• The Korean Journal of Franchise Management
• /
• v.11 no.1
• /
• pp.19-29
• /
• 2020

Purpose - To understand the assessment basis of customers' coffee shop experience and give more practical advices to the franchised coffee shops which are poorly managed in the competitive market, this study identified factors to measure the quality of customer experience and explored the relationship between these factors and customer satisfaction and loyalty. Further, this study analyzed which role self-efficacy played in the structural relationship between the quality assessment factors, satisfaction and loyalty of franchised coffee shops. Research design, data, methodology - The data were collected from respondents who had visited franchised coffee shops within the previous month through online survey. The questionnaires were surveyed from February 11 to February 14, 2019. A total of 318 responses were collected after excluding four of incomplete or uncandid responses. A structural equation modeling approach was used to examine the proposed hypothesis and a confirmatory factor analysis was employed to verify the four dimensions of quality assessment. Results - The findings of this study are as follows. First, the three of quality assessment variables significantly influenced on satisfaction except environmental quality. Second, economic and service quality significantly influenced on self-efficacy but environmental and menu quality didn't. Third, satisfaction significantly influenced on loyalty but not on self-efficacy. Fourth, self-efficacy significantly influenced on Loyalty. Conclusions - This study identified the four dimensions to assess the franchised coffee shop service - menu, environment, service and economic quality and verified these four dimensions are valid as indicators to measure the quality of customers' coffee shop experience. Further, by empirically testing the structural relationships among these quality assessment dimensions, satisfaction, self-efficacy and loyalty, this study provided theoretical foundations to explore the relationship between customer and the franchised stores in restaurant businesses. For the industry, the study findings showed that customers highly appreciated menu and economic quality of the service rather than the stores' interior. This indicate that the franchised coffee shops need to focus more on the basics of coffee such as taste and menu variety and economic value than the decoration of the store, which are often over-invested nowadays.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.22 no.5
• /
• pp.147-157
• /
• 2022

The purpose of this study is to establish policy recommendations for the promotion of AI service impact assessment based on the definition of impact assessment and analysis of domestic and foreign AI service impact assessment cases. The direction of implementation was analyzed based on the case of impact evaluation promoted in various fields at home and abroad and the case of impact evaluation at home and abroad of artificial intelligence services. As a step-by-step implementation plan, in the first stage, quantitative indicators such as AI level survey-based economic effects are developed, and in the second stage, information culture such as safety and reliability and artificial intelligence ethics described in the Framework Act on Intelligence Information, social, economic, information protection, and people's daily lives are prepared. In the third stage, discussion on detailed metrics and methods will be expanded and impact assessment results will be evaluated. This study requires analysis through various participants such as policy designers, artificial intelligence service developers, and civic groups in the future.

• Journal of the Korean Society for Precision Engineering
• /
• v.15 no.4
• /
• pp.44-50
• /
• 1998

The creep life fraction can be evaluated by the degree of grain deformation since the grain of Cr-Mo base metal deforms in the direction of stress. The grain deformation method using image processing technique is developed for life assessment of in-service high-temperature components. The new assessment model of grain deformation method is presented to apply to in-service components and is verified by interrupted creep test for ex-serviced material of 1Cr-0.5Mo steel. The proposed model, which is irrespective of stress direction, is to evaluate mean of the absolute deviation for the measured ratios which are diametrical maximum to minimum dimensions for grains.

• Korean Journal of Remote Sensing
• /
• v.33 no.6_2
• /
• pp.1119-1137
• /
• 2017

This study assessed the water provisioning and climate mitigation ecosystem services of the urban forest in Seoul and Gyeonggi-do. The ecosystem service assessment is conducted based on natural function, natural function and population, and natural function and the beneficiary of the ecosystem service. Then, the impact of climate change on ecosystem services is analyzed to figure out the sensitivity of the impact on the beneficiary when the natural function of forest destroys under climate change. Gyeonggi-do has higher function-based water provisioning ecosystem service than Seoul. And population-based water provisioning ecosystem service appears to be higher in the densely populated area. On the other hand, beneficiary-based water provisioning ecosystem service by applying both natural water supply function and beneficiary distribution appears different with the result of population-based water provisioning service assessment. In other words, regions with high beneficiary population show higher ecosystem service than those with a low beneficiary population even though they have the same water storage function. In addition, climate change has a negative impact on the water provisioning ecosystem service. Under climate change, water provisioning service is expected to decrease by 26%. For climate mitigation service, regions close to the forest seem to have a low temperature, which indicates their high climate mitigation service. The center of the city with high beneficiary population shows high beneficiary-based ecosystem service. The climate change impacts the forest growth to decrease which affect the beneficiary-based climate mitigation ecosystem service to decrease by 33%. From this study, we conclude that beneficiary-based function and ecosystem service assessment is needed as well as the supply-based classification of forest function suggested by Korea Forest Service. In addition, we suggest that not only supply-based function classification and ecosystem service assessment but also beneficiary-based function classification and ecosystem service assessment is needed for managing the urban forest, which has been destroyed by climate change. This will contribute to revaluing cases where a forest with low natural function but high beneficiary-based ecosystem service, which is not considered under the current forest function-based assessment system. Moreover, this could assist in developing a suitable management plan for the urban forest.

• KIPS Transactions on Software and Data Engineering
• /
• v.2 no.8
• /
• pp.527-534
• /
• 2013

The software is changed according to the changing businesses and the user requirement, it involves increasing complexity and cost. Considering the repetitive changes required for the software, replacement is more efficient than maintenance at some point. In this study, the replacement time was predicted using the service dissatisfaction index and replacement point assessment index by the software group for each task. First, fuzzy inference was used to develop the method and indicator for the user's service level dissatisfaction. Second, the replacement point assessment method was established considering the quality, costs, and new technology of the software. Third, a replacement time prediction technique that used the gap between the user service measurement and replacement point assessment values was proposed. The results of the case study with the business solutions of three organizations, which was conducted to verify the validity of the proposed prediction technique in this study, showed that the service dissatisfaction index decreased by approximately 16% and the replacement point assessment index increased by approximately 9%.

• Transactions of the Korean hydrogen and new energy society
• /
• v.32 no.6
• /
• pp.551-564
• /
• 2021

The use of clean energy based on the hydrogen economy is increasing rapidly due to the greenhouse gas reduction policies and the increase in the need for hydrogen. Currently, South Korea government have been considering a plan to construct hydrogen refueling stations at expressway service area for the purpose of supplying hydrogen vehicles. In the case of a hydrogen refueling stations, a quantitative risk assessment (QRA) must be performed because it includs and uses a high pressurized hydrogen storage tank. In this study, QRA was conducted using societal risk and F-N curve by the consequence assessment (CA) of jet fire and explosion according to the population density, capacity of the high pressurized hydrogen storage tank and frequency assessment (FA) data to the general hydrogen refueling stations systems in expressway service area. In the cases of jet with a leak diameter of 7.16 mm, regardless of expressway service area location, the societal risk was over 1E-04 that was acceptable for as Low As reasonably practicable (ALARP) region (workforce), but unacceptable for ALARP region (public). In the cases of gas explosion, all expressway service area satisfy ALARP region. In the case of the population density is over 0.0727, QRA for constructing the hydrogen refueling stations, must be conducted.

• Nuclear Engineering and Technology
• /
• v.49 no.2
• /
• pp.286-294
• /
• 2017

The events at the Fukushima Daiichi Nuclear Power Station in March 2011 point out, among other matters, that concurrent accidents at multiple units of a site can occur in reality. Although site risk has been deterministically considered to some extent in nuclear power plant siting and design, potential occurrence of multi-unit accident sequences at a site was not investigated in sufficient detail thus far in the nuclear power community. Therefore, there is considerable worldwide interest and research effort directed toward multi-unit site risk assessment, especially in the countries with high-density nuclear-power-plant sites such as Korea. As the technique of probabilistic safety assessment (PSA) has been successfully applied to evaluate the risk associated with operation of nuclear power plants in the past several decades, the PSA having primarily focused on single-unit risks is now being extended to the multi-unit PSA. In this paper we first characterize the site risk with explicit consideration of the risk associated with spent fuel pools as well as the reactor risks. The status of multi-unit risk assessment is discussed next, followed by a description of the emerging issues relevant to the multi-unit risk evaluation from a practical standpoint.

• Journal of Korea Port Economic Association
• /
• v.28 no.2
• /
• pp.95-111
• /
• 2012

The service quality survey for the customers of Gwangyang container port has been done since 2005. It has been difficult to compare annual levels or rival ports because the calculation of weights among service dimensions that is the most important procedure of the assessment systems did not be founded. In particular, the calculation results by the Analytical Hierarchy Process that specializes in estimating the weights were very unstable and not comparable because they were fluctuated annually more than 90% for the specific item. The objective of this study is to support the establishment for new assessment system of service quality with cost- and time-effective tools at Gwangyang port. The confirmatory factor analysis methodology applied to 2007-2009 survey data from the customers of Gwangyang port can estimate ex-post weights to measure annually the stable service quality. The proposed methodology allows us to build the assessment system of more scientific and accurate service quality while reducing the survey items. By this study, a port company can measure accurately the quality of service and improve its competitiveness through being compared to previous periods and leading companies.

• Research in Community and Public Health Nursing
• /
• v.16 no.4
• /
• pp.381-391
• /
• 2005

Purpose: The purpose of this research is to develop and classify district visiting nursing standards and to standardize visiting nursing service pathways. Method: This research was conducted as a focus group study and analyzed visiting nursing records. We surveyed 201 recipients at urban health centers, who were selected through convenient sampling, from April 2003 to November 2003. Result: First, visiting nursing service recipients were classified into four groups according to household and financial characteristics, existence of disease, ability of self-care, and existence of home care service needs. Standardized pathways of the selected items were assessment. nursing care plan, disease management and promotion of self-care ability for Level I (mean=12.2 visits). For Level II (7.3 visits) were offered assessment. disease management. health education. and health promotion services. For Level III (5.2 visits) were offered assessment. disease management. health education and health promotion services, and for Level IV (2.7 visits) were offered thorough assessment, education for self-care and health promotion. Conclusion: The visiting nursing service pathways identified in this research need to be developed further as basic materials applicable to quality assurance and agency evaluation. For this, we suggest repeated research and test to apply the derived standardized visiting nursing services pathways in visiting nursing programs.

• Journal of Society of Preventive Korean Medicine
• /
• v.22 no.2
• /
• pp.33-40
• /
• 2018

Objectives : Health literacy can affect medical results. This study aimed to detect to the modify point of health literacy assessment tools. Methods : The general Korean Medicine service procedure was recorded and categorized. The participants were in- or out-patient of Korean Medical hospital. Written informed consents were obtained. Results : A total of 20 patients participated, with nine males and eleven females. The chief complaints were pain, growth, cerebral infarction sequela, dyspepsia, diarrhea, feeling of helplessness, mental stress, postpartum symptoms, and menstrual disorder. The Korean Medicine service were categorized into collecting patient information, relationship building, and treatment. Terms used in the service embraced general medical terms and Korean Medical terms. Conclusions : The Korean-medical health literacy assessment tool should incorporate western-eastern combined treatment and Korean medical terms.