• Journal of Global Scholars of Marketing Science
• /
• v.11
• /
• pp.183-207
• /
• 2003

The human resource management is a very important thing to an airline call center. It may lead the call center to success or fail. The call center managers have to make appropriate decisions how many persons are inputted into the operation for each unit time and all day. In this study, a method is suggested to get an optimal staffing for each unit time using Integer Programming. The Integer Programming model can be used to solve the efficiency problem of the call center's staffing and scheduling. And call certer manager can adopt this model into the operations of the call center without any difficulties or modifications.

• The Journal of Society for e-Business Studies
• /
• v.15 no.1
• /
• pp.89-101
• /
• 2010

In some industries, manufacturing firms' distinctive competences include not only product superiority but also service excellence. For example, in a highly volatile and dynamic market, flexibility and responsiveness are more valued than just the product cost. And sales order processing, in that respect is a very important process. However, previous studies on sale order processing have considered only due-date assignments or dealt with production scheduling to minimize production cost or delivery lead time. Due to recent advances in information technology, a new approach is possible in dealing with sales order processing. For example, RFID(Radio Frequency IDentification) and ubiquitous computing technology adds real time visibility and traceability to supply chain. In this study, we develop a new due-date re-negotiation process for sales order management and propose a new business integration model to support the re-negotiation process based on RFID, ubiquitous computing technology and RosettaNet's PIPs.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.28 no.6A
• /
• pp.386-396
• /
• 2003

Recently, mobile communication systems have supported various services including internet from voice centric service as they evolve toward 3G. To accommodate the increasing number of users, an AAL2 multiplexing scheme is introduced in the UTRAN tub interface for link efficiency. However, limited radio resources and different requirements of various services make it difficult to guarantee the QoS requirements at radio access networks. The conventional AAL2/ATM multiplexing systems focused on the multiplexing efficiency of voice anddata services and QoS issues of real time and non real time services. In this paper, we classfy various services according to QoS requirements and propose AAL2/ATM multiplexing schemes using statistical multiplexing and scheduling with a rather simple structure to guarantee the given requirements. Simulation results show that the proposed schemes perform better than the conventional schemes to guarantee QoS requirements of various services.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• v.9 no.2
• /
• pp.421-425
• /
• 2005

The increasing number of wireless subscribers who can use internet service any time and any place have caused wireless communications networks to flourish. However, since total communication channel bandwidth for wireless communications is limited, it is very important to find the solution for maximizing the channel utilization. Thus, in this work we propose a QoS packet scheduler for IEEE 802.11e EDCA scheme which is able to maximize the channel throughput with changing the CW value considering wireless channel condition. This proposed scheme is evaluated with NS-2 network simulator under various environments and it is easily shown from the numerical results that the proposed scheme provides better performance than that of the original IEEE 802.11e scheme.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
• /
• 2010.05a
• /
• pp.712-715
• /
• 2010

In recent years, the driver needs the convenience of their vehicles and that there is an increasing requirement. Many researches have been mainly focused on MOST Networks to provide quality of multimedia service. The MOST network to support different bandwidth(MOST 25, MOST 50, MOST 150) should consist of a heterogeneous network. So the networks to used different protocols required gateway for receive and transmit information. The method to used gateway has problems occured loss of a packet by a lot of delay. In our previous research, we proposed a MOST GATEWAY system for organically connected to the network MOST150 and MOST 25. Therefore in this paper, we propose a simulation design Method of dynamic gateway system for MOST GATEWAY Performance Analysis in MOST25 and MOST150 Networks.

• Journal of Information Processing Systems
• /
• v.14 no.3
• /
• pp.569-589
• /
• 2018

Cloud computing, also known as "country as you go", is used to turn any computer into a dematerialized architecture in which users can access different services. In addition to the daily evolution of stakeholders' number and beneficiaries, the imbalance between the virtual machines of data centers in a cloud environment impacts the performance as it decreases the hardware resources and the software's profitability. Our axis of research is the load balancing between a data center's virtual machines. It is used for reducing the degree of load imbalance between those machines in order to solve the problems caused by this technological evolution and ensure a greater quality of service. Our article focuses on two main phases: the pre-classification of tasks, according to the requested resources; and the classification of tasks into levels ('odd levels' or 'even levels') in ascending order based on the meta-heuristic "Bat-algorithm". The task allocation is based on levels provided by the bat-algorithm and through our mathematical functions, and we will divide our system into a number of virtual machines with nearly equal performance. Otherwise, we suggest different classes of virtual machines, but the condition is that each class should contain machines with similar characteristics compared to the existing binary search scheme.

• The Transactions of the Korea Information Processing Society
• /
• v.6 no.7
• /
• pp.1724-1737
• /
• 1999

Multimedia data service applications have to store and manipulate LOBs(unstructured large objects) composing multimedia data. As such, the tertiary storage devices such as an optical disk jukebox and a tape library that consist of a number of platters (the disks in case of an optical disk jukebox and the cartridge tapes in case of a tape library) have been considered essential for the storage system of a DBMS in order to efficiently support storage and management of vary large volume of data. Since the latency with tertiary storage is too long, the schemes for efficient retrieval of LOBs out of tertiary storage need to be investigated. In this paper, we investigated the tertiary I/O Considering the performance characteristics of the LOBs, we proposed various I/O scheduling heuristic algorithms that reduce latency in query processing with LOB retrieval from tertiary storage, and evaluated their performance through a detailed simulation.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.41 no.4
• /
• pp.138-145
• /
• 2018

In the field of optimization, many studies have been performed on various types of Vehicle Routing Problem (VRP) for a long time. A variety of models have been derived to extend the basic VRP model, to consider multiple truck terminal, multiple pickup and delivery, and time windows characteristics. A lot of research has been performed to find better solutions in a reasonable time for these models with heuristic approaches. In this paper, by considering realtime traffic characteristics in Map Navigation environment, we proposed a method to manage realistic optimal path allocation for the logistics trucks and cargoes, which are dispersed, in order to realize the realistic cargo mixing allowance and time constraint enforcement which were required as the most important points for an online logistics brokerage service company. Then we developed a prototype system that can support above functionality together with delivery status monitoring on Map Navigation environment. First, through Map Navigation system, we derived information such as navigation-based travel time required for logistics allocation scheduling based on multiple terminal multiple pickup and delivery models with time constraints. Especially, the travel time can be actually obtained by using the Map Navigation system by reflecting the road situation and traffic. Second, we made a mathematical model for optimal path allocation using the derived information, and solved it using an optimization solver. Third, we constructed the prototype system to provide the proposed method together with realtime logistics monitoring by arranging the allocation results in the Map Navigation environment.

• Journal of Information Processing Systems
• /
• v.17 no.3
• /
• pp.473-488
• /
• 2021

The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance.

• Journal of the Korea Society of Computer and Information
• /
• v.27 no.10
• /
• pp.137-146
• /
• 2022

In relation to the travel itinerary recommendation service, which has recently become in high demand, our previous work introduces a method to quantify the popularity of places including tour spots, restaurants, and accommodations through social big data analysis, and to create a travel schedule based on the analysis results. On the other hand, the generated schedule was mainly composed of travel routes that connected tour spots with the shorted distance, and detailed schedule information including restaurants and accommodation information for each travel date was not provided. This paper presents an algorithm for constructing a detailed travel route using a scenario template in a travel schedule created based on social big data, and introduces a prototype system that implements it. The proposed system consists of modules such as place information collection, place-specific popularity score estimation, shortest travel rout generation, daily schedule organization, and UI visualization. Experiments conducted based on social reviews collected from 63,000 places in the Gyeongnam province proved effectiveness of the proposed system.