• Title/Summary/Keyword: WAS Client

Search Result 946, Processing Time 0.029 seconds

The Development of a Client Satisfaction Questionnaire on Multicultural Family Support Services (다문화가족지원센터 이용자 만족도 척도 개발)

  • Kim, Kyoung Eun;Lim, Jung Ha;Kang, Bogchong;Jo, Eun Young
    • Korean Journal of Child Studies
    • /
    • v.37 no.3
    • /
    • pp.95-110
    • /
    • 2016
  • Objective: The purpose of this study was to develop and examine the psychometric properties of the Client Satisfaction Questionnaire on multicultural family support services. Methods: The Client Satisfaction Questionnaire was designed to address key elements of the client's satisfaction with the services (i.e., family education, gender equality education, human right education, and social integration education) provided for multicultural families. The nationwide data were collected from 5,335 clients who participated in family education, 4,582 clients who participated in gender equality education, 4,777 clients who participated in human right education, and 5,547 clients who participated in social integration education at the multicultural family support center. Results: In general, the psychometric properties of the Client Satisfaction Questionnaire were satisfactory. Specifically, social validity was supported by 13 professors and local multicultural service center professionals and construct validity was tested and confirmed using a series of exploratory and confirmatory factor analyses. The split-half reliability and internal consistency of the questionnaire were also highly acceptable. Conclusion: The sound psychometric properties of the Client Satisfaction Questionnaire indicates that the it can be a useful tool for evaluating client satisfaction with the services provided by multicultural family support centers.

A Study on Client's Decision-Making in Construction Phase of Building Projects in Japan

  • Tamura, Atsushi;Kaneta, Takashi;Furusaka, Shuzo
    • International conference on construction engineering and project management
    • /
    • 2017.10a
    • /
    • pp.183-191
    • /
    • 2017
  • In building project, client needs to decide many things, and clients cooperate with architects, supervisors, general contractors and other consultants. Especially in construction phase, clients often make a decision. However, client's decision-making in construction phase often makes some kinds of risk. This paper aims to clarify the reality of client's decision-making in construction phase. First, client's decision-making is defined by laws and standards. Second, the questionnaire revealed the current status of client's decision-making in 4 works. Third, Fishbone diagram shows the factors of client's decision-making in four works. Finally, it was modeled how client's decision-making in construction phase affects the post-process of 4 works.

  • PDF

The Development of Client Satisfaction Instrument in Home Care Service (가정간호서비스에 대한 대상자 만족도 측정도구 개발)

  • Park, Hyun-Tae;Park, Jung-Ho
    • Journal of Home Health Care Nursing
    • /
    • v.8 no.2
    • /
    • pp.159-170
    • /
    • 2001
  • Client(patient) satisfaction has been used for a variety of purposes in different settings, yet, those receiving home care services have been the focus of few satisfaction studies. Satisfaction is considered an indicator of quality of care and is also being used to assess the performance of home care providers and home health care delivery at multiple levels. The aim of this study was to develop the tool for evaluating client satisfaction in several aspects with home care service while maintaining or achieving acceptable reliability and validity. Firstly, Client Satisfaction Instrument made preliminary of 43 items composed basic 6 criteria and 7 indicators, based on a review of literature, quality improvement and client satisfaction findings in home care. Secondly, there were consisted in two expert panel groups who were made in professionals of research and practice in home care field. The tool was modified to 6 criteria and 7 indicators, 25 items after reviewing by two expert panel groups. The content validity index of the tool was above 0.8 and the results of internal consistency was more than 0.8 in all items. Finally. The Client Satisfaction Instrument in Home Care Service was made up 6 criteria such as client satisfaction of nurses's instruction of home care educational need. knowledge/technique/attitude of homecare nurses's performance. interpersonal relationship and emotional support of nurse. easiness of homecare accessibility, continuity of homecare service. overall efficacy of homecare use, 7 indicators. and 25 items. The results of evaluating client satisfaction will be able to contribute in quality improvement and service marketing in home care.

  • PDF

Client Services Evaluation in Dentistry Sector (치과의료기관 방문시 불만처리서비스에 대한 의료소비자의 평가)

  • Han, Ji-Hyoung;Kim, Jin
    • Journal of Korean society of Dental Hygiene
    • /
    • v.3 no.2
    • /
    • pp.209-220
    • /
    • 2003
  • The purpose of this study was to examine how clients who visited dental institutions perceived client services, what sorts of client services were provided to them and to what extent they were satisfied with them. It's ultimately meant to seek ways to enhance and enlarge client services. A survey was conducted on 379 residents who used dental institutions in Seoul and Gyeonggi provinces, and the findings of this study were as follows: 1. 64.6 percent of the people investigated weren't aware of client services, and 33.0 percent viewed them as part of medical services. 77.5 percent had grievances about dental institutions they'd ever used. 2. The biggest complaint was that the dental treatments they received weren't covered by the dental insurance. As for how to solve their grievances, the largest group of them told the employees of the dental institutions about their complaints or didn't use them again. When asked whether the dental institutions took any steps to get rid of their grievances, the greatest group replied they had no idea. and the second largest group answered they took no measure. 3. By age and educational level, those who were in their 60s and up and stopped at elementary school were best cognizant of client services. Among client service variables, they were most satisfied with how the employees handled their complaints, and as to overall satisfaction, their willingness to revisit ranked highest. 4. Concerning connections among client service awareness, service variables and overall satisfaction level, their awareness of client services had a positive correlational relationship with every service variable and satisfaction level. Among the service variables, prompt client services and employee attitude were positively correlated to overall satisfaction level, but service procedure, facilities and information services exercised little impact on that. 5. As for what factors affected their content with client services, their client service awareness was identified as one of the important factors to influence their use of dental institutions, the outcome of their visit and their willingness to revisit. The above-mentioned findings suggested that dental institutions should strengthen publicity activities to inform people of client services, and encourage them to express their grievances. In addition, they should take an immediate action to remove their complaints, and try to get a successful feedback to offer higher-quality medical services and customer-oriented services.

  • PDF

A Study of Job Stress and Job Satisfaction of Medical Aid Client Managers (의료급여관리사의 직무스트레스와 직무만족도)

  • Choi, Jeong Myung;Oh, Jin Joo;Lee, Hyun Joo
    • Korean Journal of Occupational Health Nursing
    • /
    • v.17 no.2
    • /
    • pp.146-154
    • /
    • 2008
  • Purpose: The purpose of this study is to investigate the degree of job stress and job satisfaction and the relationship between job stress and job satisfaction of Medical Aid Client Managers. Method: Data were collected from 185 Medical Aid Client Managers in 234 areas between April 2-15, 2007. Collected data was analyzed for the frequency, t-test, ANOVA, Pearson's Correlation Coefficient etc. Results: The average score of job stress was 2.6. Job instability was highest as 2.9 and job autonomy was lowest as 2.2. in eight items. When the job stress of Medical Aid Client Managers was converted to 100 point, the average was 51.7 and ranked in upper 50% of Korean woman workers' job stress. Among the eight items, because the relationship satisfaction and the instability of duty regime ranked in upper 25% of Korean woman workers' job stress, those items were identified to have high stress. The average score of job satisfaction was 2.3 out 4.0 which could be interpreted as unsatisfactory. The correlation between the job stress and the job satisfaction demonstrated significant difference. Decrease of the job satisfaction was associated with increase of the job stress. In regard to the eight items, the inverse correlation was demonstrated to be significant in organization, inappropriate compensation, and workplace culture. Conclusion: Medical Aid Client Managers have high stress in carrying out their duties. They have experienced very severe instability in their duty regime. Also, they have felt alienated from their organization and experienced unfair rewards. They had low duty satisfaction but got a heavy workload and experienced overtime work. To relieve job overburden of Medical Aid Client Managers. it was necessary to improve business system and also was necessary to relieve a regional disparity of business charge.

  • PDF

A Study on the Mediating Effect of Job Stress, Job Attitude, and Social Support in the Relationship between Client Violence and Social Worker's Job Response (클라이언트 폭력과 사회복지사의 직무반응 관계에서 직무스트레스와 직무태도, 사회적 지지의 매개효과)

  • Il-Hyun, Yun
    • Journal of the Korea Safety Management & Science
    • /
    • v.24 no.4
    • /
    • pp.15-23
    • /
    • 2022
  • This study investigated the effects of job stress, job attitude, and social support on the relationship between client violence and social worker job response. The multi-mediating effect of job stress, job attitude, and social support between client violence and social worker job response was empirically analyzed. 257 social workers in social welfare facilities were analyzed using SPSS. The following conclusions were drawn. First, there was a significant correlation between client violence, job stress, job attitude, social support, and job response variables. Client violence was affecting variables related to social worker job response. Second, job stress, job attitude, and social support had multiple mediating effects. The parallel mediation effect and the serial mediation effect were verified. Third, job attitude was found to be a variable of multiple mediating effects. Fourth, job stress and social support were found to be double mediating effect variables. In response, programs and manuals suitable for the type of social welfare facilities and the policy basis for preparing countermeasures for social workers were limited, and follow-up studies on various variables were suggested.

ASP Vendor Attributes that Affect ASP Client Satisfaction (ASP(Application Service Provider) 사용 기업 만족도에 영향을 미치는 공급사 특성에 관한 연구)

  • Kim, Gyeong-Min;Lee, Myung-Jin
    • Journal of Information Technology Applications and Management
    • /
    • v.11 no.2
    • /
    • pp.65-80
    • /
    • 2004
  • The primary purpose of this study is to investigate ASP (Application Service Provider) vendor attributes that affect ASP client satisfaction. From the relevant literature, ASP vendor attributes that might affect the ASP client satisfaction were derived from which the survey questions were formulated. The survey was conducted among the companies that have adopted ASP. Through the factor analysis of the survey results, the following vendor attributes - vendor's IT infra structure, service reliability, service flexibility, vendor stability, IS maturity, information sharing - were derived ; and the relationships between those attributes and ASP client satisfaction were explored. The result of this study revealed that IT infra, service flexibility, vendor stability are related to ASP client satisfaction. The customer satisfaction factors in the traditional outsourcing -- reliability, IS maturity, information sharing were proved to be not applied in ASP environment. This study provides ASP vendors with guidelines on how to improve their ASP strategies to satisfy clients. The results of this study can also be used by client companies as a decision basis for ASP vendor selection.

  • PDF

A Case Study on Naturation through Recognition of Complex (Complex 인식에 따른 성숙에 관한 사례연구)

  • Ahn, Hyang-Rim
    • Korean Journal of Social Welfare
    • /
    • v.4
    • /
    • pp.103-120
    • /
    • 1983
  • The theory of psychotherapy was established by a single case study. Even though it was lack of generality, it must have been a basic important role in the clinical field. Under the above assumption, the therapist had only one client as a case study that couldn't be well adjusted and had many conflicts because he not only had many complexes, but could'nt recognize complexes themselves. The chief problems to the client who complained the psychosomatic symptoms and anxieties were assumed dependency and inferiority complex. In order to recognize these complexes, therapist had 30 interview section with him. The major goal of therapy was the maturation by which the ability of recognition of complex was obtained. The measurement of effect as to whether the client was matured or not was the advancement of schoolwork result and the progress of sociometric rating. Besides, the therapist exerted all the possible effort in interpreting psycological problems was found in every section of interview. The result of this therapy was known as a full progress in academic credits and in the development of human relationship as same as therapist's expectation. In this study, the therapist used the psychoanalytic insight therapy and the client-centered therapy as the therapeutic method for the client.

  • PDF

A Contingency Fit Between Client IT Capability and Vendor Competence in IS Outsourcing Relationship

  • Seo, Yun-Weon;Han, Hyun-Soo;Lee, Jae-Nam
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2005.05a
    • /
    • pp.1072-1082
    • /
    • 2005
  • This study develops a contingency fit between client IT capability and vendor competence in IS outsourcing relationship by integrating both the contingency theory in organization and the relationship theory in IS outsourcing. By adopting a fit as a moderation, the relationship intensity of IS outsourcing is hypothesized to be influenced by the fit between client IT capability and vendor competence, thereby leading to the success of outsourcing. The testing data was obtained from 20 IS outsourcing projects from both clients and vendors in Korea. The research model proposed in this study was then tested using the structural equation model (SEM). As expected, the result shows that when there is a fit between client IT capability and vendor competence, higher level of relationship intensity and outsourcing success exhibits. The findings have significant impactions for further research and practice.

  • PDF

A study of Client Response Time Collection Method by changing the Dynamic HTML in the Web Application Server System (Dynamic HTML 변경을 통한 Web Application Server 시스템에서의 Client Response Time 수집 방식에 관한 연구)

  • Jung, Dong-Ki;Min, Sung-Gi
    • Proceedings of the Korean Information Science Society Conference
    • /
    • 2012.06a
    • /
    • pp.305-307
    • /
    • 2012
  • World Wide Web (WWW)의 지속적인 성장으로 인해 Web Service의 Response Time을 수집하는 방식에 관한 연구가 진행되고 있다. 현재 Client Response Time을 수집하는 방식은 sniffer[1] 를 이용한 Agent 방식을 사용하고 있다. 하지만, 기존의 방식은 클라이언트 PC에 설치되어 수집하게 되므로 Agent의 설치가 쉽지 않고, 관리 또한 어려운 문제점을 갖고 있다. 이러한 문제점을 개선하기 위하여, 본 논문에서는 Web Application Server (WAS)[2] 에서의 Dynamic HTML 변경을 통해 Client에 추가적인 Application을 설치하지 않고도 Client의 Response Time을 Collection하는 방식에 대하여 제안하였다. 이를 통해, 사용자 (End-User)에게 추가적인 응용 프로그램을 설치하지 않고도 Dynamic HTML 을 이용하여 Client Response Time을 수집함과 동시에 Server에 Feedback할 수 있다.