• 제목/요약/키워드: blue collar workers

검색결과 74건 처리시간 0.033초

위탁급식 전문업체 산업체급식소의 고객 만족과 충성도와의 관계 (Relationship Between Foodservice Satisfaction and Customer Loyalty in Industry Contracted Foodservice)

  • 김현주;류은순
    • 한국식품영양과학회지
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    • 제42권8호
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    • pp.1318-1324
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    • 2013
  • 본 연구는 경남지역에서 5개의 산업체 공장 위탁급식소 근로자 300명을 대상으로 설문조사를 통해 급식서비스 만족도와 고객충성도를 평가하고, 급식서비스 만족도가 고객충성도에 미치는 영향을 파악함으로써 산업체 위탁급식의 경쟁력을 높이는데 필요한 자료를 제공하고자 시도되었다. 설문조사는 2012년 7월 20일~2012년 8월 31일까지 진행하였다. 연구 결과, 급식서비스 만족도 평가는 전체 평균 점수가 3.51/5.00점으로 나타났으며, 음식 3.47/5.00점, 서비스 3.50/5.00점, 위생 3.65/5.00점, 환경 3.45/5.00점이었다. 이용기간에 따른 급식서비스 만족도는 2년 이상~4년 미만이 가장 높은 점수를 보였으나 유의적인 차이는 보이지 않았다. 직무에 따른 급식서비스 만족도는 생산직이 사무직보다 유의적(P<0.001)으로 높은 점수를 보였으며, 음식(P<0.001), 서비스(P<0.001), 위생(P<0.01), 환경(P<0.001) 요인의 각 급식서비스 만족도도 생산직이 사무직보다 유의적으로 높은 점수를 보였다. 고객충성도 전체 평균 점수는 3.46/5.00점이며 재구매 의도 3.60/5.00점, 구전 의도 3.52/5.00점, 전환하지 않을 의도 3.27/5.00점이었다. 이용기간은 전환하지 않을 의도 중 '비록 나는 시간과 돈이 허락해도 외부 식당을 이용하지 않을 것이다'는 2년 이상~4년 이하가 2년 미만과 4년 이상보다 유의적(P<0.05)으로 높은 점수를 보였다. 생산직이 사무직보다 구전 의도(P<0.01), 전환하지 않을 의도(P<0.001)에서 유의적으로 높은 점수가 나타났다. 급식서비스 요인과 고객충성도와의 상관관계는 음식, 서비스, 위생, 환경 요인 모두 재방문 의도, 구전 의도, 전환하지 않을 의도와 양의 유의적인(P<0.01) 상관관계를 보였다. 재방문 의도는 음식 요인이, 구전 의도와 전환하지 않을 의도(P<0.01)는 서비스 요인이 다른 요인보다 유의적으로(P<0.01) 높은 상관관계를 보였다. 고객충성도에 영향력을 주는 급식서비스 만족도 요인 분석에서, 재구매 의도에는 위생, 음식, 서비스요인의 순으로, 구전 의도에는 서비스, 음식, 위생요인 순으로, 전환하지 않을 의도에는 서비스, 음식요인의 순으로 영향력을 주어 산업체 위탁급식소에서 고객충성도의 세 가지 요인에 영향력을 모두 주는 급식 서비스요인은 서비스요인과 음식요인이었다.

Occupational Job Stress Index의 신뢰성(信賴性) 관(關)한 연구(硏究) (A Study on the Reliability of the Occupational Job Stress Indices Questionnaire Applied to Koreans)

  • 이영수
    • Journal of Preventive Medicine and Public Health
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    • 제13권1호
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    • pp.19-25
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    • 1980
  • The Occupational Job Stress Indicies Questionnaire is a selfadministered instrument consisting of 48 questions which are designed to collect the perceived Job stress about individual. This questionnaire was translated into Korean and applied to the selected groups of 300 blue collar workers musical manufacture industy for the purpose of assessing the it's reliability from April 1. to July 30, 1980. The results obtained were as follows; 1. The range of reliability coefficients for all indices was. 45-.75 which was lower than .54-.87 of original. 2. The inter-item correlation matrix for all items comprising an index along with the intercorrelation of these items with the items comprising closely related indices. 3. The reliability of JOB SATISFACTION, INTRINSIC REWARDS and IMPORTANCE REWARDS revealed .14-.20 lower than that of original. On the point of view, some items should be adjusted in parallel with acutual situation of Korea through making a cultural comparative study and item factor analysis.

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은퇴유형에 따른 은퇴가계 특성 비교: 전통적 은퇴와 점진적 은퇴를 중심으로 (A Comparison of Household Characteristics by Retirement Types: Focused on Traditional Retirement and Gradual Retirement)

  • 차경욱;김연주
    • 가족자원경영과 정책
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    • 제13권4호
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    • pp.95-114
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    • 2009
  • This study compared demographic, economic and career characteristics between a traditional retirement group and a gradual retirement group. From the 2005 Korean Retirement and Income Study (KReIS), 780 traditional retirees and 265 gradual retirees were selected. A t-test, chi-square test and logistic regression analyses were completed. The findings of this study were as follows: First, there are gender and age differences between the traditional retirement group and the gradual retirement group. The gradual retirement group has a high proportion of male workers and older workers compared to the traditional retirement group. Second, members of the traditional retirement group have more income, more assets and less debt than members of the gradual retirement group; therefore, their financial structure is comparatively stable. Third, there is a large percentage of blue-collar workers (e.g., technical service, repair, operatives) in the gradual retirement group. Members of the gradual retirement group had worked for a shorter period during their career and had a lower wage rate than members of the traditional retirement group. Finally, male workers who are in their 60s and 70s, who do not have a public transfer income but have a higher level of career income, and are older when they end their career, are less likely to retire gradually. As they also have a higher level of debt, the probability of these workers selecting a gradual retirement route is high.

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생산직 남성근로자의 작업 중 에너지 소모량 (Energy Expenditure of Male Blue Collar Workers)

  • 우지훈;강동묵;신용철;김명옥;손민정;김부욱;이수일;조병만
    • 한국산업보건학회지
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    • 제16권2호
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    • pp.183-192
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    • 2006
  • Predicting energy expenditure (EE) is important to prevent work-related musculoskeletal disorders (WMSDs). The problem to predict EE is that the standard of EE is based on western data. The authors checked average EE by job categories to provide basic data for suggesting proper work intensity for Korean workers. This study was conducted from 2003 to 2005. Study subjects were recruited from 4 car parts assembly plant, 2 car assembly plant, 2 Heavy machine manufacturing plant and 2 shipyards. Total study subjects were 515 male workers. To estimate VO2max, sub-maximal test was conducted to measure VO275%max by bicycle ergometer (Combi Co, Aerobike 75XL II). Heartbeats were recorded with heartbeat recorder (Polar Electro Co, Finland, S810) during work. EE of work was calculated by recorded heartbeat and individual regression equation which was derived from sub-maximal test. Subjects were classified into 4 industry and 8 work posture, 23 job task categories. Mean EEs (S.D.) according to industry classification (kcal/min) were 4.9 (0.7), 4.8 (0.7), 4.9 (0.7), 5.0 (0.9), and 4.0 (0.5) for Car Part manufacture, Car Assembly, Ship Building, Heavy Machinery Manufacture, and Hospital Office, respectively. The results suggest that Korean male workers of exceeding to the NIOSH criteria will be needed to plan for job rescheduling to maintain $worker^{\circ}$Øs health. Further study to establish Korean work intensity standard would be needed.

제조업 생산직 근로자들의 직무스트레스와 피로와의 융복합적 관련성 (Convergence Relationship between Occupational Stress and Fatigue Symptoms among Blue Collar Workers in Manufacturing Plants)

  • 신은숙
    • 한국융합학회논문지
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    • 제7권1호
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    • pp.57-68
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    • 2016
  • 본 연구는 50명 미만의 소규모 제조업장 근로자들의 직무스트레스와 피로의 융복합적 관련성을 파악하며, 피로에 영향을 미치는 요인이 유의한지를 알아보고자 하였다. 조사대상은 50명 미만의 소규모 제조업장 14개소에 근무하고 있는 남성 근로자 428명으로 하였으며, 자료수집은 2015년 9월 1일부터 15일까지 스스로 작성하는 질문지를 통해 이루어 졌다. 연구결과, 조사대상의 피로수준은 직무스트레스(KOSS)수준과 유의한 양의 상관관계를 보였다. 피로수준에 영향을 미치는 요인으로는 성, BMI, 주관적 건강상태, 흡연상태, 규칙적인 운동여부, 커피음용여부, 외래진료유무, 직장생활의 만족도, 직무스트레스(KOSS)가 유의하게 나타난 변수이며 변수설명력은 34.1%이었다. 이상과 같은 결과는 소규모 제조업 남성 근로자들의 피로수준은 인구 사회학적 특성별, 건강관련 행위특성별, 직무관련 및 직무스트레스와 유의한 융복합적 관련성이 있음을 시사하고 있다.

흡연이 근로자의 스트레스 증상수준 및 직업성 위해지표에 미치는 영향 (Effects of Cigarette Smoking on Psychosocial Distress and Occupational Risks)

  • 차봉석;장세진;박종구;고상백;강명근;고상렬
    • Journal of Preventive Medicine and Public Health
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    • 제30권3호
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    • pp.540-554
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    • 1997
  • The effects of cigarette smoking on the psychosocial distress, the absenteeism, the occupational injuries, and on the prevalence for the accidents were assessed in 795 male workers who had been employed since March 1994. The results show that the prevalence of current smokers were higher in young men, lower educational level, lower income, single men(unmarried or divorced), alcohol drinkers, and blue collar workers. In the bivariate analyses, the workers with the high job demand and low work control were more likely to smoke, although the relationship was not strong. Those who reported lower satisfaction on his job tended to smoke more. Mean scores of psychosocial well-being index(PWI) were higher in current smokers than nonsmokers. For the hierarchical multiple regression analyses, interaction terms between cigarette smoking and job stressors(job demand and work control) were not significant. For smokers, the odds ratios for the occupational injuries, and the accidents were 1.40(95% confidence interval 0.77-2.57) and 1.96 (95% confidence interval 0.75-5.09), respectively. The mean absent day were 4.13 for smokers, 3.65 for nonsmokers, although the differences were not statistically significant. It seems that cigarette smoking had not caused any crucial effects on the psychosocial well-being status and the occupational risks. Some considerations for the further research on the relationship of cigarette smoking on the mental health status and the occupational risks were also discussed.

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Patterns of Cancer-Related Risk Behaviors Among Construction Workers in Hong Kong: A Latent Class Analysis Approach

  • Xia, Nan;Lam, Wendy;Tin, Pamela;Yoon, Sungwon;Zhang, Na;Zhang, Weiwei;Ma, Ke;Fielding, Richard
    • Safety and Health at Work
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    • 제11권1호
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    • pp.26-32
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    • 2020
  • Background: Hong Kong's construction industry currently faces a manpower crisis. Blue-collar workers are a disadvantaged group and suffer higher levels of chronic diseases, for example, cancer, than the wider population. Cancer risk factors are likely to cluster together. We documented prevalence of cancer-associated lifestyle risk behaviors and their correlates among Hong Kong construction workers. Methods: Data were collected from workers at 37 railway-related construction worksites throughout Hong Kong during May 2014. Tobacco use, alcohol consumption, unbalanced nutrition intake, and physical inactivity were included in the analysis. Latent class analysis and multivariable logistic regression were performed to identify the patterns of risk behaviors related to cancer, as well as their impact factors among construction workers in Hong Kong. Results: Overall, 1,443 workers participated. Latent class analysis identified four different behavioral classes in the sample. Fully adjusted multiple logistic regression identified age, gender, years of Hong Kong residency, ethnicity, educational level, and living status differentiated behavioral classes. Conclusion: High levels of lifestyle-related cancer-risk behaviors were found in most of the Hong Kong construction workers studied. The present study contributes to understanding how cancer-related lifestyle risk behaviors cluster among construction workers and relative impact factors of risk behaviors. It is essential to tailor health behavior interventions focused on multiple risk behaviors among different groups for further enlarging the effects on cancer prevention.

급성관상동맥증후군 남성 환자의 흡연과 스트레스에 영향을 미치는 요인 (Predicting Factors of Smoking and Emotional Stress among Male Patients with Acute Coronary Syndrome)

  • 김은영;황선영
    • 성인간호학회지
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    • 제23권1호
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    • pp.100-109
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    • 2011
  • Purpose: This study was conducted to identify the factors that predict a current smoking behavior and higher emotional stress among male patients with acute coronary syndrome (ACS). Methods: The study was approved by an institutional review board from a university hospital, 2010. A face to face interview using questionnaires was performed with 185 first-time ACS male patients who were undertaken a percutaneous coronary intervention at a cardiovascular care unit. Data were analyzed using SPSS/WIN 15.0. Results: About 54% of the study subjects were currently smoking. The current smokers had dyslipidemia and reported bad eating habits compared to the non-smokers. The current smokers were younger, living alone, and reported lower perceived benefit on smoking cessation than the non-smokers, and 15% of them did not consider quitting (precontemplation stage). Smoking status was not significantly related to emotional stress. Logistic regression analysis revealed that being employed including professional or labor increased the odds of current smoking four or three times compared to the non-employed or retired. Low income or dyslipidemia also increased the likelihood of current smoking 2.8 and 2.1 times, respectively. Blue collar workers or heavy drinkers had 2.9 and 2.8 times more risks of having higher level of stress. Conclusion: An occupational background and health habits should be considered to develop an effective educational strategy for smoking cessation and stress reduction among male patients with ACS.

국민건강영양조사 결과에 의한 한국인의 사고 유형 및 발생빈도 (Incidence and Types of Unintentional Injuries among Koreans Based on the 2001 National Health and Nutrition Survey)

  • 함옥경;이은주
    • 한국보건간호학회지
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    • 제21권1호
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    • pp.95-101
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    • 2007
  • Purpose: The purpose of this study was to determine the incidence of unintentional-injury and to identify factors related to the high incidence of unintentional-injury in the community in order to provide useful data for the development of prevention and intervention programs aimed at reducing unintentional-injury incidence. Methods: This study utilized data obtained from cross-sectional national surveys conducted for the 2001 National Health and Nutrition Survey targeting 37,769 individuals aged between 0 and 99 years old, which was performed using a face-to-face interview method. Demographic characteristics, unintentional-injury experience, types of injury, and attributes of health behavior were included in the study instruments. Results: About 1.3% of the subjects had experienced unintentional injury that required hospitalization at least once during the past year. Age older than 40 years, male gender, lower education, lower income, and blue collar workers were all significantly and positively associated with increased risk of unintentional-injury. Among the health behavior variables, sleeping less than 6 hours, drunk driving, and binge drinking were significantly associated with unintentional injury, while traffic accidents and falls/slips constituted 80% of all unintentional injuries. Conclusion: Public health efforts to reduce unintentional injuries should target high-risk populations such as males, those with low income and education levels, and binge drinkers.

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'과학.기술 관련 일하는 장소 그리기'를 이용한 초등학생들의 과학.기술 관련 직업에 대한 인식 조사 (An Investigation of the Elementary School Students' Perceptions of the Scientific and Technological Professions by Using the 'Drawing Scientific and Technological Workplaces')

  • 김경순;이선우;한수진;노태희
    • 한국초등과학교육학회지:초등과학교육
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    • 제27권3호
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    • pp.307-317
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    • 2008
  • In this study, we investigated the elementary school students' perceptions of the scientific and technological professions by using the 'drawing scientific and technological workplaces'. The subjects were 401 students of 4th and 6th grades at three elementary schools in Seoul. The results revealed that many students drew the interiors of laboratories or factories as scientific and technological workplaces, and explained the nature of the work- place, but students' images were superficial and general. Most students' drawings also exhibited the stereotypical images of science and technology as androcentric and negative perceptions. Students were mainly inclined to perceive that the works relevant to science were experiments, and the works relevant to technology were productions and repairs. Most students answered more than two examples of scientific and technological professions, but their responses were not various and were biased toward basic scientists, blue-collar workers, and repairers. Educational implications of these findings were discussed.

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