• Title/Summary/Keyword: Quality Management Capabilities

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A Comparison Study on Supplier and Green Supplier Selection Problems using Fuzzy AHP and BSC (Fuzzy AHP와 BSC를 이용한 공급자와 그린 공급자 선정 문제의 비교 연구)

  • Seo, Kwang-Kyu
    • Journal of the Korea Safety Management & Science
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    • v.13 no.4
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    • pp.117-124
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    • 2011
  • Supplier selection is one of the most important activities of a company. This importance is increased even more by new strategies in a supply chain, because of the key role suppliers perform in terms of quality, costs and services which affect the outcome in the buyer's company. In addition, green production has become an important issue for almost every manufacturer and will determine the sustainability of a manufacturer. Therefore a performance evaluation system for supplier and green suppliers is necessary to determine the suitability of suppliers to cooperate with the company. Supplier and green supplier selection is a multiple criteria decision making problem in which the objectives are not equally important. In practice, vagueness and imprecision of the goals, constraints and parameters in these problems make the decision making complicated. The objective of this study is to construct a decision-making process using fuzzy analytic hierarchy process (FAHP) and balanced scorecard (BSC) for evaluating supplier and green suppliers in the manufacturing industry. The BSC concept is applied to define the hierarchy with four major perspectives and performance indicators are selected for each perspective. FAHP is then proposed in order to tolerate vagueness and ambiguity of information. Finally, FAHP is applied to facilitate the solving process. With the proposed approach, manufacturers can have a better understanding of the capabilities that supplier and green supplier must possess and can evaluate and select the most suitable supplier for cooperation.

A Performance Analysis by the Satisfaction Survey for Center for Children's Foodservice Management and Developmental Direction (어린이급식관리지원센터 지원 서비스 만족도 조사를 통한 성과 분석과 발전 방향)

  • Shin, saerom;Woo, eunyeol;Park, hyekyung
    • Journal of the FoodService Safety
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    • v.1 no.1
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    • pp.45-51
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    • 2020
  • This study sought to understand the requirements of registered institutions and parents of beneficiary children's through a satisfaction survey conducted at Center for Children's Foodservice Management (CCFSM) and to improve quality to create a model example of site-based meal safety management in accordance with population trends. In 2019, the comprehensive satisfaction level of the director and parents rose 2.4 points and 2.9 points, respectively, compared to the previous year, and the comprehensive satisfaction level of the director and parents continued to rise from 2015 to 2019. The gap between the highest and lowest institutions is narrowed to 13.5 points year-on-year from 21.4 points. National Institute of Food and Nutrition Service will need to make efforts to upgrade regional centers through (Human Resource Development(HRD) training to strengthen their job-specific capabilities and minimize the standard deviation of each center. Since local centers are distributed across the country and have field-oriented service support systems, CCFSM will need to manage the healthy eating habits of the underprivileged, provide information necessary to establish proper eating habits, strengthen education, and establish a customized food safety service system.

IDENTIFICATION OF SIGNIFICANT CRITERIA FOR SELECTION OF CONSTRUCTION PROJECT MANAGERS IN IRAN

  • Abbas Rashidi;Fateme Jazebi;Mohamad Hassan Sebt
    • International conference on construction engineering and project management
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    • 2009.05a
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    • pp.1564-1569
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    • 2009
  • Project managers play a key role in cost, time, and quality of a project. Selection of an appropriate project manager, therefore, is considered as one of the most important decisions in any construction project. It should be noted that most important decision makings are carried out by the project manager throughout the project. Traditionally, project manager selection in construction companies in Iran is through organizing an interview with candidates and selecting the most appropriate choice in accordance with the capabilities, potentials and individual specifications coupled with the requirements of the project. In the same direction, organizing interview on selection of appropriate candidate is usually carried out by senior managers of companies. Determination of the most important criteria for selection of project managers and also identification of significance coefficient of each criterion can highly help senior managers of companies to make sound selection decisions. In this paper, a numerical model has been considered for determination of significance of each criterion, details of which are submitted for selection of project manager in Iranian petrochemical, oil and gas sector companies. For this reason, all criteria- considered by senior managers of the companies under study- are first determined. Then, information obtained through 38 interviews, conducted by senior managers of the mentioned companies while selecting project manager, is analyzed. Significant coefficient of each criterion is calculated through the accumulated data using fuzzy curves method.

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Knowledge Management Strategy of a Franchise Business : The Case of a Paris Baguette Bakery (프랜차이즈 기업의 지식경영 전략 : 파리바게뜨 사례를 중심으로)

  • Cho, Joon-Sang;Kim, Bo-Yong
    • Journal of Distribution Science
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    • v.10 no.6
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    • pp.39-53
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    • 2012
  • It is widely known that knowledge management plays a facilitating role that contributes to upgrading organizational performance. Knowledge management systems (KMS), especially, support the knowledge management process including the sharing, creating, and using of knowledge within a company, and maximize the value of knowledge resources within an organization. Despite this widely held belief, there are few studies that describe how companies actually develop, share, and practice their knowledge. Companies in the domestic small franchise sector, which are in the early stages in terms of knowledge management, need to improve their KMS to manage their franchisees effectively. From this perspective, this study uses a qualitative approach to explore the actual process of knowledge management implementation. This article presents a case study of PB (Paris Baguette) company, which is the first to build a KMS in the franchise industry. The study was able to confirm the following facts through the analysis of target companies. First, the chief executive's support is a critical success factor and this support can increase the participation of organization members. Second, it is important to build a process and culture that actively creates and leverages information in knowledge management activities. The organizational learning culture should be one where the creation, learning, and sharing of new knowledge is developed continuously. Third, a horizontal network organization is needed in order to make relationships within the organization more close-knit. Fourth, in order to connect the diverse processes such as knowledge acquisition, storage, and utilization of knowledge management activities, information technology (IT) capabilities are essential. Indeed, IT can be a powerful tool for improving the quality of work and maximizing the spread and use of knowledge. However, during the construction of an intranet based KMS, research is required to ensure that the most efficient system is implemented. Finally, proper evaluation and compensation are important success factors. In order to develop knowledge workers, an appropriate program of promotion and compensation should be established. Also, building members' confidence in the benefits of knowledge management should be an ongoing activity. The company developed its original KMS to achieve a flexible and proactive organization, and a new KMS to improve organizational and personal capabilities. The PB case shows that there are differences between participants perceptions and actual performance in managing knowledge; that knowledge management is not a matter of formality but a paradigm that assures the sharing of knowledge; and that IT boosts communication skills, thus creating a mutual relationship to enhance the flow of knowledge and information between people. Knowledge management for building organizational capabilities can be successful when considering its focus and ways to increase its acceptance. This study suggests guidelines for major factors that corporate executives of domestic franchises should consider to improve knowledge management and the higher operating activities that can be used.

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Building CALS System using CIM in Manufacturing Company (기존 CIM을 활용한 제조업체에서의 CALS 구축 방안)

  • 이영해;최영하;전성진
    • The Journal of Society for e-Business Studies
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    • v.1 no.2
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    • pp.27-47
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    • 1996
  • Manufacturing companies must have close relationships with cooperative companies and customers under dynamic market surroundings. Not only product life cycle, but also the allowed period between development of product and sale becomes shorter. In spite of these situations, most manufacturing companies have insufficient capabilities of the information technology and data exchange formats between companies are so different. Thus, there exists a limit on the efficient management of companies. These problems in manufacturing companies could be solved by CALS. Through CALS the company responses quickly to customer demand, transfers this information to manufacturing systems automatically, and distributes products at appropriate time In short, CALS is a strategy to distribute products satisfying with quality, cost and delivery. And up to now, most manufacturing companies have proceeded CIM systems. In this paper, an approach for the efficient building CALS system through extension of CIM in the manufacturing companies is proposed.

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Impact of Information Technology on New Product Development Process in Korean Manufacturing Firms (정보기술이 신제품 개발프로세스에 미치는 영향에 관한 연구: 국내 제조업체를 중심으로)

  • Lee, Han-Chul;Kim, Tae-Ung;Lee, Won-Jun
    • Asia pacific journal of information systems
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    • v.11 no.4
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    • pp.1-25
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    • 2001
  • Manufacturing firms face a paradigm shift from industrial systems driven by efficiency to post-industrial systems where success depends on a quick-response to customer demands for a variety of high-quality products. In essence, time is becoming a critical dimension for competition. New information technologies allow many firms to pursue time-based competitive strategies. The purpose of this research is to investigate the relationship among the types of information technology, behaviors of suppliers, the structures of new product development processes, and the competitiveness of the firms. The data for this study were collected from 96 Korean manufacturing firms that have implemented certain types of information technologies. Research results from LISREL analysis confirm that the competitiveness comes from product innovation capabilities and innovative product development process. But the linkage between the information technologies and the firms' competitiveness proves to be indirect. Suppliers, organizational culture related to IT, and some other factors also have indirect impact on the competitiveness. A summarized report of other findings is provided as well.

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BIM-Based VE Proposal Management Using Parametric Modeling (파라메트릭 모델링을 활용한 BIM기반 VE제안 관리 방안)

  • Kim, Dain;Choi, Jaehyun;Lee, Jin Gang
    • Proceedings of the Korean Institute of Building Construction Conference
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    • 2023.05a
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    • pp.163-164
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    • 2023
  • The technical proposal bidding system emphasizes the evaluation of the construction company's technical capabilities, with the aim of improving the quality and cost-effectiveness of the construction. However, in the VE analysis and proposal process for technical proposal bidding, the ideas are often reused from similar past construction projects, and the application of new construction technologies/methods is often lacking. Therefore, this study proposes a methodology for managing VE proposal information by integrating it into a BIM model using parametric modeling. This research developed database based on the existing VE proposals and new construction technology/method information from the Korea Institute of Civil Engineering and Building Technology. And by using parametric modeling, the proposed method integrate the VE database with BIM model. The methodology proposed in this study is expected to improve the reliability and effectiveness of VE-related idea proposals in technical proposal bidding.

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Knowledge Management of Hospital Clinical Support Department - A Case Study of a Laboratory in S Hospital's Eye Center - (병원 진료지원부서의 역량강화를 위한 지식경영 : S병원 안센터검사실 사례연구)

  • Rhee, Shang-Ro;Kim, Kwang-Jum;Lee, Hyun-Ju
    • Korea Journal of Hospital Management
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    • v.18 no.4
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    • pp.113-130
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    • 2013
  • The aim of this article is to propose a framework for standardization of knowledge based on a case study of clinical operation to guide initial hospital knowledge management projects. Both quantitative and qualitative data for the project from 2009 through 2012 were collected for analysis. In a study of knowledge management project of a lab in S Hospital's Eye Center, this research examines the standardization of operational knowledge for competence enhancement of the lab. The lab defined and standardized the knowledge concern of the lab operation and the in-group from 2008. Organizations are often unaware of the potential value of tacit knowledge in both clinical and administrative area. The main finding from the case study is that analysis of such tacit knowledge of a lab in a hospital can be transformed into explicit knowledge for organizational capabilities such as improved quality, responsiveness and competitive advantage. Concepts from Nonaka's theory are used to investigate processes of knowledge standardization, examining the strategic value of tacit knowledge and the need to rely primarily on internal documentation processes. Since there has been limited research on hospital knowledge management. it may also be useful to researchers in generating propositions for further study.

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Development of Coupled SWAT-SWMM to Evaluate Effects of LID on Flow Reduction in Complex Landuse (복합토지유역에서의 LID적용에 따른 유출량 저감효과 분석을 위한 SWAT-SWMM 연계모델 개발)

  • Woo, Won Hee;Ryu, Jichul;Moon, Jong Pill;Jang, Chun Hwa;Kum, Donghyuk;Kang, Hyunwoo;Kim, Ki-Sung;Lim, Kyoung Jae
    • Journal of Korean Society on Water Environment
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    • v.28 no.4
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    • pp.495-504
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    • 2012
  • In recent years, urbanization has been a hot issues in watershed management due to increased pollutant loads from impervious urban areas. The Soil and Water Assessment Tool (SWAT) model has been widely used in hydrology and water quality studies at watershed scale. However, the SWAT has limitations in simulating water flows between HRUs and hydrological effects of LID practices. The Storm Water Management Model (SWMM) has LID capabilities, but it does not simulate non-urban areas, especially agricultural areas. In this study, a SWAT-SWMM coupled model was developed to evaluate effects of LID practices on hydrology and water quality at mixed-landuse watersheds. This coupled SWAT-SWMM was evaluated by comparing calibrated flow with and without coupled SWAT-SWMM. As a result of this study, the $R^2$ and NSE values with SWAT are 0.951 and 0.937 for calibration period, and 0.882 and 0.875 for validation period, respectively. the $R^2$ and NSE values with SWAT-SWMM are 0.877 and 0.880 for validation period. Out of four LID scenarios simulated by SWAT-SWMM model, the green roof scenario was found to be most effective which reduces about 25% of rainfall-runoff flows.

Collecting Method and Implementation of Search Management System for R&D Projects in Korean Medicine Field (한의학 연구개발과제 수집 방법 및 검색 관리 시스템 구축)

  • Kim, Sang-Kyun;Jang, Hyun-Chul;Yea, Sang-Jun;Kim, Chul;Eom, Dong-Myung;Song, Mi-Young
    • The Journal of Korean Medicine
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    • v.30 no.4
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    • pp.47-58
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    • 2009
  • Objectives: Several domestic search systems for research projects providing capabilities of searching and managing the research information based on metadata have been completed, although they cannot search projects for specific domains such as the Oriental Medicine field. Therefore, in this paper we propose an effective method for collecting and refining information of research projects in the oriental medicine field. We also design and implement a search management system based on the collected information. Methods: We chose three search elements and defined the collecting process for research projects. The collected information was refined to enhance the quality of results. Then, the search management system was implemented by Adobe Flex. Results: We were able to collect 1,688 research projects in the oriental medicine field. We also implemented the search management system, which provides the functionalities of search and management such as input, update, delete, spreadsheet import/export of R&D projects, user management and access control. Conclusions: The collected information and the search management system will be used in a project analysis system which will be constructed in the future. The project analysis system could help to analyze trends in oriental medicine research as well as construct a technical roadmap.

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