DOI QR코드

DOI QR Code

A Confirmatory Factor Analysis for Quality Competitiveness Excellence Company Evaluation Indicators

품질경쟁력 우수기업 평가지표의 확인적 요인분석

  • Park, Dong Joon (Department of Statistics, Pukyong National University) ;
  • Yun, Yeboon (Faculty of Environmental and Urban Engineering, Kansai University) ;
  • Yoon, Min (Department of Applied Mathematics, Pukyong National University)
  • 박동준 (부경대학교 통계학과) ;
  • 윤예분 (간사이대학교 도시환경공학부) ;
  • 윤민 (부경대학교 응용수학과)
  • Received : 2020.08.26
  • Accepted : 2020.09.24
  • Published : 2020.09.30

Abstract

Companies struggle to make their best products with high quality and service at a competitive price in global markets. However, customer needs and requirements keep changing with a variety of situations. Companies that face the changes can not stay the same and make an effort to adapt themselves to new circumstances. They would probably review the overall management system that is currently implementing to improve management efficiency. Among other things, quality might be considered to be a crucial element if they are manufacturing industries to be sustained in global markets. KSA (Korean Standards Association) is a government-affiliated organization under the Ministry of Trade, Infrastructure, and Energy. It is a Korean standards provider for quality and service industry. KSA confers national commendations for organizations, quality circles, artisans, QCEC (Quality Competitive Excellent Company), and the most honorable KNQA (Korean National Quality Award) every year. KSA established KNQA on the basis of Malcom Baldrige National Quality Award, Deming Prize, and European Quality Award. Research on quality awards shows that there are many similarities in the framework. Although KSA summarizes two factors for 13 evaluation indicators in the quality competitive excellent model of QCEC, the categorization is ambiguous to explain them according to earlier studies. We performed a deep analysis of foreign quality awards and background for KNQA and QCEC. We conducted a content analysis of KNQA and QCEC and matched evaluation items that were closely related. We proposed a quality competitiveness model with three factors, Technology, System, and Tools, summarizing 13 evaluation indicators in QCEC. Based on audit data for six years from 2012 to 2017 we carried out a confirmatory factor analysis for the proposed model by examining the model validity and fitness.

Keywords

References

  1. Ambastha, A. and Momaya, K., Competitiveness of firms : review of theory, framework, and models, Singapore Management Review, 2004, Vol. 26, No. 1, pp. 45-61.
  2. American Society for Quality Control, http://asq.org.
  3. Brwon, T.A., Confirmatory Factor Analysis for Applied Research, The Guilford Press, U.S.A., 2006.
  4. Defeo, J.A. and Juran, J.M., Juran's Quality Handbook : The Complete Guide to Performance Excellence, McGraw Hill, 6th edition, U.S.A., 2010.
  5. Diaz-Chao, A., Sainz-Gonzalez, J., and Torrent-Sellens, J., The competitiveness of small network-firm : a practical tool, Journal of Business Research, 2016, Vol. 69, No. 5, pp. 1769-1774. https://doi.org/10.1016/j.jbusres.2015.10.053
  6. Flynn, B.B., Schroeder, R.G., and Sakakibara, S., The impact of quality management practices on performance and competitive advantage, Decision Sciences, 1995, Vol. 26, No. 5, pp. 659-691. https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
  7. Ghobadian, A. and Woo, H.S., Characteristics, benefits, and shortcomings of four major quality awards, International Journal of Quality and Reliability Management, 1996, Vol. 13, No. 2, pp. 10-44. https://doi.org/10.1108/02656719610109999
  8. Hair, J.F., Blakc, W.C., Babin, B.J., and Anderson, R.E., Mutivariate Data Analysis, Cengage, 7th edition, U.S.A., 1998.
  9. Hu, L. and Bentler, P.M., Fit indices in covariance structure modeling : sensitivity to underparameterized model misspecification, Psychological Methods, 1998, Vol. 3, No. 4, pp. 424-453. https://doi.org/10.1037/1082-989X.3.4.424
  10. IBM SPSS Analysis of Moment Structure Version 22, https://www.ibm.com/kr-ko/marketplace/structuralequation-modeling-sem.
  11. Institute of Management Development and World Economic Forum, The World Competitiveness Report, Lausanne, Switzerland, 1993.
  12. Karimi, A., Safari, H., Hashemi, S.H., and Kalantar, P., A study of the baldrige award framework using the applicant scoring data, Total Quality Management, 2014, Vol. 25, No. 5, pp. 461-477. https://doi.org/10.1080/14783363.2013.830386
  13. Kim, H.G., Kang, B.H., and Park, D.J., A fundamental concept of risk-based thinking and risk management for ISO 9001:2015 certification, Journal of Society of Korea Industrial and Systems Engineering, 2017, Vol. 40, No. 3, pp. 38-48.
  14. Kim, H.G., Kang, B.H., and Park, D.J., Counterplan of manufacturers in accordance with ISO 9001:2015 revision conversion, Journal of Society of Korea Industrial and Systems Engineering, 2016, Vol. 39, No. 3, pp. 71-82. https://doi.org/10.11627/jkise.2016.39.3.071
  15. Korean National Quality Award, https://knqa.ksa.or.kr/knqa/2266/subview.do.
  16. Korean National Quality Award, https://knqa.ksa.or.kr/knqa/2301/subview.do.
  17. Korean Standards Association, http://www.ksa.or.kr.
  18. Kumar, A., Motwani, J., and Douglas, C., A Quality competitiveness index for benchmarking, Benchmarking : An International Journal, 1999, Vol. 6, No. 1, pp. 12-21. https://doi.org/10.1108/14635779910258139
  19. Lau, R.S.M., Zhao X., and Xiao M., Assessing quality management in china MBNQA criteria, International Journal of Quality and Reliability Management, 2004, Vol. 21, No. 7, pp. 699-713. https://doi.org/10.1108/02656710410549064
  20. Lee, H.S. and Chung, K.S., Financial performance of excellent quality competitiveness enterprise awarding companies : focusing on the moderating effect of year, Journal of Korean Society Quality Management, 2016, Vol. 44, No. 3, pp. 617-638. https://doi.org/10.7469/JKSQM.2016.44.3.617
  21. Lee, H.S. and Oh, W.J., A study on the historical background of foreign business excellence models, The Journal of Business History, 2016, Vol. 31, No. 1, pp. 27-50.
  22. Loehlin, J.C., Latent Variable Models, An Introduction to Factor, Path, and Structural Analysis, Lawrence Erlbaum Associates Publishers, London, 1998.
  23. Man, T.W.Y., Lau, T., and Chan, K.F., The competitiveness of small and medium enterprises : a conceptualization with focus on entrepreneurial competencies, Journal of Business Venturing, 2002, Vol. 17, No. 2, pp. 123-142. https://doi.org/10.1016/S0883-9026(00)00058-6
  24. Marsh, H.W., Balla, J.R., and McDonald, R.P., Goodness-of-fit indices in confirmatory factor analysis : the effect of sample size, Psychological Bulletin, 1988, Vol. 103, No. 3, pp. 391-410. https://doi.org/10.1037/0033-2909.103.3.391
  25. Miguel, P.A.C., Receiving a national quality award three times-recognition of excellence in quality and performance, The TQM Journal, 2015, Vol. 27, No. 1, pp. 63-78. https://doi.org/10.1108/TQM-10-2010-0027
  26. Moon, J.Y., Lee, S.C., Park, Y.S., and Suh, Y.H., A study on the causal relationships in the korean national quality award model, Total Quality Management, 2011, Vol. 22, No. 7, pp. 705-726. https://doi.org/10.1080/14783363.2011.585767
  27. National Institute of Standards and Technology, Baldrige Performance Excellence Program, https://www.nist. gov/baldrige/baldrige-criteria-commentary
  28. Park, D.J., Empirical analysis for evaluation index of quality competitiveness excellent companies, Journal of Society of Korea Industrial and Systems Engineering, 2016, Vol. 39, No. 1, pp. 37-46. https://doi.org/10.11627/jkise.2016.39.1.037
  29. Park, D.J., Jung, H.S., Kang, B.H., and Kim, H.G., Business values of ISO 9000:2000 to korean shipbuilding machinery manufacturing enterprises, International Journal of Quality and Reliability Management, 2007, Vol. 24, No. 1, pp. 32-48. https://doi.org/10.1108/02656710710720312
  30. Park, D.J., Kim, H.G., Kang, I.S., and Yoon, M., Relationship analysis for evaluation indicators of quality competitiveness model, Proceeding of Society of Korea Industrial and Systems Engineering, 2019, pp. 65-74.
  31. Park, D.J., Yoon, M., Kang, B.H., and Kim, H.G., An empirical analysis on ISO 9001:2015 transition audits, Journal of Society of Korea Industrial and Systems Engineering, 2018, Vol. 41, No. 4, pp. 70-80.
  32. Park, D.J., Yun, Y., Kang, I.S., Yoo, E.J., Kim, H.G., and Yoon, M., A characteristic analysis for quality competitiveness excellent company, Journal of Society of Korea Industrial and Systems Engineering, 2019, Vol. 42, No. 3, pp. 95-108.
  33. Park, S., Hartley, J.L., and Wilson, D., Quality management practices and their relationship to buyer's supplier ratings : a study in the korean automotive industry, Journal of Operations Management, 2001, Vol. 19, No. 6, pp. 695-712. https://doi.org/10.1016/S0272-6963(01)00065-1
  34. Quality Competitiveness Assessment System, http://qcas.ksa.or.kr.
  35. Rajashekharaiah, J., Quality leaders-learning from the deming prize winners in india, International Journal for Quality Research, 2014, Vol. 8, No. 3, pp. 431-446.
  36. Ramlawati, R. and Putra, A.H.P.K., Total quality management as the key of the company to gain the competitiveness, performance achievement, and consumer satisfaction, International Review of Management and Marketing, 2018, Vol. 8, No. 5, pp. 60-69.
  37. Shurchuluu, P., National productivity and competitive strategies for the new millennium, Integrated Manufacturing Systems, 2002, Vol. 13, No. 6, pp. 408-414. https://doi.org/10.1108/09576060210436650
  38. Union of Japanese Scientists and Engineers, Deming Prize, http://juse.or.jp/deming_en/challenge/03.html