• MALSORI
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• no.43
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• pp.113-125
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• 2002

As there are needs to search the Web information via wire or wireless telephones, VoiceXML forum was established to develop and promote the Voice eXtensible Markup Language (VoiceXML). VoiceXML simplifies the creation of personalized interactive voice response services on the Web, and allows voice and phone access to information on Web sites, call center databases. Also, it can utilize the Web-based technologies, such as CGI(Common Gateway Interface) scripts. In this paper, we have developed the voice portal service platform based on VoiceXML called TeleGateway. It enables integration of voice services with data services using the Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) engines. Also, we have showed the various services on voice portal services.

• Journal of Information Technology Services
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• v.20 no.5
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• pp.189-207
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• 2021

Voice interaction combined with artificial intelligence is poised to revolutionize human-computer interactions with the advent of virtual assistants. This paper is analyzing interactive elements of AI-based voice recognition services such as sympathy, assurance, intimacy, and trust on intention to use. The questionnaire was carried out for 284 smartphone/smart TV users in Korea. The collected data was analyzed by structural equation model analysis and bootstrapping. The key results are as follows. First, AI-based voice recognition service characteristics such as sympathy, assurance, intimacy, and trust have positive effects on interactivity with the AI-based voice recognition service. Second, the interactivity with the AI-based voice recognition service has positive effects on intention to use. Third, AI-based voice recognition service characteristics such as interactional enjoyment and intimacy have directly positive effects on intention to use. Fourth, AI-based voice recognition service characteristics such as sympathy, assurance, intimacy and trust have indirectly positive effects on intention to use the AI-based voice recognition service by mediating the effect of the interactivity with the AI-based voice recognition service. It is meaningful to investigate factors affecting the interactivity and intention to use voice recognition assistants. It has practical and academic implications.

• 한국정보통신설비학회:학술대회논문집
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• 2009.08a
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• pp.99-103
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• 2009

Recently, as wired and wireless communication services have rapidly developed and multimodal mobile devices which have various characteristics have widely spread, the need for new convergence services increases. The growing population of VoIP technologies and the high communication expense yield that the market of IP based telephony such as WiFi phone and IP phone is substituted for one of the conventional PSTN telephony. With the help of this trend, the wireline network operators desire to find a market in mobile networks. Therefore, they focus on Fixed Mobile Convergence (FMC) service as one of the key factors to accomplish this goal. FMC services are able to provide the mobility of voice services between circuit switched and packet switched networks. IP Multimedia Subsystem (IMS) based Voice Call Continuity (VCC) is one of the schemes to embody FMC services. As Application Server (AS) which has this VCC function provides seamless handover of services between heterogeneous networks, FMC subscribers can communicate seamlessly with others m WiFi domain and COMA domain using WiFi-COMA dual phone. Most of enterprises have already introduced IP network infrastructure and IP-PBX (Private Branch eXchange) for telephony. However, the problems of high communication cost and work inefficiency due to frequent outside jobs or business trips have remained. In order to solve these problems, demands for enterprise FMC services increase. In this paper, we introduce a new IP-PBX based VCC model that can provide seamless handover of voice services between WiFi and COMA networks for enterprise users and we investigate some interworking and security issues between Soft Switch (SSW) and IMS, or between IMSs. In addition, we introduce a new service that can provide the continuity of voice sessions as well as video sessions using Multimedia Session Continuity (MMSC) technology which has evolved from VCC. This service is expected to be one of the next-generation personalized services based on user's context.

• Proceedings of the IEEK Conference
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• summer
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• pp.387-390
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• 2004

In this paper, we design and implement practical application service using VoiceXML. And we suggest new solutions of problems can be occurred when implementing a new systems using VoiceXML, based on the fact. Up to now, speech related services were developed using API (Application Program Interface) and programming languages, which methods depend on system architectures. It thus appears that reuse of contents and resource was very difficult. To solve these problems, nowadays, companies develop their applications using VoiceXML. Advantages of using VoiceXML when developing services are as follows. First, we can use web developing technologies and technologies for transmitting web contents. And, we can save labors for low level programming like C language or Assembler language. And we can save labors for managing resources, too. As the result of these advantages, we can reduce developing hours of applications services and we can solve problem of compatibility between systems. But, there's poor grip of actual problems can be occurred when implementing their own services using VoiceXML. To overcome these problems, we implemented interactive stock trading system using VoiceXML and concentrated our effort to find out problems when using VoiceXML. And then, we proposed solutions to these problems and analyzed strong points and weak points of suggested system.

• Proceedings of the KSPS conference
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• 2004.05a
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• pp.125-130
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• 2004

In this paper, we explain telecommunication services based on spoken language information technology. There are three different kinds of services. The first is based on Advanced Intelligent services(AIN). We built a Intelligent Peripheral(IP)with speech recognition, speech synthesis and VoiceXML interpreter. The second is based on KT-HUVOIS, a proprietary speech platform based on VoiceXML. The third is based on VoiceXML interpreter. We explain various services depending on these platforms in detail.

• Journal of Digital Convergence
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• v.9 no.5
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• pp.225-233
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• 2011

Internet telephony is an Internet service which supports voice telephone using VoIP technology on the IP-based Internet. It has some advantages in that voice telephone services can be accompanied with multimedia services such as video communication and messaging services. Recently, the introduction of smart phones has led to a growth in social networking services and thus, the research and development of Internet telephony has been actively progressed and has the potential to become a replacement for the telephone service that is currently being used. In this paper we designed and implemented a recording system which records voice data of SIP-based Internet telephone's voice calls. It is developed on the linux system and has some features such as audio mixing of two in/out voice channels, live packet sniffing, and the ability to transfer mixed audio files to the log file server. These functions are implemented using various open source softwares. Afterwards, this VoIP recording system will be applied as a base technology to advanced services like a VoIP-based call center system.

• The Journal of the Acoustical Society of Korea
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• v.21 no.1
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• pp.27-36
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• 2002

VoiceXML is a standard dialog mark-up language for the neat generation voice applications. The current VoiceXML 1.0 specification is silent on who place outbound calls for push-based voice applications. The push-barred voice applications become very important in modern information systems such as CRM. In this paper, we design and implement an extended VoiceXML platform that supports both inbound and outbound voice information services. We also extend the VoiceXML DTD so as to be able to inbound/outbound fax based on Call Control Requirements of W3C.

• Journal of Intelligence and Information Systems
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• v.28 no.2
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• pp.279-306
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• 2022

Public institutions and governments develop discussions on the premise that they can facilitate smooth public communication with the socially vulnerable by promoting citizens' welfare by providing voice-based service chatbots to citizens. The purpose of the study is to propose a plan for intelligent governments to provide quick and efficient administrative services by efficiently managing knowledge and information within and outside government organizations based on ICT and facilitating access and use of information for citizens, especially vulnerable groups. This paper confirms that citizens' attitudes, perceptions, and expectations for public institutions ahead of voice-based service provision are positive through small surveys and interviews with experts with knowledge of artificial intelligence, discuss the technical aspects of voice-based services, the significance and necessity of public institutions. In addition, the government and public institutions are considering the implications of using and providing voice-based services. As a result, chatbot's voice-based service is of great significance in providing an opportunity and platform for wider citizens to participate in intelligent government, to strengthen information accessibility, guarantee and strengthen human rights and basic rights of the socially vulnerable.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.5 no.5
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• pp.916-922
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• 2001

A medium access control protocol is proposed for integrated voice and data services in the packet CDMA network with a small coverage. Uplink channels are composed of time slots and multiple spreading codes for each slot. This protocol gives higher access priority to the delay-sensitive voice traffic than to the data traffic. During a talkspurt, voice terminals reserve a spreading code to transmit multiple voice packets. On the other hand, whenever generating a data packet, data terminals transmit a packet based on the status Information of spreading codes in the current slot, which is received from base station. In this protocol, voice packet does not come into collision with data packet. Therefore, this protocol can increase the maximum number of voice terminals.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.25 no.12B
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• pp.2109-2119
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• 2000

In this paper, the Packet CDMA Reservation ALOHA protocol is proposed to support the multi-traffic services such as voice and videophone services with handoff calls, high-rate data and low-rate data services efficiently on the multi-rate transmission in uplink cellular systems. The frame structure, composed of the access slot and the transmission slot, and the proposed access permission probability based on the estimated number of contending users for each service are presented to reduce MAI. The assured priority to the voice and the videophone handoff calls is given through higher access permission probability. And through the proposed code assignment scheme, the voice service can be provided without the voice packet dropping probability in the CDMA/PRMA protocols. The code reservation is allowed to the voice and the videophone services. The low-rate data service uses the available codes during the silent periods of voice calls and the remaining codes in the codes assigned to the voice service to utilize codes efficiently. The high-rate data service uses the assigned codes to the high-rate data service and the remaining codes in the codes assigned to the videophone service. Using the Markov-chain subsystem model for each service including the handoff calls in uplink cellular systems, the steady-state performances are simulated and analyzed. After a round of tests for the examples, through the proposed code assignment scheme and the access permission probability, the Packet CDMA Reservation ALOHA protocol can guarantee the priority and the constant QoS for the handoff calls even at large number of contending users. Also, the data services are integrated efficiently on the multi-rate transmission.