• 제목/요약/키워드: Service conflict

검색결과 359건 처리시간 0.027초

여성근로자의 작업장 건강안전위험요인 및 관리방안 (Workplace Health and Safety Risk Factors and Management Plan for Female Workers)

  • 김숙영;김영택
    • 한국직업건강간호학회지
    • /
    • 제29권4호
    • /
    • pp.235-246
    • /
    • 2020
  • Purpose: In Korea, the proportion of female workers among occupational injury is steadily increasing. The purpose of this study was to identify the workplace risk factors that threaten the safety and health of the female workers. Methods: Qualitative study was conducted, using focus group interview. Data were collected from five focus groups of eighteen female workers who were working in the manufacturing, health service, and educational service industries. Results: The seven themes of occupational safety and health risks of women workers are as follows: 1) Workplace with various risks; 2) Sliding, falling, burning, and cutting accidents; 3) Chronically lasting musculoskeletal symptoms; 4) Chemicals that may be harmful to workers; 5) Unprotected infectious disease; 6) Psychological safety accidents(Relationship conflict and emotional labor); 7) Loud, hot, stuffy, scary, and tired. Conclusion: The Occupational Safety & Health (OSH) Act should be rearranged gender sensitively and women's participation in the OSH decision-making process should be guaranteed. OSH education should be properly implemented in the field, and support should be provided for women workers in small businesses. A supportive organizational culture for marriage, pregnancy and childbirth should be established, and the working environment should be provided safely, taking into account gender differences.

개원의 역할스트레스 척도 개발 및 타당화 연구: 1차 의료기관 개원의를 중심으로 (A Study on the Development and Validation of the Local Clinic Medical Doctor Role Stress Scale: Focusing on Local Clinic Medical Doctor)

  • 송영아;김지현
    • 보건의료산업학회지
    • /
    • 제12권1호
    • /
    • pp.23-34
    • /
    • 2018
  • Objectives : This study developed and validated the local clinic Medical Doctor Role Stress Scale(MDRS). Methods : The interviews were conducted with 12 local clinic medical doctors to develop final preliminary questions. The scale was developed using statistical item analysis, exploratory and confirmatory factor analysis surveys with local clinic medical doctors in Seoul, Busan, Daejeon, and Gyeonggi province. Results : The MDRS developed in this study consisted of 14 items and three factors. The factors were role conflict, role ambiguity and role overload. The three factors explained 56.71% of the total variance, and the internal consistency of this scale was .90. The internal consistency for each factor was .81 ~ .90. Confirmatory factor analysis through a separate sampling met the fit criteria (CFI = .941, TLI = .927, RMSEA = .079, SRMR = .069). Conclusions : The results indicate that this scale is a reliable instrument for assessing local clinic medical doctor role stress.

119 구급대원의 폭력대응 시 부담감에 대한 탐색적 요인분석 (An exploratory factor analysis on the burden of responding to violence: data obtained from 119 emergency medical technicians)

  • 이가연;최은숙
    • 한국응급구조학회지
    • /
    • 제26권3호
    • /
    • pp.7-19
    • /
    • 2022
  • Purpose: The purpose of this study was to confirm the exploratory factor analysis and reliability analysis of the burden of 119 emergency medical technicians. Methods: The data collection period was from November 2, 2022 to November 6, 2022. This study had 316 subjects, and the collected data were analyzed using exploratory factor analysis and Cronbach's α coefficient using IBM SPSS statistics 27.0. Results: The reliability was .924. The exploratory factor analysis yielded the following information: the first factor was lack of violence policy, the second factor was conflict between the organization and the paramedics, the third factor was lack of psychological support, and the fourth factor was lack of education and communication. The explanation power of 4 factors was 54.31%. Conclusion: This study is significant as it performs exploratory factor analysis as a preliminary step in the development of a burden measurement tool.

The Effect of Job Stress of Beauty Industry Employees on Turnover Intention

  • Eun-Jung SHIN
    • 산경연구논집
    • /
    • 제15권3호
    • /
    • pp.31-46
    • /
    • 2024
  • Purpose: Employees in the beauty industry, where emotional labor is essential, are exhausted due to stress from excessive working hours and low pay, and ultimately consider changing jobs. This study analyzed the structural relationship of turnover intention according to job stress of beauty industry employees. We tried to present implications by verifying the methods necessary for conflict management in the beauty industry from an empirical point of view. Research design, data and methodology: This study selected 518 workers in the beauty industry as a sample. Frequency analysis, validity and reliability analysis, factor analysis, correlation analysis, and regression analysis were performed using SPSS (Statistical Package for Social Science) WIN23.0. Results: The moderating effect of work experience, a moderating variable, was found to be significant in the effect of job stress of beauty industry employees following changes in the employment environment on the dependent variable, turnover intention. Conclusion: This study revealed that changes in the employment environment negatively affect the job stress of beauty workers. To reduce the job stress of employees in the beauty industry, a systematic response at the organizational level will be necessary. In addition, it is expected that it will help establish differentiated strategies such as compensation system, service training, and service management to reduce job stress.

서비스무역 거버넌스 분석과 리모델링 전략 (Remodeling Strategies for Governance of Trade in Services in Korea)

  • 박문서
    • 통상정보연구
    • /
    • 제11권2호
    • /
    • pp.173-201
    • /
    • 2009
  • As a result of overemphasizing the goods sector in trade structure, Korea does not meet properly the global trend which has the key role of 'trade in services' as the service economy have been expanded. Hereafter, it is easily forecasted that trade in services will be one of the main factors for Korea's competitiveness and engine of growth. Nevertheless, because Korea does not equip the concreteness of governance for trade in services, it is possible that the efficiency deterioration of trade volume, confusion of Korea's trade policy, conflict among trading countries, and discordance between the interested parties may be occurred. This paper analyzes the governance system of Korea for trade in services in order to enhance the competitiveness reflecting the importance of trade in services and to draw some strategies for remodeling the service governance system. It is expected to raise the efficiency of Korea's trade policy by constructing the systematic governance for trade in services, and to remove lots of latent risks during global transactions by improving the imbalance between manufacturing and service part for the development of trade in services in Korea. Analysis revealed itself the result that Korea is weak enough to can not identify the governance system about trade in services. Except 'Extent of Services' article of the Foreign Trade Act, Korea has not prepared the governance system for trade in services so that governance system have been scattered overly or decentralized. Problems about trade in services are not limited to enterprise's side, but extended to all the players including government agency whole, academic world and research institute. Therefore, the governance of trade in services should be strengthened and systematized by making the model law for trade in services(provisional name : Master Law for Trade in Services or Promotion Law for Trade in Services) by formatting type of fundamental law or separate legislation. If the bill legislation does not meet the conditions, the Foreign Trade Act should be totally reformed to Omnibus Trade Act concept including trade in services.

  • PDF

도서관의 전자책 서비스와 저작권 (Library's E-book Service and Copyright)

  • 이호신
    • 한국문헌정보학회지
    • /
    • 제55권3호
    • /
    • pp.131-154
    • /
    • 2021
  • 이 연구는 최근 출판계와 도서관계의 갈등의 원인이 되는 도서관의 전자책 서비스와 관련된 저작권 문제를 심층적으로 분석하기 위한 것이다. 이를 위해서 먼저 저작권 제도의 목적과 개요를 간략히 정리하였다. 그리고 나서 종이책과 전자책의 대출에 적용되는 저작권법의 법리를 분석하고, 출협과 도서관계의 입장을 함께 검토하였다. 아울러 전자책 서비스와 관련된 현행 저작권법의 문제점을 진단하고 개선방향을 모색하였다. 전자책의 대출은 종이책의 경우와는 달리 최초판매의 원칙이 적용되지 않기 때문에, 도서관의 전자책 구매 행위만으로 도서관이 적법한 서비스의 권리를 취득하지 못한다. 전자책을 구매하는 과정에서 유통사와 체결한 계약에 근거해서 도서관은 전자책을 서비스할 수 있는 권리를 취득하게 된다. 그러나 배타적 발행권의 유효 기간이 경과하면, 계약 자체의 효력이 사라진다는 점에서 도서관 서비스의 안정성과 자료 보존에 심각한 문제를 야기할 수 있다. 이러한 문제의 해결을 위해서는 최초판매원칙을 디지털 저작물에 대해서도 확대 적용할 필요가 있음을 제안하였다.

독립신호 교차로에서의 교통안전을 위한 서비스수준 결정방법의 개발 (DEVELOPMENT OF SAFETY-BASED LEVEL-OF-SERVICE CRITERIA FOR ISOLATED SIGNALIZED INTERSECTIONS)

  • Dr. Tae-Jun Ha
    • 대한교통학회:학술대회논문집
    • /
    • 대한교통학회 1995년도 제27회 학술발표회
    • /
    • pp.3-32
    • /
    • 1995
  • The Highway Capacity Manual specifies procedures for evaluating intersection performance in terms of delay per vehicle. What is lacking in the current methodology is a comparable quantitative procedure for ass~ssing the safety-based level of service provided to motorists. The objective of the research described herein was to develop a computational procedure for evaluating the safety-based level of service of signalized intersections based on the relative hazard of alternative intersection designs and signal timing plans. Conflict opportunity models were developed for those crossing, diverging, and stopping maneuvers which are associated with left-turn and rear-end accidents. Safety¬based level-of-service criteria were then developed based on the distribution of conflict opportunities computed from the developed models. A case study evaluation of the level of service analysis methodology revealed that the developed safety-based criteria were not as sensitive to changes in prevailing traffic, roadway, and signal timing conditions as the traditional delay-based measure. However, the methodology did permit a quantitative assessment of the trade-off between delay reduction and safety improvement. The Highway Capacity Manual (HCM) specifies procedures for evaluating intersection performance in terms of a wide variety of prevailing conditions such as traffic composition, intersection geometry, traffic volumes, and signal timing (1). At the present time, however, performance is only measured in terms of delay per vehicle. This is a parameter which is widely accepted as a meaningful and useful indicator of the efficiency with which an intersection is serving traffic needs. What is lacking in the current methodology is a comparable quantitative procedure for assessing the safety-based level of service provided to motorists. For example, it is well¬known that the change from permissive to protected left-turn phasing can reduce left-turn accident frequency. However, the HCM only permits a quantitative assessment of the impact of this alternative phasing arrangement on vehicle delay. It is left to the engineer or planner to subjectively judge the level of safety benefits, and to evaluate the trade-off between the efficiency and safety consequences of the alternative phasing plans. Numerous examples of other geometric design and signal timing improvements could also be given. At present, the principal methods available to the practitioner for evaluating the relative safety at signalized intersections are: a) the application of engineering judgement, b) accident analyses, and c) traffic conflicts analysis. Reliance on engineering judgement has obvious limitations, especially when placed in the context of the elaborate HCM procedures for calculating delay. Accident analyses generally require some type of before-after comparison, either for the case study intersection or for a large set of similar intersections. In e.ither situation, there are problems associated with compensating for regression-to-the-mean phenomena (2), as well as obtaining an adequate sample size. Research has also pointed to potential bias caused by the way in which exposure to accidents is measured (3, 4). Because of the problems associated with traditional accident analyses, some have promoted the use of tqe traffic conflicts technique (5). However, this procedure also has shortcomings in that it.requires extensive field data collection and trained observers to identify the different types of conflicts occurring in the field. The objective of the research described herein was to develop a computational procedure for evaluating the safety-based level of service of signalized intersections that would be compatible and consistent with that presently found in the HCM for evaluating efficiency-based level of service as measured by delay per vehicle (6). The intent was not to develop a new set of accident prediction models, but to design a methodology to quantitatively predict the relative hazard of alternative intersection designs and signal timing plans.

  • PDF

중소기업 근로자의 직무스트레스가 직무특성과 조직유효성 간의 관련성에 미치는 영향에 관한 연구 (A Study on the Relevance between Workers' Job Characteristics and Organizational Effectiveness by Job Stress in Small & Medium Sized Enterprises)

  • 김만두;이찬호
    • 디지털융복합연구
    • /
    • 제14권5호
    • /
    • pp.207-215
    • /
    • 2016
  • 본 연구는 직무스트레스가 직무특성과 조직유효성 간의 관련성에 미치는 영향을 실증적으로 분석하였다. 이를 위해 부 울 경 지역의 중소기업 중 제조업 및 서비스업에 종사하는 근로자를 대상으로 설문조사를 실시하여 379개의 데이터를 수집하였다. 본 연구결과에 의하면, 역할갈등, 역할모호성, 역할과다 수준에 따라 직무특성과 조직유효성 간의 관련성에 일부 차이가 있는 것으로 나타났다. 따라서 본 연구에 의하면 다양한 직무특성을 활용하여 조직유효성을 높이고자 하는 중소기업들의 경우 직무스트레스를 적절히 통제하는 것이 조직유효성 증대에 유용할 것으로 판단된다. 또한 향후 대기업과 중소기업간의 비교를 통한 보다 심도 있는 연구를 기대한다.

일부 산업장 근로자들의 직무스트레스 분석 (Occupational Stress of Workers in the Manufacturing Industry)

  • 김순례;이정희
    • 한국직업건강간호학회지
    • /
    • 제9권2호
    • /
    • pp.110-120
    • /
    • 2000
  • The purpose of this study was to examine which factors affected the job stress of workers in the manufacturing industry. The subjects were 128 workers in automobile component manufacturing companies located in Kyonggi-do province. Data were collected through self-reporting technique for 8 days, October 24-31, 2000. The instrument to test the work related truss was NIOSH's Work-related Stress Inventory revised by Korea Occupational Safety and Health Association(KOSHA) in 1999. The collected data were analysed with SAS. and frequency, percentage, mean value, standard deviation, t-test, ANOVA. Scheffe's post hoc test and Pearson's Correlation Coefficients. The major findings were as follows: 1. Mean job stress score for the job-related stress was $2.6{\pm}0.5$ on the basis of 5.0 points. Job stress was significantly different according to gender. The stress by role conflict showed higher score than the stress by role ambiguity. 2. Discretionary power(freedom to determine) of workers was scored $2.6{\pm}0.7$ on the basis of 5.0 points. And it was significantly different according to gender, duration of work and shift experience. 3. The work environment scored $2.2{\pm}0.3$ on the basis of 3.0 points and significant difference according to gender, age, marital status, type of employment, type of service, and shift work. 4. Role ambiguity showed significant negatively correlate with job control(r=-.32, P=.000) and decision making(r=-.31, P=.000). And decision making showed positively correlated with job control(r=.62, P=.000), and role conflict(r=.26, P=.003).

  • PDF

노부모와 기혼자녀간의 생활교류연구 -아들동거노인과 딸동거노인의 비교- (Life Interchange Between Elderly Parents and Married Children -A comparison of the aged living with their sons and those living with their daughters-)

  • 서병숙
    • 대한가정학회지
    • /
    • 제28권3호
    • /
    • pp.171-186
    • /
    • 1990
  • The purpose of this study is to analyze the desirable life emotion and life interchange between lod parents and married children. The focus was particulary laid on the investigation of the life emotion and life interchange between the aged living with their married sons and those living with their married daughters. The major findings of this study can be summarized as follows: 1. More old parents live with their married sons than with their married daughters. Also was found that they live with their eldest married sons or daughters and that they keep a normal relation with their married sons, and an emotional relation with their married daughters. This shows that more old people will live with their married daughters than with their married sons in the future. 2. The facts which affect the realtion between old parents2 2and their marreid children are age, sex, religion, marital status, educational background, health condition. These facts prove that they may improve the life interchange with their married children through such deliberate effects as the life-long marriage life with their spouse, the maintenance of health, and the religious life. 3. The affection relation between old parents and the married children was found to be high and the conflict between them was found to be low. Those who live with their married daughters especially showed a higher rate of love relation, and a lower rate of conflict than those who live with their married sons. The former were of more service interchange to their married children than the latter. Furthermore, the aged people were more satisfied with emotional and kindly daughters than with normal sons. 4. Affection was found to be the most importnat variable in promoting the emotional life interchange, and dependency was found to be a negative variable. Therefore, both the aged and the marreid children should try to show high affection to each other and try not to impose and dependency on the other.

  • PDF