• 제목/요약/키워드: Marketing Competence

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중소기업 해외마케팅지원사업의 활용과 성과에 영향을 미치는 요인에 관한 연구 (A study on factors affecting the use and performance of SMEs' overseas marketing support projects)

  • 정복훈
    • 한국융합학회논문지
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    • 제11권5호
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    • pp.219-227
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    • 2020
  • 4차 산업혁명 등 환경의 급격한 변화는 중소기업에게 위기와 기회를 제공하고 있다. 정부는 중소기업지원사업의 개선과 확대에 힘쓰고 있으나 소기의 성과를 거두지 못하고 있다. 본 연구는 중소기업의 역할변화에 대응하는 해외마케팅지원사업의 효과적인 수행요인을 연구하였다. 연구는 수출지원 사업신청기업에 대한 설문조사를 기반으로 진행하였다. 연구결과, 기업의 역량, 지원기관의 지원품질, 수행컨설턴트의 역량이 모두 지원사업의 활용도에 유의한 영향을 미치고 지원사업의 활용도가 기업성과에 유의한 영향을 주는 것으로 분석되었다. 변화하는 수출환경하에서 지원사업의 성과달성을 위해서는 지원기관과 컨설턴트, 기업의 3자에 대한 역량강화가 함께 이루어져야 한다. 본 연구는 수출지원사업의 개선에 필요한 실질적인 요인의 판단기준을 제시하고 있으며 향후 요인별 역량강화 방안에 대한 연구가 함께 이루어져야할 것이다.

서비스 제공자의 비언어적 커뮤니케이션에 관한 연구 (A Study on Nonverbal Communication m the Service Provider)

  • 김유경
    • 마케팅과학연구
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    • 제15권3호
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    • pp.117-148
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    • 2005
  • 본 연구는 서비스 산업에서 서비스 제공자의 비언어적 커뮤니케이션이 서비스 성과에 어떠한 영향을 미치는지를 살펴보고자 한 것으로 구체적인 목적은 첫째, 서비스 제공자의 비언어적 커뮤니케이션과 감정적 애착과의 관계를 규명하고자 하였다. 비언어적 커뮤니케이션은 신체적 언어, 공간적 행위, 의사언어, 신체적 언어 등으로 4가지로 구분된다. 둘째, 서비스 제공자에 대한 고객의 애착과 서비스 제공자의 사회 적격성, 신뢰와의 관계를 살펴보고자 하였다. 셋째, 서비스 제공자의 사회 적격성과 신뢰, 고객만족, 전환비용과의 관계를 구명하고자 하였다. 추가적으로 본 연구에서 제사한 모델에서 서비스 유형과 서비스 이용기간의 조절효과를 살펴보았다. 이와 같은 연구가설의 검증 결과를 살펴보면, 첫째, 비언어 커뮤니케이션과 감정적 애착과의 관계에서 의사언어를 제외한 신체적 언어, 공간적 행위, 외양은 감정적 애착에 유의하게 정(+)의 경향을 미치는 것으로 나타났다. 둘째, 감정적 애착은 서비스 제공자의 사회 적격성과 신뢰에 유의하게 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 서비스 제공자의 사회 적격성은 고객만족에 정(+)의 영향을 미치지 않았고, 고객의 지각된 전환장벽에는 유의한 정(+)의 영향을 미치고 있었다. 넷째, 서비스 제공자에 대한 고객만족은 전환장벽에 유의한 정(+)의 영향을 미치지만, 신뢰는 유의한 정(+)의 영향을 미치지 않는 것으로 나타났다. 마지막으로 서비스 유형과 서비스 이용기간의 조절효과여부를 검증한 결과, 신체적 언어와 감정적 애착, 의사언어와 감정적 애착, 감정적 애착과 신뢰, 신뢰와 전환장벽 등의 관계에서 서비스 유형에 따른 차이가 나는 것으로 나타났다. 서비스 이용기간에 따라서는 신체적 언어와 감정적 애착, 외양과 감정적 애착간의 관계에서 각각 차이가 났다.

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프랜차이즈 모기업 핵심역량 자원이 가맹점 관계결속과 재계약의도에 미치는 영향 (Effects of Core Competence and Resource Sharing on the Relational Bond among Franchisees and on Re-contract Intention in the Franchising Parent Companies)

  • 허영욱;주말찬
    • 유통과학연구
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    • 제12권4호
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    • pp.11-22
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    • 2014
  • Purpose - The domestic franchise industry has made significant contributions to industry such as investment, employment, and community economy development, facilitating growth potential. The franchise industry provides management knowhow transfer between parent companies and franchisees as per contracts addressing use of business signs, franchisees' independent position, franchisor support, and royalties to be paid to the franchisors. However, many franchisors lack management knowhow and provide insufficient support because of poor control of franchisees and not having a systematic approach to support. This results in dissatisfied franchisees and failure to establish long-term relationships. Few studies have examined relational commitment and/or re-contract intention by support resources between franchisors and franchisees, despite a considerable output of theories and studies of the growth of the franchise industry. The purpose of this study, therefore, was to examine the effects of the ability to provide resources on relational commitments and re-contract intention, and to suggest causal relationships and implications. Research design, data, and methodology - The subject was domestic franchisors registered with the Association of Franchise with more than 50 franchisees. Franchisees under contract for 2 years and considering re-contract of their franchise 2 years later were used. The subjects totaled 300 franchisees in Seoul. A questionnaire survey was used to investigate the subject of franchisees' concessions during the 10 days from November 21, 2013 to November 30, 2013. After excluding 16 surveys with poor answers, 284 responses were finally used. Four areas and 44 questions were used. A nominal scale was used for four common characteristics questions including gender, ages, educational background, and franchise managing time. Questions regarding ability, relational commitment, and re-contract intention made use of a Likert 5-point scale. Data coding and data cleaning were used. SPSS 18.0 was used as follows. First, frequency analysis was done to investigate demographic characteristics. Second, exploratory factor analysis was done to verify validity of testing tools, and Cronbach's α coefficient was used to verify reliability. Third, correlation analysis and multiple regression analysis were done. An exploratory factor analysis was done to verify validity of concepts. A correlation analysis was done to test relationships between the variables, and multiple regression analysis was done to verify franchisor's ability, franchisees' relational commitment, and re-contract intention. Results - The following were the outcomes. First, store operation management, finance operation management, and human resource management affected the calculated bond. Second, store operation management and finance operation management affected the emotional bond. Third, store operation management, finance operation management, human resource management, and marketing management affected the prescriptive bond. Fourth, calculated bond and prescriptive bond had an effect on re-contract intention. Conclusions - As stated above, in franchise management, parent companies' offer and instruction of core competence to their franchisees as an information resource could improve the relational bond by helping them grow together through the resource sharing. Consequently, core competence factors were promoting factors that could improve franchisees' re-contract intention for a long time.

<부산행>과 <서울역>에 나타난 트랜스미디어 콘텐츠의 속성과 한계: '가능 세계'의 멀티미디어적 확장을 중심으로 (The Properties & Limits of Trans-media Contents in TRAIN TO BUSAN and SEOUL STATION: Focusing on the Multimedia expansion of 'Possible Worlds')

  • 허은희
    • 한국멀티미디어학회논문지
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    • 제23권8호
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    • pp.1118-1127
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    • 2020
  • Train to Busan(2016) and Seoul Station(2016) contain trans-media properties in terms of the expansion of 'possible worlds' from the original story, and show the cultural and economic potential of the domestic trans-media contents with industrial systems added to the artist's competence of Dir. Yeon Shang-ho, an animator and film director. But they also have limits of the lack of continuity in time and characters between each media, various derived contents and suitable marketing strategy. For the development of Korean trans-media contents, it is necessary to extend the range of contents, find changes in production time and style, and improve the distribution environment to encourage a user to integrate contents from each platforms.

해외 직접투자에 의한 기술혁신능력의 강화: 삼성항공의 카메라사업

  • 이공래;심상완
    • 기술혁신연구
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    • 제8권2호
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    • pp.145-170
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    • 2000
  • This study explores the building process of innovative capability through overseas direct investment (ODI) by taking the camera business of Samsung Aerospace Industry (SAI) as a case. SAI with less than 20 years history has pursued an aggressive ODI and developed its own camera models. It acquired Rollei in Germany and Union in Japan in 1995, for acquiring advanced technology. Several factors leading to the success of SAI's innovative capability building were taken into consideration. Fists, SAI effectively absorbed technological knowledge by exchanging technical personnel with foreign partners. Second, it chose right partners with the complementary knowledge required for advancing its technological capability. Third, it strengthened its competence to satisfy the technical standards of the partner companies in OEM trade relations. Fourth, ti successfully formed a global marketing network in which subsidiary companies plays a central role in each region. Finally, SAI successfully addressed the factors of mutual respect between partners in order to let its partners to be confident in their ventures.

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테이크아웃 커피전문점 브랜드 개성이 고객만족 및 브랜드 충성도에 미치는 영향 (The Effect of Take-out Coffee Shop Brand Personality on Customer Satisfaction and Brand Loyalty)

  • 김경희
    • 한국식생활문화학회지
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    • 제28권5호
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    • pp.473-479
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    • 2013
  • This study identified the brand personality of domestic take-out coffee shops and examined its effects on customer satisfaction and brand loyalty. The research subjects were college students in Busan who visited a coffee house. Overall, four major empirical results were obtained. First, five factors of brand personality were identified: "energy", "competence", "familiarity", "reliability", and "sophistication". Second, all brand personality factors had significant effects on customer satisfaction, but "familiarity" (${\beta}$=0.429) and "reliability" (${\beta}$=0.381) appeared to have the greatest effects. Third, brand personality factors had significant effects on brand loyalty, with"reliability" (${\beta}$=0.447) appearing to have the greatest effect on brand loyalty. Fourth, customer satisfaction had a significant effect on consumer brand loyalty. These results show that brand personality can be an important means of marketing differentiation in an intense competitive coffee market atmosphereto increase customer satisfaction and build brand equity.

CT산업 지원 정책이 조직의 혁신역량과 콘텐츠의 OSMU화에 미치는 영향 - 국내 애니메이션 산업중심으로 (An Influence of Supportive Policy for CT Industry on Innovation Ability of Organization and OSMU of Contents - Focusing on Domestic Animation Industry)

  • 조영관;조성숙
    • 디지털융복합연구
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    • 제7권4호
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    • pp.67-80
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    • 2009
  • The research tried to realize the policy which serves Innovation ability for culture-contents producer, and culture-contents producer's Innovation ability which impacts OSMU of contents in the policies of government for vitalizations of culture-contents industry. As a result, we have reached the conclusion that the supportive policies for technology, exports and marketing were effective to strengthen the innovation ability of management of human resource, creation and production area. Also we have found that content's OSMU has been influenced by innovation ability. The implication of this study are followed. First, the policies which are intended to revitalize the culture content industry by government has the effect that are some different ones from the settlement and intention. Second, the production industry of animation do still passive and closed organization management, without the efforts for opened and cooperative management. Therefore, the efforts of government which are more practical and realistic supports to revitalize and based on strategic cooperation of industry.

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해외진출 국내 프랜차이즈기업의 조직특성 (Organizational Factors Facilitating the Internationalization of Korean Franchising Companies)

  • 임영균;이동휘;김희정
    • 마케팅과학연구
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    • 제19권2호
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    • pp.40-52
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    • 2009
  • Franchising is one of the fastest growing types of business. It is already popular and well-known in the U.S., and has been growing in many other countries including Korea. Furthermore, many Korean franchising companies have expanded their business overseas actively. According to the data by the Ministry of Industry and Resource, 82 companies out of a sample of 500 franchising companies are already operating in many foreign countries and 48% of them have started their foreign business since 2006. This clearly indicates the fast growing current trend of foreign operation by Korean franchising companies. In spite of the fast growing trend of foreign expansion in the industry, academic research on internationalization of franchising companies is extremely difficult to find. Accordingly, academic research on the issue is necessary and urgent in Korea. Among the various research questions on internationalization of franchising business, this study intends to investigate the difference in organizational factors between the franchising companies doing foreign operation and those doing business only domestically. More specifically, this research has the following purposes. First, considering the lack of theoretical basis of previous studies, resource-based theory and agency theory are employed as the theoretical bases. Second, this study explains the difference in internationalization based on organizational factors such as company size, history and growth rate. Third, the five hypotheses regarding the difference in organizational factors are presented and tested empirically, which is the first attempt in the area of this topic. Finally, the study attempts to clarify the conflicting implications among theories regarding some organizational factos such as growth rate. As the theoretical background, resource-based theory and agency theory are discussed. According to resource-based theory, a firm can grow continuously when it has competence and resource, and also the ability to develop them. The competence and resource can include capital, human resource, management skill, market information, ability to manage risk, etc. Meanwhile, agency theory views the relationship between franchisor and franchisee as an agency relationship. In agency theory, bonding capability and monitoring capability are the two key factors which promote internationalization of franchising companies. Based on the two theories, a conceptual model is designed. The model consists of two groups of variables. One is organizational factors including size, history, growth rate, price bonding and geographic dispersion. The other is whether a franchising company is operating overseas or not. We developed the following five research hypotheses basically describing the relationship between organizational factors and internationalization of franchising companies. H1: The size of franchising companies operating overseas is larger than that of franchising companies operating domestically. H2: The history of franchising companies operating overseas is longer than that of franchising companies operating domestically. H3: The growth rate of franchising companies operating overseas is higher than that of franchising companies operating domestically. H4: The price bonding of franchising companies operating overseas is higher than that of franchising companies operating domestically. H5: The geographic dispersion of franchising companies operating overseas is wider than that of franchising companies operating domestically. Data for the analyses are obtained from 2005 Korea Franchise Survey data co-generated by Ministry of Industry and Resource, GS1 Korea, and Korea Franchise Association. Out of 2,804 population companies, 2,489 companies are excluded for various reasons and 315 companies are selected as the final sample. Prior to hypotheses tests, validity and reliability of the measures of size, history, growth rate and price bonding are examined for further analyses. Geographic dispersion is not validated since it is measured using nominal data. A series of independent sample T-tests is used to find out whether there exists any significant difference between the companies internationalized and those operating only domestically for each organizational factor. Among the five factors, size and geographic dispersion show significant difference, growth rate and price bonding do not reveal any difference and, finally, history factor shows conflicting results in the difference depending on how to measure it.

    shows the summary statistics for hypotheses testing. In conclusion, the results show that the size and history, which are the key variables in resource-based theory, have a significant relationship with internationalization and that geographic area, which belongs to agency theory, also has a strong relationship with internationalization. The results support the findings of extant research and, therefore, prove the usefulness of resource-based theory and agency theory in explaining internationalization of franchising companies. However, growth rate and price-bonding do not show a clear difference between the two types of companies. Accordingly, these two factors need further attention in the future research. Although this study shows meaningful findings theoretically and practically, it has several limitations. First, only organizational factors are considered even if there are various environmental factors influencing franchising firm's internationalization. Second, only being internationalized or not is considered. That is, modes of entry and the size of foreign operations are not included in the study. Third, internationalization strategy is often determined based on the desire for business expansion and higher profitability and egoistical reasons of the CEOs. However, this type of factors belonging to behavioral science is not discussed in the study. Finally, organizational ecology perspective is usefully applicable in explaining the survival and performance of internationally operating companies. Accordingly, research propositions based on this perspective need to be developed and tested.

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  • 후발기업의 전략 모델에 대한 탐색적 연구 : LG전자의 사례를 중심으로 (The Strategic Model for the Late Mover: Evidence from the Defiance Case of LG Electronics)

    • 최규성;신호상
      • 유통과학연구
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      • 제14권10호
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      • pp.81-91
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      • 2016
    • Purpose - This study proposes a strategic model for the late mover to effectively penetrate an industry that is dominated by a leading company. Thus, this study presents strategic implications for several late movers in overcoming the advantages of the leading company. Research design, data, and methodology - This study begins with a literature review followed by the formation of a strategic model that consists of: Repositioning, Utilization of Competence, Strategic Leadership, and Innovation. Specifically, this research analyzes LG Electronics (LG) as an example and investigates how LG infiltrates and grows in the water purifier market, overcoming the advantages of the powerful leading company. Results - The major steps taken by LG are summarized into four. First, LG studied the market, which had been conventionally treated as a single market. To penetrate the market, LG founded a new, special market segment. Subsequently, LG further segmented the market, executing a marketing strategy for each segment. Second, the unbending will of top managers was a key factor that addressed the challenge persistently. Third, even though LG was the late mover in the water purifier market, it had several technology competences such as compressor, refrigeration cycles, and algorithms. LG had profound knowledge in technology and used it effectively. Fourth, LG created a premium market through three innovative and distinguished factors such as the stainless water tank, sterilization service, and luxury design. Conclusions - This research draws four key findings from the example of the late mover in the water purifier industry: the reestablishment of a strategic position based on environmental change is an effective strategy for the late mover; strategic leadership is an important motive to generate late mover performance; and the late mover can utilize its existing knowledge and resources to overcome the first mover, such as presenting new added value compared to existing products as an effective catch-up strategy. Consequentially, through the study of performance determinants and the market penetration strategy of the late mover, this research has significance in providing basic material for companies trying to penetrate the market.

    벤처기업의 전략 및 성과에 대한 외부환경과 조직자원 및 능력의 영향 (Effects of External Environment and Organizational Resources and Capabilities on Strategy and Performance: An evidence from an analysis on ventures)

    • 송우용;황경연
      • 한국콘텐츠학회논문지
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      • 제12권2호
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      • pp.369-387
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      • 2012
    • 본 연구는 기업의 외부환경과 자원 및 능력이 기업의 전략 유형과 경영성과에 미치는 영향을 분석하기 위해 전략에 관한 기존 연구에 기초하여 연구모형을 개발하고, 벤처기업을 대상으로 설문조사를 통해 필요한 자료를 수집하였으며, 회귀분석과 로지스틱 회귀분석을 이용하여 자료를 분석하였다. 실증분석 결과, 산업성장률이 높을수록, 경쟁강도가 낮을수록 공격형 전략을 추구하는 것으로 나타났지만 환경불확실성은 전략 유형에 유의적인 영향을 미치지 못하는 것으로 나타났다. 기업은 기술적 자원과 인적 자원을 많이 보유할수록 공격형 전략을 추구하는 것으로 나타났지만 기업의 재무적 자원과 마케팅능력은 기업의 전략 유형에 유의적인 영향을 미치지 못하는 것으로 나타났다. 환경불확실성, 산업선장률, 기술적 자원, 인적 자원, 재무적 자원, 마케팅 능력 등은 기업성과에 영향을 미치지만 경쟁강도는 기업성과에 유의적인 영향을 미치지 못하는 것으로 나타났다. 최고경영자역량은 기업의 외부환경과 경영성과간에, 그리고 기업의 자원 및 능력과 경영성과간에 유의적인 조절효과가 존재하지 않는 것으로 나타났다. 반면, 최고경영자역량이 경영성과에 직접적으로 영향을 미치는 독립변수로써의 역할은 존재하는 것으로 나타났다.