Korea Journal of Hospital Management (한국병원경영학회지)

Korean Society of Hospital Management (한국병원경영학회)
권호 표지

Determinants of Satisfaction and Demand for Smart Medical Care in Vulnerable Areas

의료취약지 스마트의료에 대한 만족도와 요구도의 결정요인

  • Jin, Ki Nam (Department of Health administration, Yonsei University Mirae Campus) ;
  • Han, Ji Eun (Department of Health Administration, Yonsei University Graduate School) ;
  • Koo, Jun Hyuk (National Health BigData Clinical Research Institute, Yonsei University Wonju College of Medicine)
  • 진기남 (연세대학교 미래캠퍼스 보건행정학부) ;
  • 한지은 (연세대학교 일반대학원 보건행정학과) ;
  • 구준혁 (연세대학교 원주의과대학 국민건강빅데이터임상연구소)
  • Received : 2021.07.20
  • Accepted : 2021.09.13
  • Published : 2021.09.30
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Abstract

There are few domestic studies on medical services in medically vulnerable areas where medical use is not met due to a lack of medical resources. The past studies on smart medicine targeting medically vulnerable areas grasp only the overall satisfaction level, or the sub-dimensions of satisfaction are not classified clearly. Also, it lacks consideration of the patient's needs. This study aims to analyze the effect of users' experience of the smart medicine pilot project conducted in medically vulnerable areas on satisfaction and demand. The user's experience was measured by variables in the dimensions of structure, process, and outcome. Among the pilot project participants, 282 subjects responded to the 2019 survey. Using the hierarchical regression method, we tried to find out the determinants of satisfaction and service demands. Experience factors affecting satisfaction were found to be accessibility, certainty, effectiveness, and efficiency. In addition, it was found that the demand in their 60s was high and that accessibility, certainty, effectiveness, and efficiency had a statistically significant effect on the demand. It is expected that the smart medicine pilot project will be effectively operated by well utilizing the factors influencing satisfaction and demand revealed in this study.

Keywords

References

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