Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지

Causal Relationship among Business Criteria in Korean National Quality Award

한국 국가품질상(KNQA) 평가모형의 인과관계 연구 : 기업체 평가기준을 중심으로

  • Moon, Jae-Young (Dept. of Management Information Management System, Dongseo University) ;
  • Lee, Sang-Chul (Dept. of Management Information System, Korea Christian University) ;
  • Suh, Jae-Hee (Dept. of Management Information Management System, Dongseo University) ;
  • Suh, Yung-Ho (Management Research Institute, Kyunghee University)
  • Published : 2007.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.

Keywords

References

  1. 김연성, 박상찬, 박영택, 서영호, 유한주, 이동규(2005), 품질경영론, 3판, 박영사
  2. 문재영, 이상철, 서영호(2006), '한국국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발', 품질경영학회지, 34권 2호, pp. 22-32
  3. 유한주(1994), '전사적품질경영의 성공요인에 관한 연구 - 일본기업에 대한 AHP분석을 중심으로-', 품질경영학회지, 22권, 1호, pp. 33-53
  4. 정충영, 황병찬, 최이규(2003), '품질상 수상여부와 기업이미지, 종업원 만족, 고객만족, 경영성과의 관계', 중소기업연구, 52권, 1호, pp. 113-134
  5. 홍승표, 정규석, 박상문(2005), '기업규모에 따른 경영혁신모델 도입이 경영품질 수준에 미치는 효과에 관한 연구 : 말콤볼드리지 및 한국품질경영상 기준으로', 품질경영학회, 33권, 4호, pp. 1-11
  6. Adam, E., Hershauer, J., and Ruch, W.(1981), Productivity and quality, Egnlewood Cliffs, Prentice Hall, NJ
  7. Baidoun, S.(2004), 'Towards an index of comparative critically: An emperical study of TQM implementation in Palestinian industry', Total Quality Management, Vol. 15, No. 1, pp. 127-144 https://doi.org/10.1080/1478336032000149144
  8. Barclay, C. A.(1993), 'Quality strategy and TQM policies: empirical evidence', Management International Review, Vol. 1, No. 1, pp. 87-98
  9. Black, S. A. and Poter, L. J.(1996), 'Identification of the Critical Factors of TQM', Decision Sciences, Vol. 27, No. 1, pp. 1-20 https://doi.org/10.1111/j.1540-5915.1996.tb00841.x
  10. Curkovic, S., Melnyk, S., Calantone, R. and Handfield, R.(2000), 'Validating the Malcolm Baldridge National Quality Award Framework through structural equation modeling', International Journal of Production Research, Vol. 38, No. 4, pp. 765-791 https://doi.org/10.1080/002075400189149
  11. Deming, W. E.(1986), Out of the crisis, MA : MIT Center for Advanced Engineering, Cambridge
  12. Douglas, J. T. and Fredendall D. L.(2004), 'Evaluaof Total Quality in Services', Decision Science, Vol. 35, No. 3, pp. 393-421 https://doi.org/10.1111/j.0011-7315.2004.02569.x
  13. EFQM(2005), Excellence Model(2005) Self-Assessment Manual(European Foundation for Quality Management)
  14. Flynn, B. B., Schroeder, R. G., and Sakakibara, S.(1995), 'The Impact of Quality Management Practices on Performance and Competitive Advantage', Decision Sciences, Vol. 26, No. 5, pp, 659-691 https://doi.org/10.1111/j.1540-5915.1995.tb01445.x
  15. Flynn, B. B. and Saladin, B.(2001), 'Further evidence on the validity of the theoretical models underlying the Baldrige criteria', Journal of Operations Management, Vol. 19, pp. 617-652 https://doi.org/10.1016/S0272-6963(01)00072-9
  16. Gomez-Gras, J. M. and Verdu-Jover, A. J. (2005), 'TQM, structural and strategic flexibility and performance : an empirical research study', Total Quality Management, Vol. 16, No. 7, pp, 841-860 https://doi.org/10.1080/14783360500077187
  17. Ghobadian, A. and Woo, H. S.(1994), 'Characteristics, benefits and shortcomings of four major quality awards', International Journal of Quality & Reliability Management, Vol. 13, No. 2, pp. 10-44
  18. Hayes, R. H. and Wheelwright, S. C.(1984), Restoring Our Competitive Edge. New York : Collier Macmillan
  19. Juran, J. M.(1986), 'The Quality trilogy: A universal approach to managing for quality', Quality Progress, Vol. 19, No. 8, pp. 19-24
  20. Lascelles, D. M. and Dale, B. G.(1989), 'A review of the issue involved in quality improvement', International Journal of Quality & Reliability Management, Vol. 5, pp. 76-94 https://doi.org/10.1108/eb002920
  21. Lee, P. M. and Quazi, H. A.(2000), 'A methodology for developing a self-assessment tool to measure quality performance in organizations', International Journal of Quality & Reliability Management, Vol. 18, No. 2, pp. 118-141 https://doi.org/10.1108/02656710110379066
  22. Mandal, P.(2004), 'Data Quality in Statistical Process Control', Total Quality Management, Vol. 15, No. 1, pp, 89-103 https://doi.org/10.1080/1478336032000149126
  23. National Institute of Standards and Technology(2005), Malcolm Baldridge National Quality Award, United States Department of Commerce, Technology Administration, Gaithersburg, MD
  24. National Institute of Standards and Technology (2006), Malcolm Baldridge National Quality Award. United States Department of Commerce, Technology Administration, Gaithersburg, MD
  25. Pannirselvam, G. P. and Ferguson, L. A. (2001), 'A study of the relationships between the Baldrige categories', International Journal of Quality and Reliability Management, Vol. 18, No. 1, pp, 14-34 https://doi.org/10.1108/02656710110364468
  26. Peters, T.(1988), 'Facing up to the need for a management revolution', Sloan Management Review, Vol. 13, No. 4, pp, 7-37
  27. Ramirez, C. and Loney, T.(1993), 'Baldrige Award Winners identify the essential activities of a successful quality process', Quality Digest, pp. 38-40
  28. Rao, S. S., Solis, L. E., and Raghunathan, T. S.(1999), 'A framework for international quality management research: Development and validation of a measurement instrument', Total Quality Management, Vol. 10, No. 7, pp. 1047-1075 https://doi.org/10.1080/0954412997226
  29. Rusjan, B.(2005), 'Usefulness of the EFQM Excellence Model: Theoretical Explanation of Some Conceptual and Methodological Issues', Total Quality Management, Vol. 16, No. 3, pp. 363-380 https://doi.org/10.1080/14783360500053972
  30. Samson, D. and Terziovski, M.(1999), 'The relationship between total quality management practices and operational performance', Journal of Operations Management, Vol. 17, No. 3, pp. 393-403 https://doi.org/10.1016/S0272-6963(98)00046-1
  31. Sandbrook, M.(2001), 'Using the EFQM Excellence Model as a framework for improvement and change', Journal of Change Management, Vol. 2, No. 1, pp. 83-90 https://doi.org/10.1080/714042484
  32. Saraph, J. V., Benson, P. G., and Schroeder, R. G.(1989), 'An instrument for measuring the critical factors of quality management', Decision Science, Vol. 20, No. 4. pp. 457-478
  33. Sitkin, S. B., Sutcliffe, K. M., and Schroeder, R. G.(1994), 'Distinguishing control from learning in total quality management : a contingency perspective', Academy of Management Review, Vol. 19, No. 3, pp. 537-564 https://doi.org/10.2307/258938
  34. Su, C. T., Li, S. C., and Su, C. H.(2003), 'An empirical studey of the Taiwan National Quality Award causal model', TQM & Business Excellence, Vol. 14, No. 8, pp. 875-893 https://doi.org/10.1080/1478336032000090815
  35. Tan, K. C. and Lim, C. S.(2000), 'A detailed trends analysis of national quality awards world-wide', Total Quality Management, Vol. 11, No. 8, pp. 1065-1080 https://doi.org/10.1080/095441200440331
  36. Thiagarajan, T., Zairi, M., and Dale, B. G. (2001), 'A proposed model of TQM implementation based on an empirical study of Malaysian industry', International Journal of Quality and Reliability Management, Vol. 18, No. 3, pp. 289-306 https://doi.org/10.1108/02656710110383539
  37. Tillery, K. R. and Rutledge, A. L.(1991). 'Quality-strategy and quality-management connections', International Journal of Quality & Reliability Management, Vol. 8, No. 1, pp. 71-77
  38. Wilson, D. D. and Collier, D. A.(2000), 'An empirical investigation of the Malcolm Baldrige National Quality Award Casual Model', Decision Sciences, Vol. 31, No. 2, pp. 361-390 https://doi.org/10.1111/j.1540-5915.2000.tb01627.x
  39. Zhang, Z., Waszink, A., and Wijngaard, J. (2000), 'An instrument for measuring TQM implementation for Chinese manufacturing companies', International Journal of Quality and Reliability Management, Vol. 17, No. 7, pp. 730-755 https://doi.org/10.1108/02656710010315247