• 한국간호교육학회지
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• 제27권2호
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• pp.186-196
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• 2021

Purpose: The purpose of this study was to investigate interpersonal competence and social support and their mediating effects on the relationship between caring efficacy and empathy in nursing students. Methods: This study used a cross-sectional design. Data collection was conducted from February 5 to February 12, 2019, from 254 students enrolled in the Department of Nursing in Jeollabuk-do and Chungcheongbuk-do. Data analysis was conducted using the SPSS/WIN 21.0 program. Results: As a result of verifying the mediating effects of social support and interpersonal competence on the relationship between the empathy ability and caring efficacy of nursing college students, it was found that social support and interpersonal competence partially mediated the relationship between the two variables (Z=1.68, p=.046). Conclusion: Through this study, a theoretical basis was provided that when applied to an educational program could improve nursing students' caring efficacy. Content that can improve not only empathy but also social support and interpersonal competence should be included.

• 아동학회지
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• 제37권4호
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• pp.169-179
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• 2016

Objective: This study investigated the moderating and mediating effects of flourishing among child-care teacher's emotional labor and burnout. Methods: The participants included 243 child-care teachers in daycare centers in Jeju. To verify moderating effect of flourishing in relation between surface acting and burnout, 2-way ANOVA was used. To verify mediating effect of flourishing in relation between deep acting and burnout, the hierarchical regression and bootstrapping analyses were used. Results: First, the surface acting of emotional labors showed significantly positive effect with burnout and the deep acting of emotional labors shows significantly negative effect with burnout. And the surface acting of emotional labors shows significantly negative effect with flourishing and the deep acting of emotional labors shows significantly positive effect with flourishing. Also the flourishing shows significantly negative effect with burnout. Second, it was revealed that the flourishing plays a role as moderator in relation between surface acting and burnout. Finally, it was revealed that the flourishing plays a role as mediator in relation between deeping acting and burnout. Conclusion: This study illustrates that flourishing acts as differently in relation to emotional labor (surface acting/deep acting) and burnout.

• 대한정형도수물리치료학회지
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• 제28권1호
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• pp.53-60
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• 2022

Background: The aim of the study is to examine whether mediating or moderating effects of stress between teachers' work environment and work-related musculoskeletal disorders. Methods: Two hundred nine participants took part in the study and completed the surveys including work environment, stress and work-related musculoskeletal disorders questionnaires. Hayes's PROCESS macro was used to test the research models for mediating and moderating effects of stress between work environment with teachers and work-related musculoskeletal disorders. Indirect effect was tested using bootstrapped confidence intervals. Results: The result confirmed that Stress served as a indirect mediator between work environment and work-related musculoskeletal disorders, whereas there was no significant the moderating effect. Conclusion: Stress mediates the relationship between work environment and work-related musculoskeletal disorders. Therefore, it is crucial that teachers' work environment that increases stress should be enhanced to reduce work-related musculoskeletal disorders.

• 한국콘텐츠학회논문지
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• 제9권12호
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• pp.235-244
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• 2009

본 연구에서 온라인 게임 사용자를 대상으로 온라인 게임 중요속성의 4가지 하위 차원인 오락성, 도전성, 상호작용성, 그리고 현실성이 고객만족에 미치는 영향과 만족도가 충성도에 미치는 영향을 분석하였다. 또한 충성도에 영향을 주는 변수로 주목받고 있는 전환장벽이 고객만족과 고객충성도의 관계에 있어서 매개효과가 있는지 분석하였다. 분석결과 온라인 게임 중요속성을 구성하는 차원 중 오락성, 도전성, 상호작용성이 고객만족에 영향을 미치고, 고객만족이 고객충성도에 유의한 영향을 미치는 것으로 나타났다. 또한 온라인 게임 전환에 따른 비용은 고객충성도에 정(正)의 영향을 미치고, 다른 경쟁게임의 대안의 매력도는 고객충성도에 부(負)의 영향을 미치는 것을 확인하였다.

• 유통과학연구
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• 제15권1호
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• pp.57-70
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• 2017

Purpose - This study examined the effects of CRM success factors on business performance and customer performance, and the effects on job performance and customer performance through internal member satisfaction by considering of technology, organizational environment and customer relationship factors in CRM success factors from banking sectors. Research design, data, and methodology - An online questionnaire was conducted to 251 employees in banking sectors. The data were analyzed by SPSS 22.0 and Amos 21.0. CRM success factors, internal member satisfaction, job performance, and customer performance were analyzed by descriptive statistics and Pearson's correlation analysis. The bootstrapping in structural equations was conducted to verify the mediating effect of internal member satisfaction. Results - Internal members' satisfaction had a positive effect on job and customer performance. It mediated the relationship between organizational environment, customer relationship factors and job performance. It also mediated the relationship between organizational environment and customer performance. Conclusions - If internal members' relationship with customers is improved by the members' satisfaction, customer retention, customer satisfaction, and work performance will be achieved. The stability and usability in CRM system support jobs effectively, but the internal members did not feel their job satisfaction. Thus, they did not show a positive effect on job and customer performance.

• 한국콘텐츠학회논문지
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• 제11권9호
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• pp.485-495
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• 2011

본 연구의 목적은 서울특별시에 소재한 특등급 호텔기업 종사원의 심리적자본이 심리적주인의식과 조직 몰입에 미치는 영향을 밝히고자 하였다. 또한 심리적주인의식이 심리적자본과 조직몰입에 미치는 매개효과를 밝히고자 하였다. 연구의 결과 심리적자본이 심리적주인의식과 조직몰입에 영향을 미치는 것으로 나타났다. 또한 심리적주인의식이 심리적자본과 조직몰입의 관계에 매개효과가 있는 것으로 나타났다. 본 연구의 결과는 치열한 경쟁환경 하에 경쟁우위를 위해서 호텔산업의 조직관리 측면에 심리적자본의 중요성, 심리적주인의식의 중요성을 강조하는 관리시스템 구축의 필요성을 강조하는 결과라고 할 수 있다.

• 한국직업건강간호학회지
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• 제27권3호
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• pp.160-170
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• 2018

Purpose: The purpose of this study is to provide preliminary data for alleviating nurses' job stress and support health promotion behaviors. Further, the study reviews the mediating effects of positive psychological capital and nursing work environment in relation to job stress and health promotion behaviors among nurses in a regional general hospital. Methods: A study survey was conducted from June 9 to 16, 2017. The subjects were current nurses working at a regional general hospital in D city. Analysis of a survey questionnaire from 147 participants was conducted. Results: Upon reviewing the mediating effects of positive psychological capital and nursing work environment in relation with health promotion behaviors and job stress, it was found that positive psychological capital (Z=-4.78, p<.001) and nursing work environment (Z=-4.17, p<.001) were significant mediators. Conclusion: As demonstrated through the results of this research, it is necessary to build programs to strengthen individual positive psychological capital and increase the practice of health promotion behaviors among nurses. It is also evident that a systematic approach is needed to improve the nursing work environment.

• 아동학회지
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• 제38권2호
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• pp.51-66
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• 2017

Objective: This study aimed to examine the dual mediating effects of preschoolers' emotional temperament and emotion regulation in the relationship between maternal emotional expression and preschoolers' behavior problems. Methods: The participants included 167 preschoolers and their mothers from Daegu city and Gyeonsang province. The mothers completed questionnaires regarding their own emotional expression, children's temperament, emotion regulation, and behavior problems. Results: The primary results of this study were as follows. First, there were significant correlations among maternal emotional expression, preschoolers' emotional temperament, emotion regulation, and problem behaviors. Second, maternal emotional expression had an indirect effect on preschoolers' behavior problems through preschoolers' emotional temperament and emotion regulation. Conclusion: This study revealed that maternal negative emotional expression and preschoolers' temperament and emotion regulation need to be considered simultaneously to explain the level of preschoolers' behavior problems. More specifically, the results highlight the dual mediating effects of preschoolers' temperament and emotion regulation in the relationship between maternal negative emotional expression and preschoolers' behavior problems.

• 아동학회지
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• 제38권2호
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• pp.67-79
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• 2017

Objective: The purpose of this study was to explore the mediating effects of executive function and emotion regulation of preschoolers on the relationships between mothers' affective parenting and preschoolers' peer competence. Methods: The participants were 3 to 5 year old preschoolers and their mothers (N = 241) living in Busan and Kyungnam province. Data analysis methods included descriptive statistics, Cronbach ${\alpha}$, Pearson's correlation analysis, and SEM. Data were analyzed using the SPSS Statistics 23.0 program and Amos 23.0 program. Results: The major findings of this study are as follows. First, mothers' affective parenting, preschoolers' executive function, emotion regulation, and peer competence correlated positively. Second, the relationship between mothers' affective parenting and preschoolers' peer competence was mediated by preschoolers' executive function and emotion regulation. Conclusion: These findings suggest the importance of mediating effects of preschoolers' executive function and emotion regulation on the relationship between mothers' affective parenting and preschoolers' peer competence.

• 한국직업건강간호학회지
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• 제30권2호
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• pp.68-77
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• 2021

Purpose: This study was conducted to investigate the mediating effects of mindfulness and growth mindset on the relationship between occupational stress and happiness among clinical nurses. Methods: The participants were 220 clinical nurses working in two hospitals in D city. Self-report questionnaires were used to collect the data, which were analyzed using t-test, one-way ANOVA, Pearson's correlation coefficients, hierarchical multiple regression, and Sobel test. Results: Occupational stress had significant negative correlations with happiness, mindfulness, and growth mindset. On the other hand, mindfulness and growth mindset had significant positive correlations with happiness. Meanwhile, partial mediating effects of mindfulness and growth mindset were found on the relationship between occupational stress and happiness. Conclusion: Mindfulness and growth mindset can play an important role in buffering the negative influence of occupational stress on the happiness of clinical nurses. Therefore, interventions that ease occupational stress and encourage mindfulness and growth mindset are recommended to increase happiness among clinical nurses.