• Title/Summary/Keyword: Perception of Libraries

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The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System (도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향)

  • Jung, Hyung-Shik;Yeoum, Seoung-Yeoub
    • Journal of Global Scholars of Marketing Science
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    • v.18 no.4
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    • pp.217-244
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    • 2008
  • Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

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A Study on Perception of Library Usage and Services Related to the Establishment of the Chungcheongbuk-do Central Library (충북도립대표도서관 건립에 관한 도서관 이용과 서비스에 대한 인식 조사 연구)

  • Younghee Noh;Ji-Yoon Ro;Inho Chang;Jae Min Ko;Jung-a Kang
    • Journal of the Korean Society for Library and Information Science
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    • v.58 no.2
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    • pp.343-361
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    • 2024
  • This study aimed to assess perceptions of library usage and services among users of public libraries within Chungcheongbuk-do, as part of the groundwork for developing the basic plan for establishing the Chungcheongbuk-do Central Library. The survey results indicated that respondents consider policy formulation and implementation for the development of local libraries and enhancement of library services to be the most important role of the Chungcheongbuk-do Central Library. Additionally, respondents showed a preference for print materials as the preferred type of information resource for collection management, with literature being the most favored subject area. Finally, survey participants expressed a desire for the provision of diverse books and knowledge resources as the desired library service.

An Analysis on the Teachers' Perception on School Library Services: Targeting the Teachers in Incheon City Office of Education (학교도서관 서비스에 대한 교원들의 인식 분석 - 인천광역시교육청 교원들을 대상으로 -)

  • Park, Juhyeon;Hu, Woojung
    • Journal of Korean Library and Information Science Society
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    • v.50 no.4
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    • pp.581-610
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    • 2019
  • The purpose of this study is to analyze elementary, middle and high school teachers' perceptions and experiences on school library services, to obtain basic information and to draw implications for setting the contents and direction of school library services. For this purpose, a survey was conducted on 498 teachers working at elementary, middle and high schools in the Incheon Metropolitan Office of Education for reading status, recognition and emotion of the school libraries, school library experience, teaching experiences using school libraries, and the role of teacher-librarians. As a result of the analysis, there was a difference in teachers' perceptions, emotions, and experiences of school library services according to school level and school library personnel. In particular, the school library personnel was found to have a significant influence on teachers' perception, emotion and experience of school library service.

A Study on the Perception·Status survey and Development about Bibliotherapy in Korea's LIS Fields (문헌정보학 분야에서의 독서치료 관련 인식·현황 조사 및 발전 방향에 관한 연구)

  • Baek, Jae-Eun
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.33 no.3
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    • pp.371-395
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    • 2022
  • Library and Information Science, traditionally a strong field of book and reading, can be said to play a leading and central role in bibliotherapy that heals human emotions, situations, and pathological symptoms through books and reading processes. Therefore, in this study, the perception and status of bibliotherapy were investigated by applying an academic and practical perspective to the field of library and Information Science, which has a very close relationship with bibliotherapy. First, the perception survey surveyed 200 students taking LIS - related classes at four-year universities in the Seoul metropolitan area on five topics (books, bibliotherapy, curriculum, libraries, and others) using keywords related to bibliotherapy. And then, the current status of bibliotherapy in the field of LIS was investigated by dividing it into a curriculum related to bibliotherapy and bibliotherapy activities in the library to examine it from an educational and practical perspective. Bibliotherapy related curriculum status survey explored and analyzed through bibliotherapy related keywords based on 32 universities with LIS departments among four-year universities in Korea. And bibliotherapy programs and reading lists were analyzed for 1,104 public libraries in Korea. Finally, based on the results of these surveys, the direction for the activation and development of bibliotherapy in the field of LIS was presented from the perspective of bibliotherapy participants and operators.

An Analysis of Secondary School Teachers' Perceptions and Experiences in Korean School Libraries (중등 교사의 학교도서관에 대한 인식 및 경험 분석)

  • So, Byoung-Moon;Song, Gi-Ho
    • Journal of Korean Library and Information Science Society
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    • v.49 no.3
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    • pp.55-75
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    • 2018
  • The purpose of this study is to identify characteristics of secondary school teachers' perceptions and experiences of school libraries and to suggest strategies for its' activation. In order to achieve this aim, the questionnaire survey was conducted for 229 secondary school teachers who participated in K university qualification training in 2017. As a result, they recognize that school libraries are an essential facility and that continuous support and investment are needed. They think that the effectiveness of the school library is very helpful for creating a leisure and cultural life and for stimulating reading atmosphere and education, and this perception is stronger at lower ages. The number of school library use of them is as low as once a month, and the purpose of use is mainly for cultivation and leisure. The discomfort of the school library is mostly due to lack of materials and space for them. In particular, they have a lack of knowledge and necessity about the method of library-based instruction and insufficient preparation time and poor materials. Teachers are highly aware of the need and utility of training, and prefer training with peers. Therefore, it is necessary to develop strategies such as remodeling space and increasing collections for their study and instruction, and foster peer supervision so that they can actively utilize school library in subjects management.

A Study on the Roles of Public Libraries as Community Public Spheres: Focused on the Case of Seongbuk Public Libraries in Seoul (지역사회 공론장으로서 공공도서관 역할에 대한 연구 - 서울 성북구립도서관 사례를 중심으로 -)

  • Yeon Ok Lee;Young Ah Kang
    • Journal of the Korean Society for Library and Information Science
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    • v.57 no.1
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    • pp.139-160
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    • 2023
  • The research was undertaken to explore the role of the public library as a public sphere. For this, the characteristics and meanings of the library's role were examined by analyzing the public spheres operated by the public library. Data were collected through interviews with librarians at Seongbuk Public Libraries in Seoul. Data collected were coded using NVivo for thematic analysis. As a result of the study, the characteristics and meanings of the library's role in the public sphere were identified in the following five types; 1) A place for meeting, communication and interaction of citizens, 2) Supporting citizen learning and growth through information services and discussion on the subject, 3) Expanding civic participation in the community and strengthen civic power, 4) Strengthening citizens' experience of democracy, 5) Improving citizens' perception of libraries and expanding the library's influence on citizens. In particular, it was found that information services enhance citizen interaction and spread of public opinion on the agenda. The results of this study can be used as a basis for developing and supporting libraries as community public spheres.

A Study on the Perception of Librarians on the Usefulness of Measures in Public Library Operation Assessment: in the 2008 Korean Library Operation Assessment (공공도서관 평가지표 유용성에 대한 사서들의 인식에 관한 연구 - 2008년 전국 도서관 운영평가 중 공공도서관 평가지표를 중심으로 -)

  • Yoon, Myung-Hee;Kim, Gi-Yeong
    • Journal of the Korean Society for Library and Information Science
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    • v.43 no.3
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    • pp.221-245
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    • 2009
  • In this study, we investigate the usefulness of the measures of the 2008 Korean Public Library Operation Assessment as perceived by librarians in practice using a survey. The survey was answered by librarians in large, medium, and small-sized libraries managed by local autonomous bodies and in large-sized libraries that belong to local education authorities. The survey results show that whereas the usefulness of items was higher in planning area and those items that can be easily counted, and usefulness of items in human resources and facilities was lower. There are no significant results in differences by library size and by the characteristics of librarians. Based on the results, we suggest a direction for the improvement of the Korean Public Library Operation Assessment.

A Study on the Development of Comprehensive Evaluation Model for Korean University Libraries (국내 대학도서관의 평가모형 개발에 관한 연구)

  • 윤희윤
    • Journal of Korean Library and Information Science Society
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    • v.32 no.4
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    • pp.45-75
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    • 2001
  • University library is more than just a collection. In other words, it is an access point and gateway to a world-wide information. Therefore, the evaluation of hybrid library and information services should be recognized an essential management activity. The goal of this study is to develope a new evaluation model for Korean university libraries, based on the analysis of existing models and perception level of the shakeholder groups. As result of statistical analysis, the study suggested six evaluation domains, thirty-seven indicators, and the relative importance (weight) and measure criterion.

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Assessing E-service Quality of Digital Libraries (디지털도서관의 e-서비스품질 평가에 관한 연구)

  • Hwang, Jae-Young;Lee, Eung-Bong;Kim, Jong-Hwan
    • Journal of the Korean Society for Library and Information Science
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    • v.41 no.3
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    • pp.55-79
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    • 2007
  • In this study the need for new service qualify assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service qualify assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service qualify model We also analyze the gap between customer's ideal expectation and perception and, finally investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.

A Study on the Perception of Librarians and Library Users on the Future Direction of Public Library Development (미래 공공도서관 발전 방향에 대한 사서 및 이용자 인식 조사)

  • Kim, Seonghee;Lee, Seungmin
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.33 no.1
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    • pp.499-519
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    • 2022
  • This study empirically analyzed how users and librarians perceive the roles and functions of the future public library through a survey and suggested what should be considered in establishing the future direction of the development of future library. As a result of the analysis, both librarians and users aware that contents were the most important aspect in the operation of future public libraries. In addition, users perceive the importance of information services higher than librarians, which shows that future public libraries require to develop and offer various information services. In contrast, the adoption of the latest information technology showed relatively low awareness of its importance in future public libraries. Therefore, the use of content and the provision of various channels and tools to satisfy information needs were perceived as more important than the adoption of information technologies.