• Title/Summary/Keyword: Kana

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A Study on the Environmental Service Quality of Department Store by Total CS-coefficient (총체적 고객만족계수를 활용한 백화점의 환경 서비스품질에 관한 연구)

  • Shin, Ah-Reum;Lee, Sang-Bok
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.11a
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    • pp.79-84
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    • 2006
  • Many Papers of Customer satisfaction are issued. Kana who have proposed 'Quality Dualism' for grasping of Customers' potential needs and Timko who have proposed 'Customer Satisfaction coefficient' that made up for the weak points of Kana' s model. But the model of Timko which have weak points as well that does not consider the indifferent Quality of the Kana's model. In this paper, I propose 'Total Customer Satisfaction coefficient' that made up for the weak points of Timko's Model also Kana's Model. And I have applied my method to the department store.

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A Study on Curriculum Improvement of the Korea Army Nursing Academy (국군간호사관학교 교육과정 개선을 위한 기초 연구)

  • 고자경
    • Journal of Korean Academy of Nursing
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    • v.13 no.2
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    • pp.22-43
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    • 1983
  • 1. Need for and Purpose of the Study. There is an increasing demand for curriculum improvement of the Korean Army Nursing Academy (KANA), since it was upgraded into 4-year institution of higher learning from 3-year one. In particular, it is strongly advocated that the KANA needs the outside expertise for its curriculum improvement-namely not only from the internal military view of points but also from the viewpoints of professional educational society, In line with such a necessity for the study, this study was aimed at 1) analyzing the current actual practices of KANA'S curriculum, 2) investigating the desired practices of KANA'S curriculum, and 3) identifying the discrepancy between the actual and desired practices of curriculum. 2. Problems for the Study This study had 4 problems to be answeared as follows: 1) What are the actual curriculum practices of KANA? 2) What are the desired curriculum practices of KANA? 3) How are the extents of perception of actual and desired curriculum different in four groups (student, faculty & administrator, nurse, and medical doctor in militay hospital) ? 4) What are the restraining forces that impede the change from actual to desired curriculum practices? 5) What are the relationships of curriculum component,』 in actual and desired curriculum practices? 3. Methods and Procedures This study was conducted by means of document analysis in addition to literature review and by means of needs assessment questionnaire which was developed by the researcher. The questionnaire included 62 statments with 7 questions for demographic data collection. The needs assessment questionnaire was managed to a total of 243 subjects (100 students, 46 faculty & administrators, 55 nurses, and 42 medical doctors), The collected data were treated using SPSS computer system so as to calculate mean scores, standard deviations, and correlation coefficients. The significance test was made through t-test and one-way ANOVA. The statistical significance level was set at both .05 and .01 level. 4. Major findings The major findings in this study are as follows: 1) The score of desired practices was significantly greater than that of actual practices, representing a strong need for curriculum betterment. 2) There were significant differences in the perceptions of actual practices as well as desired practices among four groups (student, faculty & administrater, nurse, and medical doctor). 3) The most frequently selected restraining forces were army's inherent character, economical limitation, and educational expertise limitations. 4) Such variables as sex, position attachment to the KANA and grade made a statistically significant effect on the perception of desired curriculum practice, while the variables like marrige, position, and military class made it on the perception of actual curriculum practice. 5) The coefficients among the curriculum components were lower in perception of the actual curriculum practices than those in the desired practices. 5. Conclusions The conclusions based on the major findings of this study are as follows: 1) The current curriculum development procedure of the KANA is not consistent with the theoretical frame of systematic development sarategy of curriculum. 2) There are wide conflicts among the groups who are supposed to participate in curriculnm development, concerning the actual and desired practices of KANN'S curriculum. 3) A great deal of need for curriculum improvement for the KANA is clearly felt, and in particular, in the process of teaching and learning. 4) Each component of curriculum is not intergrated into a whole development procedure, being segregated each other. 5) For better curriculum improvement, such restraining forces as financial and professional limitations should be eliminated. 6. Recommendations 1) For Further Research a. There is a need to replicate this study after in-depth statistical analysis of each item of need assessment questionnaire, and with more representative subjects. b. A study should be conducted which. has its focus on the analysis of restraining forces for the change from actual to desired curriculum practices of the KANA. 2) For KANA'S Curriculum Improvement a. There is a need to promote the professional expertise of the participants in curriculum development and the communication among them. b. It is desirable to establish an institution or section of administration, which is soley in charge of curriculum development. c. To better develop KANA's curriculum not only faculty and administrators but also students should be encouraged to participate in development process, while the military medical doctors' participation should be carefully considered.

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The Role of Script Type in Janpanese Word Recognition:A Connectionist Model (일본어의 단어인지과정에서 표기형태의 역할:연결주의 모형)

  • ;阿部純
    • Korean Journal of Cognitive Science
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    • v.2 no.2
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    • pp.487-513
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    • 1990
  • The present paper reviews experimental finding such as kanji stroop effect, kana superiority effect in naming task, kanji superiority effect in lexical devision task, and the different pattern of facilitatory priming effect in repetition priming task. Most of the experimental findings indicate that kana script and kanji script are processed independently and modularly. These indications are also consistent with the basic observations on Japanese dyslexics. A connectionist model named JIA(Japanese Interactive Activation)is proposed which is a revision of interactive activation model proposed by McClelland & Rumelhart(1981). The differences between the two models are as follows. Firstly, JIA has a kana module and kanji module at letter level. Secondly, JIA adopts script-specific interconnections between letter-level nodes and word-level nodes:word nodes receive larger activation from the script consistent letter-level nodes. JIA successfully explains all the experimental findings and many cases of Japanese dyslexia. A computer program which simulates JIA model was written and run.

A Study on the Investment Priority Using Kano Analysis and AHP (AHP를 이용한 Kano 품질요소의 투자우선순위 결정에 관한 연구)

  • 임성욱;양정희
    • Journal of the Korea Safety Management & Science
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    • v.6 no.2
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    • pp.199-209
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    • 2004
  • Kano(1984) distinguishes five types of Quality requirement which influence customer satisfaction; Attractive, One-dimensional, Must-be, Indifferent, Reverse Quality element. Attractive requirements lead more than proportional satisfaction. Attractive Quality requirements are the key factors of order winner and the sources of customer delight. Attractive requirements do not influence customer satisfaction equally. This study presents Kano's model using AHP(Analysis Hierarchy Process) for the priorities of attractive Quality requirements.

NORMAL HOLONOMY GROUP OF A RIEMANNIAN FOLIATIO $N^*$

  • Pak, Hong-Kyung;Pak, Jin-Suk
    • Bulletin of the Korean Mathematical Society
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    • v.30 no.1
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    • pp.17-23
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    • 1993
  • In this paper, we will discuss on the above problem for the case that .upsilon. is a Riemannian foliation. If .upsilon. is a Riemannian foliation on (M, g), we derive some basic relations between the curvature $R^{D}$ of the normal connection D and the curvature R of the Levi-Civita connection .del. on (M, g) (see Lemma 1).).

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Generating Creative Ideas using Kana Model and I-D Matrix (Kano 분석과 I-D 매트릭스 활용한 창조적 아이디어 창출방법에 관한 연구)

  • Kim, Tai-Young;Yoon, Seong-Pil;Lim, Sunk-Uk;Cho, In-Hee
    • Journal of the Korea Safety Management & Science
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    • v.10 no.3
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    • pp.267-274
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    • 2008
  • This paper reports generating creative ideas based on customer needs using Kano Model and Importance-Differentiation Matrix (I-D Matrix). Nowadays, every customer demands creative ideas on product innovations in order to be satisfied her needs. However, most existing methods are limited to get creative ideas that reflect customer needs. Any creative ideas that do not fully reflect customer needs are obviously more difficult to succeed in the market than those that reflect customer needs. This paper distinguishes each quality elements the customer needs in terms of Kano Model. And it presents the effective ways of generating creative ideas by I-D Matrix in order to overcome current uppermost limits.