72.8% in clinical practice competency(F=191.248, p<.001). In conclusion, to enhance nursing professionalism for nursing students, it is necessary to develop and utilize a program that enhances image of nurses, communication skills and major satisfaction.

A Study on the Characteristics of Airline's CRM (Crew Resource Management) Training Programs and Flight Crews' Satisfaction (항공사 CRM 훈련과정 특성에 따른 승무원 훈련만족도 연구)

  • Yeom, Kwang Yul;Kim, Kee Woong;Park, Sung Sik
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.22 no.3
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    • pp.50-59
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    • 2014
  • It has been focused on that the major reasons of aircraft accidents resulted not from human error but from the failure of teamwork or communication in 1980's. Such opinions were suggested in the workshop, so called, "Resource Management on the Flight Deck" by NASA in 1979. The researchers agreed the fact the source of human error was originated from the failure in teamwork, communication or even in leadership of captain. Due to the rapid development of aircraft technologies, the reasons for aircraft accident could be easily found out. According to the analysis results of the technology, most of reasons for the accident might directly be connected not to human error or stick-Rudder skill but to situational awareness, communication, leadership or decision making in the aircraft. This paper has tried to research empirically the satisfaction of flight crews who have gone thorugh CRM training in the commercial airline. Based on the quantitative scale by J. Ford et al. (2014), this paper has proved which characteristics of CRM training has a positive impact on the overall satisfaction of CRM training. It was proven that the teamwork and decision making programs among CRM training have a major effect to the satisfaction level of flight crews.

Factors Influencing the Self-leadership in Nursing Students (간호대학생의 셀프리더십에 미치는 영향요인)

  • Hwang, Eun-hwi;Lee, So-young
    • Journal of the Korean Applied Science and Technology
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    • v.37 no.6
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    • pp.1718-1727
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    • 2020
  • The purpose of this study is to investigate between communication competence, academic self-efficacy, satisfaction of clinical practice and self-leadership of nursing students and to identify the factors affecting self-leadership. The subjects of the study were 156 third graders who are attending nursing university in G city. Self-leadership has a significant positive correlation with communication competence, academic self-sufficiency, satisfaction of clinical practice. Communication competence, academic self-efficacy, and satisfaction of clinical practice were identified as variables influencing the self-leadership of nursing students. This study show that the factors affecting the self-leadership of nursing students can be helpful in the application of nursing education and programs.

Effects of Flight Instructor's Communication Styles on Student Pilot's Learning Motives and Satisfactions (비행교관의 커뮤니케이션 스타일이 학생조종사의 학습동기와 학업만족에 미치는 영향)

  • Park, Wontae
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.28 no.2
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    • pp.1-11
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    • 2020
  • This study was carried out to verify how much instructor's communication skill affects the student pilot's study motivation and satisfaction. The instructor's communication styles are classified into 3 groups by pre-analysis. Three types are cooperative type, control type and professional type. Intellectual cause, performance proficiency cause, social cause and stimulation avoidance cause are extracted and analyzed for the cause of study motivation. Cooperative and control type affected all of 4 factors of student's study motivation by influence analysis. Intellectual cause affected control and cooperative type positively, especially more to cooperative type. Performance proficiency cause also had positive influence to control and cooperative type. Stimulation avoidance cause didn't appear to affect all sub-classified 4 factors of instructor's communication type. Influence analysis of student's study satisfaction from instructor's communication style showed that independent variable affected all sub factors positively. Degree of positive influence affected the control type the most, cooperative type was the 2nd, and professional type was the 3rd.

Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses (간호사의 이직의도, 감정노동, 의사소통능력 간의 관계)

  • Kim, Se Hyang;Lee, Mi-Aie
    • Journal of Korean Academy of Nursing Administration
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    • v.20 no.3
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    • pp.332-341
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    • 2014
  • Purpose: The purpose of this study was to investigate the relationship among turnover intention, emotional labor, and communication competence in nurses. Methods: The participants for this study were 297 nurses from three general hospitals in two local cites in Korea. Data were collected by self-administered questionnaires from August 26 to September 10, 2013 and analyzed using descriptive statistics, One-way ANOVA, t-test, Pearson Correlation, Stepwise Multiple Regression with the SPSS/WIN 18.0 program. Results: The average scores for turnover intention, emotional labor, and communication competence respectively, were 3.45, 3.08, and 3.44 out of 5. The novices recognized that their emotional labor and turnover intention were significantly higher, and their communication competence was lower than other nurses. Nurses' turnover intention had a positive relationship with their emotional labor, but no relationship with communication competence. Job satisfaction, frequency of emotional expression, and emotional dissonance had an effect on nurses' turnover intention. Conclusion: The results show that emotional labor and job satisfaction are very important factors affecting nurses' turnover intention. So, nurse managers should try to minimize nurses' emotional labor and maximize their job satisfaction by developing various human relationship educational and support programs and using them.

Self-leadership, Communication, and Team Efficacy of Nursing Students Participated in Integrated Simulation Training (시뮬레이션 통합 실습을 경험한 간호대학생의 셀프리더십, 의사소통 및 팀효능감)

  • Ji, Eun Sun;Park, Soo Jin;Son, Mi Seon
    • Journal of East-West Nursing Research
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    • v.25 no.1
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    • pp.1-8
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    • 2019
  • Purpose: The purpose of the study was to investigate the relationships among self-leadership, communication and team efficacy of nursing students participating in integrated simulation training courses. Methods: Participants were 124 nursing students from the two different schools. Data were collected from December 2018 through January of 2019 and analyzed using t-test, ANOVA and Pearson's correlation coefficients. Results: Self-leadership, communication and team efficacy were significantly different according to satisfaction of major, satisfaction of simulation course and satisfaction of leadership. Also significant correlations were found among self-leadership, communication and team efficacy. Conclusion: The findings of this study indicate that education programs based on simulation courses should be developed to promote self-leadership, communication and team efficacy of nursing students. A diverse simulation curriculum to improve the practical skills of nursing students needs to be developed.

A Study on the Relation Between Home Management Ability and Family Life Satisfaction of Home Makers (주부의 가정관리능력과 가정생활만족도와의 관계)

  • 김경숙
    • Journal of the Korean Home Economics Association
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    • v.31 no.3
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    • pp.29-46
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    • 1993
  • The purpose of this study were to investigate the relation between home management ability and family life satisfaction of home makers, and to find out variables which influence them. The data were collected though the questionnaire whose respondent were 408 home makers in Kwang Ju and Kang Reung. The data were analyzed by various statistical method such as Cronbach's coefficient, factor analysis, frequency, percentage, mean, F-test, t-test, Duncan's multiple range test, regression analysis and path analysis. The results were as follow. 1. Home management ability score showed 68.5. Influential variables on home management ability were the level of education (husband and wife), occupation of husband and income as sociodemographic variables, and degree of resourcefulness recognition and of communication as psychological variables. 2. Family life satisfaction score showed 74.6. Influential variables on home management ability were the level of education (husband), occupation of husband and income as sociodemographic variables, and degree of resourcefulness recognition, of communication and of stress recognition as psychological variables. 3. The degree of communication was the highest influential variable to have influence on family life satisfaction. And the degree of resourcefulness recognition, of stress recognition, occupation of husband and wife, level of education(husband), number of children were variables to have directly and/or indirectly influence on family life satisfaction.

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A Study on Customer's Satisfaction of Convergence Products (컨버전스 제품의 소비자 만족도에 관한 연구)

  • Kang, Byung-Young;Hwang, Tae-Gyun
    • Journal of Korea Society of Industrial Information Systems
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    • v.14 no.5
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    • pp.169-185
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    • 2009
  • This study set out to analyze the impacts of convergence products(cell phones, PDAs, IPTV, and portable game consoles) on the consumers' purchase intention and satisfaction. These results of the research model show that usefulness, perceived risk, and communication had significant influences on purchase intention, and usefulness, innovation, perceived risk, and communication on satisfaction. But there were differences according to the product kinds. The results indicate that usefulness, convenience, perceived risk, and communication are the major factors affecting the satisfaction and purchase intention of convergence products and that innovation didn't have much influence on them. And there were small differences among the influential factors according to the kinds of convergence products.

Effects of Communication Skills and Humanistic Knowledge on Professional Quality of Life in Intensive Care Unit Nurses (중환자실 간호사의 의사소통능력과 인문학적 소양이 전문직 삶의 질에 미치는 영향)

  • CHO, Gyoo Yeong;Ha, Myung Nam;Seo, Mi Kyung
    • Journal of Korean Critical Care Nursing
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    • v.13 no.2
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    • pp.45-59
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    • 2020
  • Purpose : The purpose of this study was to identify relation of the communication skills, humanistic knowledge and professional quality of life and to investigate the enhancing ways of professional quality of life in intensive-care unit nurses. Methods : The study design was a descriptive survey from 152 intensive-care unit nurses, from December 1 to 30, 2019. The data analysis was with ANOVA, Scheffé test, Pearson's correlation coefficient and Multiple regression using the SPSS/WIN 23.0 program. Results : The factors affecting compassion satisfaction were communication skills (β=0.42, p=.001), satisfaction for working (β=0.61, p=.001), marriage (β=0.23, p=.005), humanistic knowledge (β=0.47, p=.008) and these factors explained 35.6%. The factors affecting secondary traumatic stress were job stress (β=0.19, p=.011), number of patients per nurse (β=-0.36, p=.004) and these factors explained 9.4%. The factors affecting burnout were job stress (β=-0.25, p=.001), communication skills (β=-0.29, p=.001), working period(β=-0.18, p=.010), satisfaction for working (β=-0.31, p=.001), self care (β=-0.11, p=.033) and these factors explained 36%. Conclusion : Therefore, it is necessary to develop solution to improve professional quality of life in intensive-care unit nurses. It needs to develop programs to improve communication skills and humanistic knowledge in order to enhance compassion satisfaction and to improve communication skills to prevent burnout.