• 제목/요약/키워드: Information system quality

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Analysis of Healthcare Quality Indicator using Data Mining and Decision Support System

  • Young M.Chae;Kim, Hye S.;Seung H. Ho
    • 한국지능정보시스템학회:학술대회논문집
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    • 한국지능정보시스템학회 2001년도 The Pacific Aisan Confrence On Intelligent Systems 2001
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    • pp.352-357
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    • 2001
  • This study presents an analysis of healthcare quality indicators using data mining for developing quality improvement strategies. Specifically, important factors influencing the inpatient mortality were identified using a decision tree method for data mining based on 8,405 patients who were discharged from the study hospital during the period of December 1, 2000 and January 31, 2001. Important factors for the inpatient mortality were length of stay, disease classes, discharge departments, and age groups. The optimum range of target group in inpatient healthcare quality indicators were identified from the gains chart. In addition, a decision support system was developed to analyze and monitor trends of quality indicators using Visual Basic 6.0. Guidelines and tutorial for quality improvement activities were also included in the system. In the future, other quality indicators should be analyze to effectively support a hospital-wide continuous quality improvement (CQI) activity and the decision support system should be well integrated with the hospital OCS (Order Communication System) to support concurrent review.

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전문가시스템과 GIS를 이용한 저수지 수질 정보시스템 개발 (Development of Water Quality Management System in Reservoirs Using Expert System and GIS)

  • 이주승;고홍석;고남영;조민호
    • 대한공간정보학회지
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    • 제13권1호
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    • pp.71-80
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    • 2005
  • 사회 환경의 급격한 변화에 따라 하천과 호소의 수질이 극도로 오염되면서 그에 따른 수질문제가 해결해야 할 중대한 사안으로 부각되고 있다. 저수지 오염불질의 저감을 위해서는 정확한 저수질 예측이 필요하며 그에 따른 오염물질 저감대책이 수립되어야 한다. 본 연구의 목적은 전문가시스템과 GIS를 도입하여 저수지 수질정보의 관리, 수질 예측과 수질개선 대책 수립을 위한 의사결정을 지원하는 프로토타입의 지능형 지리정보시스템을 개발하는데 있다. 주연구내용은 시스템 분석 및 설계, 지리정보데이터 수집과 데이터베이스 구축, 저수지 수질정보 수집 및 분석, 저수지 수질예측을 위한 GIS, WASPS 및 전문가시스템의 통합 인터페이스 구축이다.

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정보시스템 아웃소싱 서비스에 대한 만족도 연구 - 시스템 운영관리 서비스를 중심으로 - (A Study on IT Outsourcing Service Satisfaction Assessment : Focused at System Operation Management Service)

  • 임경철;염세훈
    • 디지털산업정보학회논문지
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    • 제7권2호
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    • pp.173-183
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    • 2011
  • The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.

내부통제 및 정보품질과 회계정보시스템의 사용자 만족도와의 관계 (The Relation of Accounting Information System User Satisfaction, Internal Controls and Quality)

  • 이장형;김광집
    • 한국정보시스템학회지:정보시스템연구
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    • 제11권2호
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    • pp.1-25
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    • 2002
  • This study is for the purpose of understanding User Satisfaction of Accounting Information System more closely by means of perceiving relations between Internal Controls and Quality. That is, this study is to assess Internal Controls and Quality and to connect those with User Satisfaction. This thesis is for the substantial study on whether Information Quality, System Quality, and Service Quality influenced by Internal Controls of Accounting Information System have an effect on User Satisfaction, when Internal Controls of Accounting Information System is good, The following hypothesis was made to achieve this purpose. First, Internal Controls will have an positive influence on Quality. Second, Qualify will positively affect User Satisfaction. Third, Internal Controls will positively Influence User Satisfaction. Fourth, Internal Controls will have a positive effect on User Satisfaction through Quality For the survey sample, this study gathered data on someone engaged in companies or organizations which have computer offices, and groups were differentiated between general staff and someone in charge of the computer office, and each group had different questions. In general, 622 of questions were distributed and 200 of the final valid samples were used for the substantial analysis. As the result of the study, the relations between Internal Controls and Quality are statistically significant. The relations between Quality and User Satisfaction ire also statistically significant. But the relations between Internal Controls and User Satisfaction are not statistically significant. Path Analysis was implemented to analyze the hypothesis on whether Internal Controls have an influence on User Satisfaction through Quality. When the result of analysis with Lisrel 8.5 was examined, index numbers(GFI, AGFI, RMR) representing the suitability of the model were enough to be taken and it is showed that there is the suitability of the model. Internal Controls of Accounting Information System can't have an influence on User Satisfaction with Quality. As the above hypothesis was rejected, Through Path Analysis, this study examined the influence which relations between Internal Controls and Quality, factors of User Satisfaction, have on User Satisfaction, and is very meaningful in terms of the first trial. And on the point of time when there are little studies on the effect analyses between Internal Controls and Quality, this study would be the promoter for the future. The limitation on this study is to analyze only mutual effects between factors by choosing Internal Controls, Quality, and User Satisfaction as survey variables. The study which measure items with precision which are related to each variable and understand measurement factors clearly should be implemented.

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A Study on Job Satisfaction by Medical Information System Accomplishment

  • Kim, Chung-Gun;Sohn, Chang-yong;Chung, Yun-kyung
    • 한국임상보건과학회지
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    • 제6권2호
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    • pp.1126-1135
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    • 2018
  • Purpose. The purpose of this study is to investigate the success model related to the hospital information system accomplishment. It is important to examine the success model of the hospital information system and to analyze the factors affecting the job satisfaction accomplishment. Methods. The method of this study is to 150 copies of the entire survey data were distributed and 135 copies were collected, showing a collection rate of 90%. In order to ensure the reliability of the questionnaire items, Cronbach's Alpha was used to test reliability, and exploratory factor analysis was conducted to determine the convergence of various items. In order to grasp the convergence of various items, exploratory factor analysis was performed. The results of exploratory factor analysis were used to analyze the correlations between variables that were proven to have a single dimensionality before calculating factor loadings and regression analysis by Orthogonal Rotation by Varimax method Results. The results of this study, first, the system quality of the hospital information system has a statistically significant effect on user satisfaction. Second, the information quality of hospital information system is statistically significant for user satisfaction, indicating that information quality improves user satisfaction. Third, service quality of hospital information system was statistically significant in user satisfaction. Finally, the higher the satisfaction of the users who use the hospital information system, the higher the accomplishment of the organization Conclusions. This study is based on the successful model of D & M information system. In addition, the hospital information system, the user satisfaction, and the organizational accomplishment in connection with it can be found significant.

호텔정보시스템 품질이 사용자 만족과 업무생산성에 미치는 영향 (An Effect of Hotel Information System Quality on User' Satisfaction and Business Productivities)

  • 임채관;이준호
    • 한국산업정보학회논문지
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    • 제10권1호
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    • pp.72-80
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    • 2005
  • 본 연구는 호텔정보시스템의 시스템품질과 사용자 만족도 및 업무생산성 간의 영향관계를 규명함으로써 호텔정보시스템의 효율적인 구축 운영방안을 제시하고자 하는 것이다. 이를 위하여 본 연구는 기존의 정보시스템 평가모형을 호텔정보시스템에 응용하여 그 관계를 실증적 방법으로 규명하고자 하였다. 실증분석은 수집된 140부의 설문을 이용하여 다중회귀분석 방법으로 실시하였다. 분석결과 호텔정보시스템 품질 요인으로서의 시스템의 신뢰성, 유용성, 적합성, 통합성 및 정보품질이 높을수록 호텔정보시스템의 사용자 만족도와 업무생산성 향상은 높은 것으로 나타났다. 이러한 결과는 호텔정보시스템의 시스템품질은 사용자 만족도 및 업무생산성과 밀접한 관련성을 가지고 있으며, 호텔정보시스템의 품질수준을 높임으로써 사용자만족도와 업무생산성을 향상시키고 나아가 경쟁력 향상, 고객만족 등 성과향상을 도모할 수 있을 것이라는 사실을 반영한다고 할 수 있다.

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ERP 시스템 도입이 마케팅 성과에 미치는 영향에 관한 실증연구 -부산${\cdot}$경남 지역의 중${\cdot}$소기업을 중심으로- (An Empirical Study on the Introduction of ERP System and Marketing Performances in the Small-and-Medium Firms)

  • 김갑태;박기남;이동철;강유정
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 2004년도 추계학술대회
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    • pp.339-348
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    • 2004
  • There were few empirical researches on the ERP system in spite of increasing interest on ERP system recently Therefore, the purpose of this study is to develop an framework for the marketing performance based on evaluation of ERP system used by the theoretical model for evaluation of information system and the empirical data of Korean firms. This study was empirically examined an effect of ERP system and its information quality on the use of information from ERP system. And another effect of information use from ERP system on marketing performances survey on MIS was conducted for the marketing strategy. In this study, the structural equation model was established for verifying the relationship of above variables. And several hypotheses were established and examined empirically from that structural equation model. In conclusion, the effectiveness of ERP system must be evaluated within structural relationship among ERP system and its information quality, the use of information from ERP, and marketing performances. Additionally, the result of this research has founded the fact that ERP system and its information quality are important as elements of successful ERP system.

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한국 국가품질상(KNQA) 평가모형의 인과관계 연구 : 기업체 평가기준을 중심으로 (Causal Relationship among Business Criteria in Korean National Quality Award)

  • 문재영;이상철;서재희;서영호
    • 품질경영학회지
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    • 제35권3호
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    • pp.55-65
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    • 2007
  • The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.

정보품질이 시스템 사용의도와 사용에 미치는 영향 : 호텔정보시스템의 확장된 비자발적 기술수용모델을 중심으로 (Using Intention and Usage of System on Property Management System's Information Quality : Expanded Technology Acceptance Model of Mandated)

  • 박희석
    • 한국정보시스템학회:학술대회논문집
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    • 한국정보시스템학회 2005년도 추계학술대회 발표 논문집
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    • pp.409-418
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    • 2005
  • This paper proposes perceived ease of use and perceived usefulness mediate this relationship. The results can be summarized as follows. First, the greater the property management system's information quality, the greater the perceived ease of use. Second, the greater the perceived ease of use, tile greater the perceived usefulness. Third, the greater the perceived ease of use, the greater the using intention of system. Forth, the greater the perceived usefulness, the greater the using intention of system. Finally, the greater the using intention of system, the greater the usage of system.

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Determinants of Continuance Intention in Mobile Payment Services: Based on the IS Success Model

  • Itthiphone, Viyada;Jo, DongHyuk;Kwon, ChulHwan
    • 인터넷정보학회논문지
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    • 제21권5호
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    • pp.87-95
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    • 2020
  • Highly competitive environment has been forcing e-commerce industries to seek strategies to achieve competitive advantages. Mobile payment is a kind of service that allows mobile phone user to easily and conveniently initiate payments and transfer funds using their mobile phone anytime, and anywhere. This study is designed to identify factors that affect the intention of continued use of mobile payment services between users in Korea and Laos. As a result, first, in the case of Korean consumers, system quality, information quality and service quality were shown to have a positive effect on trust and satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. Second, in the case of Laotian consumers, system quality and service quality were shown to have a positive effect on trust, and system quality and information quality were shown to have a positive effect on satisfaction. In addition, trust and satisfaction were shown to have a positive effect on continuance intention. The study has its implications by analyzing factors affecting the continuance intention with the comparison of the customers from a developed nation and a developing nation, providing a direction of development for developing competitive advantages for those in development. For the developed, the study provides a guideline of what to modify and supplement in cases of entering the markets of developing nations.