• 기술혁신학회지
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• 제16권3호
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• pp.559-581
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• 2013

지난 수년간 서비스 산업은 빠르게 성장해 왔으며, 현재도 그 성장가능성이 매우 높다. 때문에 서비스 산업의 생산성 및 혁신활동이 국가경제발전의 중요한 요소로 관심을 받기 시작하였다. 그럼에도 불구하고, 제조분야에서의 혁신과 관련된 연구들은 활발히 이루어진 것과 달리, 서비스 산업에서의 혁신 활동의 특성에 대한 연구는 상대적으로 부족하였다. 특히, 서비스 혁신은 서비스에 따라 상이하게 나타날 수 있기 때문에 이에 대한 연구가 반드시 필요하다. 따라서 본 연구는 서비스 유형별 혁신활동의 특성을 비교 및 분석하는 것을 그 목적으로 하고자 한다. 이를 위해, 첫째, 과학기술정책연구원(STEPI)의 기술혁신조사(KIS) 서비스업 분야 데이터를 활용한다. 둘째, 서비스의 고객화 정도와 설비의 중요도를 기준으로 서비스의 유형화를 수행한다. 셋째, 각 서비스 유형별 혁신활동의 특성을 혁신활동의 투입, 프로세스, 산출의 관점에서 분석한다. 연구 결과, 각 서비스 유형은 고유의 혁신활동 패턴을 가지고 있는 것으로 나타났으며, 이는 서비스 유형의 특성에 대한 가치 있는 정보를 제공함으로써 서비스 분야에서의 혁신활동에 대한 추후 연구를 위한 기초적인 자료를 제공해 줄 수 있을 것으로 기대한다.

• 지식경영연구
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• 제24권3호
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• pp.35-52
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• 2023

본 연구는 혁신에 관한 이론적 논의를 검토하고, 위탁집행형 준정부기관의 특징을 바탕으로 혁신을 위한 방향을 탐색하는데 목적이 있다. 또한 지식창출을 위한 혁신의 주요 내용과 방향성을 탐색함으로서, 위탁집행형 준정부기관 혁신을 위한 방향을 도출하는데 목적이 있다. 혁신과제란 하나의 사업이자 공적 서비스이므로, 서비스의 혁신의 논의를 활용해 혁신과제 유형화를 위한 이론적 검토를 실시하고자 한다. 이론적 틀에 따르면 공공부문 혁신의 시작은 환경 및 사회적 가치의 변화를 탐색하는데서 시작한다. 이 과정을 통해 혁신의 목표와 방향은 물론이고 기관별 핵심역량과 연계된 혁신 과제를 설정하게 된다. 이때 주의할 점은 제도적 조건과 해당 위탁집행형 준정부기관의 특성을 고려해야 한다는 점이다. 결론적으로 이러한 특성을 고려하여, 위탁집행형 준정부기관들은 자신들의 혁신과제 달성을 위한 노력을 확인하고, 자신이 어느 유형에 속하는지 혁신의 추진여건을 진단할 필요가 있다.

• Journal of Information Technology Applications and Management
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• 제15권1호
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• pp.117-137
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• 2008

Using the service innovation system model, the development of Korean online game industry is analyzed. The model proposed by Gallouj (2002) is modified in order to reflect IT service characteristics such as network externalities. Success factors and innovations patterns of Korean online game industry are examined. First, at the early stage of her growth, Korean online game industry was not supported or coordinated by any Government policies unlike DRAM, CDMA or TFT-LCD. Many parts of technical and service innovations were unintentionally initiated by online game developing ventures without predeterminde strategies. Second, the online game industry is basically a service industry so that users' needs and technical and service characteristics are intertwined to produce innovation. The innovation system of the online game industry is quite different from conventional product technological innovation systems in a sense that there are no blueprints for innovation as well as major players in the system. Third, Government's policies for promotion of IT industry such as the broadband infrastructure installation policy, the hi-tech venture promotion policy and the military exemption policy contributed greatly to development of the online game industry. However, these policy tools were not intended for online game industry but in the end gave a great impact on the service innovation system of the online game industry.

• 한국정보시스템학회지:정보시스템연구
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• 제28권3호
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• pp.59-81
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• 2019

Purpose The purpose of this study is to investigate the resistance factors interfering the acceptance factors of the mobile easy remittance service focusing on the switching cost and the innovation resistance model. Design/methodology/approach This study focuses on revealing the resistance factors of the mobile easy remittance service acceptance. The resistance factor is designed consisting both consumer characteristics and service characteristics in the Innovation Resistance Model. Furthermore, the effect of resistance factors on the innovation resistance and acceptance intentions were detected by moderating the switching cost. Findings According to the empirical analysis result, this study investigated the effect of resistance factors on innovation resistance and acceptance intention for the mobile easy remittance service. The results of this study as follows; (1) The consumer's inherent innovativeness did not significantly affect the innovation resistance and acceptance intention. (2) The attitude toward existing services and complexity significantly affected innovation resistance in direct manner, thus affecting the acceptance intention in indirect manner. (3) The perceived usefulness significantly affected both the innovation resistance and the acceptance intention in direct manner. (4) The perceived risk only effected the acceptance intention. (5) The switching cost had a moderating effect on the innovation resistance and acceptance intention.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.967-976
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• 2021

This study aimed to investigate the mechanism by which service companies transfer their services overseas and create new value while interacting with local characteristics. A narrative analysis method was used in a case study of Ajisen Ramen, a Japanese service company that created a Japanese-style ramen restaurant, which experienced rapid growth in China. This study analyzed the restaurant as global service innovation and constructed a causal mechanism to explain the resulting rapid growth. In the pre-entry stage, the tangible value source core service facilitated its successful overseas transfer. In the post-entry stage, value source core service standardization and value sharing were interrelated and locally accepted factors. Knowledge of the local characteristics influenced the local storefront format that allowed contact with local customers. This local front format made it possible to offer local customers new value. The global service innovation mechanism developed through this study reflects a causal diagram that correlated the theoretical concepts of these events.

• 지식경영연구
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• 제20권2호
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• pp.59-86
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• 2019

As the era of the 4th Industrial Revolution evolves, not only private companies but also government agencies and institutions in public sector are adopting cloud computing services converged by new information technologies such as IoT, big data, and artificial intelligence to strengthen competitiveness and create new business values. The purpose of this study is to investigate the relationship between innovation characteristics, innovation resistance, and acceptance of innovative technologies from the perspective of cloud computing services in the public sector. In this study, we collected the survey data from 190 employees of IT division in the public sector, and analyzed the causal relationship between innovation characteristics, technostress, innovation resistance, and intention to adopt the cloud computing service that they perceived. As a result of the analysis, we demonstrated that innovation characteristics, technostress have significant effect on innovation resistance and acceptance intention, and that top executive commitment and innovation resistance also have significant effect on acceptance intention. This study provides meaningful practical implications for the staffs preparing for adoption of cloud computing services and the executives who make the final decision in public sector.

• 디지털융복합연구
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• 제3권2호
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• pp.117-130
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• 2005

Managing of local government public service is innovation strategy of local government public service using choice and competition principle. Managing strategy of local government public service is new paradigm for innovating public service and role structure of government. It is important to understand properly substance and characteristics of local government public service Accordingly, the purpose of this study understand substance and characteristics of local government public service and describe strategic driving plan of managing local government public service in the future.

• 지식경영연구
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• 제4권2호
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• pp.79-94
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• 2003

This paper explores the features, patterns and strategies of innovation in knowledge intensive service (KIS) suppliers in Korea. It was found that characteristics of service innovation and manufacturing innovation tend to converge. Also, diverging elements were found particularly in organizational dimension in the innovation of the service sector. Investigation into the case of information and communication technology (ICT) services revealed that KIS suppliers are active in innovation. They obtained ideas required for their innovations from their knowledge activities inside firms and in the process of interaction with user firms. Large KIS suppliers are to a great extent interested in R&D for innovation, while small and medium suppliers are interested in developmental work. Weak knowledge flow was found between KIS suppliers and the public sector like universities and public research institutes.

• 서비스연구
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• 제8권1호
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• pp.27-39
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• 2018

본 연구는 한국 중소제조기업의 서비스본질 특성이 조직혁신에 미치는 영향을 실증적으로 검증하기 위한 연구이다. 빠른 추격자(Fast Follower)로서 이미지가 강한 한국이 중소제조기업의 경쟁력을 제고하기 위해서는 이제 서비스를 아는 것이 필수적이다. 서비스 특성 현상을 분석하여 서비스 특성이 나타내는 본질적 의미를 이해하고 이에 맞는 역량을 강화시켜 조직혁신을 이뤄내면서 새로운 경쟁원천을 확보할 때 제조업이 경쟁우위를 가지고 주력제품에 대한 수요를 새롭게 만들어낼 수 있다. 본 연구에서는 서비스 본질의 특성을 관계성, 수평성, 상호작용성, 경험가치로 도출하였고, 중소제조기업의 경쟁력을 제고하기 위한 조직혁신에 필요한 핵심역량을 동태적 역량으로 설정하여 영향관계를 검증하였으며, 이를 통해 서비스본질 특성의 가치를 확인하였다. 서비스 본질의 특성 중 관계성, 상호작용성, 경험가치는 동태적 역량에 영향을 미치는 것으로 검증되었으며, 이를 통해 급변하는 환경 속에서 경쟁기업에 앞서 조직혁신의 기회를 파악하고 이를 적극적으로 활용할 수 있는 능력이 서비스경제시대 조직혁신을 견인할 수 있는 핵심역량임이 밝혀졌다. 향후에는 본 연구를 중견기업과 대형 제조기업으로 확대시키는 후속연구가 필요하다.

• Journal of Information Technology Applications and Management
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• 제24권2호
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• pp.55-70
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• 2017

A key factor of competitiveness of a firm is technology innovation including product and process innovation. This paper explores the importance and performance of innovation in IT industry across manufacturing and service business. Using importance-performance analysis based on a survey of Korean manufacturing and service firms, we find the characteristics of innovation in IT under the context of industry difference. Out study indicate that Korean IT firms need to recognize the importance of technology innovation and enhance the performance in some areas. In future research, we will expand the boundary of innovation into non-technology innovation as well as service-specific innovation.