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Customer Satisfaction with Less than Container Load Cargo Services in HoChiMinh City, Vietnam

  • GIAO, Ha Nam Khanh;THY, Nguyen Thi Anh;VUONG, Bui Nhat;TU, Tran Ngoc;VINH, Pham Quang;LIEN, Le Thi Phuong
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.8
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    • pp.333-344
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    • 2020
  • This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.

The Forecast of the Cargo Transportation and Traffic Volume on Container in Gwangyang Port, using Time Series Models (시계열 모형을 이용한 광양항의 컨테이너 물동량 및 교통량 예측)

  • Kim, Jung-Hoon
    • Journal of Navigation and Port Research
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    • v.32 no.6
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    • pp.425-431
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    • 2008
  • The future cargo transportation and traffic volume on container in Gwangyang port was forecasted by using univariate time series models in this research. And the container ship traffic was produced. The constructed models all were most adapted to Winters' additive models with a trend and seasonal change. The cargo transportation on container in Gwangyang port was estimated each about 2,756 thousand TEU and 4,470 thousand TEU in 2011 and 2015 by increasing each 7.4%, 16.2% compared with 2007. The volume per ship on container was estimated each about 675TEU and 801TEU in 2011 and 2015 by increasing each 30.3%, 54.6% compared with 2007. Also, traffic volume on container incoming in Gwangyang Port was prospected each about 4,078ships and 5,921ships in 2011 and 2015.

A Study on the Legal Effectiveness of Unknown Wording and on Deck Indication of the Article 26 of UCP 600 (UCP 600 제26조 상의 부지문언과 갑판적재표시의 법률적 효력에 관한 연구)

  • PARK, Sung-Cheul
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.69
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    • pp.221-237
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    • 2016
  • This study aims to review the article 26 of UCP 600. The article 26 of UCP 600 deals with 'on deck cargo' and 'unknown wording' in L/C transaction. The article 26 of UCP 600 says that a transport document stating that the goods may be carried on deck is accept able. UCP 600 requires to reject transport documents which evidence that the goods are or will be loaded on deck. So the bank will not accept the B/L containing a clause stating the goods are or will be loaded on deck. But in practice a container cargo is carried on deck actually but we do not describe this fact on the Bill of Lading. The deck stowage is not allowed under the clean B/L. But in case of container cargo, the carrier has the right to carry the container on deck in practice. In spite of this practice the carrier can not describe this fact correctly like this : "The container cargo loaded on deck". If carrier describes on B/L like this, the bank rejects the B/L in L/C transaction. So the carrier describes as "the goods may be carried on deck" on the back of the B/L. But they loaded the container on deck actually. This article suggests some ideas on this matter. In addition, the article 26 of UCP 600 says that a transport document bearing a clause such as "shipper's load count" or "said by shipper to contain" is acceptable. This means that a carrier has no responsibility on the contents of containers. In case of FCL Cargo, it is impossible for a carrier to check the details of container cargo. Therefore it is inevitable to insert the expressions such as "SLC(shipper's load and count)" or "STC(said to contain)". The wording described on the face of B/L should be interpreted as intended and consistently. The intention of the carrier is not the actual quantity or weight. So unknown wording does not represent the actual quantity or weight. But some cases show that the carriers are indemnified by such insertion but others reject the effectiveness of such insertion. So this study emphasizes that unknown wording can not fully indemnify the carriers and that the insertion of such expressions shall be minimized.

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Adaptive Wireless Sensor Network Technology for Ubiquitous Container Logistics Development

  • Chai, Bee-Lie;Yeoh, Chee-Min;Kwon, Tae-Hong;Lee, Ki-Won;Lim, Hyotaek;Kwark, Gwang-Hoon
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2009.05a
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    • pp.317-320
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    • 2009
  • At the present day, the use of containers crisscrossing seven seas and intercontinental transport has significantly increased and bringing the change on the shape of the world economy which we cannot be neglected. Additionally, with the recent technological advances in wireless sensor network (WSN) technologies, has providing an economically feasible monitoring solution to diverse application that allow us to envision the intelligent containers represent the next evolutionary development step in order to increase the efficiency, productivity, utilities, security and safe of containerized cargo shipping. This paper we present a comprehensive containerized cargo monitoring system which has adaptively embedded WSN technology into cargo logistic technology. We share the basic requirement for an autonomous logistic network that could provide optimum performance and a suite of algorithms for self-organization and bi-directional communication of a scalable large number of sensor node apply on container regardless inland and maritime transportation.

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The Development Strategy of the Container Port in the Innovation Process of Logistics (2) Development Strategy of the Container Port (로지스틱스의 진화에 대응한 항만의 발전 전략에 관하여 - (2) 컨테이너항만의 개발전략 -)

  • 이철영;강기중;여기태
    • Journal of Korean Port Research
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    • v.14 no.1
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    • pp.1-11
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    • 2000
  • Recently, the role of container ports is radically changing, These changes are largely driven by the innovation process of Logistics such as Supply Chain Logistics and Global Logistics due to the international expansional of industry. Under this environment, It is required that the container port should act as a integral part of a Supply Logistics Chain especially to provide the customer-oriented logistics service. This paper deals with the development strategy of container ports coping with these changes in the view point of container ports as a Logistics infrastructure to provide customer-response services and necessary to the economic promotion of hinterlands. Strategy is suggested in the phases of the customers desire, the pattern of container cargo, the economic promotion of hinterlands, and interrelation of container ports in north-east Asia and also domestics through the analysis of competiveness of container ports.

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Finding Subjects for Automated Container Terminal Development by Systems Approach (시스템적 접근에 의한 자동화컨테이너터미널 개발 과제 도출)

  • 박창호;노홍승;정희균
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 1998.10a
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    • pp.51-58
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    • 1998
  • This study is to define the Automated Container Terminal(ACT) and container terminal system. Also, we analyze the present condition of the container terminal system in Pusan port and its automation level by systems approach. And this paper aims at evaluating on the priority of R&D investment until the beginning of the second stage of New Pusan Port Project(2006). In this process we have considered 8 factors (cost, labor, area, time volume, reliability, safety, convenience) to analyze 6 subsystems. The priority order of R&D until target year by sub-systems is as follow : Cargo Handling System〉Transfer System〉Port Entry System〉Storage System(Distribution&Manufacturing System included)〉Inland Transport System〉Port Information System.

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Design of a Container Crane Controller for High Efficiency in Cargo Handling (하역효율 향상을 위한 컨테이너 크레인의 제어기 설계)

  • 신선근;최재준;소명옥;한국해
    • Journal of Advanced Marine Engineering and Technology
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    • v.24 no.4
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    • pp.502-508
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    • 2000
  • The amount of container freight is continuously increasing recently, but freight congestion problem frequently occurs at ports due to low efficiency of container crane in transportation and cargo handling. In this paper, a method for designing a fuzzy controller of the container crane system is presented. In this scheme a mathematical model for the system is obtained in state space representation. The response of the proposed fuzzy controller is compared with that of the optimal controller at the same condition. Through the simulation results, the performance of the fuzzy controller was observed better than that of optimal controller in respect of reference change, disturbances and parameter change. The fuzzy controller was also more stable and robust than the optimal controller.

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A Study on the Functional Relation between the West Busan New Port Distri-Park and the West Busan Logistics Park for Efficient Management of the Container Cargo Traffic Volume of the Busan New Port (부산신항 컨테이너 물동량의 효율적인 처리를 위한 부산신항복합물류단지와 서부산유통단지의 기능적 연계성에 관한 연구)

  • 이경오
    • Journal of Korean Port Research
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    • v.15 no.1
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    • pp.27-35
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    • 2001
  • In order to deal with the increase of container cargo traffic volume more effectively, the ministry of maritime affairs & fisheries has a long-term plan to develop Gaduk Island. According to the plan, the New Port will handle 4,600,00TEUs annually. The completion of the project will enable the port of Busan to perform as a hub port in the Asia Pacific era of the year 2000 with sufficient port facilities, and this will lead to a new era of oceanic Korea. With the advent of the Pacific Rim Era of the year 2000, Busan metropolis has set a strategic development plan to establish the area as the center of logistics in the noreast Asian region as well as to become the stronghold of economic activity in Korea's southeast region. To this end, industries that will open the doors to a marine era and a new industrial complex focused on logistics are planned in the West Busan area where Gimhae International Airport and the Busan New Port meet. This paper aims to find out the functional relation and complement between the Busan New Port Distri-Park handing container cargo traffic volume and the West Busan Logistics Pa가 handling an air cargo and railroad goods. Especially, paper aims to suggest the West Busan Logistics Park as the efficient management of the container cargo traffic volume due to the Development Plan of the Busan New Port.

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Study on the reduction of $CO_2$ and NOx emission by coastal transport of import-export container cargo (수출입컨테이너화물의 연안운송에 의한 이산화탄소($CO_2$)와 질소산화물(NOx) 배출량 삭감에 관한 연구)

  • Kim S. H.;Coh C. D.;Cho Y. J.;Van S. H.
    • Journal of the Korean Society for Marine Environment & Energy
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    • v.4 no.4
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    • pp.42-50
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    • 2001
  • In this paper, the reduction of CO₂ gas emission and exhaust gas emission by using the shift of coastal transport from land transport for import-export container cargo was proposed. At first, the domestic CO₂ gas emission, exhaust gas emission and the transportation of import-export container cargo are investigated. And also, we investigated the reduction of CO₂ gas emission and exhaust gas emission by the shift of coastal transport from land transport for the transportation of import-export container cargo between Kyongin area and Pusan Port. Finally, the change of NOx gas emission due to the change of the share of coastal transportation and using the 320TEU container ship are investigated. The research results show that the shift of coastal transport from land transport was effective to reduce the CO₂ gas emission and exhaust gas emission.

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A Study on the Factors Influencing Cargo Volume of Small & Medium Container Port in Korea (국내 중소형 컨테이너항만 물동량에 영향을 미치는 요인에 관한 연구)

  • Park, Chang-Ki;Nam, Ki-Chan;Kang, Dal-Won
    • Journal of Navigation and Port Research
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    • v.39 no.4
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    • pp.371-376
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    • 2015
  • Port is responsible for the important role that creates a lot of value-added export and import-intensive countries, critical infrastructure, and in the national economy. Despite being an important facility for the past, awareness of the port is insufficient; In 2000s, increasing the world container traffic volumes, China's economic development, and trade volume in the Northeast Asia to generate a lot of are changing the perception of the role and importance of the port. According to the review of the master plan and the port recognition in Korean Port, this study examines determining factors which affects the port cargo volume. The target of the study is domestic small and medium-sized container port that receives a large hinterland cargo volume, excluding the impact of the Global Hub Port like Busan and Gwangyang port. Factors that affect the multiple regression analysis result of the port cargo volume are berthing capacity, degree of activation, connection number of countries, GRDP and number of manufacturers.