• Title/Summary/Keyword: Service conflict

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Effects of the Role Conflict, Ambiguity, and Job Satisfaction of the Health Professionals to Their Customer Orientation (의료종사자의 역할갈등, 모호성, 직무만족이 고객지향성에 미치는 영향)

  • Kim, Chang Tae;Kang, Su Man;Park, Cheol Woo
    • Journal of the Korean Society of Radiology
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    • v.9 no.1
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    • pp.23-30
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    • 2015
  • Recently in the health service the globalization and opening their market to foreigners are realized in Korea. So, it becomes necessary for the health service institutes to execute their management to focus on service quality to satisfy their customers. We examined the customer orientation of the individual health professional rather than the market orientation concept based on the health institute. For the market orientation of the health institute should require the individual health professional worked there. The hypotheses for the effect of the role conflict, ambiguity, and job satisfaction of the health professionals to their customer orientation were established based on the literature review and previous researches and tested to the 250 health professionals such as health technician, nurse, radiologist, and management clerk in D hospital located in Busan, in summer 2008. First, the hypothesis 'The role conflict between the individual health professionals might effect to the customer orientation' was rejected. Second, the hypothesis 'The role ambiguity of the individual health professional might effect to the customer orientation' was accepted. Third, the hypothesis 'The satisfaction of the individual health professional might effect to the customer orientation' was rejected. and the multiple regression analysis was taken with the dependent variables as each construct of customer orientation-responsiveness, empathy, tangibility, and reliability, and independent variables as role conflict, role ambiguity, and job satisfaction. With these analysis, we found also the role ambiguity effected to the customer orientation.

Influence of Childhood Abuse Experience on Perpetration of Child Abuse among the Military Personnel's Spouses with the Mediation Effect of Family Conflict (직업군인 배우자의 성장기 학대경험이 자녀학대에 미치는 영향과 부부갈등의 매개효과 검증)

  • Seo, Jeong-Yeol;Choi, Jang-Won
    • The Journal of the Korea Contents Association
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    • v.18 no.5
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    • pp.343-356
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    • 2018
  • The purpose of this study was to explore the domestic violence experience of military's spouses and its impacts on child abuse and child's growth retardation. Then, the social work interventions were identified to curtail domestic violence experience and its impact on family including their spouses and children. The primary data was collected in 2015 by interviewing two hundred thirty eight spouses of military personnels, the military service 3 unit, the navy service 2 unit, the airforce service 2 unit. The result showed that children of the military families experienced emotional abuse (51.4%), physical abuse (28.9%) and neglect (3.8%). And an association between childhood experience of abuse and perpetration of child abuse was found with a perfect mediation effect of family conflict. Based on the results, social welfare intervention program was suggested to reduce domestic violence among military families in South Korea.

The Impact of Support and Dissensus on Economic Satisfaction, Conflict, Trust, and Commitment in the Franchise System (프랜차이즈 시스템의 지원과 불일치가 경제적 만족, 갈등, 신뢰, 몰입에 미치는 영향)

  • Kim, Jong-Hoon
    • Journal of Distribution Research
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    • v.12 no.1
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    • pp.33-63
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    • 2007
  • This study attempted to investigate comprehensively the impact of support and dissensus on economic satisfaction, conflict, trust, and commitment in the franchise system. Data collected from the food and beverage service industry supported all of the twelve hypotheses that were proposed. In accordance with the results, the following conclusions were made: it is very important to establish trust and commitment in a franchise system, and the core means for that would be the enhancement of the economic satisfaction of franchisees through the reinforcement of the franchiser's supports, and the effective management of conflict between a franchiser and its franchisees through dissensus settlement.

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The Relationship between Work-Family Conflict and Individual Engagement: Moderating Effect of Perceived Wellness Climate (일(가정)-가정(일)갈등과 개인몰입 간의 관계: 지각된 조직 건강지원 분위기의 조절효과)

  • Wang, Dong;Cha, Yunsuk;Nam, Yoonsung
    • The Journal of the Korea Contents Association
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    • v.16 no.1
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    • pp.568-577
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    • 2016
  • The purpose of this study is to verify the moderating effect of perceived wellness climate in the relationship where work-family conflict influences individual engagement. For this, survey was executed on employees of 11 companies including IT, service, manufacturing and etc. After the survey was executed, statistical analysis was executed. This study executed validity test, credibility test, and Hierarchical Linear Regression. The analysis result is as follows. First, work-family (family-work) conflict gives negative (-) influence on individual engagement. Second, perceived wellness climate was marginally significant in the relationship between work-family conflict and individual engagement. And the control effect of perceived wellness climate in the relationship between family-work conflict and individual engagement was significant according to statistics. The conclusion states the implications and limitations of this study, and suggests directions on future studies.

A Study on the Conflict Resolution for the efficient promotion of Urban Rehabilitation Project (도시정비사업의 효율적 추진을 위한 갈등조정 방안 연구)

  • Kim, Gu-Hoi;Kim, Hyung-Jin;Lee, Joo-Hyung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.16 no.4
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    • pp.2495-2504
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    • 2015
  • This study was performed in order to contributing the conflict factors which largely affects the efficient promotion of Urban Rehabilitation Project. then, it aims to induce conflict factors which affect the business period and business expense through PLS Regression Analysis. The data was build up from union members, tenants and merchants who are living in the completed urban rehabilitation area. In the case of 'Business period', it shows the priority on conflict factors in this order such as the 'Approval and Authorization for union establishment', 'Approval and Plan for business enforcement' and 'Interruption of interest group related to service business such as business delay'. In addition, In the case of 'Business expenses', it shows the priority on conflict factors in this order such as the 'Approval and Authorization for union establishment', 'Selling contract', 'Report of Demolition and Loss' and 'Plan and Authorization of Management disposition'.

A Study on the Effective Database Integration Methodology - The Identification of Name Conflict - (데이터베이스의 효과적인 통합방안에 관한 연구 - Name Conflict의 식별을 중심으로-)

  • Lee Hong-Girl;Higa Kunihiko;Fujikawa Takayuki
    • Journal of Navigation and Port Research
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    • v.29 no.5 s.101
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    • pp.457-464
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    • 2005
  • Database integration has been recognized as a critical issue for effective logistics service in logistics environment. However, research related to effective methodology for this have been little studied, and also, prominent achievements have yet to be suggested. The aim of this paper is to present a quantitative methodology for the identification of conflict that is a representative problem on database integration. To achieve this aim, we suggested a quantitative methodology that can efficiently fine troubles such as name conflicts when schema integration, based on the level of semantic similarity between attributes and entities. And, in order to measure these semantic similarities, we used a thesaurus dictionary that proposed previous research. Finally, we presented effectiveness of the proposed methodology through some typical examples.

An Implementation of Lighting Control System using Interpretation of Context Conflict based on Priority (우선순위 기반의 상황충돌 해석 조명제어시스템 구현)

  • Seo, Won-Il;Kwon, Sook-Youn;Lim, Jae-Hyun
    • Journal of Internet Computing and Services
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    • v.17 no.1
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    • pp.23-33
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    • 2016
  • The current smart lighting is shaped to offer the lighting environment suitable for current context, after identifying user's action and location through a sensor. The sensor-based context awareness technology just considers a single user, and the studies to interpret many users' various context occurrences and conflicts lack. In existing studies, a fuzzy theory and algorithm including ReBa have been used as the methodology to solve context conflict. The fuzzy theory and algorithm including ReBa just avoid an opportunity of context conflict that may occur by providing services by each area, after the spaces where users are located are classified into many areas. Therefore, they actually cannot be regarded as customized service type that can offer personal preference-based context conflict. This paper proposes a priority-based LED lighting control system interpreting multiple context conflicts, which decides services, based on the granted priority according to context type, when service conflict is faced with, due to simultaneous occurrence of various contexts to many users. This study classifies the residential environment into such five areas as living room, 'bed room, study room, kitchen and bath room, and the contexts that may occur within each area are defined as 20 contexts such as exercising, doing makeup, reading, dining and entering, targeting several users. The proposed system defines various contexts of users using an ontology-based model and gives service of user oriented lighting environment through rule based on standard and context reasoning engine. To solve the issue of various context conflicts among users in the same space and at the same time point, the context in which user concentration is required is set in the highest priority. Also, visual comfort is offered as the best alternative priority in the case of the same priority. In this manner, they are utilized as the criteria for service selection upon conflict occurrence.

사회복지사 개인간 갈등 형성요인에 관한 연구

  • Kim, Gyo-Jeong
    • 한국사회복지학회:학술대회논문집
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    • 2004.10a
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    • pp.223-250
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    • 2004
  • In this paper, the proposing a fundamental data for a systematic and effective organizational management by examining the extent of the levels of conflict perceiving among individuals of social welfare workers in the Busan community social welfare center, a social welfare organizations, and investigating the related influencing factors are the purpose of the study, The summary of this study is as follows. At first, it is dysfunctional when the level of conflict is either exceedingly high or low in the interrelational conflict aspect. However, the social welfare workers' working in the community social welfare center, the extent of individual conflict is relatively low as 2.37 out of 5 points. Secondly, the multi-regression analysis is operated for controlling the population sociological factors and measuring the effectiveness of the conflict factors to the level of conflict. The influencing factors affects the result in the order of greater extent are communication factor, leader's flexibility of leadership factor, spontaneity among personality, confidentiality. As a result, Not like the case that in the technological bureaucratic organizations such as the enterprises or industrial organizations, in the human service organizations including social welfare organizations, these technological bureaucratic paradigm does not applying directly since the material of organization is composed of humans who are given moral values. Therefore, this paradigm should be put as a presupposition of the conflict management strategy. And, the communication among colleagues, learning a reasonable problem solution method, or the chances of education or training for establishing a sound human relationship should be prepared in order to lower the level of the conflict among individuals in the community social welfare department. Furthermore, professional education programs are needed for not only supporting an effective supervision and consultation(consultation with superiors and colleagues), but also, working with confidentiality and pride as a professional.

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Factors Affecting the Conflict between Grandparents Raising Grandchildren and Adult Children: Focusing on Grandparents' Characteristics (손자녀 양육 조부모와 자녀와의 갈등에 영향을 미치는 요인: 조부모의 특성을 중심으로)

  • Kim, Mee-hye;Seong, Ki-ok;Paeng, Kyoung-hee;Choi, Hee-jin;Choi, So-young
    • 한국노년학
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    • v.31 no.4
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    • pp.905-923
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    • 2011
  • The purpose of this study is to examine factors affecting the conflict between grandparents raising grandchildren and adult children. The data were based on the panel survey to explore korean retirement and income study conducted by National Pension Service in 2009. For this study, 287 parenting grandparents rearing grandchild are selected from the survey. Included variables are a demographic factor, a economic factor, a caregiving-related factor, a health factor, and a family relationship factor. The data were analyzed using descriptive statistics, t-test, co-relation and logistic regression, with SPSS WIN 18.0 program. The results are as follows: First, when grandparents are male, older, highly educated, having no religion, and unemployed, a conflict with their adult children grows. Second, when grandparents do not have earned income or financial income, but have private income transfers, a conflict with their adult children is high. Third, when grandchildren are younger, there are no caregiving rewards, economic activities suspension or reduction because of caregiving, a conflict with their adult children is strong. Also, when grandparents' physical health is good, but their mental health is poor, a conflict with their adult children increases. Fourth, when grandparents' satisfactions with family relationship and spouse relationship are low, but their satisfaction with adult children relationship is high, a conflict with their adult children rises. This study suggests that unlike in the past, grandparents raising grandchildren can no longer make sacrifice themselves for their adult children, but they expect proper exchange between parents and children. Therefore, there needs to be understanding of grandparents raising grandchildren and further studies of a conflict between grandparents raising grandchildren their adult children.

A Study on the Method of revitalization for Fire Services' Organization - The Solution for Conflict Between Desk Officials and Outside Duty Ones - (소방공무원의 조직 활성화 방안에 관한 연구 - 내외근 간의 갈등을 중심으로 -)

  • Chae, Jin;Woo, Seong-Cheon
    • Fire Science and Engineering
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    • v.23 no.2
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    • pp.85-95
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    • 2009
  • The fire organization of civil servant is a specified public official job which traditionally is characterized by conservative attributes, highly emphasized with a hierarchical culture and the order from higher position. Such a special condition of the fire organization is seemingly regarded as a prerequisite of the occurrence especially prevalent of the systematic discord rather than the other system of a civil servant such as a common administrative job. The conflict among fire officials which is caused by the variety of effort that has been input in pursuit of making a desirable structure does not in progress or even though it dose, weakened by a counterbalance. Therefore, the goal of this research is inducing a plan to revitalize the fire organization through the corroborative analysis of the conflict between indoor duty and outdoor service ones. That is the reason of the disagreement, the device of getting rid of discord and so on.