• 제목/요약/키워드: Service Review

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Suggestion of a Digital Curation Framework for Historical Contents (역사콘텐츠 활용을 위한 디지털 큐레이션 프레임워크 제안)

  • Lee, Hyewon
    • Journal of Korean Society of Archives and Records Management
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    • v.16 no.3
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    • pp.235-256
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    • 2016
  • This study suggested a digital curation framework for supporting the digital policy of institutes that collect memory. As such, it conducted a literature review and an analysis of digital curation models, as well as a focus-group interview of historians and graduate students majoring in historical studies. In this study, digital curation framework refers to an abstract model for supporting policy development and the planning for a high-level view of the archival information service. This implications of this framework are as follows: (1) to emphasize the data life cycle and connection between stages and actions; (2) to make an infra-schema for understanding institutes that create, arrange, or store specific data as the same history contents have to be provided by different institutes and as there are differences in the data's value; (3) to check the present conditions of information services and their systems; (4) to consider the practical applications of contents that have been collected and stored; and (5) to converge all data in one system through the framework and activate diverse works in the context of the framework.

The Directions for the Development of Korean Online Mediation System for e-Commerce Dispute Resolution (전자상거래 분쟁해결을 위한 우리나라 온라인 조정제도의 발전방향)

  • Kim, Sun-Kwang;Hong, Sung-Kyu
    • International Commerce and Information Review
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    • v.6 no.2
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    • pp.43-62
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    • 2004
  • The present study reviewed the meanings of mediation and the roles of mediators, and examined the necessities of online mediation system, prerequisites for the settlement of the system, foreign cases of promoting online mediation and the current state of online mediation in Korea. It also identified problems in the mediation system in Korea and, based on the analysis of problems, discussed directions for the development of Korean mediation system in broad perspective. Directions for the development of Korean online mediation system suggested in this study can be summarized as follows. Firstly, the government must make an unsparing investment in order to activate online mediation system in Korea. Secondly, from the aspect of online mediation procedure, it is necessary to introduce online mediation system in combination with online seal system or certification marks. Thirdly, the judicial circle must take an amicable attitude toward ADR system and, furthermore, it is necessary for the court to be active in introducing various ADR systems. Fourthly, it is necessary to establish an integrated mediation system for the efficiency of mediation and cost saving. Fifthly, mediators must be provided with systematic and exhaustive periodical retraining programs. Lastly, it is necessary to help people to recognize that mediation system is a better service than other forms of dispute resolution procedure and particularly to enhance users' confidence in online mediation through advertising its advantages and safety. Moreover, in order to make e-commerce-related online dispute resolution available to everybody, it is necessary to overcome language barriers by establishing perfect service systems including automatic translation system in the governmental dimension.

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A Study on the Activation Plan of e-Marketplace to Expand of Shipping Instruments supply at Gwangyang Port (광양항의 선용품공급 확대를 위한 e-Marketplace 구축 방안)

  • Jang, Heung-Hoon;Kim, Kyung-Jin
    • International Commerce and Information Review
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    • v.13 no.1
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    • pp.77-96
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    • 2011
  • Recently e-marketplace, one of the e-business models, has gotten the spotlight so many companies have invested in the E-marketplace work or considered doing business in such a fashion. According to these conditions, Internet business chances are expanded and strategic activities are increased in ocean or harbor fields, as well. In addition, these days, port-related-ideas have changed just increasing the carloadings, expanding the harbor facilities so called quantity growth into creating the high valued-added business, namely quality growth. The Shipping Instrument supply business is one of the important high valued-added businesses of the harbor-related field. However, because the Shipping Instrument supply business at Gwangyang Port is very poor and operated on a small scale, the harbor service business has not been activated. Thus this study demonstrates that the e-Marketplace is forming a way to expand the Shipping Instrument supply business in order to develop the harbor service business at Gwangyang Port.

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A Study on the e-Business Utilization Schemes in Small and Medium Companies (국내 중소기업 전자상거래 현황 및 활성화 방안에 관한 연구)

  • Lee, Jong-Min
    • Korean Business Review
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    • v.18 no.1
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    • pp.1-17
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    • 2005
  • This study attempts to investigate the IT utilization and e-business level of the small and medium companies in order to facilitate their e-commerce efforts. Results show that they have basic IT infrastructures such as internet and PC, but they use their IT resources mainly for office automations. Major problems with such low level of IT utilization are in their lack of manpower, skill, and fund. Considering above issues, web hosting service is believed as a good measure to alleviate their problems. Hence, this paper suggests that utilization of the web-based ASP can be a viable solution for the currently revealed issues. Also, development of creative IT application(business) cases and their advertizement can lead small and medium finns to more productive IT investments, which requires more diverse IT performance measurements such as BSC(balanced scorecard), other than traditional ROI.

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A Confirmatory Factor Analysis for Quality Competitiveness Excellence Company Evaluation Indicators (품질경쟁력 우수기업 평가지표의 확인적 요인분석)

  • Park, Dong Joon;Yun, Yeboon;Yoon, Min
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.43 no.3
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    • pp.101-111
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    • 2020
  • Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government-affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

Development of the Quality Indicators in Long Term Care Service (장기요양서비스의 질 평가 지표 개발)

  • Lee, Tae-Wha;Cho, Eun-Hee;Ko, Yu-Kyung;Whang, Yun-Sun;Kim, Bok-Nam;Lim, Eun-Shil;Lee, Hye-Sun
    • Journal of Korean Academy of Nursing Administration
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    • v.18 no.1
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    • pp.106-117
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    • 2012
  • Purpose: This study was designed to develop quality outcome indicators for nursing homes and community-based home care that would contribute to an appropriate evaluation and improvement of quality of long term care in Korea. Methods: The preliminary quality indicators of long term care were developed from a literature review and clinical expert panel. A content validity testing was done using a panel of experts who were selected from academic and clinical field of long-term care. The final quality indicators were confirmed after application in four nursing homes and four home care agencies to test clinical validity. Results: The preliminary quality indicators consisted of 3 domains and 19 indicators. The final quality indicators were composed of 4 domains and 17 indicators. Conclusion: This study demonstrated the feasibility of outcome quality indicators in long term care. These quality indicators can be effectively used to evaluate the quality of nursing home and home care and to improve the quality of care in the Korean long-term care system.

A Review of the Domestic Trends of Korean Traditional Medicine for Idiopathic Scoliosis (특발성 척추측만증의 한의학적 치료에 대한 국내 연구 동향: 국내 학술지를 중심으로)

  • Lee, Sang-Woon;Chu, Hui-Yeong;Kim, Ho;Lee, Sang-Gun;Choi, Jae-Yong;Lee, Yu-Jin;Choi, Kang-Eah
    • Journal of Korean Medicine Rehabilitation
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    • v.30 no.4
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    • pp.55-64
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    • 2020
  • Objectives This study aimed to analyze the trends of Korean traditional medicine treatment for idiopathic scoliosis. Methods We searched clinical studies used Korean traditional medicine for idiopathic scoliosis in 4 Korean online databases 'Koreanstudies Information Service System', 'Earticle', 'Oriental Medicine Advanced Searching Integrated System', 'Research Information Sharing Service'. We selected 18 studies and analyzed their characteristics according to author, publication year, number/sex/age of patient, treatment period, intervention, outcome measure and result. Results Eighteen case report studies were selected by criteria and randomized controlled trials were not found. The most frequently used therapy was Chuna therapy. Cobb's angle was most commonly used outcome measure. Conclusions In this study, we reviewed studies used Korean traditional medicine treatments for idiopathic scoliosis. However, evidence is limited because all selected studies were case reports. This study suggests that further clinical studies are needed to provide higher evidence about Korean traditional medicine treatment for idiopathic scoliosis.

A Study on the Relationships among Personality, LMX(Leader-Member Exchange) and Innovative Behavior of Foodservice Employees' (외식서비스종사원의 성격특성, LMX, 혁신행동 간의 영향관계 연구)

  • Kim, Young Hun
    • Culinary science and hospitality research
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    • v.21 no.4
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    • pp.175-191
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    • 2015
  • The purpose of this study is to investigate the relationships among personality, LMX(leader-member exchange), and innovative behavior of the employees engaged in the foodservice business. In order to achieve the purpose of this study, a literature review was first carried out concerning personality, LMX, and innovative behavior of employees. The questionnaire survey was conducted on foodservice employees working at a hotel buffet restaurant and an independent buffet restaurant in the Busan area. The survey period was from Oct. 1, 2014 to Oct. 15, 2014, and 236 cases were used for analysis. The results are as follows. Foodservice employees who are agreeable and extroverted are likely to develop innovative ideas in the course of their job duties. In addition, foodservice employees who are agreeable, extroverted and conscientious are likely to practice innovative ideas. LMX, especially the contributable relationship between leader and employee, has a positive effect on the development of innovative ideas, and the contributable, respectable, and loyal relationship between leader and employee has a positive effect on the practice of innovative ideas in the foodservice industry.

Improvement of Accessibility to Dental Care due to Expansion of National Health Insurance Coverage for Scaling in South Korea (치석제거 요양급여 확대 정책으로 인한 치과의료 접근성 향상)

  • Huh, Jisun;Nam, SooHyun;Lee, Bora;Hu, Kyung-Seok;Jung, Il-Young;Choi, Seong-Ho;Lee, Jue Yeon
    • The Journal of the Korean dental association
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    • v.57 no.11
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    • pp.644-653
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    • 2019
  • Since 2013, adults aged over 20 can receive national health insurance scaling once a year in South Korea. In this study, we analyzed the usage status of national health insurance care service for periodontal disease in 2010-2018 by using Healthcare big data of the Health Insurance Review and Assessment Service. The increase rate of the dental care users was very high at 7.8 and 11.2% in 2013 and 2014, respectively. These are higher than the increase rate of all medical institution users, which is between -1.7 and 3.7%. In 2017, the rate of dental use was 44.4%, which has increased more than 10% compared to 2012. Percent receiver of national health insurance scaling was 19.5% in 2017. The 20s had the highest rate of 23.2%. The rate decreased with age. Based on these results, it can be evaluated that the expansion of national health insurance coverage for scaling improves accessibility to dental care. A more long-term assessment of the effect of periodic dental examination and scaling on reducing the prevalence of periodontal disease is needed. National health insurance coverage should be extended to oral hygiene education and supportive periodontal therapy in order to prevent periodontal disease.

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Design and experiment for prototype of safety route service for passenger ships considering quality in use (사용상 품질을 고려한 여객선 안전항로 서비스 프로토타입 설계 및 실험)

  • Kim, Kilyong;Lee, Seojeong
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2015.10a
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    • pp.45-46
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    • 2015
  • The guideline on software quality assurance and human-centered design for e-Navigation was approved as IMO circular June 2015. e-Navigation software systems are characterized by a high proportion of data quality and quality in use. The purpose of this paper is to improve the quality in use of the maritime software quality assurance for the safety route guiding service. In this study, we added the stage which the stockholders such as a project manager, software developers, and end-users use the prototype that was developed based on the scenarios before the stage of design and development. Through this, we could review the requirement about the quality in use for a limited time at the beginning of the project. also we could raise understanding the concept of this project and goal system.

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