• 상하수도학회지
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• 제20권3호
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• pp.411-429
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• 2006

To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

• Asia pacific journal of information systems
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• 제16권3호
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• pp.177-192
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• 2006

Following the idea of "what you measure is what you get," this paper discusses the necessity to improve the plan and management of Application Service Provider (ASP) service based on performance evaluation. The Balanced Scorecard (BSC) has been used as a tool for suggesting the measures that can evaluate performance of a company by considering both financial and non-financial perspectives. The current BSC does not provide techniques to formally define, verify, implement and analyze the performance measures of ASP. Therefore, we developed a methodology for strategy development of ASP service by analyzing the BSC performance measures. This methodology provides a strategy for improving ASP service. The methodology proposed in this paper provide executives with core parts for achieving vision as well as the corresponding interpretation model for developing strategy. The methodology consists of the following two phases: BSC and Importance-Performance Analysis (IPA) phase. The methodology is illustrated through a case study in each phase. The case study shows practical deployment of our methodology.

• 한국조리학회지
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• 제11권4호
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• pp.198-213
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• 2005

This study was administered to demonstrate how unsatisfied customers would be influenced by the change in the quality of the service delivered to them after the dissatisfaction occurs. In light of the above, the objective of this study is to find out what leads to dissatisfaction in the minds of the consumers and also to identify the common behavioral patterns indicated by unsatisfied consumers. This study consists of two parts: a research based on the review of the literature and empirical study methods. As a result, a research for the popular forms of complaining patterns shows opportunities for restaurants to come up with measures to improve their service quality when customers are unsatisfied. In service recovery situation, distributive and interactional justice significantly influence customers' repurchase. Therefore, firms ought to offer monetary compensation, explain about the problems, and make their best efforts to recover the failure because the efforts also affect repurchase.

• 보건의료산업학회지
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• 제12권1호
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• pp.161-171
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• 2018

Objectives : As the management philosophy of hospital social responsibility is diversified, we systematically reviewed the literature to apply ISO 26000 to the monitoring of social responsibility activities in accordance with social needs and changes. Methods : PubMed Database, NDSL and RISS were searched for articles related to CSR based on ISO 26000. The articles were classified according to aims, methods and results. Results : There is a lack of research and development of the CSR tools of hospitals, including human rights, labor practices, and consumer issues, which are parts of the seven key topics of ISO 26000. Conclusions : Based on ISO 26000 as an international standard for social responsibility activities, it is necessary to develop a measurement tool for social responsibility activities that reflects legal and institutional situations of Korean hospitals.

• 정보처리학회논문지C
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• 제19C권1호
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• pp.29-38
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• 2012

최근 급속도로 보급되고 있는 스마트폰과 SNS(Social Network Service)로 인한 인터넷 응용프로그램 활용의 증가는 3G 네트워크 이상의 네트워크 대역폭을 빠르게 잠식해가고 있으며 이로 인한 속도 저하와 서비스 질 저하로 인한 기간통신사들의 시설투자비 증가 요구가 강하게 대두되고 있다. 아울러 모바일 네트워크 사용자의 폭증에 따르는 모바일 서비스 제공자와 모바일 네트워크상의 ID관리문제를 촉발하고 있다. 본 논문은 3G 네트워크에서 모바일 인터넷 응용 서비스상의 사용자 ID관리와 보안문제를 해결하기 위한 프로토콜로 제안된 IDM3G[1]를 기반으로 보다 향상된 인증관리 프로토콜을 제안한다. 제안하는 $I^2DM$ 프로토콜은 기존의 IDM3G 프로토콜이 MO를 통한 상호 인증을 수행하면서 발생시키는 부하를 모바일 인터넷 응용 서비스 제공자에게 일정 부분의 역할을 분산시킴으로써 모바일 및 서비스 제공자의 ID관리와 함께 네트워크 부하와 정보처리를 위한 프로세스 부하 그리고 송수신되는 패킷의 수를 보다 효율화한다. 향후 더욱 그 수요가 폭증할 것으로 예상되는 3G 이후의 모바일 네트워크에 대한 수요를 대비하여 보다 최적화된 프로토콜을 제안한다.

• 전자공학회논문지CI
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• 제46권4호
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• pp.111-120
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• 2009

본 논문에서는 자동차 부품과 같이 다량 다품종의 부품을 효율적으로 관리할 수 있는 ubiWarehouse 시스템을 제안한다. 먼저, 5W1H 상황표현으로 사용자 작업상황을 체계적으로 정의하고, 상황인식기를 기능별로 구분하여 관리규칙에 의해 각 모듈을 독립적으로 운영한다. 입출고 부품의 선반 적합도를 계산하여 효율적인 이동경로를 선정하고 자주 동시에 취급되는 관련부품들이 인접할 수 있도록 한다. 이때, 다른 사용자가 현재 방문하고 있거나 바로 방문할 예정인 경우에는 충돌해결을 위해 방문순서를 변경하여 양보한다. 결과적으로, 제안한 시스템은 경쟁을 피하면서도 효율적으로 부품을 입출고할 수 있는 경로를 사용자에게 제공하고, 관련 부품들이 가까운 위치에 모이도록 선반을 배정하여 창고 공간을 효과적으로 활용한다. 또한 입출고 이력을 이용한 사용자별 성향을 파악하여 개인화된 서비스를 제공하고, 실시간적인 입출고 갱신과 경보상황 처리로 재고정보의 정확도를 향상시키는데 기여할 수 있다.

• 통상정보연구
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• 제6권2호
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• pp.107-127
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• 2004

The rapid development of internet information technology has increased interest in e-Trade these days, but it is not activated greatly up to now. In order to promote e-Trade, it is essential to construct cooperative process such as connecting systems among trade related parties. Building e-Trade platform which is based on the infrastructure of the past trade automatic system is key point of promoting e-Trade. To do this, a study on the basic concept and specific components of e-Trade platform is needed absolutely. At this point of view, after this paper has examined domestic and foreign studies on the fundamental technologies about electronic commerce, it drew several key technologies that could be applied to e-Trade considering the current IT trend. Then it evaluates these technologies according to Technology Reference Model(TRM) of the National Computerization Agency. This will help us to show the operation strategy as well as the concept of future e-Trade platform and its composition. On the basis of the theoretical background, this paper classified NCA's technology model into 6 fields, which are application. data, platform, communication, security and management. Considering the key technologies, e-Trade platform has to be mutually connected and accept international standards such as XML. In the aspect of business side, trade relative agencies' business process as well as trading company's process has to be considered. Therefore, e-Trade platform can be classified into 3 parts which are service, infrastructure and connection. Infrastructure part is compared of circulating and managing system of electronic document, interface and service framework. Connecting service (application service) and additional service (application service) consist of service part. Connecting part is a linking mutual parts and can be divided into B2B service and B20 service. The organization operating this e-trade platform must have few responsibilities and requirements. It needs to positively accept existing infrastructure of trade automatic system and improving the system to complete e-trade platform. It also have to continuously develop new services and possess ability to operate the system for providing proper services to demanders. As a result, private sector that can play a role as TTP(Third Trust Party) is adequate for operating the system. In this case, revising law is necessary to support the responsibility and requirement of private sector.

• 한국방재학회 논문집
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• 제4권4호
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• pp.7-12
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• 2004

이 연구는 재난관리체제의 운영실태를 소방을 중심으로 분석하고 개선방안을 제시하였다. 이 연구에서는 대도시와 6대 광역시 그리고 경기도지역에서 소방업무를 담당하는 실무자들을 대상으로 설문조사를 실시하여 재난관리체제의 문제점을 실증적으로 파악하였다. 재난관리상의 문제점은 법 제도운영체제, 행정조직, 단계별 대응체제를 중심으로 파악하였다. 그 결과 서울시와 광역시를 포함하는 대도시지역과 경기도 시군지역에서 느끼는 재난관리체제 실태의 거의 상반되게 나타났다. 따라서 대도시와 시군지역에 대해서는 차등적인 재난관리체제를 마련 운용하는 것이 바람직하다고 판단된다.

• 한국병원경영학회지
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• 제18권3호
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• pp.83-105
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• 2013

The purpose of this study is to make managerial information regarding outsourcing more concrete by identifying and evaluating how outsourcing as an useful strategic tool for hospitals influences organizational effectiveness. The survey was performed to 311 general hospitals and tertiary hospitals, and 63 questionnaires were recovered and analyzed. As the result of measuring organizational effectiveness after introduction of outsourcing, non-financial performance(3.34) was higher than financial performance(3.25) and satisfaction(3.08). According to the characteristics of organizational structure, financial performance showed statistically significant difference when categorizing the hospitals. It was higher in the general hospitals than in the tertiary hospitals. In addition, the hospitals that outsource the logistic and patient affairs parts have higher financial performances than non-financial ones. Especially, there was statistically significant difference depending on the sub-parts of the logistics, which means the hospitals outsourcing the logistic part have higher financial performance than the hospitals without outsourcing the logistics.

• 대한안전경영과학회지
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• 제6권4호
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• pp.227-238
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• 2004

This development has tried to scheme out the convenience for users to use the 3D modeling solution which is developed from the existing programs. The extended 3D modeling solution, to be developed through the use of the API which is provided and Microsoft Access, database is able to reuse the parts, subassemblies of parts, and assemblies. A methodology exhibits the possibility to use a Spinfire Professional Spinfire Reader program. The web evaluation system, which is used to connected with the Internet explorer and to construct a web service, will repeat the evaluations of the company staffs and customers about the new products which the company have designed. The furniture manufacturing company will adopt the 3D modelling solution in modelling the new products and go through the web evaluation system to collect dissatisfied facts of the customers or the company staffs against the new product. Finally, it will contribute to the enormous benefit creation of the enterprise.