Journal of Venture Innovation (벤처혁신연구)

Korean Academy of Venture Innovation (한국벤처혁신학회)
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The determinants of organizational trust and Its effect on organizational effectiveness : with a focus on public organizations

조직신뢰의 결정요인과 조직유효성에 대한 영향 : 공조직을 중심으로

  • 박종표 (호서대학교 벤처혁신연구소) ;
  • 고종욱 (안양대학교 공공행정학과)
  • Received : 2018.03.05
  • Accepted : 2018.06.15
  • Published : 2018.06.30
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Abstract

The purpose of this study was to investigate the determinants of organizational trust and its effect on organizational effectiveness in the public organizations. This study examined five factors of organizational competencies, consideration, fairness, organizational morality and organizational social responsibility as the determinants of organizational trust and job satisfaction, organizational commitment and intend to leave as the indicators of organizational effectiveness. For this study, data were collected from 323 public officials in Gyeonggi Province with structured questionnaires and analyzed using structural equation modelling technique. This study found that organizational competencies, consideration, fairness, organizational morality and organizational social responsibility made significant contributions to the formation of organizational trust and that organizational trust impacted positively organizational effectiveness measured in terms of job satisfaction, organizational commitment and intend to leave.

본 연구의 목적은 공조직을 대상으로 조직신뢰의 결정요인 및 조직유효성에 미치는 영향을 탐구하는데 있었다. 연구를 위해서 조직신뢰의 결정요인으로는 조직의 배려, 공정성, 도덕성, 조직의 역량 및 사회적 책임의 5가지 요인을 검토하였으며, 조직유효성 지표로는 직무만족, 조직몰입 및 이직의도 3 변수를 사용하였다. 연구를 위해서 경기도 지자체에 근무하는 323명의 공무원으로부터 구조화된 질문지를 이용하여 자료를 수집하였으며, 수집된 자료는 구조방정식모형을 사용하여 분석하였다. 분석결과 조직의 배려, 공정성, 도덕성, 조직의 역량 및 사회적 책임 다섯 요인이 모두 조직신뢰의 형성에 긍정적인 영향을 미치며, 또한 조직신뢰는 조직유효성 지표인 직무만족 및 조직몰입에 긍정적 영향을, 그리고 이직의도에는 부적인 영향을 미치는 것으로 나타났다.

Keywords

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