• 제목/요약/키워드: Nursing service satisfaction

검색결과 445건 처리시간 0.025초

저소득가정 청소년의 학교적응과 생태학적 영향요인: 지역아동센터 이용 청소년을 중심으로 (Ecological Factors Affecting School Adjustment of Low-Income Adolescents Attending Community Child Care Center)

  • 박지영;박영숙;이정은;김수빈
    • Child Health Nursing Research
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    • 제23권2호
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    • pp.158-167
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    • 2017
  • Purpose: The purpose of this study was to investigate the ecological factors influencing school adjustment of adolescents from low-income families. Methods: Secondary data analysis was performed using data of 1,321 low-income adolescents in 123 regions found on the Survey on Service Satisfaction with Community Child Care Center. Results: The results of multi-level analysis identified the factors influencing school adjustment of low-income adolescents as follows: individual-level factors were gender, grade in school, and emotional problem; an interpersonal-level factor was family structure; organizational-level factors were length of time attending center and satisfaction with the service of the center; community-level factors were region and perception of community. Conclusion: The results suggest that low-income adolescents' adjustment to school is influenced not only by individual factors but also by diverse environmental factors. Community factors suggest that more education support systems and leisure facilities for adolescents need to be built in small and medium cities. Strategies to enhance positive perception of community are also needed for this population. Further, it is necessary to develop multi-level interventions to improve the school adjustment of adolescents from vulnerable social groups.

군 지역 성인의 신체활동 실천에 미치는 영향요인에 대한 다수준 분석 (Factors Affecting Physical Activity of Korean Adults in Some County Areas : A Multilevel analysis)

  • 김봉정
    • 한국보건간호학회지
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    • 제30권2호
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    • pp.311-325
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    • 2016
  • Purpose: This study was conducted to examine the individual and community level factors associated with physical activity and to identify its relative effects using a multilevel analysis among Korean adults in certain counties. Methods: A cross-sectional data of 39,547 adults (age range of 19~64 years) living in 82 counties from the 2013 Korean Community Health Survey (KCHS) was analyzed. Individual and social correlates from KCHS and physical environmental data from the Korean Statistical Information Service were collected. A multilevel logistic regression was performed using Stata 10.0 IC. Results: Multilevel analyses showed that the effect of social and physical environmental on engaging in moderate or vigorous physical activity (MVPA) was significant in comparison to the influence of individual correlates. The individual factors that were associated with participating in MVPA included gender, marital status, education, job, and household income. In the community level, social environmental factors associated with engagement in MVPA were higher satisfaction with healthcare service (OR=3.410, 95% CI=1.109~11.269), a high level of social support (OR=5.920, 95% CI=1.459~22.657) and social network (OR=1.025, 95% CI= 1.017~1.032). Conclusion: To promote moderate or vigorous physical activity in Korean adults in some counties, social environmental factors should be considered along with individual correlates.

한국 거주 외국인의 의료서비스 경험 (Foreign Residents' Experience of Korean Health Care Services)

  • 이병숙;오익근;이은미
    • 간호행정학회지
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    • 제17권2호
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    • pp.226-237
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    • 2011
  • Purpose: This study was done to identify the experience of health care services by foreign residents in Korea. Method: Participants were 12 foreigners from China, North America, and Japan. Qualitative data were collected using three focus group interviews and analyzed with qualitative content analysis. Results: The participants' experience of health services was categorized as 21 sub-categories, 11 categories and three main categories. The main categories were 'Quality of health care', 'Health care personnel', and 'Health care system and infrastructure'. The main category of 'Quality of health care' included three categories, 'Health care personnel' included another four categories, and 'Health care system and infrastructure' included the remaining four categories. The participants reported positive experiences such as favorable feelings and satisfaction particularly, with the high quality of health care but also negative experiences such as apprehension, distrust, difficulties, and inconvenience in the health care service in Korea. Conclusions: The results of this study can be helpful in the development of strategies to improve health care services for foreigners by providing fundamental information about the foreign residents' experience of health care services in Korea from their perspectives.

우리나라 가정간호제도화 방안에 관한 고찰 (A Consideration on the Instituting Home Health Care in Korea)

  • 윤순녕;황나미;현혜진;최정명;권미경
    • 가정∙방문간호학회지
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    • 제2권
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    • pp.5-18
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    • 1995
  • While the socioeonomic status of Koreas has been dramatically increasing in recent years, chronic and geriatric diseases have also been on the rise, bringing about many changes in our health care system. The basic goals of the home health care are to reduce health care costs, to increase the attrition rate in general hospitals, and to care for patients effectively and conveniontly at home. The purpose of this paper is to review and examine the current status of the home health care in Korea throughout the reports, surveys, other informations and education system of home health nurse. We identified the various types of home health care services programs, such as hospital-based home health care operated in public sector(demonstration project) and community-based home health care in health centers or in private sector, that is, Korean Nurse Association. Hospital based home heatlh care model was established as an alternative to traditional in-patiet services. Quality assurance and client satisfaction is an important measure of care received and establishment of payment and reimbursement for home health care services is important in promotng the home health care. We found out a fee-per-visit system composed of three kinds of fees : a basic service fee(16,000 Won), a travel fee(5,000 Won), and per-service fees (variables). Like fees paid for in-patient care, insureds pay 20% and insurers pay 80% of the basic and per-service fee. The travel fee is borne totally by the insured. Home health care continues to be viewed as not only the most preferred way to provide care to clients, but also the most cost effective. Home health care is that component of a continuum of comprehensive health care whereby health services are provided to individuals and families in their places of residence for the purpose of promoting, maintaining, or restoring health, or of maximizing the level of independence, while minimizing illness. Services appropriate to the needs of the individual patient and family should be planned and provided, nursing is to be a force for positive change and enhanced the nursing professionalism. Whatever type of involvement of home health care, it is essential to remember that home health care is highly service-oriented and highly touch health car deilvery system.

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일개 시지역의 가정간호 수혜자들의 만족도 조사 (A Survey on Clients' Home Care Satisfaction in Taejon City in Korea)

  • 김선숙;소희영;이태용
    • 가정∙방문간호학회지
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    • 제5권
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    • pp.73-83
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    • 1998
  • This study enrolled one thousand five hundred twenty one clients that were receiving home care services at five health centers and a home care services center in the city of Taejon from November 17 through December 7, 1997. The purpose of this study was to analyze satisfaction levels, general characteristics and efficacies, of the client served home care. The main results were as follows; The age group of most of the subjects was 70-79 years: 76.9% of them were female and 87.3% were over 65 years. In education variables, over 90% of the clients were below primary school. In marital status variables, 63.4% of them had no spouse, 57.5% of them were widows and widowers. In living arrangement variables, alone(35.8%) was the most. In insurance status variables, medical aid(69.9%) was the most. In household income variables, below 000 won(72.6%) was the most. In hospitalization variables, 53% of the clients had no hospitalization. The satisfaction level of home care service of male and female was similar. The older the age, the higher the satisfaction level. The satisfaction level of the group having religion was higher than the group having no religion and the Christianity group had the highest satisfaction level(p<0.001). In education variables, the over high school group was the highest satisfaction level(p<0.01). In living arrangement variables, the other (sisters or neighbors etc.) group indicated the highest satisfaction level(p<0.001). In insurance status variables, the other group(except for medical aid) was the highest satisfaction level(p<0.001). In household income variables, below 390,000 won was the highest satisfaction level(p<0.001). In hospitalization variables, 'over 4 times' group indicated the highest satisfaction level (p<0.01). Home care took place more in health centers than in home care services center. In frequency of home care per month three times was the most. In opinion of home care frequency per month 82.8% of the people answered 'proper'. A lot of present illness was neuralgia, arthritis, digestive disease, hypertension & CVA. In contents of home care services variables, education & counselling was the most and medication was second. In duration of illness variables, over 10 years was the most. In place of treatment before home care service variables, hospital(57%) was the most. In illness condition after home care variables, 'moderate' was the most and 'much better'(85.5%) was second. In help of home care variables, 'much help'(71.5%) was the most and 'moderate'(28.1%) was second. In contents of counselling variables, treatment method of illness was the most. Home care services center indicated higher level of satisfaction than health center(p<0.001). In opinion of home care frequency per month variables, 'less' was the highest satisfaction level (p<0.001). In duration of illness variables, below one year was the highest and over 10 years was second(p<0.001). In place of treatment before home care service variables, health center was the highest (p<0.001). In illness condition after home care variables 'much better' was the highest and 'worse' was second (p<0.001). I n help of home care variables, 'much help' was the highest (p<0.001). In contents of counselling variables, cause of illness was the highest(p<0.001). According to the 14 items which consisted of 3 point scales the total level of satisfaction of home care service was very high, with total mean score 36. According to the above results, most clients taking home care services are satisfied. However, organization and a fund are required to support high quality home care services to those who need them. Furthermore, a follow-up survey should be accomplished to evaluate the status of clients.

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보호자 없는 병원 제도화 방안 (Institutionalization of a Patient-Sitter Program in Acute Care Hospitals)

  • 유선주;최윤경
    • 한국콘텐츠학회논문지
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    • 제13권6호
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    • pp.370-379
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    • 2013
  • 본 연구는 환자 및 보호자의 간병부담을 해결하기 위하여 보건복지부에서 수행한 보호자 없는 병원 시범사업에 대한 도입배경, 운영방법, 실시성과, 제한점 등에 대한 사례를 검토하고, 이를 토대로 향후 보호자 없는 병원의 제도 도입 필요성, 운영방법 등 제도화 방안을 도출하고자 수행되었다. 보건복지부 시범사업은 2007년 보호자 없는 병원 시범사업과 2010년 간병제도화 시범사업, 두 차례에 걸쳐 실시되었다. 2007년 시범사업의 결과를 살펴보면, 환자보호자의 간호간병서비스에 대한 만족도는 9.1점(10점 만점)으로 높았고, 재이용 의사 97.8%, 추천의사 98.0%로 높았다. 2007년 시범사업에서 도출된 적정 간호인력(안)은 간호사 1인당 2.3인, 간호보조인력 1인당 4.0인으로 나타났다. 2010년 시범사업 결과는 환자보호자 만족도는 8.0-9.1점(10점 만점)으로 높았고, 재이용, 추천 의향도 높았다. 그러나 2007년 시범사업에 비해 의료기관 유형 및 간호인력 배치 수준이 다양한 점 등 제한적인 측면이 있었다. 결론적으로 보호자 없는 병원을 제도화하기 위해서는 적정 간호인력 배치기준 설정, 간호서비스 제공인력 구성 및 업무 표준화, 간호인력 확보를 위한 재원 마련 및 간호요구도 평가, 질 관리 모니터링 등을 위한 정책 개발이 필요하다.

델파이 기법을 이용한 우리나라 재가간호서비스 연계방안 (Strategies of Home Health Care Services Linkages in Korea Based on Delphi Technique)

  • 이승희;임지영
    • 한국콘텐츠학회논문지
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    • 제12권12호
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    • pp.282-290
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    • 2012
  • 현재 우리나라의 재가간호서비스는 보건소의 맞춤형 방문건강관리사업과 의료기관 가정간호사업, 그리고 노인장기요양보험의 방문간호서비스의 독립성과 전문성을 인정하면서, 각 영역간의 연계를 통해 사업의 중복성을 최소화하는 연계방안이 필요한 상황이다. 이에 본 연구는 재가간호서비스의 연계방안을 도출하기 위해 전문가들의 의견을 바탕으로 합의를 이끌어내는 델파이 기법을 활용하였다. 그 결과 제도적 차원의 연계와 의료적 차원의 연계라는 두 영역 안의 총 24개 항목이 연계방안으로 도출되었다. 재가간호서비스의 연계방안으로 도출된 24개의 항목은 재가간호사업 체계의 개선과 제공되는 서비스 질의 향상, 대상자의 만족도 증대 효과를 가져 올 수 있을 것으로 기대되며, 서비스의 중복을 최소화할 수 있는 방안을 모색함으로서 국가적 차원에서 복지 및 국민 건강관리의 효율성을 증대할 것으로 보인다. 이를 통해 궁극적으로 국민의료비의 절감과 더불어 재가간호서비스 증진에 기여할 것으로 여겨진다.

방문간호사의 직무스트레스, 조직몰입 및 대처방법과 이직의도 (Job Stress, Organizational Commitment, Way of Coping and Turnover Intention among Korean Visiting Nurses)

  • 최인희;정영해;박인혜;최영애
    • 한국직업건강간호학회지
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    • 제22권2호
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    • pp.149-158
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    • 2013
  • Purpose: The purpose of the study was to identify factors related to turnover intention among Korean visiting nurses. Methods: The data from 192 of 208 nurses working in southern part of Korea were collected for analysis during in-service education in May 19~20, 2011. Descriptive statistics, chi-square tests, ANOVA, and logistic regression analysis were performed using SPSS 19.0 program. Results: Among the general characteristic factors, young, married, university graduation, lower satisfaction with income and longer work experience as a nurse were associated with higher odds of turnover intention. Organizational commitment was associated with low turnover intention. Way of coping was not statistically significantly associated with turnover intension. Conclusion: Stress from the organizational system was found to be the most important variable that explains the turnover intention in this study. Use of sensible communication methods and introduction of effective conflict resolution system is suggested to reduce turnover intention. Further research is recommended to identify the job demands and organizational systems of visiting nurses.

요양보호사의 긍정심리자본이 서비스 질에 미치는 영향과 직무만족의 매개효과 검증 (Effects of Positive Psychological Capitals on Service Quality and Mediating Effect of Job Satisfaction in Professional Care Workers)

  • 이문재;조춘범;김정화
    • 한국노년학
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    • 제39권3호
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    • pp.531-548
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    • 2019
  • 본 연구는 장기요양보호 현장요양보호사들의 심리적 요인과 서비스 질, 직무만족 간의 관계를 실증분석을 통해 파악하여 서비스 질 향상의 기초자료를 제공하는데 그 목적이 있다. 이를 위해 경기도 안산시, 안양시, 부천시, 광명시에 소재하는 노인요양시설에 근무하는 요양보호사에게 총 430부의 설문지를 배부하였으며, 미회수 및 불성실한 응답을 제외한 393부의 설문지를 분석에 활용하였다. 본 연구에서 밝혀진 주요결과는 다음과 같다. 첫째, 긍정심리자본은 서비스 질에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 긍정심리자본이 서비스 질에 미치는 영향을 직무만족이 매개하는 것으로 나타났다. 이상의 결과를 토대로 다음과 같이 제언하였다. 첫째, 제도적 차원에서의 인적자원관리를 통한 긍정적 심리자원과 역량강화에 도움이 될 수 있는 정책이 요구된다. 둘째, 긍정심리자본이 직무만족과 서비스 질에 효과적이라는 사실을 인지하고 시설운영에 접목시킬 수 있는 기관 환경변화가 필요하다.

Research on Quality Components for Service Design of Health Screening : Focus on IT Services

  • Chung, Ju Youn;Jung, Dukyoo
    • Journal of Information Technology Applications and Management
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    • 제27권4호
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    • pp.37-48
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    • 2020
  • This research proposes how to enhance low customer satisfaction with health screening services caused by procedural complexity and limits of health screening. The purpose of this study is to identify sub-components of the service quality provided by general health examination centers. This is a qualitative analysis of in-depth interviews of providers and consumers of medical services. The data were primarily analyzed by affinity diagram, and the data were sorted and analyzed according to the criteria suggested by Donabedian's four components. Four types of quality factors and the health screening service quality components of 39 subordinate items were assessed. Components related to the use of IT facilities comprise a significant amount of the physical factors, and there are high demands for IT facilities among customers.