• 유통과학연구
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• 제16권12호
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• pp.81-93
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• 2018

Purpose - The purpose of this study was to propose a specific and empirical continuous transaction strategy through service quality of improvement to small and medium Korean companies whose main business is B2B distribution and sale of general-purpose SW. Research design, data, and methodology - The research procedure is largely divided into two phases. In the first phase, the service quality, the customer satisfaction, and the continuous transaction research hypothesis and the verification are carried out. Experimental data were collected from 450 companies, CEO companies of SMEs innovation institutes, and 510 companies from medium and large enterprises. From September 15 to October 5, 2015, 215 questionnaires were used. And research hypothesis and test were conducted by SPSS SW Ver. 20. Results - The results of the study confirm that service quality has a positive effect on customer satisfaction and continuous transaction: as the detailed items for improving the service quality, 'responsiveness', 'assurance' and 'empathy' have been adopted. Therefore, there are critical factors of a company's survival through continuous transaction. Conclusions - Through this study, we confirmed that the survival of small businesses require continuous improvement in service quality. Among the factors improving service quality, empathy means service satisfaction of customers; so, it is necessary to continuously improve it by evaluating customer satisfaction. Responsiveness means rapid response to customer needs and reliability; it is necessary to enhance customer responsiveness by continuous job training and service training. Finally, assurance is the same as sales product or after service. This means that it is necessary to not only issue the "supply contract," but also improve the reliability of the sales product by securing the competence of the consulting professional. However, because the service quality measurement factors selected in this study are the measurement factors that are mainly applied to large companies or those in the service industries, it is important to consider the type of sales of software distribution companies.

• 4차산업연구
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• 제1권1호
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• pp.1-10
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• 2021

Purpose - This case study analyzes the internationalization strategy and innovation strategy as key factors contributing to the business success of CAP, a small and medium-sized manufacturing company in Korea producing auto parts such as wipers. This study describes the diversification strategies conducted by CAP Corporation and highlights the company's core competencies that have largely contributed to their global competitive success. Research design, data, and methodology - This paper provides in-depth case study on how CAP was able to grow into a hidden champion company, focusing on their strategies since its establishment. In particular, by analyzing the success factors centering on CAP's aggressive innovation strategy and internationalization strategy, it presents guidelines for small and medium-sized enterprises in Asian countries to become a Hidden Champion company. Result - CAP's product technology has successfully established innovative system on their product called 'vertebra spring' to distribute uniform pressure to the rubber to ensure performance as well as durability of their products. In order to continue benefiting from utilizing core competence and to continue pursuing technological advancement in the wiper industry, CAP has launched a wide range of products (flat blade, conventional blade, hybrid blade) applicable to 95% of the vehicle in the market. Conclusion - Taken together, CAP has many aspects of a hidden champion company by investing in R&D up to 8% of its annual sales to R&D investment even during the crises situation. This number is about 3.36 times higher than the average ratio of listed companies in Korea. Furthermore, the leadership of the management team as well as their vision toward the global market and strong commitment to innovation enabled CAP to become the world's fifth-largest wiper and Asia's No. 1 wiper manufacturer.

• 한국산학기술학회논문지
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• 제19권8호
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• pp.246-253
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• 2018

본 2018년 충청북도의 주력산업은 스마트 IT 부품, 바이오 헬스, 수송기계 소재부품 산업이다. 수송기계 소재부품 산업은 기계 분야에서 미래형 수송 수단 관련 친환경 및 지능형 핵심 원천기술에 해당한다. 이 산업을 육성하기 위하여 기업지원 사업이 진행되고 있다. 본 연구에서는 기업지원 중 기술지원 사업의 대상과 방향을 설정하기 위하여 충북지역의 해당 기업의 업체 수, 종업원 수, 출하액, 부가가치 액을 수송기계 소재부품 산업의 전방 산업과 후방 산업으로 구분하여 분석하였다. 특히 50인 미만의 중소기업체에 대하여 기업의 창설이후 업력에 따른 업체 당 부가가치 변화를 분석하여 지원 대상 기업군을 설정하였다. 후방 산업의 경우, 창업 3년 이내의 업체의 부가가치 액은 연도 별로 점점 낮아지고 있어 창업 초기에 기술지원이 필요하다. 5~9년 사이의 업체는 연도 별로 극심한 변화 추세를 보이고 있어 사업 다각화 또는 신규 아이템 발굴을 위한 지원이 필요한 것으로 판단된다.

• 디지털융복합연구
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• 제18권12호
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• pp.105-115
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• 2020

본 연구는 클라우드 컴퓨팅 서비스의 혁신저항에 영향을 주는 요인을 알아보고, 국내 클라우드 컴퓨팅 서비스 사용을 높이기 위한 정책적 대안을 제시하는데 목적이 있다. 이를 위해 정부지원을 받아 클라우드 컴퓨팅 서비스를 도입한 중소기업 178개사를 설문조사하였다. 그 결과, 테크노스트레스, CEO 정보화 리더십과 조직구조 집권성은 혁신저항에 유의미한 영향을 미쳤다. 따라서 향후에는 첫째, 테크노스트레스를 줄일 수 있는 방향으로 이용자 중심의 클라우드 컴퓨팅 서비스 제공이 필요하다. 둘째, 중소기업별 조직특성에 대한 보다 심도 있는 이해를 통한 클라우드 컴퓨팅 서비스의 적용이 필요하다. 셋째, 보안인증 고도화 및 보상제도가 필요하다. 클라우드 컴퓨팅 서비스 이용을 촉진하기 위해서는 이용자가 안전하게 이용할 수 있는 환경이 우선적으로 마련되어야 할 것이다.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2011년도 춘계학술대회
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• pp.731-746
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• 2011

The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. Because quality strongly influence cost and service performance on this manufacturing business field. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. The major purpose of this study is to diagnose the categorized current level of actual quality cost of local SMEs to maximize their quality management effectiveness through comparing their level with others what's expressed in early studies. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - Total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Preventive costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -. It reveals not only the lack of effectiveness on their preventive or appraisal activities but also it can reveal there were so many effective ways to prevent the failure costs properly such as some innovative investment on Factory automation includes Error Proofing and more preventive actions to improve the effectiveness of the typical management methods likes CE (Concurrent Engineering), APQP (Advanced Product Quality Planning), FMEA (Failure Mode & Effect Analysis) etc.

• 산업융합연구
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• 제20권11호
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• pp.113-126
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• 2022

경영환경이 급변함에 따라 기업 운영에 어려움을 겪으며 특히 대기업에 비해 중소기업의 경영에 최고경영자의 역할이 막중함에 따라 상대적으로 최고경영자의 역량이 경영성과에 많은 영향을 주고 있다. 이로 인해 중소기업의 경쟁력 제고를 위해서는 최고경영자의 역량이 중요하다. 한편 컨설턴트란 기업과 조직이 당면한 다양한 이슈에 대하여 객관적이고 합리적 의사 결정을 유도하여 경영활동에 직간접적으로 참여하는 주체로 정의된다. 컨설턴트가 필수적으로 갖추어야 하는 경영적 전문 지식, 문제해결 능력, 의사소통 능력, 통찰력, 리더십 등은 컨설턴트의 역량이라고 할 수 있으며, 이는 특정 기간 동안의 계약 유무를 제외하면 최고경영자가 기업의 경영과 경쟁력 제고를 위해 갖추어야 하는 역량과 동일하다. 따라서 본 연구는 선행 연구를 통하여 최고경영자의 컨설턴트 역량으로서 4가지 변수인 직무역량, 커뮤니케이션 역량, 학습역량, 혁신역량으로 구분, 해당 변수가 각각 기업의 혁신성과에 미치는 영향과 혁신성과가 기업의 경영성과에 미치는 영향을 파악하고자 하였다. 조사는 제조 및 서비스업의 중소기업을 대상으로 진행하였으며 분석기법은 신뢰성 및 타당성 분석, 확인적 요인분석과 구조방정식 분석을 실시하였다. 연구결과 첫째, 최고경영자의 직무역량, 커뮤니케이션 역량, 학습역량, 혁신역량은 각각 기업의 혁신성과에 유의한 영향을 미치는 것으로 나타났다, 둘째, 기업의 혁신성과는 경영성과에 유의한 영향을 미치는 것으로 나타났다. 이를 통해 본 연구는 중소기업 최고경영자의 역량을 컨설턴트 역량과의 공통적 요소를 도출하였으며 중소기업의 성과를 향상할 때 필요한 최고경영자의 역량 특성의 시사점을 도출하였다.

• 유통과학연구
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• 제20권7호
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• pp.97-105
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• 2022

Purpose: This study aims to analyze and prove the effect of logistic capability and Total Quality Management practices on Micro, Small and Medium Enterprises (SME) performance directly or mediated by non-financial performance. Research design, data and methodology: This study tested the hypothesis using Hierarchical multiple regression analysis, the method of data collection in this study was using questionnaire, the sampling technique was purposive sampling technique, with SME that has been established for more than 5 years and manufacturing. The data analyzed were 180 respondents using SPSS 25. Results: The findings showed that logistic capability has direct and indirect effects on SME financial performance and has a positive effect on SME financial performance mediated by non-financial performance. While the total quality management practices have a positive effect on SME financial performance mediated by non-financial performance. Thus, companies can achieve maximum financial performance if they invest in developing employee knowledge and concerning on non-financial actions, such as employee satisfaction, innovation and proactively seeking market opportunities. Conclusions: In conclusion, one of the main factors that companies need to consider to improve financial performance is non-financial performance in mediating the effect of logistic capability and TQM practices on the financial performance of SMEs.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.1041-1050
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• 2021

Employee engagement plays an important role in the development as well as the success of a company. The manner in which employees are committed to their work and be more innovative seems to drive people's curiosity. This study aims to analyze the impacts of job demands-resources, personal resources, and coworker support on work engagement. Also, whether there is a relationship between work engagement and creativity of employees is tested through this research. The data served for the research was collected in the context of Vietnamese small- and medium-sized enterprises (SMEs). The authors used structural equation modeling (SEM) (software Smart PLS), to test the proposed hypotheses by using the data of 602 employees. Results of the study point out that proposed antecedents influence work engagement and creativity. Such findings have shed light on both theory and practice implications. In theory, it supports the social exchange theory and the job demands and resources model. In practice, leaders should assist subordinates in various aspects and build and promote a corporate culture where employees help others with great enthusiasm to increase the level of work engagement and spirit of innovation of employees.

• 무역상무연구
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• 제75권
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• pp.117-136
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• 2017

Trade finance services have been played an important role in the Korea trade development history since 1960's. These days the trade environment is confronted by the 4th Industrial revolution and new trade protectionism. So we need to improve the Korea Trade Finance Services in order to improve Korea trade volume. Bank of Korea(BOK) also revised the Rule of Korea Trade Finance in 2014 and enlarged the trade fund for commercial banks where they handle the trade finance to small and medium enterprises(SME) in 2016. This article handle the current state and problems of Korea trade finance services and suggest the improvement measures as follows; First, the commercial banks, which handle trade finance fund, should improve the customs and practice of judge loan for SMEs. Second, the export volume counting rule for trade loan should harmonize between BOK's Rule and Foreign Trade Management Regulation under the Foreign Trade Act. Third, the processing trade and intermediate trade also can use the trade finance like other trade. Fourth, Trade finance should be in balance between export and import finance to defend the new protectionism. It means that the trade finance should expand to import in the certain conditions. Lastly, the related trade promotion agencies and their employees should improve their skills and abilities for handling trade finance.

• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.769-781
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• 2020

This study attempts to examine the relationships between transformational leadership, learning orientation, firm innovativeness, and financial performance. Specifically, the moderating effect of learning orientation and firm innovativeness. The data collected from 606 SMEs in Thailand were evaluated using the structural equation modeling, typifying that quantitative research. The results revealed that transformational leadership had a positive effect on learning orientation. Similarly, transformational leadership had a positive effect on firm innovativeness. Further, the study found that transformational leadership had a positive indirect effect on financial performance through the mediation of learning orientation. The results of the study found that transformational leadership had a positive indirect effect on financial performance through the mediation of firm innovativeness. Transformational leadership and learning orientation to improve innovation within the organization, including organizations and leaders among themselves. Especially, innovative firms inculcate ideals of promise to learning, open-mindedness, and shared vision. Furthermore, practitioners can use the findings of this study when they perform their role of leaders to challenge creativity and innovation among followers. Finally, those developments would influence a procedure of evidence procurement, evidence distribution and shared explanation that escalations equally individual and administrative effectiveness owing to its influence going on products.