• 제목/요약/키워드: Responsibility and Service

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호텔직원의 Big 5 성격요인, 직무몰입 및 고객지향성간의 영향관계 (Relation Among Big 5 Personality Factors, Job Involvement and Customer Orientation of Hotel Employees)

  • 이채은;이진영
    • 한국콘텐츠학회논문지
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    • 제10권7호
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    • pp.386-395
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    • 2010
  • 본 연구는 호텔직원의 Big 5 성격요인과 직무몰입, 직무몰입과 고객지향성의 영향관계를 발견하는 것이며, 호텔직원의 성격요인을 조직에 어울리게 더욱 발전시키는 방법을 제공하는 것을 목적으로 한다. 첫째, Big 5 성격요인과 직무몰입의 회귀분석결과의 세부적인 검증결과는 다음과 같이 제시되었다. 직무애착은 외향성과 친화성에 유의한 영향을 주었다. 직무책임감, 직무중요성은 성실성과 안정성이 유의한 영향을 주었다. 둘째, 직무몰입과 고객지향성의 회귀분석의 결과의 세부적인 검증결과는 다음과 같이 제시되었다. 고객욕구충족의 경우는 직무애착과 직무책임감이 유의한 영향을 주었다. 고객응대서비스는 직무책임감과 직무중요성이 유의한 영향을 주는 것으로 나타났다.

학령후기 아동의 자기효능감과 건강증진행위와의 관련요인 연구 (A Study on the Factors Related to Self-Efficacy and Health Promotion Behavior of the Late School-Aged Children)

  • 위광복
    • 보건의료산업학회지
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    • 제7권1호
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    • pp.45-58
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    • 2013
  • To study the factors related to self-efficacy and health promotion behavior of the late school-aged children, the questionnaire survey was conducted on 285 students from elementary schools in Daegu metropolitan city from September 3 to september 14, 2012. Correlation analysis showed that there was significantly normal correlation between self-efficacy and health promotion behavior of elementary school students and in correlation according to each sub-area, exercise area showed the highest correlation, followed by stress area, self-realization area, personal relations area, eating habits area, and responsibility for health area. It is considered that the level of health promotion behavior in the areas of low stress management and responsibility for health found in the results of the study will be able to be higher if schools and homes prepare so as to enhance the students' belief in health promotion behavior with mental stability by developing the programs for the improvement of eating habits in the group with low self-efficacy and especially, recognizing the necessity of stress management.

The Effects of Corporate Social Responsibility Activities on Brand Equity and Consumer Purchasing Intention

  • LEE, Jaemin
    • 융합경영연구
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    • 제7권4호
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    • pp.10-19
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    • 2019
  • Purpose - The purpose of this survey-based study was to identify the impact of corporate social responsibility (CSR) activities on corporate brand assets and consumer purchasing intentions, and to verify causal relationships between the variables. Research Question - The XCIP is the company's longest running program of its kind, taking a global approach to CSR. Xerox uses this initiative to fund employees in their local communities to make a difference in projects of their own choosing. Research Method-The survey period was conducted for about three months from May 3, 2018 to August 7, 2018, and a random sampling method was used. The total number of samples was 420, with 19 samples excluded from final analysis due to untruthful or erroneous responses. Result - In this study, the general characteristics of the survey participants were investigated as follows in analyzing the impact of CSR activities on brand assets and consumer purchasing intentions. First, male (51.6 percent) college graduates (42.4 percent) outnumbered female participants (40.2 percent), and participants in their 40s (30.7 percent) and 50s (23.8 percent) ranked highest, followed by general office workers (27.6 percent), business people, people in service positions, and people in sales positions.

병원 조직 및 구성원들 간 신뢰수준에 영향을 미치는 요인 (Antecedents of Trust among Hospital Employees)

  • 황슬기;김성호;서영준
    • 보건의료산업학회지
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    • 제10권2호
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    • pp.1-14
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    • 2016
  • Objectives : The aim of this study is to understand the antecedents of trust with regard to organization and interpersonal trust among the employees of a hospital organization. Methods : Data were collected from 942 employees who work at ten hospitals of Seoul in other cities in Korea. Collected data were analyzed using SPSS Ver. 18.0 and AMOS Ver. 18.0 and by a frequency analysis, t-test, ANOVA, and regression analysis. Results : The main finding here was that the trust of hospital employees is significantly affected by fairness, consideration, morality, competence, and social responsibility. Conclusions : This result implies that hospital administrators should endeavor to improve the level of trust of among the employees of their organization and in therir coworkers through a fair reward system, an ethical management philosophy, by instilling a high competency level compared to other hospitals, and by ensuring high levels of social responsibility.

사물 인터넷 시대의 교회의 사회적 책임 - 5대 본질 요소 중심으로 (The Church's Social Responsibility in the IoT Era - Focus on the five essential elements)

  • 이면재
    • 사물인터넷융복합논문지
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    • 제7권1호
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    • pp.27-34
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    • 2021
  • 현대 사회는 사물인터넷, 빅데이타 등으로 급속하게 발전하고 있으며 코로나 시대에도 발전하는 산업이 있다. 그러나, 교회는 코로나 시대에 발전하지 못하고 충분히 대응하지 못하고 있으며 교회의 존립 자체를 흔들고 있다. 교회의 본질은 예배, 전도, 교육, 봉사, 교제로 구성된다. 비대면의 안전을 중요시하는 코로나 시대에는 본질은 변화하지 않지만 사회적 책임감이 있게 교회의 본질을 구현하는 노력이 필요하다. 본 논문은 이러한 측면에서 교회의 5대 본질 요소를 중심으로 교회의 사회적 책임을 논한다. 이를 위해 교회의 본질적 요소를 살펴보고, 코로나 시대에 적합한 구현 방법을 연구한다.

한국 수산물 가공식품기업의 이미지가 제품 평가 및 구매의도에 미치는 영향 (Effects of the Enterprise Image in Korean Processed Marine Product Industry on Consumers' Product Evaluation and Purchase Intention)

  • 소원현;김하균
    • 수산경영론집
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    • 제44권1호
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    • pp.1-14
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    • 2013
  • The purpose of this study is examining an influence of a corporate on processed marine product's purchase intention with moderating effect of consumers' product evaluation adding processed marine product's evaluations as new variable. The hypothesis of a positive influence of processed marine product's corporate image on processed marine product's purchase intension is partially supported. Specifically, product itself, service, reliability, and communication among the factors of a processed marine product's corporate image significantly affect processed marine product's purchase intension whereas corporate social responsibility does not affect processed marine product's purchase intention. Processed marine product's evaluation also positively affects processed marine product's purchase intention. It implies that there are somewhat differences between influences of various factors of a processed marine product's corporate image on processed marine product's purchase intention but are overall influences of a processed marine product's corporate image on processed marine product's evaluation both directly and indirectly. Nowadays, consumer considers not only good quality of product but also its invisible image and value. Therefore, future studies should consider various ways to investigate a processed marine product's corporate image and processed marine product's product evaluation.

한국의 보육료 자율화와 보육시설 평가인증제에 대한 경제학적 분석 (A Study of Accreditation of Child Care Centers and Liberation of Child Care Service Tuition based on the Perspective of Economics)

  • 송승민
    • 한국생활과학회지
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    • 제14권6호
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    • pp.915-924
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    • 2005
  • In this study, two controversial Child Care Policies will be discussed based on the perspective of Economics: Accreditation of Child Care Centers and Liberation of Child Care Service Tuition. Liberation of Child Care Service Tuition is to provide parents and children with exact quality which they want at a differentiated price. Accreditation of Child Care Center is to enhance the quality of child care service by evaluating the quality of centers and grading centers into three classes. This study concludes that success or failure of the policies mostly depend on the investment capability of the government to increase the supply of child care centers. Employing these two policies requires the child care rate more than certain level and more financial investment from the government since the responsibility of providing child care services relies mostly on the government in Korea.

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Extent of Corporate Social Responsibility Disclosure: Evidence from Bangladesh

  • RAHMAN, Md. Mahfujur;MASUM, Mofijul Hoq
    • The Journal of Asian Finance, Economics and Business
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    • 제8권4호
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    • pp.563-570
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    • 2021
  • This study aims at exploring the corporate social responsibility (CSR) practices in the listed companies of Bangladesh. One hundred eighty-two different companies from fifteen different sectors have been selected as a sample. A weighted disclosure index having fifty-two items has been applied to ensure the degree of CSR practices of the sample companies. Each of the content has been assigned a three-scale value starting from zero to two. After that, eight dimensions of CSR are identified from CSR literature and have been evaluated by the predetermined disclosure index. Finally, a composite CSR disclosure (CSRD) score has been computed to measure the extent of CSR practices of the sample companies. The findings of the study reveal a poor CSRD score by the sample companies. Besides, it has been found that the listed companies provide more CSR activities on employee-related issues and community service-related issues while the listed companies provide less information on energy-related CSRD and customer-related CSRD in the context of Bangladesh. The findings of the study imply that the government and the regulatory authority should give more attention to develop a harmonized standards or policies to measure the degree of CSR practices for comparative purposes.

미국 호텔의 사회적 책임이 재무적 성과에 미치는 영향 (Effects of Corporate Social Responsibility on Financial Performancein the U.S. Hotel Industry)

  • 김우혁
    • 서비스연구
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    • 제8권3호
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    • pp.25-35
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    • 2018
  • 기업의 사회적 책임 (CSR)을 위한 관행은 비즈니스 세계에서 경쟁우위의 원천이 되었습니다. 이에 따라 호텔 산업에서 이러한 관행의 계속적으로 증가하고 있지만, 이러한 관행과 기업의 재무적 성과 간의 관계에 관한 실증적 연구는 아직 많이 부족한 실정입니다. 따라서 이 연구의 목적은 미국 호텔 산업에서 기업의 사회적 책임의 다양한 차원의 영향이 미국 호텔산업의 재무적 성과에 미치는 영향을 확인하는데 있습니다. 이를 검증하기 위해서 본 연구는 KLD 통계 및 1991-2015년 SIC 코드를 사용하여 얻은 COMPUSTAT 데이터를 이용합니다. STATA를 이용한 OLS 회귀분석방법은 호텔의 사회적 책임이 호텔의 재무적 성과에 유의한 영향을 미친다는 것을 보여줍니다. 본 연구의 연구결과는 호텔산업의 사회적 책임에 관한 마케팅활동에 활용할 수 있는 유용한 정보를 제공하는데 의의가 있습니다.

건강보험에 있어서 의사와 환자간의 법률관계 - 임의비급여 문제를 중심으로 - (Legal Standings of the Patient and the Doctor within the National Health Insurance - With its focus on the issue of arbitrary medical charge cover -)

  • 현두륜
    • 의료법학
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    • 제8권2호
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    • pp.69-118
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    • 2007
  • In providing general medical treatments, the medical service contract between the patient and the doctor is the mutually responsible onerous contract. However, the nature of the mutually assumed contract standings of the patient and the doctor has been changing since the implementation of the national health insurance program. For instance, besides the cases of beyond excessive medical charges and medical negligence, if the doctor charged for his/her medical treatments violating the post-treatment/nursing cover criteria, the overpaid medical charge, regardless of being collected with the patient's consent, has to be refunded back to the patient. Medically needed aspects, treatment results, and unfair benefits favoring the patient are not at all taken into consideration in the health insurance scheme. This makes it easier for patients to get refunds for their share of the medical payments by involving the Health Insurance Review & Assessment Service or the National Health Insurance Corporation, without engaging in civil law suits (for reimbursement claim) against doctors. In other words, the doctor's responsibility to provide medical treatments and the patient's responsibility to pay for the medical treatment provided within the contractual realm are being demolished by the administrational arbitration of the National Health Insurance system. The basic rights of medical service providers, and the patient's right to choose are as important constitutional rights, as the National Health Insurance program, which is essential in the social welfare system. Furthermore, the development of the medical fields should not be prevented by the National Health Insurance system. If the medical treatment services can be divided into necessary treatments, general treatments, and high quality treatments, the National Health Insurance is supposed to guarantee the necessary and general treatments to provide medical treatments equally to all the insured with limited financial resources. However, for the high quality treatments, it is recommended that they should not be interfered by the National Health Insurance system, and that they should be left to the private contract between the patient and the doctor.

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