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Six Sigma in Non-Manufacturing Environments

  • Akpolat, Hasan
    • International Journal of Quality Innovation
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    • v.5 no.2
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    • pp.17-25
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    • 2004
  • Despite the fact that much has been published about Six Sigma in the business and academic press and on the Internet in recent years, there is still confusion among many people, particularly those who work in the transactional and service environments, about the nature of Six Sigma. It is true that Six Sigma like other process improvement programs before was first applied to manufacturing processes; however, many corporations including General Electric and Sony have successfully applied Six Sigma to their transactional and service processes as well. Six Sigma is used by many companies not only to improve the quality of their products and services but also to achieve quantifiable financial results, improve management style and communication, and achieve customer and employee satisfaction. Whether in manufacturing or non-manufacturing environments, the application of Six Sigma differs from organization to organization. Although there are many common elements between these applications, however, special care must be taken when customizing Six Sigma to suit the organizations' needs. In this paper, the author provides some practical and useful guidelines for Six Sigma deployment. This paper is not about the use of numerous statistical tools and techniques that can be found in a typical Six Sigma toolbox. The main emphasis has been placed both on the concept and the implementation of Six Sigma, particularly within the non-manufacturing areas of business.

A Research on the Secondary School Teachers' Consciousness on Fisheries (중학교·실업계고 교사의 수산업 의식 분석)

  • KIM, Sam-Kon;YOON, ․Hyun-Sang
    • Journal of Fisheries and Marine Sciences Education
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    • v.15 no.1
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    • pp.101-114
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    • 2003
  • This study focused on how to activate the fisheries high school and develop fisheries. This data was collected from 108 vocational high school teachers and 94 middle school teachers. The treatment of materials is classified by gender, level of academic career and teaching career. This research evaluated percentage to the frequency of reponses to each question and carried out ${\chi}^2$-test and t-test, for the benefit of reliability. This statistically significant level which was conducted by using SPSS10.0 in accounted for p<.05. The conclusions of this study were as follows: The middle school teachers and vocational high school teachers showed positive response when general contents were included in question items, the other hand showed negative response when definite and special contents were included in question items. The vocational high school teachers showed lower answer score in the fisheries consciousness then middle school teachers in spite of vocational educational function. Different degrees of fisheries consciousness of two groups were resulted from research areas.

Interfering Elements in Observation Research on Occupational Health Nursing Services Applied to Small-scale-enterprises of Korea (소규모 사업장의 보건관리 간호업무에 대한 관찰연구에서의 장애요인)

  • YOO, Kyung-Hae
    • Korean Journal of Occupational Health Nursing
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    • v.9 no.1
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    • pp.56-61
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    • 2000
  • This study was done in an attempt to reveal those factors interfering with the observation study. Three trained research assistants collected data by observing the two occupational health nurses working in the small scale enterprises on the 3rd and 10th of February, 1999. The first observation was performed on the 3rd of February without observation guidance. Guidance was given during the second observation on the 10th of February. These data were compared between reporters in nursing services of 'Workplace visiting', 'Health counselling' and 'Blood pressure checking' according to nursing time and frequency. These areas were chosen because these activities were regarded as clearly identifiable by observers in contrast to the other performances. The data showed inconsistency between reporters. However, they were reduced when reporters observed nurses with guidance, although there were still minor differences between data in time and frequency. Discussions were carried out to find possible reasons for these differences. The causes were mainly attributed to the difficulty in workplace conditions to observe, the work specificity of nurses visiting each workplace and the delicate situation between nurses and observers when reporters were travelling in the nurse's car. Therefore, the results suggest that the observation method applied to the nursing service research at small-scale enterprises should be more concerned about the selection of appropriate workplace and operational definition of nursing activity in order to more precisely measure nurses' attitudes.

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Development of a Model for Emotional Labor Worker's Health (감정노동 종사자의 건강 모형)

  • Lee, Bokim
    • Korean Journal of Occupational Health Nursing
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    • v.16 no.1
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    • pp.78-88
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    • 2007
  • Purpose: The Purpose of this study is to build up model of the emotional labor worker's health. Methods: Data was collected from 230 emotional labor workers from 2 department stores, 2 insurance companies, and 3 hotels located in Seoul and Kyung-gi areas, by the health managers and team leaders. For data analysis, descriptive statistics, pearson correlation, factor analysis and covariance structure analysis were used by SPSS window 10 version and AMOS 4.01. Results: The hypothetical model showed a goodness-of-fit to the empirical data(GFI=0.90, RMR=0.04, NFI= 0.79, PNFI=0.64). Eight out of fifteen paths of the model were accepted, while the other seven paths rejected. : From 'surface acting' to 'health', from 'social support' to 'surface acting', from 'social support' to 'health', from 'factors of organizational culture' to 'surface acting', from 'factors of organizational culture' to 'deep acting', from 'personal factor' to 'social support', from 'factors of organizational culture' to 'social support', from 'routine stress' to 'social support'. In conclusion, it has been confirmed that surface acting and social support were dominating factors to the health of emotional labor workers. Conclusion: In order to manage the health of emotional labor workers, it is imperative to develop a strategy to reduce their surface acting.

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The Study of Attitude of Korean Parents on Environmental Education for Their Elementary Children (자녀의 환경교육에 대한 초등학교 학부모의 의식 연구 - 수도권 거주 학부모를 대상으로 -)

  • Kim, Bum-Soo;Lee, Sook-Jeong
    • Hwankyungkyoyuk
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    • v.22 no.4
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    • pp.1-13
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    • 2009
  • The purpose of this study is to investigate the attitudes of Korean parents on environmental education for their elementary children. To accomplish of this purpose, a questionnaire survey was administered to 231 (55 males, 176 females) parents from elementary school in Seoul and Gyeonggi Province, Korea. The self-reported Environmental Education Attitude Scale was revised and adopted to measure the difference among children's grade, gender, and age of parents. The SPSS 12.0 program was used to analyze the data. The major finding of this study represented that elementary parents have a great understanding about the importance of environmental education. Through the analyses, this study found several things. 1) There were significant differences among grade and age in the necessity of environmental education. However, there were no gender differences in this field. In other words, parents have strong agreement with the necessity of environmental education in childhood. 2) There were significant differences among grade in the effect of environmental education. However, there were no gender and age differences in this area. 3) There were significant differences among grade and gender in proper areas of environmental education according to academic years. However, there was no significant age difference in this questionnaire. 4) There were significant differences among grade, gender, and age group in the level of environmental education. 5) There were significant differences among grade, gender, and age in the subject for environmental education. Further implications and limitations of this study were discussed.

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Vietnamese Consumer Attitudes towards Smartphone Advertising

  • GIAO, Ha Nam Khanh;VUONG, Bui Nhat
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.5
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    • pp.195-204
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    • 2020
  • This research examines four specific objectives: (1) identifying factors that affect Vietnamese consumer attitudes towards smartphone advertising, (2) measuring the level of impact of the factors, (3) testing the difference of attitudes among groups of consumers with different characteristics in terms of gender, age, income, and academic level, and (4) proposing some managerial implications to have better Vietnamese consumer attitudes towards smartphone advertising. The study uses the online survey form via e-mail and Facebook in a convenience sampling method; the subjects surveyed are between the ages of 18 and 35, and all are in urban areas in Vietnam, and are using smartphones and accessing the internet and other phone applications. A sample of 490 respondents were valid and used for processing. The study employs a combination of qualitative and quantitative methods to analyze exploratory factors and linear multiple regression. The results reveal that there are five main factors affecting Vietnamese consumer attitudes towards smartphone advertising positively, arranged by reduced importance: entertainment, informativeness, credibility, non-irritation, permission and control. From that, the study offers some managerial suggestions for smartphone advertisers to improve their strategies and tatics to enhance their customer service, so that the smartphone advertising can attract people and help Vietnamese consumer in their buying behavior.

Trend Analysis of the Agricultural Industry Based on Text Analytics

  • Choi, Solsaem;Kim, Junhwan;Nam, Seungju
    • Agribusiness and Information Management
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    • v.11 no.1
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    • pp.1-9
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    • 2019
  • This research intends to propose the methodology for analyzing the current trends of agriculture, which directly connects to the survival of the nation, and through this methodology, identify the agricultural trend of Korea. Based on the relationship between three types of data - policy reports, academic articles, and news articles - the research deducts the major issues stored by each data through LDA, the representative topic modeling method. By comparing and analyzing the LDA results deducted from each data source, this study intends to identify the implications regarding the current agricultural trends of Korea. This methodology can be utilized in analyzing industrial trends other than agricultural ones. To go on further, it can also be used as a basic resource for contemplation on potential areas in the future through insight on the current situation. database of the profitability of a total of 180 crop types by analyzing Rural Development Administration's survey of agricultural products income of 115 crop types, small land profitability index survey of 53 crop types, and Statistics Korea's survey of production costs of 12 crop types. Furthermore, this research presents the result and developmental process of a web-based crop introduction decision support system that provides overseas cases of new crop introduction support programs, as well as databases of outstanding business success cases of each crop type researched by agricultural institutions.

Health Care Needs and Health Problems of the Subjects in a Health Center (보건소 방문간호 대상자의 건강문제와 방문간호 요구)

  • Kim, Soon-Lae;Lee, Kyeong Yeao
    • Korean Journal of Occupational Health Nursing
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    • v.8 no.1
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    • pp.103-108
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    • 1999
  • In order to investigate the basic data for the visiting nursing care plan of Health Center in Korea, the questionnaire survey in regard to health care needs and health problems of the subjects with visiting nursing care was carried out on 131 subjects with visiting nursing care. The results were as follows : 1. The subjects consisted of 38.2% in male and 61.8% in female. 77.1% of the subjects had no job. 2. In the health problem, the subjects symptoms were 31.2% of hypertension, 20.6% of arthritis, and 19.1% of diabetes and other chronical illness. Utilization of medical care facilities were 61.8% of private clinics or general hospitals and 29.0% of Health Center. 3. 10 areas of health care needs that subjects wanted were disease management(19.5%), demand for welfare concerns(15.7%), health promotion and disease prevention(14.2%), information for medical institution(12.3%), health management for the aged(10.8%), hospice care(8.0%), prevention of dementia(8.0%), care for mental hygiene(6.7%), management for drinking, smoking and drug abuse(3.3%), home care nursing and rehabilitation nursing(1.2%).

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Review and Prospects for Research on Family Resilience (가족 레질리언스에 대한 선행연구 고찰: 현황과 과제)

  • Park, Hea Rhan;Jeon, Gwee-Yeon
    • Korean Journal of Human Ecology
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    • v.21 no.6
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    • pp.1059-1082
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    • 2012
  • The purpose of this study was to analyze the trends, research methodology and findings of various researches on family resilience published in Korea over the past 13 years. A total of 93 publications related to family resilience between 1999 and June of 2012 were analyzed; 72 journal articles and 21 doctoral dissertations which had not been published in academic journals. The results are as follows; (1) There has been steady increase in the number of related researches since 1999, with a significant increase since the mid-2000s as various nontraditional families emerged and the perception of family problems began to change. (2) With regards to the methodology, the majority of the studies were empirical, using quantitative methods in both data collection and analysis. Most measurement scales employed were based on inventories developed by foreign researchers. (3) The research subjects encompass a wide range of individuals and groups from both vulnerable families and families from the general population. Additionally, some researches focused on special interest areas including program development & evaluation and scale development. Although research on family resilience has increased in quantity, there needs to be more qualitative, longitudinal and theory grounded studies on different families and individual types to better understand family resilience in depth. In addition, specific measurement scales reflecting the unique Korean family culture should be developed. Other challenges and suggestions for future research on family resilience are discussed.

The impacts on school life of a occupational therapy student use of smartphone

  • Lee, Sun-Myung
    • Journal of Korean Clinical Health Science
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    • v.7 no.2
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    • pp.1289-1297
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    • 2019
  • Purpose: The purpose of this study was to investigate occupational therapy at M college in Changwon and the impact of smart phone use on the school life of college students and to help them find ways to further develop in the future. Methods; Data collection was conducted using questionnaires, and the questionnaires consisted of 152 total questions with 15 interpersonal questions, 23 problem solving skills, 43 self-efficacy, 16 class participation scale, and 55 self-directed learning scale. It was conducted to first and second graders of M college and conducted a survey through the corresponding academic year from March 26, 2019 to March 29, 2019 to retrieve 120 questionnaires and use them for analysis. The collected data were analyzed using SPSS. Statistic 20.0. Results: Studies show that "school life satisfaction" is usually the highest at 53 percent. The "smartphone user motivation" was the highest with 50.8 percent, while the "most frequently used feature on smartphones" was the highest with 57.5 percent on SNS. Satisfaction after using a smartphone was the highest with 49.2 percent, while 41.7 percent said it would be easier to acquire and utilize information in the areas of satisfaction. Conclusion: Smartphone addiction, interpersonal relationships, problem-solving skills, self-efficacy, participation in classes, and self-control learning items are not only affected by one part, but also by the other.