• 제목/요약/키워드: Service Efficiency

검색결과 3,099건 처리시간 0.023초

바우처 서비스 제공기관의 객관적 성과와 주관적 성과의 연계성에 관한 탐색적 연구 -기관운영의 효율성과 이용자 만족도 차원을 중심으로- (A Exploratory Study on the Relation of Subjective Performance and Objective Performance in Voucher Service: Focusing on Organization Efficiency and User Satisfaction Level)

  • 신창환
    • 사회복지연구
    • /
    • 제43권2호
    • /
    • pp.5-29
    • /
    • 2012
  • 기존의 성과평가 모형은 공급자 중심의 객관적 자료를 중심으로 하는 평가모형으로서 이용자 중심의 평가가 반영되지 못하는 한계를 보이고 있다. 최근 들어 이용자 중심의 성과평가가 강조됨에 따라 이용자 만족도가 성과평가의 기준으로 사용되고 있다. 바우처 서비스가 확대됨에 따라 정부와 이용자가 서비스 이용에 있어 재원을 부담하는 바우처의 속성상, 정부와 이용자에 대한 책무성을 담보하여야 할 필요성에 따라 정부 측면과 이용자 측면의 평가지표가 모두 반영되는 평가모형이 활용되고 있다. 그러나 성과평가의 기준의 활용과 해석에 대한 사회복지학 분야의 연구는 부족한 상황이다. 이에 본 연구에서는 이용자 만족도를 평가하는 주관적 성과와 기관운영의 효율성을 평가하는 객관적 성과간의 연계성을 분석하였다. 분석대상 자료는 지역개발형 지역사회서비스투자사업의 설문자료이며 총 70개 서비스 제공기관과 이용자 1445명의 자료를 분석하였다. 종합만족도 지수 산출방식을 적용하여 이용자 만족도를, 자료포락분석(DEA)기법을 적용하여 효율성 지수를 산출한 후, 두 지표간의 상관관계를 분석하고 포트폴리오 맵을 활용하여 두 성과지표의 해석을 시도하였다. 본 연구는 바우처 서비스에 있어서 성과평가 기준 간의 관계에 대해 이론적 설명을 시도하였으며, 실천적 측면에서 성과평가 기준 설정 및 해석에 있어 함의를 제공하고 있다.

Variation of Nitrogen Use Efficiency and Its Relationships with Growth Characteristics in Rice Cultivars

  • Lee, Seung-Hun;Lee, Ho-Jin;Chung, Ji-Hoon;Cho, Young-Chul;Lee, Jae-Hong;Kim, Hee-Dong
    • 한국작물학회지
    • /
    • 제49권2호
    • /
    • pp.89-93
    • /
    • 2004
  • This experiment was conducted to investigate the variation of nitrogen use efficiency, nitrogen uptake efficiency, physiological utilization efficiency and their relationships with growth characteristics in the 28 Korean rice cultivars. Nitrogen use efficiency of 28 rice cultivars was 47.74, nitrogen uptake efficiency was 0.71, and physiological utilization efficiency was 68.76 in average. Nitrogen use efficiency of rice cultivars had low variation ranged from 44.09 to 51.91, but nitrogen uptake efficiency were relatively high variation from 0.51 to 0.90, and physiological utilization efficiency was from 51.71 to 94.26. The high efficient group in nitrogen uptake efficiency whose value was calculated above 0.80 included Daeanbyeo, Seojinbyeo, Ansungbyeo, Dongjinbyeo, and Hwaanbyeo, while the low efficient group with below 0.60 was Kwanganbyeo, Sampyeongbyeo, Soorabyeo, and Hwasungbyeo. Hwasungbyeo, Sampyeongbyeo, Soorabyeo for physiological utilization efficiency were more efficient cultivars, while Daeanbyeo, Seojinbyeo, Ansungbyeo were less efficient cultivars. Nitrogen uptake efficiency had positive correlation coefficients between dry matter weight of plant ($0.842^{**}$), leaf area index ($0.761^{**}$), and leaf nitrogen content ($0.599^{**}$), respectively. Therefore, the dry matter weight of rice plant and leaf area index was important characters to evaluate nitrogen uptake efficiency in rice cultivars. Also, more efficient cultivar in nitrogen uptake had higher chlorophyll meter value, which was appeared dark green color.

i-fashion을 향한 제조업과 서비스업의 융합: 한국사례중심으로 (Tracking Convergence of Manufacturing and Service Sectors Toward i-fashion: A Case of Korea)

  • 김준모;임성욱
    • 품질경영학회지
    • /
    • 제49권4호
    • /
    • pp.641-654
    • /
    • 2021
  • Purpose: One distinctive trend in the recent industrial and technological development has been the change in the structures of industries brought by information technology, boosting the productivity of different sectors. This relation has clearly opened a path for the fourth industrial revolution to reform numerous industrial sectors, including i-fashion sectors. Therefore, in this research, we would like to present the direction of the direction policy for the fusion of the manufacturing industry and the service industry of i-fashion. Methods: In this study, an empirical time series data analysis of machinery investment efficiency and capital investment efficiency of 43 industrial sectors in manufacturing and service was conducted to show their potential and ongoing convergence toward i-fashion. Results: Most impressive as a finding in this research was that those sectors previously underinvested due to a combination of technological and financial reasons found an exit for growth. In textile and apparel sectors, that could be the i-fashion. Conclusion: One strong implication of this study is that sectoral level convergence based on technology and industry is occurring, and i-fashion is one of the industrial convergence case to be observed.

전자정부 포털사이트 평가요인에 관한 연구 (A Study on the Factors for Evaluating e-Government Portal Sites)

  • 한기훈;홍일유
    • Asia pacific journal of information systems
    • /
    • 제16권1호
    • /
    • pp.23-43
    • /
    • 2006
  • By far, numerous e-government projects requiring huge investments have been conducted in Korea to increase the administrative efficiency and improve the service quality via Internet. However, there's little research focusing on methods and techniques for analyzing and evaluating the projects either to economically justify the investments or to assess the quality of the system and of on-line services to citizens. The purpose of this paper is to suggest a set of factors to take into account for evaluating e-government portals and to empirically test the factors to provide useful implications for building such portals. Based on the literature reviewed, we constructed a research model that includes content, public service, community, design, technology, and portal's attributes as independent variables and the user's satisfaction and the administrative efficiency as dependent variables. A reliability test revealed that the evaluation factors proposed in the paper are sufficiently reliable, and a multi-regression analysis indicated that five hypotheses should be accepted. The findings of the study suggest that emphasis should be placed on public service quality and portal site attributes, among others, when implementing portals.

TTP 보안 서비스 레벨에서 효율성과 공정성을 고려한 부인봉쇄 프로토콜 (Non-repudiation Protocol for Efficiency and Fairness in TTP Security Service Level)

  • 박상준;홍충선;이대영
    • 한국통신학회논문지
    • /
    • 제26권11C호
    • /
    • pp.24-32
    • /
    • 2001
  • 최근 인터넷 등과 같은 전자적인 서비스에서 약속된 프로토콜에 위반한 송수신자 쌍방간의 행위에 대한 기술적인 증거를 제공하고, 논쟁 발생 시 법적 근거로 제공할 수 있게 해주는 서비스로 부인봉쇄 서비스가 있다. 본 논문에서는 부인봉쇄 서비스를 위해 필요한 제 3의 신뢰기관인 TTP(Trusted Third Party)의 기능을 확장시켜 부인 봉쇄 서비스에서의 효율성을 항상시키고, 동시에 공정성을 제공하는 프로토콜을 제안한다. 본 논문에서는 TTP의 기능을 확장시키기 위하여 Time Check기능과 Alert Message를 적용하여 모의실험결과 기존에 연구되어진 부인봉쇄 프로토콜보다 효율성이 증가함을 알 수 있었다.

  • PDF

BaaS(BIM as a Service)를 위한 분산 클라우드 기반의 BIM 플랫폼 리소스 관리 방법 연구 (BIM Platform Resource Management for BaaS(BIM as a Service) in Distributed Cloud Computing)

  • 손아영;신재영;문현석
    • 한국BIM학회 논문집
    • /
    • 제10권3호
    • /
    • pp.43-53
    • /
    • 2020
  • BIM-based Cloud platform gained popularity coupled with the convergence of Fourth Industrial Revolution technology. However, most of the previous work has not guaranteed sufficient efficiency to meet user requirements according to BIM service. Furthermore, the Cloud environment is only used as a server and it does not consider cloud characteristics. For the processing of High Capacity Data like BIM and using seamless BIM service, Resource management technology is required in the cloud environment. In this paper, to solve the problems, we propose a BIM platform for BaaS and an efficient resource allocation scheme. We also proved the efficiency of resource for the proposed scheme by using existing schemes. By doing this, the proposed scheme looks forward to accelerating the growth of the BaaS through improving the user experience and resource efficiency.

고객의 관점에서 바라본 글로벌 자동차 브랜드 품질의 효율성 및 생산성 분석: 고급 vs. 일반 브랜드 (The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand)

  • 김현정;김창희;최강화
    • 품질경영학회지
    • /
    • 제44권4호
    • /
    • pp.771-784
    • /
    • 2016
  • Purpose: The purpose of this study is to analyze the efficiency and productivity of the quality by integrating the product quality and service quality of global automobile brands from the customer's perspective. Methods: In this study, the data from JD Power and GoodCarBadCar.net were used to analyze the efficiency and productivity of a total of 24 automobile brands (10 luxury brands and 14 mainstream brands) between 2009 and 2013. For this, DEA (Data Envelopment Analysis) and MPI (Malmquist Productivity Index) were used. Results: The mean efficiency of the quality of global automobile brands were 0.725 for luxury brands and 0.587 for mainstream brands, which suggests generally higher efficiency for luxury brands. The productivity of the quality of global automobile brands increased by 16.1% for luxury brands while it decreased by 3.1% for mainstream brands. Conclusion: The study provides a theoretical implication in that it emphasized the efficiency of the quality viewed from the customer's perspective, and investigated the quality of the product and that of service in an integrative manner. In addition, this study provides also a practical implication in that it suggests how to set the sales goal by the brand and how to manage according to the characteristics of the brand to the managers of automobile manufacturers.

물류서비스제공자(3PL)와 이용자간의 물류서비스 품질 인식의 차이 연구 (A Study on Third Party Logistics Services: User versus Provider Perspectives)

  • 김혜진;김종훈
    • 대한교통학회지
    • /
    • 제25권5호
    • /
    • pp.7-14
    • /
    • 2007
  • 본 연구의 목적은 기존의 연구와 달리 실증분석을 통해 3PL서비스 품질에 대한 서비스제공자와 이용자 사이의 인식차이를 연구하는데 있다. 조사결과 3PL 서비스 품질을 구성하는 신뢰성, 효율성, 유형성, 반응성, 적시성의 5개 요소가 확인되었다. 아울러 이들 5개 요소에 대하여 3PL업체와 고객 사이에 중요도와 만족도 면에서 모두 유의한 차이가 나타났다. 특히 중요도의 인지적 차이는 효율성에 대해 가장 크게 나타났다. 적시성에 대해서는 서비스제공자, 화주 모두 그 중요성을 가장 크게 인지하였다. 한편 만족도에 대한 인지적 차이는 반응성에 대해 가장 그 차이가 크게 나타났다. 아울러 화주의 만족도가 반응성, 효율성 면에서 특히 떨어짐이 주목된다. 이러한 인식의 차이들을 줄임으로써 고객만족을 향상시키는 것이 3PL 서비스 제공자의 전략적 과제일 수밖에 없다.

핀테크 수용에 영향을 미치는 요인에 관한 연구: 모바일 결제 서비스를 중심으로 (A Study on Factors Influencing Acceptance Intention of Fintech -Focusing on Mobile Payment Service-)

  • 이재광;김종무;이강은;윤소라;조현
    • 지식경영연구
    • /
    • 제18권3호
    • /
    • pp.181-199
    • /
    • 2017
  • Recently, the Fintech industry is growing rapidly, and mobile payment service plays a key role in this growth. The purpose of this study is to investigate factors affecting initial acceptance of mobile payment service using Technology Acceptance Model. In the research model, service-related factors such as economic efficiency and security, user-related factors such as user innovativeness and social factors such as social influence were adopted as external variables, and acceptance intention was introduced as dependent variable. Perceived usefulness and perceived ease of use were selected as mediating variables. The collected data were analyzed using SPSS Statistics v22 and Smart PLS 2.0. The results of the study are as follows. First, service-related factors such as economic efficiency and security did not affect the user acceptance intention. Second, individual innovativeness and social influence have significant effects on perceived usefulness and perceived ease of use respectively. And the perceived usefulness and perceived ease of use, which are mediators, have a significant influence on the acceptance intention of mobile payment service. The results of this study will serve as a useful guide for Fintech industries.

클라우드 방송 서비스 플랫폼 (Cloud Broadcasting Service Platform)

  • 김홍익;이동익;이종한
    • 한국통신학회논문지
    • /
    • 제42권3호
    • /
    • pp.623-638
    • /
    • 2017
  • 클라우드(Cloud) 기술이 적용되는 영역은 기술의 발전과 서비스의 다양화로 점차 확대되고 있다. 방송 플랫폼에도 투자 효율화, 운영 효율화, 서비스 경쟁력 확보 등의 측면에서 클라우드 기술이 도입되고 있다. 최근 국내에서는 클라우드 방송 플랫폼이 UI와 서비스에 도입되면서 서비스 경쟁이 가속화 되고 있다. 클라우드 방송 기술은 단말기의 자원과 소프트웨어 구조에 종속성 없이 서비스를 제공하고, 단말기 별로 분리되어 관리되고 있던 UI와 서비스를 서버기반으로 통합하여 운영될 수 있도록 한다. 논문에서는 클라우드 방송 플랫폼에 대해서 설명하고 적용 효과에 대해서 설명한다.