• Journal of Korean Society for Quality Management
• /
• v.35 no.3
• /
• pp.21-36
• /
• 2007

This article is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We tried to measure the public service quality and overall satisfaction by using several DEA models, degree of combination and top2box which is a little bit different methodology from traditional ones. We used CCR, Super-efficiency and Slack based measure(SBM) model in DEA to measure public service efficiency of the 16 public institutions(7 City Halls and 9 Provincial offices). Since the traditional method based on the measurement model(CCR, BCC) has the fundamental problems without taking account of the existence of slacks inputs and outputs in several efficient units, we suggest to measure the exact amount of efficiency and inefficiency of the public sector and rank analysis many efficient units exactly through the slacks-based measure model(SBM)

• Journal of the Korea institute for structural maintenance and inspection
• /
• v.13 no.1 s.53
• /
• pp.88-96
• /
• 2009

This study proposes a wireless measurement system that is a new safety management system by using an FBG sensor and a PDA. The sensor part has many advantages of implementing a wireless measurement system, and the study emploies an FBG-LVDT sensor, FBG-STRAIN sensor, FBG-TEMP sensor, and FBG-ACC sensor, using FBG sensors. Also, the study show a configuration of a signal process system for operating a wireless transmission system of FBG sensors applied to the signal process system, and engrafted the cutting edge information technology industry in order to display from a remote distance using a PDA. In order to verify the applicability of the developed FBG sensors and wireless measurement monitoring system to the field, their accuracy, and usability, the study has conducted a static and dynamic test to a bridge in the field. The study made an assessment of service for the vibration of the bridge by applying dynamic data measured by an FBG-LVDT sensor and FBG-ACC sensor to Meister's curve and prepared methods for assessing the vibration of the bridge by proposing a standard of vibration limitation given the service of vibration of the bridge. As a follow up for this study, it would be necessary to set up an overall model for the standard of service assessment established in this study.

• Survey Research
• /
• v.10 no.1
• /
• pp.91-112
• /
• 2009

The aim of this study is to suggest a new website measurement scale revised in accordance with the present tendency, and to test the practical use of it. The empirically current studies suggest the information, connectivity, practical function, lay - out, design, interlace, system, service as a website measurement scale. However. this study suggest a new website measurement scale including communication between internet users, platform for editing information. The test of a practical use about measurement scale progressed by a survey on computer access. A sample of 300 internet users answered the question based on a new website measurement scale. The result of this study shows that primary factors of the website measurement scale are information, user interface, website service, and communication. The influence of these factors on user's website preference changed as compared with the past. The result also shows that there is close correlation between information factor and communication factor. And the communication factor suggested on this study has effected in user's website satisfaction. Results imply that the idea of web2.0 is practically an important strategy for improving website satisfaction. And, because influence of primary factors on the website satisfaction has changed continually, strategic planning will have to be kept up.

• KSCE Journal of Civil and Environmental Engineering Research
• /
• v.42 no.5
• /
• pp.599-606
• /
• 2022

Strain gauges and the bridge weigh-in-motion (BWIM) method are the representative field measurement methods used for fatigue evaluationsof a steel bridge-in-service. For a fatigue reliability evaluation to assess fatigue damage accumulation, the effective stress range and the number of stress cycles applied as the fatigue details can be estimated based on the AASHTO Manual for Bridge Evaluations with the field measurement data of the target bridge. However, the procedure for estimating the effective stress range and the stress cycles from field measurement data has not been explicitly presented. Furthermore, studies that quantitatively compare differences in fatigue evaluation results according to the field measurement data type or processing method used are still insufficient. Here, a fatigue reliability evaluation is conducted using strain and BWIM data that are measured simultaneously. A frame model and a shell-solid model were generated to examine the effect of the accuracy of the structural analysis model when using BWIM data. Also, two methods of handling BWIM data when estimating the effective stress range and average daily cycles are defined. As a result, differences in evaluation results according to the type of field measurement data used, the accuracy of the structural analysis model, and the data handling method could be quantitatively confirmed.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.33 no.2
• /
• pp.45-73
• /
• 2008

Quality has long been considered as an important factor in creating competitive advantage, and researches on quality have not been limited to off-line products but actively extended to e-services and information goods. However, given the nature of multi-dimensional aspect of quality, the systematic study on the quality of online service is still in its early stage. Especially, studies on the quality of ASP services have been rare in academic and professional journals despite the growth of ASP industry in its size and the rapid expansion in the range of application. In this paper we clarified the multi-dimensional quality aspects of the ASP service using a Garvin's framework (1984) which encompasses the service aspects of Products, and developed a measurement model for ASP service qualify. Then we empirically tested the effects of ASP service quality on user satisfaction and perceived firm performance using the data from 240 Korean small firms with less than 50 employees that had experienced the ASP service. Our results show that there are positive relationships among ASP service quality and personal performance, user satisfaction and perceived firm performance, and that product and service-related aspects of ASP service exert differential effects on performance measures so that the product-related aspects of the ASP service such as performance, features, reliability and conformance are considered to be more important in evaluating benefits from ASP services. Contrary to the approaches In literature where only the quality of online services is evaluated, our results emphasize the importance of differentiating Product and service-related aspects of ASP service and provide a basis for more comprehensive evaluation of ASP service quality.

• Journal of Korea Port Economic Association
• /
• v.35 no.4
• /
• pp.67-84
• /
• 2019

In order to suggest ways to enhance service competitiveness in cruise and destination, this study developed a measure of cruise tour service and analyzed the impact and relative importance on customer satisfaction. Specifically, for the service quality analysis, based on the SERVPERF model, the specialty of the industry was reflected through the arguments of tourism and transport logistics, and the three factors of cruise service quality and destination service quality were derived and utilized as measurement tools. As an analysis method, factor and reliability analysis were conducted using data collected via a survey. Next, correlation analysis was conducted to analyze the relationship between variables and regression analysis was performed to check the impact of cruise tour service quality on customer satisfaction. The study found that both cruise service attributes and destination service attributes had a positive effect on customer satisfaction and that the relative importance of service attributes was identified. Accordingly, it was found that the service quality should be formed by reflecting arguments in the tourism and transport logistics sectors and that the service should be further improved and developed according to the importance of the service attributes so as to enhance cruise tour products.

• The Korean Journal of Franchise Management
• /
• v.11 no.4
• /
• pp.17-29
• /
• 2020

Purpose: As the untact culture has spread due to the recent COVID-19, the service industry as well as the beauty salon is shrinking. In order to overcome such a crisis in beauty salons, the lower dimension of beauty salon service quality is divided into servicescape, technical service, and employee service, and actions are taken with the 'perceived value of the customer' as a parameter. In this study, S-O-R(Stimulus-Organism-Response) theory was applied for customer-centered analysis, and gender and regularity were selected as moderator variables to add practical implications. Research design, data, and methodology: All constructs were measured using items developed and used in the previous study. A total of 261 questionnaires were collected online using NaverForm. The data were analyzed using factor analysis, correlation analysis, and measurement model analysis with SPSS 22.0 and AMOS 22.0. After testing the research model and hypothesis for the entire group, a multi-group analysis was conducted by dividing into male and female groups, regular customers, and non-regular customers. Results: First, this study showed that the service environment of beauty salon customers had a negative (-) effect on perceived utilitarian value, and the technical service and perceived hedonic value had a positive (+) effect on the customer's behavioral intention. Technical service and employee service had a positive (+) effect on perceived hedonic value, but perceived hedonic value did not affect customer's behavioral intention. Second, there is no statistically significant difference in each path between male and female groups. Third, there was a statistically significant difference between regular customers and non-regular customers, only the path that the servicescape influences the perceived hedonic value. Conclusion: According to the results of this study, technical service and utilitarian value should be considered in order to induce behavioral intention of customers, and technical service quality should be considered first. Also, operating a beauty salon requires a differentiated approach to the salon servicescape according to the ratio of non-regular and regular customers. The beauty salon servicescape generally showed negative practical value for non-regular customers, but positive for the Hedinic value for servicescape such as comfortable service and clean interior for regular customers.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.17 no.1
• /
• pp.25-31
• /
• 2017

The indoor location based service proposed in the study was assigned to target a moving user. Positioning in the outdoor environment is accurate while using GPS. However, in an indoor environment, positioning is inaccurate and difficult. In order to overcome this, studies of various techniques for positioning based on wireless communication such as Wi-Fi, Zigbee and Bluetooth are being performed. The RSSI value and the delivery signal of the bluetooth beacon are measured according to the distance, and to a database. It was applied calculating the value for the average RSSI and the RSSI filtering feedback. Filtering is used to reduce the error of the RSSI values that are measured at long distance. When average and feedback filtering coefficient are set with 0.5, irregular and highly RSSI values are decreased. As the distance increases, the range of error is confirmed to have a reduction when using a distance calculation correction algorithm. Finally, when using the RSSI measurement results filtering, it corrects an unstable signal. Also, the distance correction algorithm is used to reduce a range of errors.

• Journal of the Korean Society for Library and Information Science
• /
• v.46 no.4
• /
• pp.61-76
• /
• 2012

The research reports the results from an investigation of various measurement elements and techniques appropriate for the economic assessment of academic libraries, with a view to apply them in future evaluation of academic libraries in Korea. Two libraries participated in the pilot study. In one library, CVM (contingency valuation method) was applied to services ranging from circulation, electronic collection, reference, user education and facility. In the second library, three different methodologies--time value, alternative service value and CVM--were all applied to measure the value of electronic collection. The research provides analyses of measurement elements used, study procedures and measurement results. Based on these analyses, the study also makes suggestions in the areas of measurement goals, service, users and the calculation of B/C ratios that need to be taken into consideration in order to execute reliable and valid assessment of academic library's value.

• Journal of Korean Society for Quality Management
• /
• v.51 no.2
• /
• pp.263-282
• /
• 2023

Purpose: This study aimed to examine the impact of FSSC 22000 food safety management system characteristics on the business performance of food-related companies and to verify the mediating effect of organizational capabilities in the relationship between them. Methods: To achieve this, a survey was conducted among employees of food companies in Seoul and the metropolitan area that have implemented the FSSC 22000 food safety management system, and the following main results were derived. Results: First, the FSSC food safety management system factors, such as measurement/analysis and improve- ment, documentation, management responsibility, and service and product realization, were found to have a significant positive (+) impact on organizational capabilities. The relative impact was in the order of measurement/analysis and improvement, documentation, management responsibility, and service and product realization. Second, organizational capabilities were found to have a significant positive (+) impact on business performance. Third, the FSSC food safety management system factors, such as measurement/analysis and improvement, management responsibility, resource management, and documentation, were found to have a significant positive (+) impact on business performance. The relative impact was in the order of measure- ment/analysis and improvement, management responsibility, resource management, and documentation. Fourth, the factors of management responsibility, resource management, measurement/analysis and improvement, and documentation, excluding resource management factors, were found to have a positive impact on business performance through the mediation of organizational capabilities. Conclusion: The results of this study may provide important implications for the implementation and efficient operation and management of the FSSC 22000 food safety management system in enhancing the business performance of food-related companies.