• 한국병원경영학회지
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• 제16권3호
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• pp.19-40
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• 2011

The purpose of this research is to study empirically the relationship between servant leadership and organizational effectiveness and more importantly the moderating effect of Hospital employees' belief in public service on such relationship. The result showed that servant leadership positively affects three organizational effectiveness including job satisfaction, organizational commitment and OCB(organizational citizenship behavior). It was also found that Veterans Hospital employees' belief in public service moderated the relationship between servant leadership and those three organizational effectiveness variables. In other words, those who have strong belief in public service showed higher job satisfaction, organizational commitment and OCB as well as higher service and responsibility mind. Finally, limitations of the study and suggestions for future studies are presented in the conclusion.

• The Journal of Asian Finance, Economics and Business
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• 제6권2호
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• pp.183-187
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• 2019

The paper aims to provide some recommendations to improve the operational capacity of the Tra Vinh Provincial Center of Public Administrative Services and to improve the effectiveness and efficiency of management in the State administrative agencies. The study on people's satisfaction towards public services of Tra Vinh Provincial Center of Public Administrative Services was conducted by collecting primary data of 300 people who used public services provided by this Center from September 2018 to November 2018. By using the multivariate regression method, the author found that there were a number of factors affecting people's satisfaction towards public services at the Center, including procedures, service fee, and attitudes of the staff, empathy, staff capacity, and trust. These factors had an impact on people's satisfaction towards public administrative services performed by staff officers from Tra Vinh Provincial Center of Public Administrative Services. Since then, the study has proposed policy implications to improve people's satisfaction on service quality at the Center such as: Develop a flexible charge mechanism of public services; Enhance the sense of responsibility of staff officers; Pay attention to improving administrative procedures; Establish trustworthiness to people; Pay attention to professional improvement; and Build up a friendly and respectful team of staff.

• 유통과학연구
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• 제12권11호
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• pp.101-111
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• 2014

Purpose - This study aims to verify the construct of the service quality suitable to the characteristics of the business center, to develop the scale that can measure the service quality objectively, compare the diverse business centers in Korea, and present desirable methods of business center management and operation. Research design, data, and methodology - In the first stage, literature research and focus group interviews with current users and actual business experts of business centers were conducted. In addition, 69 early stage scale items were derived. In the second stage, a Delphi survey was conducted on the experts of business and academic circles. The measurement items in the early stage were supplemented and revised. The content validity rate (CVR) of 69 measures was computed and then the experts' opinions were used. As a result, the business center service quality scale, made up of 9 organizing factors and 36 measurement items, was constructed. In the third stage, a survey was conducted on the occupants who were currently using the business center. It was to confirm if the developed business center service quality scale could be actually utilized. The data of 435 samples collected were used. To refine the scale items, the exploratory factor analysis (EFA) was conducted repeatedly. Results - The business center service quality scale, made up of 8 factors and 33 items, was developed again. The 8 factors are reliability, speed, kindness, specialty, responsibility, appearance, convenience, and public interest. The reliability coefficient (Cronbach's Alpha) of each factor is greater than .7. Thus, it was confirmed that there was reliability in the measurement items. Further, the model suitability was verified using the confirmatory factor analysis (CFA), and the convergent validity and the discriminant validity were verified. This proved the construct validity. Through this process, the Korea Business Center Service Quality Scale was developed. Based on factor analysis, the developed business center service quality (BCSQ) scale consists of 4 aspects, 8 factors, and 33 items, comprising the "process quality" aspect: reliability (3 items), speediness (4 items), kindness (3 items) factors, the outcome quality aspect: expertise (3 items), responsibility (5 items) factors, the environment quality aspect: appearance (5 items), convenience (3 items) factors, and the public interest aspect: public interest (7 items) factor. However, according to CFA, the BCSQ scale consists of a total of 4 aspects, 8 factors, and 33 items, comprising the "process quality" aspect: reliability (3 items), speediness (3 items), kindness (3 items) factors, the outcome quality aspect: expertise (2 items), responsibility (4 items) factors, the environment quality aspect: appearance (3 items), convenience (2 items) factors, and the public interest aspect: public interest (3 items) factor. Conclusions - The BCSQ scale could serve as a diagnostic tool that will allow business center managers to determine service areas that are weak and in need of attention, and to improve the service quality of the business center.

• 보건의료산업학회지
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• 제12권1호
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• pp.1-11
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• 2018

Objectives : The purpose of this study was to identify the relationship between decision-making types, public entrepreneurship, and performance management of local public hospital directors. Methods : A questionnaire survey was carried out to assess the dependent variables of directors' decision-making types and public entrepreneurship. The analysis of management performance was carried out through a comparison between 2016 results of, data of variation rate on medical revenue and change rate on medical profit and results in 2015. Results : Results indicated that local public hospital directors who used rational decision-making showed better performance management. The analysis showed that enterprise had a greater positive effect (+) on variation rate of medical revenue than that of innovation. However, innovation had a higher positive effect (+) on change rate of medical profit than that of enterprise. These results suggest that innovation and enterprise have a major influence on performance management. Conclusions : The survey used for this study suggests that an education and training program is needed to improve public hospital directors' ability for rational decision-making, public entrepreneurship and performance management. Additionally, the policy change guaranteeing autonomy within the proper range is demanded that Local Public Hospital Director having spirit of innovation and enterprise achieves peak capacity and have responsibility for management.

• 한국항해항만학회지
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• 제39권5호
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• pp.401-408
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• 2015

This research seeks to improve the understanding of corporate social responsibility (CSR) and its advantages in the shipping sector. Recently, an improved emphasis on CSR, which incorporates environmental and social concerns into economic considerations of firms, can be found in business management and marketing literature. This is mainly because of people's increased awareness in regards to the negative consequences of corporate activities such as increased environmental pollution and gaps between the rich and the poor. According to the previous literature, it has been revealed that responsible actions by companies can generate positive outcomes in terms of financial and time aspects, but more importantly, intangible equity of the company, including improved corporate reputation, image as well as brand. As the regulation is intensifying in regards to environmental and social responsibility in the shipping sector, shipping companies are trying to engage in CSR to gain competitive advantages. While the reputation and image of shipping companies play essential roles for developing sustainable maritime transport, few studies have been conducted for how the CSR of shipping companies influence the shipping companies' reputation and image relative to other industries. In this regard, this study aims to investigate the effect of the corporate social responsibility on corporate reputation and image of shipping companies on the basis of an exploratory study in the Republic of Korea. This research would be beneficial to both academics and practitioners for developing useful CSR strategies which could promote the public's recognition of the shipping sector.

• 공학교육연구
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• 제11권2호
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• pp.5-14
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• 2008

이 논문에서는 과학기술학의 연구성과를 바탕으로 과학기술의 윤리적 측면에 대한 기존의 논의를 보완하거나 새로운 논점을 제기함으로써 과학기술자의 사회적 책임에 관한 체계적인 기획을 시도하였다. 첫째, 과학기술자의 사회적 책임에 관한 객관적 조건으로서 과학과 기술이 제도화되면서 사회와 긴밀한 관계를 형성하고 있다는 점을 지적하였다. 둘째, 과학기술의 공공성을 부각시킴으로써 기존의 전문직업인으로서의 과학기술자에 대한 논의를 보완하였다. 셋째, 과학기술자의 윤리적 갈등을 몇 개의 유형으로 분류한 후 관련된 사회집단을 포괄적으로 고려하면서 윤리적으로 수용가능한 대안을 모색해야 한다는 점을 지적하였다. 넷째, 과학기술자의 사회적 책임을 강화하기 위한 과제로서 부도덕한 행위에 관한 문제제기, 전문가적 증인의 역할 수행, 과학기술단체의 윤리강령 제정, 과학기술윤리교육의 강화를 제안하였다. 이러한 논의는 사회적 중요성이 점점 증대하고 있는 과학기술자가 자신의 활동을 보다 거시적 맥락에서 살펴볼 수 있는 매개체로 작용할 수 있다.

• 복식문화연구
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• 제29권5호
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• pp.679-693
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• 2021

The aim of this study was first to expand participation types in the field of beauty design by examining activities in the field, and second, to seek practical methods for addressing the important issue of social responsibility amid the current pandemic situation. Accordingly, social responsibility in design was examined through a review of previous studies. The features of practice domains and design performance fields were examined comparatively. As a result, it was found that social practices take place in various sectors, with sensibility toward the environment being escalated to a new level in the cosmetics industry. In terms of cosmetics enterprise practices, collecting, recycling, manufacturing, and retail networking has been established to reuse up to 95% of waste resources. Furthermore, ethical responsibility and participation concerning product and service waste resources are recommended, resulting in the supply of eco-friendly products in a virtuous cycle. In terms of systematic policy, even component transformation (such as organic certification and excluding toxic substances) is being carried out. However, it was difficult to identify such responsible activities in Korea; thus, systematic practice is needed. Designers take part in talent donation activities, and it was the sector they prefer the most. However, it is necessary to conduct studies on limitations such as venues equipped with cosmetics procedure equipment and public cosmetics sanitation and make systematic improvement, such that activities can be led with initiative from passive participation.

• 벤처혁신연구
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• 제1권1호
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• pp.113-127
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• 2018

본 연구의 목적은 공조직을 대상으로 조직신뢰의 결정요인 및 조직유효성에 미치는 영향을 탐구하는데 있었다. 연구를 위해서 조직신뢰의 결정요인으로는 조직의 배려, 공정성, 도덕성, 조직의 역량 및 사회적 책임의 5가지 요인을 검토하였으며, 조직유효성 지표로는 직무만족, 조직몰입 및 이직의도 3 변수를 사용하였다. 연구를 위해서 경기도 지자체에 근무하는 323명의 공무원으로부터 구조화된 질문지를 이용하여 자료를 수집하였으며, 수집된 자료는 구조방정식모형을 사용하여 분석하였다. 분석결과 조직의 배려, 공정성, 도덕성, 조직의 역량 및 사회적 책임 다섯 요인이 모두 조직신뢰의 형성에 긍정적인 영향을 미치며, 또한 조직신뢰는 조직유효성 지표인 직무만족 및 조직몰입에 긍정적 영향을, 그리고 이직의도에는 부적인 영향을 미치는 것으로 나타났다.

• 한국건축시공학회지
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• 제24권4호
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• pp.425-436
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• 2024

국내 공공주택으로 활용되고 있는 모듈러 공동주택은 도입 초기 단계에 있다. 그 발생된 입주단계 하자와 입주 후 유지보수 단계의 하자를 구분하여 분석한 결과 입주단계에서 높은 비율을 차지하는 도배 및 바닥재 공사는 보양 등의 품질관리가 요구된다. 유지보수단계에서는 많이 발생하는 누수하자에 대해서 지붕공사의 노출방수공법 보완과 저층부 콘크리트 골조와 모듈러 연결부위, 그리고 모듈러 발코니 부위의 철저한 설계 및 시공관리가 필요하다. 또한 골조 및 유닛모듈 시공업체를 1개 업체로 발주하여 전체 시공 관리를 일원화하는 것이 요구된다. 이로써 모듈러 공공주택의 품질을 향상시킬 수 있을 것으로 판단되며 모듈러 공법의 활성화에도 기여할 수 있을 것으로 기대된다.

• 한국컴퓨터정보학회논문지
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• 제21권5호
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• pp.193-200
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• 2016

This study was conducted in order to assess the effect of variables influencing Korean baby-boomers' welfare consciousness. For this purpose, data from the $8^{th}$ supplementary survey of the Korea Welfare Panel in 2013 were analyzed. The subjects of analysis were 2,035 people who were born between 1955 and 1965 whose welfare panel data did not have missing values for the variables of the research model. According to the results of analysis, first, when the descriptive statistics of the major variables were analyzed, those showing a relatively high mean score among the sub-factors of the baby-boomers' welfare consciousness were 'expansion of expenditure for public assistance' (mean 3.65, SD .557), 'expansion of expenditure for social insurance' (mean 3.53, SD .646), and 'expansion of expenditure for social services' (mean 3.26, SD .424). The mean score of the baby-boomers' overall welfare consciousness was relatively high as 3.45 (SD .428), advocating the expansion of welfare expenditure. Second, the independent variables influencing the baby-boomers' welfare consciousness was found to have explanatory power of 12.9%. In the results of regression analysis, variables found to have a significant effect were gender (B=.100, t=2.573, p<.01), personal responsibility for poverty (B=-.151, t=-3.635, p<.01), social responsibility for poverty (B=.149, t=3.437, p<.001), and recipient's laziness (B=.251, t=6.578, p<.001). Based on these results were discussed major relevant policies.