Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Confirmatory Factor Analysis for Quality Competitiveness Excellence Company Evaluation Indicators

품질경쟁력 우수기업 평가지표의 확인적 요인분석

  • Park, Dong Joon (Department of Statistics, Pukyong National University) ;
  • Yun, Yeboon (Faculty of Environmental and Urban Engineering, Kansai University) ;
  • Yoon, Min (Department of Applied Mathematics, Pukyong National University)
  • 박동준 (부경대학교 통계학과) ;
  • 윤예분 (간사이대학교 도시환경공학부) ;
  • 윤민 (부경대학교 응용수학과)
  • Received : 2020.08.26
  • Accepted : 2020.09.24
  • Published : 2020.09.30
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Abstract

Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government-affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

Keywords

References

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