• Title/Summary/Keyword: Level of Difficulty

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A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks - (6 시그마를 활용한 서비스품질 평가에 관한 연구 - 국내 은행을 중심으로 -)

  • Kim, Jong-Hoon;Song, Gwang-Suk;Yoo, Han-Joo
    • Journal of Korean Society for Quality Management
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    • v.39 no.4
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    • pp.527-542
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    • 2011
  • The importance of service industry in national economy is getting increasing due to current trend of aging society and increasingly desire for better quality of life. However, the level of labor productivity in domestic service industry is lower than Japan and Germany that are typically strong in manufacturing industry. Difficulty of process control and measurement in accordance with variability and intangibility which are features of service industry, is considered as the cause of this poor labor productivity in Korea. This study aims to present managerial implications by calculating sigma levels on branch bank service quality and suggesting the quality dimensions of banks can be checked through a gap comparison between the sigma level on service quality in the whole banks and service quality in each bank. Quality level presented by the KS-SQI is applied to the measurement method that Yoo Han Joo and Song Kwang Seok suggested in 2006. Spss18.0 is used as an analysis tool. As a result of factorial analysis, 7 dimensions of service quality in KS-SQI can be divided into new 3 dimensions of service quality. This study also suggests that width and number of questions in previous questionnaire shall be extended. The whole of the bank service quality level is evaluated 3 sigma. The research help banks to figure out their service quality level through gap comparison objectively.

Development and Implementation of an Instrument to Assess Attitude and Knowledge of Modern Environmental Issues (현대 환경 문제에 대한 태도 및 지식수준 평가 도구의 개발과 적용)

  • Shin, Eun-Wha;Kim, Eun-Jin;Kim, Yong-Gwon;Lee, Seok-Hee
    • Journal of Korean Elementary Science Education
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    • v.27 no.3
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    • pp.273-286
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    • 2008
  • The purpose of this study was to develop an instrument for assessing the attitude and the knowledge level of elementary school in-service and pre-service teachers' on the modem environmental issues, and to implement it. The results of this study could be summarized as following. First, the instrument for attitude was developed as a Likert-type scale, it was constituted of 30 items through the item-chosen processes to improve the validity and reliability. The Cronbach's Alpha coefficient of the attitude instrument was .899. Second, The instrument for knowledge was developed as a multiple-choice form with 와 distracts, and the final version was constituted of 35 items. The average discrimination, difficulty, and Cronbach's Alpha coefficient of the items were .367, .629, .899, respectively. Third, in-service elementary teachers have been thinking about the modern environmental problems more seriously than pre-service teachers. However, in-service teachers 'knowledge level was lower than pre-service teachers'. Fourth, women have been thinking about the modern environmental problems more seriously than men. However, there was no difference significantly between men and women on knowledge level. Fifth, This process of developing the instrument could be provided as a model for future research which will try to develop instruments for assessing attitude or knowledge of any new areas with constructs.

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Analyzing the Level and Influence Factors for Work Performance of Field Managers in General Construction Companies (일반건설업체 현장관리자의 직무별 업무수행수준 및 영향요인 분석)

  • Park, Kyoung-Hun;Son, Chang-Baek
    • Korean Journal of Construction Engineering and Management
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    • v.11 no.3
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    • pp.115-124
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    • 2010
  • Along with the recent economic downturn, domestic construction companies have also faced with many difficulties and obstacles. To overcome this situations, now they are trying to continuous efforts to improve efficiency and productivity of project performance through many means including the reduction of fixed cost expenditures. Level of work performance of construction field managers is very important factor of productivity improvement for successive performance of construction project. This study attempts to analyse level and influence factors for work performance of field managers in construction companies through analysis of work burden and level of work performance. Also this study attempts to present basic data of the improvement directions for enhancing construction efficiency and productivity in future.

An Analysis of Earth Science Vocabularies Used in the 10th Grade Science Textbooks (10학년 과학 교과서 지구과학 용어 분석)

  • Choi, Haeng-Im;Lee, Hyon-Yong;Cho, Hyun-Jun
    • Journal of the Korean earth science society
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    • v.29 no.4
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    • pp.363-371
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    • 2008
  • The purposes of this study were to analyze the level of Earth science vocabularies in the 10th grade textbooks with the Science Word Analysis (SWA) program and to investigate the vocabularies selected by the 10th grade students as difficult ones. For this purpose, we extracted the Earth science vocabularies from eleven textbooks, and classified into scientific and non-scientific vocabularies with the SWA program based on the standard Korean language dictionary. In addition, we investigated the difficulty of each vocabulary by surveying five hundred sixty students with a questionnaire. Results showed that the frequency of the scientific vocabularies that were beyond the designated level was the largest among any other levels in all textbooks. Most of the vocabularies selected by students as difficult ones to understand were classified into out of the level. From these results, it were suggested that the students' cognitive level should be considered when developing science textbooks and difficult vocabularies should be replaced with easy ones without a change of meaning.

Psychometrics of Task Self-Efficacy Scale for Korean Elderly (노인의 일상활동수행에 대한 자기효능척도의 신뢰도 및 타당도 평가)

  • ;;;;Beverly L. Roberts
    • Journal of Korean Academy of Nursing
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    • v.27 no.4
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    • pp.831-842
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    • 1997
  • The purpose of the study was to test the reliability and validity of the Korean version of Task Self-Efficacy Scale for activities of dally living (ADL). The Task Self-Efficacy Scale was developed by Roberts(1996) for low-intensity exercise study with older people to predict their performance of ADL. The scale was translated and back translated by bilingual persons, and then was modified to resolve variations in the translations. The Korean version of Self-Efficacy Scale for ADL was then administered to 193 elderly people including 95 hospitalized patients and 98 outpatients or healthy people. Face to face interview was used to fill out the structured questionnaire, and each interview took approximately 30 minutes. The subjects for the study were 80 women and 112 men with an age range of 65 to 95 years(M=71 years) of whom 82.6% classified themselves as moderate or quite active Most subjects(80.2%) had an education level of elementary school or less. The Self-Efficacy Scale for ADL is measured on a 0 to 10 VAS, assessing three areas of ADL : self care activities, household tasks, and motor tasks. The higher the score is, the higher person's confidence in performing ADL. Psychometric testing revealed that the scale was found to be internally consistent, showing a Cronbach's alpha of .97 The scale was significantly correlated with subjects' level of activity and subjective assessment of their health status. Moderate correlation with health-related hardiness scale also supported the validity. Factor analysis was performed to confirm whether the scale represents the three sub-areas as suggested in the literature. The results of the factor analysis led to a three factor solution according to Kaiser's criterion, but the items were not strongly and cleanly loaded for the third factor. This can be explained in that, among the three sub-ADL areas of the self-efficacy scale, the areas of self care activities and household tasks seem to have similar levels of difficulty in performance with not enough differences for the self-efficacy scale to distinguish between the two areas. Therefore, one factor solution was suggested since ADL can be seen as a unit of activities at similar level of difficulty in performance. One factor solution explained 68.1% of variance of the 19-item scale and all items were correlated over .6 with the factor, showing that the selected factor solution fits the model. The results indicated that the Korean version of Task Self-Efficacy Scale for ADL was reliable and valid in producing useful information to evaluate the effects of various interventions toward promoting health and quality of life for elderly people.

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The Dental Biofilm Reduction Effect & Control Difficulty Level of University Students through Dental Biofilm Control Program (일부 대학생에서 치면세균막 관리 프로그램에 의한 치면세균막 감소 효과 및 관리 난이도)

  • Choi, Ha-Na;Lim, Soon-Ryun;Cho, Young-Sik
    • Journal of dental hygiene science
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    • v.12 no.1
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    • pp.39-44
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    • 2012
  • For the purpose of examining the dental biofilm reduction effect and control difficulty level through a dental biofilm control program in this study, the total of 131 medical records (82.9%) were used for the final analysis upon excluding the records that were not suitable for this study among the records of 158 persons for the medical records of clinical hygiene case reports that were submitted from 2006 to 2011 by students at the Department of Dental Hygiene at N University located in Chungnam region. The result of examining the dental biofilm reduction effect according to the visit number when conducting a dental biofilm control program showed that the dental biofilm index reduced meaningfully as the visit number increased. However, in the case of those that visited for 7 sessions, the level of reduction was not statistically meaningful. For the purpose of comparing the dental biofilm index mean per area of teeth during the final session visit of dental biofilm control program, the area of teeth was classified into labial/buccal surface, lingual/palatal surface and proximal surface, and the dental biofilm index of lingual/palatal surface was the highest with 26.5%. The result of measuring the dental biofilm of maxilla/mandible revealed meaningful differences between the dental biofilm index of maxilla and mandible. The result of analyzing the dental biofilm index of labial/buccal surface, lingual/palatal surface and proximal surface revealed meaingful differences among the dental biofilm index of labial/ buccal surface, lingual/palatal surface and proximal surface.

On an Improved Method for System Readiness Assesment to Meet Required Operational Capability in Weapon Systems Development (무기체계개발에서 작전운용성능을 만족시키기 위한 개선된 시스템성숙도 평가방법)

  • Kwon, Il-Ho;Lee, Jae-Chon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.8
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    • pp.3602-3610
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    • 2013
  • The risk of failure in the development of modern weapon systems has been increasing as the demand on the capability and the resulting complexity of the weapons on the war fields are increasing drastically. The analysis of failure has indicated that the main causes can be the following: one is attributed to the unsatisfaction of the system operation concept; and the other is the use of premature technology. As such, DAPA in Korea is urging that the weapons systems development should meet the required operational capability (ROC) as a critical performance requirement. On the other hand, an approach to risk management is to use the technology readiness level (TRL) assessed for each individual technology alone. However, the method of TRL cannot assess the effect of integration between technologies and cannot be performed at system level, which is crucial to systems development. In order to improve the shortfalls, a concept of system readiness level (SRL) has been studied by introducing the technologies integration and also some forms of analysis of advanced degree of difficulty studied separately, but no model considering both of two reported yet. In this paper, under the framework of meeting the ROC, an improved SRL assessment model is presented, which is also considering the advanced degree of difficulty simultaneously. The application of the improved assessment method is discussed in connection with the life cycle of the weapon systems development in conformance with the ROC of DAPA.

Design and Implementation of the Differential Contents Organization System based on Each Learner's Level (학습자 수준에 맞는 차별적 콘텐츠 구성 시스템의 설계 및 구현)

  • Heo, Sun-Young;Kim, Eun-Gyung
    • The KIPS Transactions:PartA
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    • v.18A no.6
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    • pp.241-248
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    • 2011
  • Many learning systems are applying Self-Directed Learning to improve learning efficiency. The degree of understanding of the same learning contents can be different even if the learner's level is same. Therefore, it is difficult to represent an effective learning experience because the learning is progressed by the determined difficulty of learning and the learning process even thought the provided content is difficult to understand. In this paper, we augmented SCORM to reconstruct the learning contents which are suitable for the changed level of each learner in real-time. Also, we designed and implemented this augmented SCORM based DCOS(Differential Contents Organization System). In order to provide the suitable contents for each learner, DCOS reorganizes learning contents based on the learner's level, the learner's achievement of learning objectives, and the correlation between learning objects, that is the component of the learning content. Each 30 Each 30 students studied e-learning contents, which are constructed based on the existing System and DCOS respectively. And the average score and system's satisfaction of the students who studied DCOS based e-learning contents was higher.

Science Teachers' Perceptions About Difficulties and Their Resolution in Science Teaching: Using KTOP (Korean Teaching Observation Protocol) Analysis (과학수업에서의 어려움과 해결방안에 대한 과학교사의 인식 -KTOP (Korean Teaching Observation Protocol) 분석을 이용하여-)

  • Haktae Kim;Jongwon Park
    • Journal of The Korean Association For Science Education
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    • v.43 no.2
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    • pp.111-124
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    • 2023
  • The aim of this study was to explore science teachers' perceptions of good science teaching. To this end, the Korean Teaching Observation Protocol (KTOP), which was developed for the purpose of observing and improving science teaching, was utilized. In the first survey, teachers were asked whether they thought each item in the KTOP was important for good science teaching, the extent to which they implemented these items, and the level of difficulty in implementing them. The second survey asked teachers what they believed to be the reasons and solutions for the KTOP items that they had responded as difficult to implement. The responses obtained from 63 teachers in the first survey and 35 teachers in the second survey were categorized based on the characteristics of the responses. The categorized contents were then summarized and discussed for their features. As a result, science teachers responded that all items in KTOP, except for one, are important for good science teaching. However, it was also shown that the level of execution was low in cases where implementation was difficult. For the 13 KTOP items that were considered important but difficult to implement and showed relatively low implementation level, many respondents (69%) attributed the reason to both students and teachers. However, the most common response (60%) was that the teacher should solve those difficulties. From this, it was found that understanding and supporting teachers, as well as enhancing their competencies, are more important for good science teaching than external factors. We hope that this research findings will help to better understand the specific difficulties that science teachers face in their classes and contribute to practical efforts that aim to address these challenges.

An Analysis on School Health Education Pattern and Related Factors in Elementary School (서울시 일부 국민학교의 보건교육양상 및 관련요인)

  • Kim, Young Im;Lee, Youn Kyoung
    • Journal of the Korean Society of School Health
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    • v.7 no.1
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    • pp.29-36
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    • 1994
  • The purpose of this study was to explain the performance pattern of health education and related factors in elementary school. The data were collected from school nurses who have been working elementary school. Sample of 77 were analyzed by percent distribution, ${\chi}^2$-test, discriminant analysis. The performance rates of health education was 74%, Only 19% of total carried out health education of 6 hours per week. Important variables that was showed significant association with health education level were as follows: Perception of importance about health education among personal characteristics of school nurses and size of school c1ass, cooperation level of school administrator, operation method of school health clinic, the difficulty of school health clinic among school organization characteristics. The canonical correlation between the health education (yes or no) and important independent variables was 0.52. Among them, operation method of school health clinic. perceiveness of health education, size of school class represented the significant contribution (canonical coefficient: 0.66, 0.54, 0.52) to school health education. These findings suggest that structure and management variables of school organization are more important than personal variables of school nurses related to activation of school health education. Therefore, it is expected that the quantity and quality improvement of school health education be able to accomplish through the systematic support of school organization and government demension.

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