• 디지털융복합연구
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• 제12권4호
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• pp.75-84
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• 2014

본 연구는 이동통신시장에 서비스 경쟁을 촉진하고, 소비자에게는 다양한 서비스 및 요금제를 제공할 수 있는 MVNO 서비스의 활성화를 위해 MVNO 서비스 이용 동기와 불만족 요인이 지속적 사용 의사에 미치는 영향을 살펴보았다. 이용 동기 요인으로 '고객 서비스', '사용자 인터페이스', '용이성', '경제성' 등이 그리고 MVNO 서비스 이용자의 불만족 요인으로 '단말기 품질', '고객 서비스', '사회적 영향'이 도출되었다. 이용 동기 가운데 '경제성' 요인, 그리고 불만족 요인 중 사회적 영향이 MVNO의 이용지속 의사에 통계적으로 유의미하게 영향을 미치는 것으로 나타났다. 정책 당국은 단말기의 유통 구조를 개선하고 MVNO 서비스의 도매대가를 추가로 인하할 수 있는 요인을 발굴해야 할 것이다. MVNO 서비스 제공자는 새로운 수익모델을 적극적으로 개발함으로써 이용자가 MVNO 서비스를 열등재로 인식하지 않고 합리적이고 매력적인 서비스임을 인식할 수 있도록 해야 할 것이다.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2007년도 춘계학술대회
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• pp.279-284
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• 2007

This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.

• 보건의료산업학회지
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• 제10권3호
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• pp.1-12
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• 2016

Objectives : This study examined relations between investment efficiency and management performance as indexes related to productivity of Korean regional public hospitals. Methods : The analysis data are financial information of Korean regional public hospitals from 2011 to 2014. For the indicators, value added to total assets, value added to productive activity tangible fixed assets, and value added to personnel expenses, operating margin to revenues, net profit to total earnings, and ratio of value added. Results : Significant relevance was not shown among indicators of investment efficiency. However, Significant relevance was shown between value added to personnel expense and productivity per value added. Conclusions : It confirmed that outside support funds like subsidy did not have effect on improving the management performance. Also, it could be known that availability about input of capital and labor was not realized organically.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2007년도 춘계학술대회
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• pp.70-75
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• 2007

The university organization is getting more and more complicated both in function and size these days, and the particularity of university organization inherently has quite a few element of internal conflict. To cope with the rapidly changing university society, together with the all-out effort of university CEO, it is necessary to pay attention to the administrative employees who can really contribute to the organizational competitiveness a lot. The Service Quality Management provides the action guidelines to every individual members of organization and alternatives to the problems the organization is facing. According only Service Quality Management can improve the efficiency of the organizational management and the job efficiency of individual members. Thus, in actual proof researching, we conduct and analyze how the university industries do Service Quality Management such as 6 sigma through survey researching.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2015년도 제46회 하계학술대회
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• pp.707-708
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• 2015

This paper proposes a method for improving efficiency of high-voltage motors off-line insulation diagnostic test. The conventional manual test method has measurement errors and excessive processing time. We developed the KITAS system and solved these problems by using the instrument remote control and communication technology. The result of proficiency testing by interlaboratory comparisons using Power Factor Tip-Up test was '${\mid}E_n{\mid}$ < 1'. It was possible to confirm the validity of acquired data from the KITAS and establish a remote diagnostic system for easy access without physical limitations.

• 한국조리학회지
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• 제10권4호
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• pp.133-144
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• 2004

The object of this study was to investigate the effect of food material supply system on productivity in institutional foodservice. This study was examined by food service companies were enlisted under the influence of domestic enterprises, which used central supply system for the central kitchen operation and efficiency food material circulation system. The main result of this study was as follow: According to the analysis of these data, enlargement of efficiency in food utilization was placed at rising of utilization Processing food materials. And resulted in good expectations such as competitive strengthening, quality capacity strengthening and improvement in sanitary conditions from a productivity point of view.

• 국제학술발표논문집
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• The 5th International Conference on Construction Engineering and Project Management
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• pp.628-633
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• 2013

Knowledge-based Service Industry is an industry that creates added value through the production, processing, and use of knowledge. Comparing to other service industries, it is innovation-oriented business endeavors having the characteristics that exert the great influences on other fields. Meanwhile, however, research efforts thereof are yet insignificant. In this study, we analyzed the innovation performance of architectural design office which creates knowledge services, having raised the necessity of innovation of the design office. The innovation performance were classified according to the extent of efficiency of the architectural design office making use of DEA-Tier analysis, and, for those architectural design offices that showed significant differences in efficiency, we presented the case studies of the firms that were substantial benchmarking targets from short, medium, and long-term perspectives.

• 한국IT서비스학회지
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• 제7권2호
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• pp.223-242
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• 2008

We assess service delivery system for outpatients of general hospital(A) using service blueprint. Service blueprint for outpatients' service process currently being implemented in general hospital(A) is analysed to improve hospital services and define hospital service delivery system more accurately. In addition, comparative analysis of service blueprint between before and after improvement is conducted to find that health care services Is now more customer-oriented and hospital employees can link their duties to service delivery system. Dealing with the efficiency of health care service delivery system based on service blueprint analysis is expected to pave the way for continual service quality improvement of general hospitals in the future. The analysis of service blueprint of outpatients' service process suggested in this study is useful for setting strategies for health care service. It also helps service process design and service digitalization of other general hospitals in the future.

• 산업경영시스템학회지
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• 제9권13호
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• pp.33-38
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• 1986

Arguments in favor of cyclic servicing, as opposed to random servicing, in connection with machines which stop in a random manner, are not conclusive because hitherto no general formular has been available for calculating the results which may be expected from cyclic servicing. The aim of the following paper is to help in evaluating the cyclic procedure by presenting a formular for calculating the standard efficiency of a group of semi-automatic machines assigned to one operator who will service them on a cyclic pattern.

• 한국시뮬레이션학회:학술대회논문집
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• 한국시뮬레이션학회 1998년도 The Korea Society for Simulation 98 춘계학술대회 논문집
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• pp.27-31
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• 1998

The growing usage of multimedia communication applications with specific bandwidth and real-time delivery requirements has created the needs for quality of service(QoS). In response to the growing demand for an integrated services, the Reservation Protocol(RSVP) has been designed to exchange resource reservation among routers in the internet. RSVP protocol provides the quality of service for real-time applications but the network efficiency is reduced because of the limited bandwidth. In order to use network resources efficiently. We compare the resource efficiency of traditional reservation methods with that of the proposed method and evaluate the performance of the internet phone.