• 경영과학
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• 제13권3호
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• pp.75-90
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• 1996

This paper presents an improved method of the Analytic Hierarchy Process (AHP) when customers are to select the best automobile purchase models. In order to support group decisions and as a different procedure of the conventional AHP, we combine the AHP model with a spreadsheet model that applies the Likert's rating scheme to each alternative. We only consider individual pairwise comparison matrices where the consistency ratio (C.R.) is less than or equal to 0.2. Finally, we regard the weight of each decision maker as a reciprocal number of C.R. As a case study we prioritize three passenger cars of medium size in the domestic market. The major evaluation criteria include:exterior or interior features, performance, safety, pricing, salesman, and after service.

• ETRI Journal
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• 제28권2호
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• pp.205-215
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• 2006

Wireless data communication (WDC) services are increasingly penetrating the market. The two main alternative WDC technologies are wireless LAN and mobile Internet. Services based on these technologies display differences in quality attributes such as terminal device, data transmission speed, pricing scheme and so on. How consumers choose between these two alternatives will be determined by their preferences regarding such quality attributes. In turn, their preferences will affect the evolution of WDC services and related technologies. This study employs a conjoint analysis of consumer valuations of quality attributes of wireless LAN and mobile Internet services. Respondents rate hypothetical service alternatives featuring various combinations of quality attributes. By estimating consumer willingness to pay for the attributes of WDC services, the authors predict the evolution of WDC services and related technologies along various quality dimensions, make a comparison with the results of a previous study, and draw policy implications for national-and company-level R&D strategies.

• ETRI Journal
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• 제32권1호
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• pp.169-171
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• 2010

Even though Internet phone service (IPS) continues to evolve in terms of quality and competitive pricing compared with the public switched telephone network (PSTN), the number of Internet phone subscribers is still low in South Korea. The Korean government decided to apply number portability to the IPS market in 2008. This study expresses its value in monetary terms with a contingent valuation approach. With this methodology, this study investigates the willingness of 316 current PSTN subscribers to pay for IPS, using a specific survey method called double-bounded dichotomous choices, to obtain more accurate data. The results show that the calculated value of Internet phone number portability positively impacts consumer welfare.

• 한국정보통신학회:학술대회논문집
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• 한국해양정보통신학회 2002년도 추계종합학술대회
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• pp.693-696
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• 2002

이동전화시장은 제공되는 서비스와 거래주체 등에 따라 소매시장과 도매시장으로 분류된다. 특별히 도매시장에 해당되는 이동착신요금은 최종수요자에게 이동전화서비스를 제공하기 위한 사업자간 거래로서 원가에 근거하여 산정 되도록 규제되고 있다. 그리고 원가에 근거한 방식으로는 장기증분원가방식(TSLRIC: total service long run incremental costs)에 따른 요금산정방식이 최근 통신선진국을 비롯하여 도입 추진 중에 있다. 한편 호주에서는 이러한 추세와 다르게 최근 이동착신요금을 장기증분원가방식이 아닌 소매가격벤치마킹 (retail benchmarking)방식을 적용토록 하였다. 이러한 이유는 호주의 이동망 시장이 다른 통신선진국과 달리 경쟁의 정도나 상황이 다름에 기인한다. 따라서 본 고에서는 이동망 착신요금산정방식으로 고려될 수 있는 적절한 방식들에 대한 검토와 호주의 이동망시장상황과 이에 적합한 요금산정방식을 검토 분석하여 국내 이동망 시장에 주는 시사점을 도출한다.

• 한국병원경영학회지
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• 제15권1호
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• pp.13-26
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• 2010

A Health Promotion Center (HPC) whose capacity is partially idle causes inefficiency in resource usage of a country as well as the hospital itself. Meanwhile, Increased demand in HPC would lead to increased revenue for the HPC as well as reduced national expenditures on healthcare. We introduced a way to enhance revenue by Revenue Management (RM) on HPC services, in which demand forecasting and pricing strategies are considered. In addition, a real data analysis had been performed to evaluate the usefulness of the proposed approach.

• International journal of advanced smart convergence
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• 제10권1호
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• pp.62-74
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• 2021

We compare Over-the-Tops (OTTs), Netflix and Amazon Prime Video (APV) with five success factors of innovation. Firstly, Netflix offers better personalized service than APV, because APV has collaborative filtering algorithms to recommend safe bets, not the customers really want. Secondly, APV' user interface is undercooked to lock the members in, even if it has more content and better price offer than Netflix retaining its loyal customers despite the price increase. Thirdly, Netflix has simple subscription model with three tiering, but APV has complicated pricing model having annual and monthly, APV and Prime Video (AV) app, Amazon subscription and extra payment of Amazon Prime Channels (APCs). Fourthly, Amazon has fewer partnership than Netflix especially when it comes to local TV series. Instead, Amazon has live TV channel collaboration including sports content. Lastly, both have strategic and operational agility in their organization well.

• International Journal of Computer Science & Network Security
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• 제22권1호
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• pp.55-60
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• 2022

Churn prediction is a critical long-term problem for many business like music, games, magazines etc. The churn probability can be used to study many aspects of a business including proactive customer marketing, sales prediction, and churn-sensitive pricing models. It is quite challenging to design machine learning model to predict the customer churn accurately due to the large volume of the time-series data and the temporal issues of the data. In this paper, a parallel artificial neural network is proposed to create a highly-accurate customer churn model on a large customer dataset. The proposed model has achieved significant improvement in the accuracy of churn prediction. The scalability and effectiveness of the proposed algorithm is also studied.

• 경영과학
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• 제33권3호
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• pp.19-30
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• 2016

This study provides a framework to assess network design under the regime of QoE (Quality of Experience). Our approach is expected to reveal the necessity of developing the QoE measures and applying this notion to network design, particularly in the mobile environment. Furthermore, our model shows the ample potential that both users and network providers are able to attain a win-win case by shifting the focus on network design and service operations from QoS (Quality of Service) to QoE. Since the former considers only relevant technological specifications, it may fail in capturing critical factors surrounding users, such as a context where the corresponding user is working on. For example, according to one study [13], the bit-rate, a widely employed QoS measure, shows inferior performance in provisioning network resources to the MOS (Mean Opinion Score), a representative QoE measure. Our framework develops the idea and construct a prototype to systematically assess network design and operations in terms of QoE. The proposed prototype aims at achieving a higher level of efficiency without severely deteriorating users' satisfaction level. We also provide some simulation results which support our idea. That is, reducing the chance of over-provisioning on the basis of the QoE paradigm results in a great flexibility. It may give price cut for users or postponement of network investment for providers or both. Our simulation results also seem robust irrespective of the forms of the QoS-QoE relationship.

• 방송공학회논문지
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• 제19권3호
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• pp.385-395
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• 2014

본 연구는 모바일 환경의 핵심 서비스로 부각되고 있는 모바일 IPTV 서비스의 수익 개선 조건으로서 지불의사(willingness to pay)의 결정 요인들에 대해 구조방정식 모형을 통해 분석하였다. 분석 결과, 첫째, 서비스의 다양성은 유용성에, 서비스의 품질은 유용성과 용이성에 영향을 미쳤고, 둘째, 용이성이 태도와 만족 요인에 영향을 미쳤고, 셋째, 태도와 만족은 모두 지불의사에 영향을 미치는 것으로 나타났다. 이상의 결과는 모바일 IPTV 서비스의 수익 개선에 있어 QoS 등 품질 보장과 UI/UX 등 용이성 개선이 필수적임을 의미한다. 이 연구는 도입단계인 모바일 IPTV 서비스에 대한 선도적 연구로서 서비스의 구성 및 가격 전략, 서비스 결합 판매 전략을 제안하는 데 의의가 있다.

• 한국의류학회지
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• 제30권1호
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• pp.1-11
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• 2006

The purpose of this study was to analyze the current CRM situation in Korean apparel industry. Specifically, research purposes were 1) to examine the concepts and benefits of CRM, 2) to examine CRM strategies, 3) to analyze CRM system(i.e., customer relationship management service, customer segmentation criteria, DB management system), and 4) to analyze the potential problems and CRM adoption plan. The subjects for this research were thirty CRM managers in Korean apparel firms classified by the company type(woman's wear, man's wear, casual wear, children's wear, retailer) interviewed from December 2003 to March 1004. The results of this study were as follows: First, the concept of CRM represented the prime customer relationship, continuous consideration, and customer management system. The benefits of CRM reflected re-sales, improvement of profit share, and acquisition of customer's data base. Second, concerning the CRM strategies, most companies focused on persistent customer management through mileage program, membership cards and also implemented product strategies such as demand forecasting, customization based on customer data analysis. We also found that industry preferred to use pricing strategies, for example, segmentation of customer through discrepancies of price in which customers are provided by discount and gift voucher services. Regarding distribution strategy, channel diversification, localized service, and convenient delivery system were used. As promotion strategies, they chose celebrating customers' personal events and promoting cultural events and issuing coupons. Third, regarding CRM system, information service was the most frequently adopted, important and highly beneficial category. Also POS/web-POS, homepage were main sources of information. RFM is the mostly commonly used customer segmentation criteria. Fourth, potential problems in CRM adoption were lack of CRM knowledge and performance measurement of CRM. Future CRM adoption plan included CRM education and development of CRM performance measures.