• Title/Summary/Keyword: Service conflict

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Exploring Job Stress, Job Satisfaction, and Turnover Intention of Nurses in the Comprehensive Nursing Service (상급종합병원의 간호·간병통합서비스 병동에 근무하는 간호사의 직무스트레스, 직무만족 및 이직의도)

  • Kwak, Sook Hee;Hyun, Sookyung
    • The Journal of the Convergence on Culture Technology
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    • v.5 no.2
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    • pp.23-30
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    • 2019
  • The purpose of this study was to examine job stress, job satisfaction, and turnover intention of the nurses who work at the comprehensive nursing service units in two academic medical institutions that provide healthcare service at the tertiary care level in Korea. A descriptive study was conducted with the nurses by using self-reported questionnaires. We used descriptive statistics to summarize the data and Mann-Whitney U test for group comparison. The mean scores of job stress, job satisfaction, and turnover intention were $89.17{\pm}12.56$, $107.25{\pm}6.85$, $37.19{\pm}4.86$, respectively. Nurses with religion showed more job stress than those without. Nurses with their age below 30 years old had significantly less job satisfaction than those older than 30 years old. Monthly income was significantly associated with turnover intention in our data. The top three sub-category of the job stress were conflict with physicians, patients and their caregivers, and conflicts with others; and those of the job satisfaction were pay and promotion and task requirement. Job stress, job satisfaction, and turnover intention were significantly correlated. In order to reduce turnover intention of nursing professionals in the comprehensive nursing service, job stress related to issues on relationships with patients, their family, health care providers need to be taken into consideration. Policy and administrative support are needed to improve their work environment.

E-book Lending Service in Public Libraries: Issues and Possible Countermeasures (공공도서관 전자책 서비스의 쟁점과 대응 방안)

  • Baek, Ji-Won
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.3
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    • pp.113-135
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    • 2014
  • The purpose of this research is to investigate the current situation of national and international e-book ecosystem, reveal a conflict and suggest the improvement strategies regarding e-book lending service in public libraries. For this, an extensive research was conducted concerning overall e-book issues and reveled the criteria for each sectors. The relationship and different view between publishing and library sector were presented. Then, the five public library e-book lending principles, developed by foreign national or international library associations, were analyzed. The seven main principles were derived and mapped to the current practice of publishers. As a result, the possible countermeasures of the Korean public library were suggested, particularly in terms of the mission of public library, development a standardized lending model, and the revision of law.

An Exploratory Development of Railway-timetable Rescheduling Model Considering Transferring Service between KTX and Conventional Train on a Double Line Track (KTX열차와 일반열차 간 접속대기를 고려한 복선구간 열차시각표 재수립 모형의 기본설계)

  • Kim, Jae-Hee;Oh, Seok-Moon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.10 no.6
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    • pp.1337-1345
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    • 2009
  • In the railway, the delay of a train may affect the schedule of other trains. Hence, the timetable management activity involving overtaking and transferring becomes an important issue. The timetable rescheduling is the conflict resolution of the disrupted schedule and a matter of deciding the sequence of moves among trains and the place for meeting. In Korea, there are few cases where operations research models were applied to railway timetable rescheduling problem in consideration of the transfer between Korea Train eXpress (KTX) trains and conventional trains. Hence, we present a mathematical approach that can minimize the total delay of the whole trains secondly. We applied the model to the exemplary section of a double-line track, the Gyung-Boo Line, and it is confirmed that the mathematical model could effectively address the transfer service as well as the complicated railway conflicts of Gyung-Boo Line.

Design of Context Awareness Middleware based Hierarchical Context Ontology Management (계층적 상황 온톨로지 관리를 이용한 상황 인식 서비스 미들웨어 설계)

  • Lee, Seung-Keun;Kim, Young-Min
    • Journal of the Korea Society of Computer and Information
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    • v.11 no.1 s.39
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    • pp.185-194
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    • 2006
  • The ubiquitous computing environment focuses on recognizing the context and Physical entities, whereas, previous computing environments mainly focused on the conversational interactions between the computer and the user. For this reason, there has been an increase in the research of context aware computing environments. In previous researches , context services are designed using context ontology used in context aware middleware. So, context service cannot change the context ontology in execution time. We propose a hierarchical context ontology management for context aware service to change their ontology in execution time. And we also a resolution model for context conflict which is occurred in inference of context. We have designed a middleware based on this model and implemented the middleware. As the middleware is implemented on the OSGi framework, it can cause interoperability among devices such as computers, PDAs, home appliances and sensors. It can also support the development and operation of context aware services, which are required in the ubiquitous computing environment.

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Digital Signature Mechanism by Mobile Agent Security Model of Distributed Web Environment (분산 웹 환경에서 이동 에이전트 보안 모델에 의한 전자서명 메카니즘)

  • Choi, Kil-Hwan;Shin, Min-Hwa;Bae, Sang-Hyun
    • The KIPS Transactions:PartC
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    • v.10C no.6
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    • pp.787-792
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    • 2003
  • Telecommunication network are becomming bigger and more complex. Its difficult to manage efficiently the networks, because these networks usually have heterogeneous and inompatoble compinents. Nevertheless, current approaches to network management have focused on centralized managementstrategies based on client-server architecture. These approaches have resulted in much weakness in the real-time management, the service extensibility, and the network scalability. In thispaper, we applied the mobile agent technology to solve the above problems. Jave is a promising technology for developing mobile agent system. But, there are several problems like the service extensibility in using the Java. To solve these problems, a new approach using digital signature is suggested to authenticate mobile agent in network management environments. This approach can solve the conflict between security of the system and extensibility of the mobile code. Moreover, the system suggested in this paper show the decentralized and flexible network management solutions.

Study on Justification of the Legislation of Multimedia -Literacy Education to Solve Side Effects of Improving Social Functions of SNS in the knowledge Information Society (Based on Ajzen's Theory of Planned Behavior) (지식정보화사회에서 SNS의 사회적 기능 향상에 따른 부작용 해결방안을 위한 멀티미디어 -리터러시 교육 법제화의 당위성에 관한 연구(Ajzen의 계획된 행위 이론을 기반으로))

  • Shin, Seungyong
    • The Journal of the Convergence on Culture Technology
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    • v.7 no.3
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    • pp.89-94
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    • 2021
  • Recently, the boundaries between people who produce and consume digital contents disappears due to the massive developments in information and communications technology (ICT) and the rapidly increasing spread of smartphones unlike in the traditional mass media (e.g., newspapers, radios, and TVs). Through the open service platform, the problem perception for each individual remains the same, but the problem solving methods varies as the service types have been diversified. The creation of added value through the growth of the new media platform industry is expected to enrich our lives, but it can also cause severe social side effects. For example, communication problems between social classes due to the information gap have led to generational conflict, and if such problems persist, it can cause national and social losses. Therefore, this paper analyzes the policy efforts to resolve the information gap and the necessity of the legalization of multimedia literary education to maximize the synergy effect through psychological model.

Review and Interpretation of Health Care Laws Based on Civil Law - Medical service Act, Emergency medical Act, Act on remedies for injuries from medical malpractice and mediation of medical disputes - (민법에 기초한 보건의료관련 법령 조문의 검토와 해석 -의료법, 응급의료에 관한 법률, 의료사고 피해구제 및 의료분쟁 조정 등에 관한 법률-)

  • Yi, Jae Kyeong
    • The Korean Society of Law and Medicine
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    • v.23 no.3
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    • pp.89-115
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    • 2022
  • In this article, the Medical Act, the Emergency Medical Act, Act on remedies for injuries from medical malpractice and mediation of medical disputes were reviewed and interpreted based on the Civil Act. In the health and medical field, there are various laws that reflect changes in the medical field due to the development of health and medical technology, and their revision is very frequent. And the legislation has become very complicated. They contradict each other or require interpretation. In this situation, a person must take considerable care not to violate the law. In many cases, specific guidelines or authoritative interpretation are required to apply the law. Even guidelines and authoritative interpretations often conflict with civil law. In this article, errors in the legal text related to health care were found. In addition, it found a case that contradicts the civil law perspective in interpretation. Thus, it was confirmed that civil legal thinking was necessary to legislate, interpret, and apply health care-related laws.

A Qualitative Case Study of the Narrative therapy group work on the elderly with palsy to solve conflict with the elderly with dementia (치매노인과의 관계개선을 위한 중풍노인 이야기치료 집단상담 사례 연구)

  • Lee, Gyeonguk
    • 한국노년학
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    • v.29 no.3
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    • pp.1123-1140
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    • 2009
  • The purpose of this study is to explore the process for the elderly with palsy to solve conflicts with the elderly with dementia in day care center through the narrative therapy group work. For this, the researcher enacted the Narrative therapy group work on the 12 elderly with palsy for seven sessions, and analysed these data through qualitative case study method. The results of this study are as follows. First, the elderly with palsy became to recognize the elderly with dementia as 'the people suffering from dementia' rather than 'the problem', and tried to care them rather than to blame. Second, they became to recognize themselves as 'component people' rather than 'the victim'. Third, they grew intimate and collaborated with themselves. Fourth, they participated actively in day care center. It was discussed connection between these changes and narrative therapy skills, such as to separate problem from people, to respect client as expert for one's problem, to seek unique outcome. The recommendation is suggested that it is important to enlarge choice to participate for long-term care service consumer and to apply narrative therapy on the elderly.

A Perceived Causal Structural Model on Work-based Stressor of Clinical Nurse (임상간호사의 업무스트레스요인에 관한 인지적 인과구조모형)

  • Park, Mi-Young
    • The Journal of Korean Academic Society of Nursing Education
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    • v.11 no.2
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    • pp.161-168
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    • 2005
  • Purpose: The purposes are to identify the factors that influence work-based stressor experienced by clinical nurses and to provide a perceived causal structural model among these factors. Method: Data was collected and analyzed in 2 steps to apply a perceived causal structure : network analysis which was developed by Kelley(1983). Results: 1. The extracted causes from qualitative data were identified 10 categories ; over loaded work, relative feelings of deprived, inefficient duty schedule, negative attitudes of patient, burden of extra affair, inadequate administrative support, negative attitudes of physician, conflict with other personnels in hospital, lack of professional knowledge and skill, nursing service marketing burden. 2. Construction of the perceived causal structural model ; 1) The most central cause is over loaded work and the distal causes were inadequate administrative support, lack of professional knowledge and skill in the systems of causation. 2) The causes that have a number of outgoing link were over loaded work, inadequate administrative support, negative attitudes of physician. 3) The cause that have a number of incoming link was relative feelings of deprived. Conclusion: The network suggests that the first centre cause was related on over loaded work.

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Maternal Acculturation Process of Married Immigrant Women in Korea (국내 결혼이주여성의 어머니 동화과정)

  • Kim, Kyung Sook;Kim, Min Kyeong
    • Journal of Korean Academy of Nursing
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    • v.44 no.1
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    • pp.1-12
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    • 2014
  • Purpose: This study was done to explore and understand acculturation focusing on reproductive health of immigrant women. Methods: For the research sixteen immigrant women were selected by snowball sampling. Qualitative data were accumulated by in-depth interviews and private document collection. Raw data was analyzed following Mandelbaum's conceptual framework. Results: The dimensions of immigrant women consisted of existence: emerging from the new environment in which it was hard to communicate and to get acquainted with others, reproduction: in the absence of learning and experience, reproductive health crisis, parenting: unmanageable burden. Turnings of life involved 'Inconvenience in one's eyes, vent for conflict and tension: pregnancy', 'strange medical care: accoucheur, rapid medical service', 'pain of morning sickness: poor maternal nutrition', 'manifestation of protective instinct for life'. In adaptations, content was as follows. 1) Standing alone as a Korean housewife, 2) Becoming aware of Korean maternal instinct: thirst for education supporting, 3) Rediscovery of family: growing maternal sense of existence. Conclusion: The results of this study show the acculturation process and the meaning of events related to reproductive health in current lives and can contribute to an integrated understanding of married immigrant women in Korean culture.