• The Journal of the Korea Contents Association
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• v.17 no.6
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• pp.424-435
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• 2017

Because services are delivered through the behaviors of people, it is very difficult to do the quality control and services failures are often happened. If services failures are not recovered by appropriate methods, customers make the negative word-of-mouth communications and have the negative intention to repurchase. The service recovery paradox demonstrates the importance of service recovery after the service failures. The purpose of this study is to investigate the antecedents of customer satisfaction of service recovery(CS), and its consequences of the CS. Independent variables of CS are distributive justice, procedural justice, and interactional justice, and dependent variables of CS are negative word of mouth communication and intention to repurchase. Data are collected using the scenario method. Research model and hypotheses are tested empirically using the statistical packages such as SPSS and AMOS.

• Journal of Environmental Health Sciences
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• v.29 no.2
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• pp.69-76
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• 2003

Hexavalent chromium may reduce on polyvinyl chloride (PVC) filter during sampling and storage of sample. Recently, new or modified filters for preventing Cr(VI) from the reduction has been introduced. Thus, this study was performed to compare the reduction behaviors of Cr(VI) on several sampling filters and to find the most appropriate filter for airborne Cr(VI) sampling in plating operation. The results were as follows. 1. There were statistically significant differences among PVC, polytetrafluoroethylene (PTFE). glass fiber (GF) and polyvinylidene fluoride (PVDF) filters in recovery rates of spiked Cr(VI) samples by storage time(p<0.05). There was no significant difference between PVC and PTFE filters(p>0.05). The PVC and PTFE filters showed higher recoveries than GF and PVDF filters(p<0.05). 2. The quartz fiber(QF) filter treated with an alkali solution(2% NaOH/3% Na$_2$CO$_3$, 1% NaOH) showed a significantly higher recovery of Cr(VI) by storage time than other filters(GF and QF filter)(p<0.05). There was no difference in recovery of Cr(VI) between alkali-treated and untreated GF it filters(p>0.05). But the QF filters treated with two alkali solution showed a significantly higher recovery than the untreated QF filter(p<0.05). There was no significant difference in recovery of Cr(VI) between QF filters treated with 1% NaOH and 2% NaOH/3% Na$_2$CO$_3$(p>0.05). In conclusion, treatment of QF fillers with alkali solution was most effective in protecting from the reduction of Cr(VI).

• Journal of the Korean Society of School Health
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• v.35 no.3
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• pp.65-74
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• 2022

Purpose: The purpose of the study was to verify the degree of smoking behaviors including conventional cigarettes, electronic cigarettes, and dual use of conventional and electronic cigarettes among adolescents, and to explore associated intrapersonal and interpersonal factors of the three smoking behavior groups. Methods: The secondary data analysis was performed using the 17th 2021 Korea Youth Risk Behavior Survey. The types of smoking behaviors were grouped into conventional cigarettes, electronic cigarettes, and dual use for data analysis. Descriptive statistics and a χ² test were performed. Multinomial logistic regression analysis was conducted to identify factors associated with of the three smoking behavior groups. Results: Among the 54,848 adolescents, 3.6%, 1.2% and 6.2% were involved in conventional cigarettes, electronic cigarettes, and the dual use, respectively. The factors associated with the three types of smoking behaviors were depression, suicidal ideation, having a smoking mother, having smoking brothers or sisters, and having smoking friends. Recovery from fatigue by sleep was associated with the dual use of conventional and electronic cigarettes. Anxiety was associated with conventional cigarettes. Having a smoking father was associated with conventional cigarettes and dual use. Conclusion: A significant number of adolescents were involved in not only the use of conventional or electronic cigarettes, but also dual use of them. Adolescents who had depression, suicidal ideation, having a smoking friend, and having a smoking family member were more likely to be involved in the three types of smoking behaviors. Customized interventions to decrease smoking should be developed considering intrapersonal factors as well as interpersonal factors.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.6 no.8
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• pp.41-48
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• 1983

On the studies of the occurrence & countermeasures of industrial fatigue, the authors obtained the following results in the prevention & recovery of the industrial fatigue. Do not overtime work. To remove the unnecessary behaviors movement. To decide the standard amounts of work. Take a rest property in the procedures of work. Adjust & Arrange the work environments. Take a sufficient mutvition calories. Have plenty in reserve worktime. Set up modernizing machinery. To pay living wages.

• CRM연구
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• v.4 no.1
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• pp.35-54
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• 2011

Organizing and maintaining customer-based online communities are becoming increasingly important in current business environment. Companies can utilize the member generated contents in developing their products and services and they can establish close relationships with their customers. This paper investigates how customer-based online communities increase individual members' contributive behaviors. Drawing on the social psychology literature, this study adopts the concept of self-discrepancy rooted in self-identity and derive an index for self-discrepancy by using the differences between actual and virtual self-identities. Furthermore, this study examines the relationship between the self-discrepancy and the anonymity-related psychological factors (autonomy, recovery, and catharsis), which in turn influence quality and quantity of contribution. Analysis of 114 respondents showed that self-discrepancy between actual and virtual selves has two different sub-dimensions (personal self-discrepancy and social sel f-discrepancy) and each dimension has different effect on the quality and quantity of contribution through the mediation of autonomy and recovery. Notably, catharsis negatively influenced quality of contribution. Theoretical and practical implications are discussed based on the major findings.

• Journal of the Korea institute for structural maintenance and inspection
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• v.14 no.1
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• pp.125-132
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• 2010

In the recent construction industry, an external strengthening method using fiber reinforced polymers has been widely used. Since reinforced concrete structures strengthened with fiber reinforced polymers are always under sustained loads, influence of creep and shrinkage on the structures is inevitable. Due to the creep and shrinkage, behaviors of the structures, such as deflection, deformation, recovery capability, strength and so on are also under the influence of creep and shrinkage. Thus, in order to estimate efficacy, creep recovery and residual strength of FRP strengthened RC beams, long-term flexural experiments and static flexural experiments were carried out. As the result of the experiments, FRP strengthened RC beams were very effective in terms of deflection control. Furthermore, the strengthened beams had higher immediate deformation recovery than immediate deformation. Through the static flexural experiments, it was shown that the CFRP strengthened beam had high residual strength. It seems that the sustained loads did not affect bond and residual strength of the beams.

• Journal of Animal Science and Technology
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• v.45 no.6
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• pp.1089-1096
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• 2003

We investigated postpartum behaviors of sows and their litters. The aim of this study was to determine the behavioral recovery of sows and the behavioral development of their piglets postpartum. Five multiparous sows(Landrace${\times}$Yorkshire) and their litters were studied over a period of 5 days postpartum. The litter size varied from 8 to 13 with a mean of 11.2 piglets. The behaviors of sows and their piglets were recorded using five CCD cameras, a multiplexer and a time lapsed VCR. The videotapes were scanned every 2 min to obtain an instantaneous behavioral sample. In the behaviors of sows, ‘Lying ventrally’ increased from 1 h postpartum to 26 h postpartum, then decreased gradually, and stabilized after 80 h postpartum. ‘Lying laterally’ decreased from 1 h postpartum to 26 h postpartum and stabilized after 80 h postpartum. ‘Standing, drinking and feeding’ increased from 1 h postpartum to 23 h postpartum, then decreased gradually, and increased again from 60 h postpartum. ‘Sitting’ increased from 1 h postpartum to 46 h postpartum and then decreased. In the behaviors of piglets, ‘Lying’ increased rapidly from 1h postpartum to 45h postpartum, and then was maintained at an almost constant level. ‘Massaging and Suckling’ decreased rapidly from 1 h postpartum to 36 h postpartum, and then was maintained at an almost constant level. ‘Walking’ increased from 1 h postpartum to 21 h postpartum, then decreased gradually. These results suggest that the behavioral recovery of the sow is almost completed at 80h postpartum and that the behavioral development of the piglet is almost completed at 45h postpartum.

• Journal of Nutrition and Health
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• v.33 no.3
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• pp.332-342
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• 2000

Vitamin mineral supplement usage by self-prescription is popular behavior among adolescents. This study was conducted to investigate the behaviors of vitamin·mineral supplement usage and the relationship between demographic variables and supplement usage by healthy adolescents. Nine hundred seventy two boys and girls, aged 13-18 years, attending general middle or high schools were chosen from various cities and rural communities in Korea. As a result, vitamin·]mineral supplements were taken by 31.3% of subjects. Users tended to take vitamin·mineral supplements more frequently when they were healthy than when they suffered from disease. The taking period of supplements was different according to school type such as middle or high school(p<.05), sex(p<.001) and residence of subjects(p<.01). The main information source of supplements was newspaper/magazine/TV, and it was affected by sex(p<.05) and residence(p<.01). Vitamin·mineral supplements were generally recommended by their mothers instead of health professionals. The commonly cited taking reason of supplements was affected by sex(p<.01)and socioeconomic status of family(p<.05). The frequently responded effect obtained from supplement use was recovery from fatigue and it was different according to sex(p<.01). The major mentioned reason of not taking vitamin·mineral supplements by non-users was 'I eat a balanced diet'. The most frequently consumed supplements were vitamin C, followed by multi-vitamins supplements, and this pattern was different according to school type(p<.001), sex(p<.01) and residence(p<.05). These findings show that the behaviors of vitamin·mineral supplement usage by subjects are not resonable, and their supplement usage tends to be affected by demographic variables. Therefore, nutritional understanding and education that are intended to form the resonable behaviors toward vitamin·mineral supplement usage of adolescents should be provided with considering the relationship between demographic variables and supplement usage.

• International Journal of Fluid Machinery and Systems
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• v.9 no.4
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• pp.338-353
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• 2016

Information on the surge behaviors and stall stagnation boundaries for a nine-stage axial flow compressor are summarized on the basis of analytical data in comparison with those for a single-stage one, with attention to the pressure ratio effect. The general trends of the surge loop behaviors of the pressure-mass flow are similar for both compressors including the fact that the subharmonic surges tend to appear very near the stall stagnation boundaries. With respect to the nine-stage compressor, however, the mild loops in the subharmonic surges tend to be very small in size relative to the deep loops, and at the same time, insufficient surge recovery phenomenon, which is a kind of subharmonic surge, appears also far from the stagnation boundary for relatively short delivery flow-paths. The latter is found to be a rear-stage surge caused by unstalling and re-stalling of the rear stages with the front-stages kept in stall in the stalled condition of the whole compressor, which situation is caused by stage-wise mismatching in the bottom pressure levels of the in-stall multi-stage compressor. The fundamental information on the stall stagnation boundaries is given by a group of normalized geometrical parameters including relative delivery flow-path length, relative suction flow-path length, and sectional area-pressure ratio, and by another group of normalized frequency parameters including relative surge frequencies, modified reduced resonance frequencies, and modified reduced surge frequencies. Respective groups of the normalized parameters show very similar tendency of behaviors for the nine-stage compressor and the single-stage compressor. The modified reduced resonance frequency could be the more reasonable parameter suggesting the flow-induced oscillation nature of the surge phenomena. It could give the stall stagnation boundary in a more unified manner than the Greitzer's B parameter.

• Journal of Distribution Research
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• v.17 no.1
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• pp.1-36
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• 2012

Service failure is one of the major reasons for customer defection. As the business environment gets tougher and more competitive, a single service failure might bring about fatal consequences to a service provider or a firm. Sometimes a failure won't end up with an unsatisfied customer's simple complaining but with a wide-spread animosity against the service provider or the firm, leading to a threat to the firm's survival itself in the society. Therefore, we are in need of comprehensive understandings of complainants' attitudes and behaviors toward service failures and firm's recovery efforts. Even though a failure itself couldn't be fixed completely, marketers should repair the mind and heart of unsatisfied customers, which can be regarded as an successful recovery strategy in the end. As the outcome of recovery efforts exerted by service providers or firms, recovery of the relationship between customer and service provider need to put on the top in the recovery goal list. With these motivations, the study investigates how service failure and recovery makes the changes in dynamics of fundamental elements of customer-firm relationship, such as customer affection, customer trust and loyalty intention by comparing two time points, before the service failure and after the recovery, focusing on the effects of recovery satisfaction and the failure severity. We adopted La & Choi (2012)'s framework for development of the research model that was based on the previous research stream like Yim et al. (2008) and Thomson et al. (2005). The pivotal background theories of the model are mainly from relationship marketing and social relationships of social psychology. For example, Love, Emotional attachment, Intimacy, and Equity theories regarding human relationships were reviewed. As the results, when recovery satisfaction is high, customer affection and customer trust that were established before the service failure are carried over to the future after the recovery. However, when recovery satisfaction is low, customer-firm relationship that had already established in the past are not carried over but broken up. Regardless of the degree of recovery satisfaction, once a failure occurs loyalty intention is not carried over to the future and the impact of customer trust on loyalty intention becomes stronger. Such changes imply that customers become more prudent and more risk-aversive than the time prior to service failure. The impact of severity of failure on customer affection and customer trust matters only when recovery satisfaction is low. When recovery satisfaction is high, customer affection and customer trust become severity-proof. Interestingly, regardless of the degree of recovery satisfaction, failure severity has a significant negative influence on loyalty intention. Loyalty intention is the most fragile target when a service failure occurs no matter how severe the failure criticality is. Consequently, the ultimate goal of service recovery should be the restoration of customer-firm relationship and recovery of customer trust should be the primary objective to accomplish for a successful recovery performance. Especially when failure severity is high, service recovery should be perceived highly satisfied by the complainants because failure severity matters more when recovery satisfaction is low. Marketers can implement recovery strategies to enhance emotional appeals as well as fair treatments since the both impacts of affection and trust on loyalty intention are significant. In the case of high severity of failure, recovery efforts should be exerted to overreach customer expectation, designed to directly repair customer trust and elaborately designed in the focus of customer-firm communications during the interactional recovery process to affect customer trust rebuilding indirectly. Because it is a longer and harder way to rebuild customer-firm relationship for high severity cases, low recovery satisfaction cannot guarantee customer retention. To prevent customer defection due to service failure of high severity, unexpected rewards as a recovery will be likely to be useful since those will lead to customer delight or customer gratitude toward the service firm. Based on the results of analyses, theoretical and managerial implications are presented. Limitations and future research ideas are also discussed.