• 산업경영시스템학회지
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• 제39권2호
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• pp.150-160
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• 2016

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

• 한국응급구조학회지
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• 제12권1호
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• pp.5-15
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• 2008

Purpose : Centering on users(patients) who are offered the patient transport service by the emergency medical service system in our country, the use and satisfaction are analyzed with the transport service in 119 Emergency Medical Service System and Private transport agent. Results : 1. As for personnel in ambulance cars, 119 emergency staff showed a higher boarding rate of the first-class emergency medical technicians than private transportation centers : 48.4% and 17.7%, respectively. 2. Private transportation centers showed higher user satisfaction with transportation service than 119 emergency staff, which was not statistically significant. 3. As for the case that needs to receive the transport service in the future, the ratio with the will to use 119 Emergency Medical Service System(70.9%) was indicated to be much higher than the ratio of the private transport agent(29.1%). Suggestions : First, Centers transporting first-aid patients should essentially secure a sufficient number of first-class emergency medical technicians as professional emergency medical staff to reinforce qualitative improvement in emergency medical service. Second, It is necessary to establish a systematic monitoring system and develop educational programs in order to enhance satisfaction with the use of 119 emergency staff. Third, the government or the local government needs to positively support and guide the private transport agent, which is in charge of the public medical service.

• 서비스연구
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• 제11권3호
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• pp.55-74
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• 2021

글로벌시대에 있어 관광산업은 주요 수익사업으로서 국가 및 지자체에서 양질의 관광 경험을 제공하기 위하여 다양한 노력을 하는 실정이다. 다양한 관광 콘텐츠에 있어 본 연구의 목적은 글로벌 시대에 부합하는 무장애 지하철 서비스에 관한 연구로서 기존의 신속, 안전, 질서화된 수송으로부터 양질의 쾌적함과 전방위적인 서비스 체험의 제공으로 확대하기 위함이다. 사례연구로서 서비스디자인 방법을 통해 한 중 양국의 지하철 서비스시스템을 비교 분석하고, 이용자의 서비스 체험을 개선하여 지하철 서비스시스템의 이용자 만족도를 높일 수 있도록 무장애 지하철 서비스시스템을 제시하였다. 그 결과 편의 시설, 언어 문제, 보안 장비, 승차 환경 등 17개 분야의 20개 매력적 품질 요소(Attractive Quality Attribute)가 지하철 서비스의 질적 향상과 체험을 획기적으로 향상하는 데 중요한 역할을 한다는 연구 결과가 나왔다. 또한, 서비스 공간 시나리오(Service Spatial Scenario)의 구축을 통해 최적화된 지하철 서비스시스템을 가시화하여 이에 대한 이해를 도움으로써 전략적인 애플리케이션을 만드는 데 참고할 수 있도록 한다.

• 반도체디스플레이기술학회지
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• 제17권1호
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• pp.12-20
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• 2018

Recently, web-based service software has been used as to combine various information or to share information according to the needs of users and the convergence of specialized fields and individual dependent systems. According to the necessity of the user, the proper service environment and the selective service environment according to the purpose and the needs of the user have been studied in a variety of specialized and combined professional research fields and industries. Software based on cloud systems and web services is being used as a tool for appropriate group and user groups and roles. A service system combined dynamically needs a module to manage a user through internal logic and grant a service access authentication. Therefore, it has been considered various approaches that a user who accesses the system is given a service access authority for a certain period of time. Also, when the deadline is over, the authority that you are given to access system will go through the process of expire the right. In this paper, we define the roles of users who access web services, manage user rights according to each role, and provide appropriate service resources to users according to their rights and session information. We analyzed the procedure of constructing the algorithm for the service according to the procedure of each user accessing the web service, granting the service resource and constructing a new role.

• 한국융합학회논문지
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• 제9권10호
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• pp.441-448
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• 2018

본 연구의 목적은 종합병원에서 병원정보시스템 품질요인이 사용자의 만족과 서비스혁신 성과에 미치는 영향을 분석하고자 하였다. 간호사 250명을 대상으로 설문조사 하였으며, 5점 Likert 척도를 사용하여 병원정보시스템 품질, 사용자 만족, 서비스혁신 성과를 측정하였다. 자료 분석은 SPSS WIN 24.0 프로그램을 이용하여 t-test, ANOVA, correlation Regression 분석을 실시하였다. 연구결과는 서비스혁신 성과와 독립변수 간 상관계수는 시스템 품질(r=.644, p<.001), 정보품질(r=.650, p<.001), 서비스품질(r=.629), 사용자 만족(r=.831, p<.001) 으로 유의하였다. 병원정보시스템 품질과 서비스혁신성과에서 사용자 만족이 조절변수로 설명력은 78.4%로, 사용자 만족이 높을수록(B=.557, p<.001) 서비스혁신 성과가 높아지는 것으로 나타났다. 병원정보시스템의 구축에 있어 시스템 품질과 사용자 위주의 지원 및 서비스의 중요성을 바탕으로 실무적인 함의를 제시하였다.

• 로봇학회논문지
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• 제6권1호
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• pp.69-77
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• 2011

In a large scale robot system, one of important problems is software integration, which involves three elements: modularity, reusability and stability. By these issues, the degree of convenience of system integration, its required time and the performance of the system stability can be determined. In addition, the convenience of system management can be determined by the degree of completion of service components. This paper explains the template based service component (TBSC) for the integration of service components in networked robot. The important characteristics of TBSC are automatical execution and recovery process by a PnP supporting robot framework, which helps a system operator to manage a robot system comfortably. For easy implementation and system stability, we provide a service component creator and a verification tool to developers.

• 한국정보통신설비학회:학술대회논문집
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• 한국정보통신설비학회 2008년도 정보통신설비 학술대회
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• pp.121-124
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• 2008

KT starts MMS(Multimedia Messaging System) service based on wired BcN(Broadband Convergence Network) telephone on August, 2008. BcN telephones have various service functions, and MMS service has been serviced for years. However, we should check KT MMS service system. KT MMS service is based on a PS(presence server), so KT MMS system sends a MMS message to the most convenience terminal for each receiver. Most other current MMS system send MMS message to a terminal which the sender set directly. However KT MMS system decides called party terminal based on the receiver's situation.

• 한국멀티미디어학회논문지
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• 제4권3호
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• pp.205-214
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• 2001

As the real time multimedia data service has become available due to the rapid progress of computer and Internet technology, the users can enjoy the newly developed service, which is called Video On-Dem-and(VOD). However, most of service providers have not paid their attention much on the software for various service modes on VOD, but they are only concentrating un the hardware to provide with the high resolution video display. Therefore, the service providers are recently to pay more attention on the software to cope with the various demands of users than hardware. So this paper has designed and implemented the VOD service system for those demands. Since the VOD service system suggested by this paper enable off-line search functions through E-mail, the users can possibly get the necessary information from off-line Search without connecting to the server while the current VOD service can prominently help users to save the time and effort to sea고 and select the Video contents by using periodical current awareness service supported by PUSH technology and user oriented information booking and feedback service supported by SDI service.

• 한국측량학회지
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• 제36권3호
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• pp.185-196
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• 2018

In order to overcome the problem that outdoor and indoor spatial information service are separately utilized, an integration service system of spatial information that is linked from outdoor to indoor has been implemented. As a result of the study, "0001.xml" corresponding to the file index key value, which is the service connection information in the building information of the destination, was extracted from the prototype verification of the system, the search word of 'Kim AB' was transmitted to the indoor map server and converted from the outdoor map service to the indoor map service through confirmation of the navigation service connected information, using service linkage information and search words of the indoor map service was confirmed that the route was displayed from the entrance of the building to the destination in the building through the linkage search DB (Database) table and the search query. Therefore, through this study was examined the possibility of linking indoor and outdoor DB through vector spatial information integration service system. The indoor map and the map engine were implemented based on the same vector map format as the outdoor map engine, it was confirmed that the connectivity of the map engine can be applied.

• 정보과학회 논문지
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• 제42권11호
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• pp.1339-1348
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• 2015

서비스 지향 시스템 환경에서는 하나의 독립된 시스템이 다른 시스템에서 제공하는 서비스를 사용함으로써 시스템의 목표를 달성한다. 이러한 시스템 환경에서는 사용중인 서비스의 품질 저하가 실시간으로 시스템 장애를 유발할 수 있다. 기존 자가 적응 방법들은 서비스의 품질 저하 발생 후 대처하는 fault tolerance 방식을 따르고 있기 때문에 서비스 품질 저하로 인한 피해 발생을 예방하지 못한다. 따라서, 자가 적응 시스템의 신뢰도를 보존하기 위해서는 사용 중인 서비스를 fault tolerance 방식의 품질 기반 적응이 아닌 서비스 안정성 케이스를 기반으로 자가 적응해야 한다. 본 논문에서는 기존의 보증 속성 표현 방법인 Goal Structuring Notation 모델링을 활용하여 서비스 안정성 케이스를 표현 및 분석하기 위한 방법과, 서비스 안정성 케이스 분석 결과에 따른 적응 조치 방법, 서비스 생명주기에 따른 서비스 안정성 케이스 기반 자가 적응 메커니즘 적용 방법, 서비스 안정성 케이스 기반 자가 적응을 위한 프레임워크 아키텍처를 제안한다.