• Knowledge Management Research
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• v.20 no.4
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• pp.1-22
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• 2019

The purpose of this study is to investigate the role of IT-enabled dynamic capability in the relationship between intellectual capital and innovation performance under Industry 4.0. We approach the intellectual capital from the perspective of the resource-based view and define the components of intellectual capital as human capital, social capital, and organizational capital. On the other hand, the IT-based dynamic capability means that the information technology and the utilization ability of the enterprise are combined to overcome the turbulent environment. The empirical results showed that the IT-enabled dynamic capabilities mediated the relationship between intellectual capital and innovation performance as it revealed in theory. And in terms of practical implications, we found the importance of an organization's information technology ability to effectively utilize intangible resources for organizational performance.

• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.

• Knowledge Management Research
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• v.13 no.3
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• pp.79-103
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• 2012

Recently because the IS development project is large scale and complicated, the necessity of tools that can manage effectively smooth communications and the harmonized project between the interested parties is exposed. According to this fact, many companies are investing enough to the PMS (Project Management System) for the sake of the systematic management of the IS development project, and also this PMS is emerging as one of the indispensable tools for the successful IS development project by casting off from a auxiliary means for the past project management. However, as had been expected, whether the introduction of the PMS is possible to facilitate communications within a project team, and a main motivation that can derive individual performance and organizational performance that participated in the IS development project is induced or not are not verified still empirically and apparently. With respect to this, a survey was conducted to examine how PMS quality affected user satisfaction, communication, individual performance and project performance. The effects of the data gathered were verified by structural equation model analysis.

• Journal of Institute of Control, Robotics and Systems
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• v.5 no.5
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• pp.600-613
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• 1999

This paper focuses on development of a performance manager for IEEE 802.4 token bus networks to serve large-scale integrated systems. In order to construct the management algorithm, the principles of fuzzy logic, genetic algorithm, and neural network have been combined to represent human knowledge and to imitate of human inference mechanism. Through the simulation experiments, it is shown that the proposed performance manager is capable of improving the network performance without a priori knowledge.

• Proceedings of the KSR Conference
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• 2004.10a
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• pp.174-179
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• 2004

To maintain design-knowledge database and manage configuration for requirement of performance test and safety standard of High Speed Railroad, It is established that managment system of performance test and safety standard and then constructed that design-knowledge database and documented a performance test and safety specification for supporting performance test and safety system using computer-aided tool.

• Informatization Policy
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• v.17 no.2
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• pp.25-44
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• 2010

In order to improve organizational performance, organizations should make a knowledge management system to share, distribute, and create related knowledge effectively in the operational process. It is not too much to say that organizational performance depends on the level of network and networking for the use of knowledge among the agents. Theoretically, a web portal is known as a useful instrument not only to link among the actors who have a specific interest and purpose but also to promote social networking which creates new knowledge relevant to user's environment. In the context, this article explored policy implications of building and operating government portals by analysing the efficacy of the "Innovative Portal", which the Korean government had opened to diffuse its innovation activities and to improve organizational innovation capacities in 2005, in innovation process from the knowledge management perspective. In particular, this study tried to identify how did the "Innovation Portal"influence network and networking of innovation knowledge using hyperlink network analysis method.

• Knowledge Management Research
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• v.11 no.3
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• pp.31-45
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• 2010

IT outsourcing studies have centered on the separate effect of formal contract and relational trust on IT outsourcing performance. In addition, previous studies ignored the importance of the relational capability that combine the formal contract and partnership can be able to deliver IT outsourcing effects. In this paper, we propose an IT governance commitment as a mediated role between relational capability and IT outsourcing performance. We collected data from 143 client companies of IT outsourcing and analyzed it using the PLS method. Our findings are revealed as following: At first, relational capability significantly and directly influence IT governance commitment as well as indirectly through formal contract and partnership. Secondly, IT governance commitment mediate between relational capability and IT outsourcing effect, and in turn affect IT outsourcing performance. The results and implications are further discussed.

• Journal of Information Technology Applications and Management
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• v.20 no.4
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• pp.293-313
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• 2013

Preproject phase is an important but often ignored research area in information systems field although it has an undeniable importance for successful project. The purpose of this study is to identify factors affecting project performance in preproject phase and to find empirically critical factors among them. After deriving 9 factors through literature review including clear project definition, project leader position, staffing efforts, preproject team expertise, preproject knowledge scope, preproject partnering, top-management support, resource sufficiency, and project climate, the study investigate the influence of those factors on project performance. The study results reveal that clear project definition, project climate, resource sufficiency, pre-project knowledge scope, project leader position have significant impact on project process satisfaction, a measure of project performance, but the other factors do not. Based on the empirical results, the study discuss academic and practical implications.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.141-160
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• 2011

This study suggested knowledge base and search engine for the libraries that have the largescaled data. For this purpose, 3 components of knowledge bases(triple ontology, concept-based knowledge base, inverted file) were constructed and 3 search engines(search engine JENA for rule-based reasoning, Concept-based search engine, keyword-based Lucene retrieval engine) were implemented to measure their performance. As a result, concept-based retrieval engine showed the best performance, followed by ontology-based Jena retrieval engine, and then by a normal keyword search engine.

• Journal of Information Technology Services
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• v.15 no.3
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• pp.173-193
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• 2016

Start-ups do not have enough resources such as financial capital and established customer base. Knowledge base of start-up team members is the crucial and unrivaled resource. This study tries to explicate the knowledge sharing process occurring in this knowledge base of start-up teams. Adopting the knowledge process view, detail process of knowledge sharing process model is constructed consisting of knowledge sharing speed, quality and quantity in a form of nomological net and empirically tested. In addition, preceding antecedents and consequential outcomes of this knowledge sharing is also posited as part of the research model : knowledge state of the team leading to team creativity and agility via the explicated knowledge sharing process model. Also, as this knowledge based view are triggered by the advance of IT in general, IT support is conceptualized as an antecedent and measures are operationalized. 230 data points were collected from start-up teams. Via data analysis using PLS, theoretical relationships from knowledge state, IT support, knowledge sharing process and knowledge consequences are found to be empirically supported except a few not supported. Most of all, team agility and team creativity are theoretically supported and empirically validated as critical outcome variables beyond performance measures. Though agility and creativity has been discussed as critical construct in start-up teams, it has not be much validated empirically. Also, interestingly, IT support are found to be significantly impacting the knowledge sharing process as expected. Academic contributions and implications for practice are discussed at the end with limitations and further research.