Journal of Korean Society of Water and Wastewater (상하수도학회지)

The Korean Society of Water and Wastewater (대한상하수도학회)
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Development and Application of Performance Indicators to Estimate the Service Activities Relating with Water and Wastewater Works: Focus on Water Works Parts

상하수도 서비스 평가지표 개발 및 적용: 상수도 분야를 중심으로

  • 최태용 (한국상하수도협회 기획처) ;
  • 윤여천 (한국상하수도협회 기술연구팀) ;
  • 이정란 (한국상하수도협회 기술연구팀) ;
  • 김덕진 (환경관리공단 연구개발팀) ;
  • 조재홍 (한국수자원공사 홍보실) ;
  • 구자용 (서울시립대학교 환경공학부)
  • Received : 2006.04.12
  • Accepted : 2006.06.12
  • Published : 2006.06.15
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Abstract

To improve Service quality for water and wastewater works, most water and wastewater utility effort to develop not only facility construction but also operation optimization. The operation is optimized by accurate estimation for ongoing situation. And from the accurate estimation, utility operator gain a information about their service quality and problems, So we developed a evaluation tool (Performance Indicators: PI) for service activity of water and wastewater works. The PI was developed in many countries and some international organizations (World Bank, IWA etc.) for service benchmarking. And ISO (international organization for standardization) just has been making a service standard for water and wastewater system (So called ISO/C224). This proceeding for making a service standard is ongoing now and will be launched in 2007. In our study, PI was composed of 6 parts (A human resource, facility management, operation, service quality, finance and environment). To evaluate water utilities, performance indicators for water was consisted of 100 items. Each 2 water utilities were estimated by this performance indicator. From the study, we just know that the performance indicator was a very useful tool to estimate utility service quality. And from the result, it is possible to know the strong and weak point of estimated utilities.

Keywords

Acknowledgement

Supported by : 환경부

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