• Title/Summary/Keyword: Project Satisfaction

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A Study on the Effect of the Information System Audit Fidelity on the Customer Satisfaction and Project Performance (정보시스템 감리의 충실성이 고객 만족도와 프로젝트 성과에 미치는 영향)

  • Kim, Dong-Soo;Yang, Kyung-Sik;Kim, Hyun-Soo
    • Journal of Information Technology Services
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    • v.5 no.2
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    • pp.59-78
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    • 2006
  • This research is to suggest the factor which is effecting on the information system audit fidelity in the perspective of audit procurer, to develop the measure to evaluate it, to investigate the audit performance and project performance for comparison the audit fidelity between the audit teams. As the analysis results, we found that the audit service factors can be divided to the expert knowledge of auditor and the project attributes itself. It means these factors are the major measures for the audit fidelity. In this research, the hypothesis of this study model is verified throughout the factor and corelation analysis, and the structured equation model is applied. Analysis results show that all relations between the factors are significant statistically. The audit service factors has an effect on audit fidelity. Also the information system audit fidelity can be affect on the project performance, audit performance and customer satisfaction. So, in conclusion, we need to judge closely the audit service factors affecting the audit fidelity for the enhancement of the project performance, audit performance and customer satisfaction.

The Effect of the Project Plan Variance on Customer Satisfaction: Focus on IT Project Results (프로젝트 계획의 변동이 고객만족도에 미치는 영향: IT 프로젝트 결과 중심으로)

  • Yoon, Hyeong-Seok;Lee, Seouk-Joo;Kim, Seung-Chul;Park, So-Hyun
    • Journal of Information Technology Services
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    • v.21 no.5
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    • pp.51-64
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    • 2022
  • Companies are planning and executing IT projects using information technology as a means to secure external competitiveness. However, IT projects have high risks and uncertainties due to the invisibility of outputs (systems, services, products), and changes in plans frequently occur during project execution. As a result, most IT projects are closed without achieving the target performance. This can lead to a waste of resources and money for the company, which in turn leads to the loss of opportunities to enter new markets. This study intends to analyze the effect of changes in the project plan on customer satisfaction, which is the project performance. Also, we want to find the importance of project planning so that the target performance of the IT project can be achieved. For the empirical analysis of this study, about 500 actual project data were collected. As for the analysis method, statistical analysis such as simple and multiple regression analysis and control effect was performed. Looking at the results of the analysis, it was found that the scope change affects the cost change and the schedule change. Also, changes in scope and cost were found to affect project performance. The theoretical performance of this study proved the theoretical fact that good project performance comes out if the IT project is executed as planned. The practical performance suggested the need for a change in project management by proving that thorough execution of the project planning stage can improve the project performance in the Korean project management culture, where the project planning stage is poorly performed for the rapid implementation of the IT project.

A Study on the Impact of the PMS Quality on Performance in Information Systems Project (IS프로젝트에서 PMS 품질이 성과에 미치는 영향에 대한 연구)

  • Jeong, Cheonsu;Ahn, Hyunchul
    • Knowledge Management Research
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    • v.13 no.3
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    • pp.79-103
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    • 2012
  • Recently because the IS development project is large scale and complicated, the necessity of tools that can manage effectively smooth communications and the harmonized project between the interested parties is exposed. According to this fact, many companies are investing enough to the PMS (Project Management System) for the sake of the systematic management of the IS development project, and also this PMS is emerging as one of the indispensable tools for the successful IS development project by casting off from a auxiliary means for the past project management. However, as had been expected, whether the introduction of the PMS is possible to facilitate communications within a project team, and a main motivation that can derive individual performance and organizational performance that participated in the IS development project is induced or not are not verified still empirically and apparently. With respect to this, a survey was conducted to examine how PMS quality affected user satisfaction, communication, individual performance and project performance. The effects of the data gathered were verified by structural equation model analysis.

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A Study on the Determinants of Life Satisfaction for the Senior Job Placement Project Participants (노인일자리사업 참여자의 생활만족도 영향요인 연구)

  • Park, Pyeong
    • Journal of Digital Convergence
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    • v.11 no.9
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    • pp.113-126
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    • 2013
  • The purpose of this study was to empirically investigate the effects of job characteristics on job characteristics on job satisfaction and life satisfaction and the moderating role of social support among the Senior Job Replacement Project participants. For the purpose of this study, "Senior Job Replacement Project Participants" data collected by the Korea Labor Force Development Institute for the Aged were used and analyzed employing hierarchical regression analysis technique. This study found that four out of five job characteristics variables(job requirements, working environment, education program and service environment) had significant positive effects on participants' job satisfaction, whereas pay did not; that job satisfaction made a positive contribution to the enhancement of participants' life satisfaction; and that two social support variables(children support and outside support) did not play a moderating role in the relationships between job characteristics and participants' job satisfaction and between job satisfaction and life satisfaction among participants.

A Research about Importance and Satisfaction in Each Tasks on Apartment Remodeling (공동주택 리모델링 사업의 업무별 중요도 및 만족도 조사)

  • Oh, Chi-Seob;Choi, yun-ki
    • Journal of the Architectural Institute of Korea Structure & Construction
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    • v.34 no.6
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    • pp.35-43
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    • 2018
  • As rapid increasing of domestic apartments, decline of the market value of the old apartment and to be announced policy by government are re-lighting to be insufficient growth than the past 15 years in market of apartment remodeling. In this study, research the conflicts on apartment remodeling project and analysis of importance and satisfaction by survey. Also, the survey was being progressed for every participant who are related in an apartment remodeling project. After this study, this study will propose basic data for effective way to improve on apartment remodeling project. For this purpose, generalize the project stage level by level. And analysis status of business progress to be felt from participants of project. According to the results by a survey, the each result of elements can be a reference value for a good way of apartment remodeling to proceed and improve.

A Study on the Analysis of User's Satisfaction at the Commercial Street of Historic and Cultural Environmental Districts in Gyeongju (경주시 역사문화환경지구 내 상업가로경관에 영향을 미치는 요인 분석)

  • Choi, Moo-Hyun
    • Journal of the Korean Institute of Rural Architecture
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    • v.16 no.3
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    • pp.19-26
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    • 2014
  • This study aims to examine residents' satisfaction and behavioral condition at the commercial street of Historic and Cultural Environmental Districts in Gyeongju. To achieve this, the study relied on empirical study method and additionally, present condition survey was performed with a user interview. residents' satisfaction and preferences analysis was conducted to figure out present conditions and improvements. This work has completed a total analysis of the architectural characteristics and street factors among various factors which influence residents' satisfaction level including physical street equipments and street view factors which are main contents of previous studies and street improvement project. Using statistical analysis, each factor's significance was verified quantitatively. Accordingly, this study presents prior consideration points before planning the commercial street improvement project and the region development project.

A Study on the Change of Learning Satisfaction and Comprehension of Team Project Instruction Using Creative Capstone Design (창의적 캡스톤 디자인을 활용한 팀 프로젝트수업 운영에 따른 학습만족도 및 이해도 변화에 관한 연구)

  • Kim, Changhee
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.13 no.4
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    • pp.179-191
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    • 2017
  • The purpose of this study is to investigate the change of comprehension degree about learning satisfaction and capstone class by applying the subject which draws idea for team project task in college to creative capstone design program. The Capstone Design Program is designed to train fieldworkers with creative problem solving skills and is widely applied as a problem-solving course in team-based projects. In this paper, based on the case study of the 'fusion capstone design' operated in the first semester of 2015 ~ 2017, the capstone design course was established in the course of designing ideas for problem solving. The results of this study are as follows: First, the questionnaire about capstone design instruction process, instruction method, and learning achievement satisfaction were analyzed. As a result, understanding of capstone design was found to be higher than that of class before class, and satisfaction of performance course, method of teaching performance and learning outcome were obtained.

Influence of Job Satisfaction on Project Effectiveness of Employment Promotion Project for the Elderly (노인일자리사업 참여자의 직무만족이 사업성과에 미치는 영향)

  • Cho, Joon;Kim, Young-Hee;Cho, Ji-Hyun
    • The Journal of the Korea Contents Association
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    • v.14 no.1
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    • pp.294-304
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    • 2014
  • The purpose of this study was to examine the relationship between the job satisfaction, and project effectiveness of employment promotion project for the elderly, and to suggest practical implications for social work services for those the elderly. Data for this study were collected through the use of a survey instrument completed by 240 samples over 60 years of age. Collected data were analysed by multiple regression. The findings of this study were as follows: this study provided clear evidence that the depression was very important variable which affected on project effectiveness of employment promotion project for the elderly. Based on these findings, in order to increase project effectiveness, we need to realize the importance of job satisfaction management, and suggested effective intervention programs.

An Analysis of Learning Outcomes and Learning Satisfaction of Project-Based Learning in non-face-to-face Learning Environment (비대면 학습환경에서 프로젝트 기반 학습(Project-Based Learning: PBL) 학습성과 및 만족도 분석)

  • Lee, Yoon Kyung;Kim, Eun Jin
    • The Journal of the Korea Contents Association
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    • v.21 no.6
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    • pp.814-825
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    • 2021
  • This study is the result of the operation of Project-Based Leaning (PBL) conducted at S Women's University's Teaching and Learning Center. This study investigated the learning outcomes and learning satisfaction of participating learners. The questionnaire for this study consisted of a total of 28 questions on learning strategies (peer learning strategies, critical review strategies, elaboration strategies, super cognitive, and online project activities) and learning satisfaction. For the survey, 300 students (first semester: 210 students, second semester: 90 students) participated in the 2020 project-based learning. As for the pre and post questionnaire results, the average of the post questionnaires of the first and second semesters was higher than pre-questionnaires result. After taking project-based learning in the first and second semesters, the average of learning strategy and learning satisfaction improved. It was confirmed that the project activities are helpful in learning activities and increase participation in class. Based on this, it implies that in-depth PBL research in a non-face-to-face learning environment should be continued.

Determinants of Satisfaction and Demand for Smart Medical Care in Vulnerable Areas (의료취약지 스마트의료에 대한 만족도와 요구도의 결정요인)

  • Jin, Ki Nam;Han, Ji Eun;Koo, Jun Hyuk
    • Korea Journal of Hospital Management
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    • v.26 no.3
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    • pp.56-67
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    • 2021
  • There are few domestic studies on medical services in medically vulnerable areas where medical use is not met due to a lack of medical resources. The past studies on smart medicine targeting medically vulnerable areas grasp only the overall satisfaction level, or the sub-dimensions of satisfaction are not classified clearly. Also, it lacks consideration of the patient's needs. This study aims to analyze the effect of users' experience of the smart medicine pilot project conducted in medically vulnerable areas on satisfaction and demand. The user's experience was measured by variables in the dimensions of structure, process, and outcome. Among the pilot project participants, 282 subjects responded to the 2019 survey. Using the hierarchical regression method, we tried to find out the determinants of satisfaction and service demands. Experience factors affecting satisfaction were found to be accessibility, certainty, effectiveness, and efficiency. In addition, it was found that the demand in their 60s was high and that accessibility, certainty, effectiveness, and efficiency had a statistically significant effect on the demand. It is expected that the smart medicine pilot project will be effectively operated by well utilizing the factors influencing satisfaction and demand revealed in this study.