The Korean Journal of Health Service Management (보건의료산업학회지)

Korea Society of Health Service Management (보건의료산업학회)
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Antecedents of Trust among Hospital Employees

병원 조직 및 구성원들 간 신뢰수준에 영향을 미치는 요인

  • Hwang, Seul-Ki (Department of Health Administration, Suwon Women's College) ;
  • Kim, Sung-Ho (Department of Health Administration, Yonsei University) ;
  • Seo, Young-Joon (Department of Health Administration, Yonsei University)
  • 황슬기 (수원여자대학교 보건행정과) ;
  • 김성호 (연세대학교 보건행정학과) ;
  • 서영준 (연세대학교 보건행정학과)
  • Received : 2016.02.03
  • Accepted : 2016.06.10
  • Published : 2016.06.30
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Abstract

Objectives : The aim of this study is to understand the antecedents of trust with regard to organization and interpersonal trust among the employees of a hospital organization. Methods : Data were collected from 942 employees who work at ten hospitals of Seoul in other cities in Korea. Collected data were analyzed using SPSS Ver. 18.0 and AMOS Ver. 18.0 and by a frequency analysis, t-test, ANOVA, and regression analysis. Results : The main finding here was that the trust of hospital employees is significantly affected by fairness, consideration, morality, competence, and social responsibility. Conclusions : This result implies that hospital administrators should endeavor to improve the level of trust of among the employees of their organization and in therir coworkers through a fair reward system, an ethical management philosophy, by instilling a high competency level compared to other hospitals, and by ensuring high levels of social responsibility.

Keywords

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