• Title/Summary/Keyword: Service Level Agreements

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Generic Costing Scheme Using General Equilibrium Theory for Fair Cloud Service Charging

  • Hussin, Masnida;Jalal, Siti Fajar;Latip, Rohaya
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.1
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    • pp.58-73
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    • 2021
  • Cloud Service Providers (CSPs) enable their users to access Cloud computing and storage services from anywhere in quick and flexible manners through the Internet. With the basis of 'pay-as-you-go' model, it makes the interactions between CSPs and the users play a vital role in shaping the Cloud computing market. A pool of virtualized and dynamically scalable Cloud services that delivered on demand to the users is associated with guaranteed performance and cost-provisioning. It needed a costing scheme for determining suitable charges in order to secure lease pricing of the Cloud services. However, it is hard to meet the satisfied prices for both CSPs and users due to their conflicting needs. Furthermore, there is lack of Service Level Agreements (SLAs) that allowing the users to take part into price negotiating process. The users may lose their interest to use Cloud services while reducing CSPs profit. Therefore, this paper proposes a generic costing scheme for Cloud services using General Equilibrium Theory (GET). GET helps to formulate the price function for various services' factors to match with various demands from the users. It is initially determined by identifying the market circumstances that a general equilibrium will be hold and reached. Specifically, there are two procedures of agreement made in response to (i) established equilibrium supply and demand, and (ii) service price formed and constructed in a price range. The SLAs in our costing scheme is integrated to satisfy both CSPs and users' needs while minimizing their conflicts. The price ranging strategy is deliberated to provide prices' options to the users with respect their budget limit. Meanwhile, the CSPs can adaptively charge based on users' preferences without losing their profit. The costing scheme is testable and analyzed in multi-tenant computing environments. The results from our simulation experiments demonstrate that the proposed costing scheme provides better users' satisfaction while fostering fairness pricing in the Cloud market.

Development of New Collaborative Key Performance Indicators in Manufacturing Collaboration Based on the SCOR Model (SCOR 모형에 기반한 새로운 제조협업의 협력적 성과지표 개발 및 측정)

  • Jung, Ji-Whan;Jung, Jae-Yoon;Shin, Dong-Min;Kim, Sang-Kuk
    • The Journal of Society for e-Business Studies
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    • v.15 no.1
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    • pp.157-171
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    • 2010
  • To effectively maintain manufacturing collaboration, the development of effective performance measurements for the collaboration is required. Most existing key performance indicators however were developed to measure the performances of internal activities or outsourcing of a company. For that reason, it is necessary to devise new key performance indicators that the partners participating in the collaboration can arrange and compromise with each other to reflect their common goals. In this paper, we propose collaborative Key Performance Indicators(cKPIs), which is used to measure the collaboration work of multiple manufacturing partners on the basis of the Supply Chain Operations Reference(SCOR) model. Also, a modified Sigmoid function is devised as a desirability function to reflect the characteristics of Service Level Agreement(SLA) between two partners. The proposed indicators and the desirability functions can be utilized to perform and maintain the successful collaboration by providing a way to the quantitative measurement.

Key Factors in the Implementation of Research Data Management Services (연구데이터 관리서비스의 구현 시 고려사항에 관한 연구)

  • Kim, Seonghun;Oh, Sam G.
    • Journal of the Korean Society for information Management
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    • v.35 no.2
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    • pp.141-165
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    • 2018
  • The purpose of this study is to determine crucial factors of consideration in ensuring the successful implementation of research data management services. The study begins by extracting a range of service areas from their equivalent in existing research on data management services. It then collects relevant information via e-mail survey from eight individuals respectively overseeing research data management services at six university libraries and one institution located throughout the United States, Germany, and Australia. Having originated in overseas cases, the resulting factors of consideration were reviewed by domestic experts in research data management services. The finalized areas of research data management services consist of nine categories. The crucial factors of consideration in RDM services are connection between research services and research data management services; national/university-level/institutional agreements; metadata entry personnel and required elements; strategies for the provision of specialized staff; major service area selection through user demand analysis; effective linkage between research data and research results; and close cooperation with users and related organizations.

Does Omission of Pharmacy Cost Affect Cost-Efficiency Rankings in Medical Clinics? (약제비 제외가 의원의 진료비 효율성 순위에 영향을 미치는가?)

  • Kang, Hee-Chung;Hong, Jae-Seok
    • Health Policy and Management
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    • v.20 no.4
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    • pp.45-57
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    • 2010
  • Background : If different cost efficiency indexes were informed to the same clinic depending on the inclusion or exclusion of pharmacy cost, it may impair the reliability of provider-profiling system. This study aimed to investigate whether the omission of pharmacy cost affects cost-efficiency rankings in medical clinics. Methods : Data for ambulatory care cost at 23,112 medical clinics were collected from the claims database, which was constructed after review by the Health Insurance Review and Assessment Service (HIRA) of Korea in April 2007. We calculated two types of cost efficiency indexes by inclusion or exclusion of pharmacy cost for a medical clinic. The agreement between the decile rankings of the two indexes was also assessed using the weighted kappa statistic of Landis and Koch. Results : When the cost efficiency index for total cost including pharmacy cost was compared with the index for total cost excluding it, the agreement between the two indexes was only 55%. The agreements between the two indexes were relatively low within specialties which have larger pharmacy volume of total cost and lower correlation between total cost with or without pharmacy cost included than the average level of all the specialties. Conclusion : These results suggest that the omission of pharmacy cost may result in contradictory outcomes that may be confusing to a medical institution and may impair the reliability of provider-profiling systems. It is very important to standardize profiling criteria for the reliability of provider profiling system.

The feasibility and properties of dividing virtual machine resources using the virtual machine cluster as the unit in cloud computing

  • Peng, Zhiping;Xu, Bo;Gates, Antonio Marcel;Cui, Delong;Lin, Weiwei
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.9 no.7
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    • pp.2649-2666
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    • 2015
  • In the dynamic cloud computing environment, to ensure, under the terms of service-level agreements, the maximum efficiency of resource utilization, it is necessary to investigate the online dynamic management of virtual machine resources and their operational application systems/components. In this study, the feasibility and properties of the division of virtual machine resources on the cloud platform, using the virtual machine cluster as the management unit, are investigated. First, the definitions of virtual machine clusters are compared, and our own definitions are presented. Then, the feasibility of division using the virtual machine cluster as the management unit is described, and the isomorphism and reconfigurability of the clusters are proven. Lastly, from the perspectives of clustering and cluster segmentation, the dynamics of virtual machines are described and experimentally compared. This study aims to provide novel methods and approaches to the optimization management of virtual machine resources and the optimization configuration of the parameters of virtual machine resources and their application systems/components in large-scale cloud computing environments.

A Descriptive Study of IT Outsourcing Risk Factors in the Korean Financial Industry (국내 금융업 IT 아웃소싱 수행의사에 영향을 미치는 위험요인에 관한 연구)

  • Lee, Moo-Seok;Lee, Jung-Hoon;Park, Jong-Sung
    • Journal of Information Technology Services
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    • v.7 no.1
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    • pp.151-166
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    • 2008
  • The Outsourcing Industry has grown at a swift pace and evolved over time, and the Global IT Outsourcing market has shown signs of a steady growth. In the Korean financial industry, however, IT Outsourcing is not active as that of the advanced countries and there is lack of literature to understand the characteristics of IT Outsourcing in the financial industry. This paper, therefore, analyze the outcomes surveying 40 financial companies in Korea to investigate how IT Outsourcing risk factors affects IT Outsourcing intention. Based on our literature reviews based on number of key articles, journals, and the focus group interviews, IT Outsourcing risk factors are proposed into four different domains: Transaction, Client, Vendor and Environmental perspective. It found that two risk factors (Client and Environmental perspective) are closely related to the IT Outsourcing intention of the Korean financial industry. Finally, this paper concludes that concrete SLAs (Service Level Agreements) of the clients and support of government agencies are important to mitigate the IT Outsourcing risks.

Simulation of monopile-wheel hybrid foundations under eccentric lateral load in sand-over-clay

  • Zou, Xinjun;Wang, Yikang;Zhou, Mi;Zhang, Xihong
    • Geomechanics and Engineering
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    • v.28 no.6
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    • pp.585-598
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    • 2022
  • The monopile-friction wheel hybrid foundation is an innovative solution for offshore structures which are mainly subjected to large lateral eccentric load induced by winds, waves, and currents during their service life. This paper presents an extensive numerical analysis to investigate the lateral load and moment bearing performances of hybrid foundation, considering various potential influencing factors in sand-overlaying-clay soil deposits, with the complex lateral loads being simplified into a resultant lateral load acting at a certain height above the mudline. Finite element models are generated and validated against experimental data where very good agreements are obtained. The failure mechanisms of hybrid foundations under lateral loading are illustrated to demonstrate the effect of the friction wheel in the hybrid system. Parametric study shows that the load bearing performances of the hybrid foundation is significantly dependent of wheel diameter, pile embedment depth, internal friction angle of sand, loading eccentricity (distance from the load application point to the ground level), and the thickness of upper sandy layer. Simplified empirical formulae is proposed based on the numerical results to predict the corresponding lateral load and moment bearing capacities of the hybrid foundation for design application.

Evaluation of a Community-Based Cancer Patient Management Program: Collaboration between a Hospice Center and Public Health Centers (병원 호스피스센터-보건소 연계를 통한 지역사회 재가암환자 관리 프로그램 평가)

  • Lee, Hae-Sook;Park, Sun-Hee;Chung, Young-Soon;Lee, Boo-Kyung;Kwon, So-Hi
    • Journal of Hospice and Palliative Care
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    • v.13 no.4
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    • pp.216-224
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    • 2010
  • Purpose: The purpose of this study was to evaluate a community-based cancer patient management program (CBPCMP) which was collaborated between a hospice center and public health centers. Methods: The CBPCMP proceeded on four steps; 1) Signing agreements with three public health centers, 2) Enrolling the domiciliary terminal cancer patients, 3) Providing home hospice service, and 4) Inquiring patient's level of satisfaction. From February 1 to December 31 in 2009, 43 terminal cancer patients were referred and provided with home hospice service. The hospice team made a total of 605 visits. Medical records for each visit and data from satisfaction surveys were analyzed. Results: 76.7% of patients were older than 60 years, and 90.7% of the patients were alert. The level of functional status for 76.7% of patients rated as lower than ECOG grade 1. 62.8% of the patients or their caregivers signed hospice service agreements. On the initial evaluation, the most frequent reasons for referral were general weakness (86.0%), followed by anorexia (72.1%). Nurses visited the patients' most frequently (371 visits), followed by volunteers (216 visits). Nurses provided emotional support and health promotion counseling on 95.1% and 22.9% of visits, respectively. The mean satisfaction score rated by patients and their family was 4.45 out of 5. Conclusion: This study tested CBPCMP in collaboration with hospice centers and public health centers. CBPCMP showed a possibility to improve the quality of end of life care. To insure the quality care, however, the guidelines for home hospice service should be developed.

An Essay on the Possibility of New Seoul International Airport as a Regional Hub (신공항(新空港)의 허브공항화(空港化)에 관한 소고(小考))

  • Kim, Jong-Seok
    • The Korean Journal of Air & Space Law and Policy
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    • v.5
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    • pp.303-320
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    • 1993
  • The construction of New Seoul International Airport is under way despite much controversy. Among much discussed, but not well-formulated controversy is the possibility of the airport as a hub in the North Asia Region. This paper specifies the factors which render it possible for an airport to be a regional hub. Then each factor is applied to the new airport to see whether it can function as a hub airport. Also examined is the qualitative cost and benefit calculation related to the hub function. The usual discussion has missed one big point of cost side of hub function in the belief that the hub only produces benefits to the national economy where the airline and airport industry belong; earlier-than-expected congestion and the necessity to expand the airport sufficiently enough to accommodate the increasing air demand. An airport as a hub is determined by several factors; geographical location ; economic status of the country where the airport belongs ; bilateral air service agreements according to which the airlines can exercise the route rights; the airport charges which directly influence the cost structure of the carriers ; international aviation and airport related policies of each country in the region ; airport capacity etc. The tentative implications of this paper are the followings; first, the new airport is able to function as a regional hub in the transpacific routes which connect Asian countries and North America. That is, directional hubbing by the airlines is implicated; second, the main benefits may be accrued to american airlines exercising all the route rights in the Asian region; third, the governmental effort to make the new airport a regional hub must take caution in optimizing the hubbing level (% of transitting passengers and freight) between the benefits and the costs. Further Studies may include optimal level of hubbing for the new airport and, quantification of the impact of the new airport on the national economy depending on the degree of hubbing.

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A Study on Comparison of Commercial Arbitration System in Korea and U.S.A. (한국과 미국의 상사중재제도에 관한 비교연구)

  • 이강빈
    • Journal of Arbitration Studies
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    • v.12 no.1
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    • pp.271-321
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    • 2002
  • Every year, many million of business transactions take place. Ocassionally, disagreements develop over these business transactions. Many of these disputes are resolved by mediation, arbitration and out-of-court settlement options. The American Arbitration Association(AAA) helps resolve a wide range of disputes through mediation, arbitration, elections and other out-of-court settlement procedures. The AAA offers a broad range of dispute resolution services to business executives, attorneys, individuals, trade associations, unions, management, consumers, families, communities, and all level of governments. The 198,491 cases composed of the 194,303 arbitration cases and the 4,188 mediation cases, were filed with the AAA in 2000. These case filings represent a full range of matters, including commercial finance, construction, labor and employment, environmental, health care, insurance, real state, securities, and technology disputes. The Korean Commercial Arbitration Board (KCAB) does more than render arbitration services. It helps facilitate settlements and guarantee implementation thereof between trading partners at home and abroad involving disputes related to such areas as the sale of commodities, construction, joint venture agreements, technical assistance, agency agreements, and maritime transport. The 643 cases composed of the the 197 arbitration cases and the 446 mediation cases, were filed with the KCAB in 2001. There are some differences between the AAA and the KCAB regarding the number and the area of mediation and arbitration case filings, the breath of service offerings, the scope of alternative dispute resolution, and the education and training. In order to apply to the proceedings of the commercial mediation and arbitration, the AAA has the Commercial Mediation Rules, the Commercial Arbitration Rules, the Expedited Procedures, the Optional Procedures for Large, Complex Commerical Dispute, and the Optional Rules for Emergency Measures of Protection as amended and effective on September 1, 2000. In order to apply to the proceedings of commercial arbitration, the KCAB has the Arbitration Rules as amended by the Supreme Court on April 27, 2000, which have been changed to incorporate the revisions of the Arbitration Act that went into effect on December 31, 1999. There are some differences between the AAA's commercial Arbitration Rules and the KCAB's Arbitration Rules regarding the clauses of jurisdiction and administrative conference, number of arbitrators, communication with arbitrator, vacancies, preliminary hearing, exchange of information, oaths, evidence by affidavit and posthearing filing of documents or others, interim measures, serving of notice, form of award, scope of award, delivery of award to parties, modification of award, release of liability, administrative fees, neutral arbitrator's compensation, and expedited procedures. In conclusion, for the vitalization of KCAB and its ADR system, the following measures should be taken : the effective case management, the development of on0-line ADR, the establishment of ADR system of electronic commerce disputes, and the variety of dispute resolution rules in each expert field.

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