• Asia pacific journal of information systems
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• 제10권3호
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• pp.145-157
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• 2000

Economists have advocated that the market competitiveness improved the firm's productivity and eventually its service quality. However, the previous researches did not provide the empirical results enough to prove that the competitiveness do improve the service quality. In this paper, we conducted an empirical research to find whether the competition induces the quality of service. The telecommunication industry was chosen since it went through the increasing competition along with a high attention. We found that competition itself does not guarantee the quality of service. It is the intensity of competition that improves the service quality. The service quality depends mainly on the competitor's competence, i.e. the intensity of competition rather than the competition itself. In sum, when we want tc improve the service quality as well as the productivity, we had better increase the intensity of competition by allowing many new strong entities.

• 품질경영학회지
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• 제36권2호
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• pp.20-27
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• 2008

Tolerance design has been identified as an important research area and a number of models have been proposed in the literature. This paper investigates the effect of limited capacity on tolerance design for products with nominal-the-best type (N-type) quality characteristics. The model is developed under the assumption that the reprocessed and nonreprocessed items are produced by the same manufacturing process and therefore their quality characteristics are identically and independently distributed. Profit models are constructed which involve four price/cost components; selling price, cost incurred by imperfect quality, reprocessing and quality inspection costs. Methods of finding the optimal tolerance limits are presented, and a numerical example is given. Sensitivity analyses are also performed to study the effect of a process standard deviation on this model.

• Asia pacific journal of information systems
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• 제13권2호
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• pp.47-66
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• 2003

Economists have advocated that the privatization and market competitiveness improve the firm's productivity and eventually its service quality. However, the previous researches did not provide the empirical results enough to prove that the privatization and competitiveness do improve the service quality. In this paper, we conducted an empirical research to find whether the privatization and competition induces the quality of service. The mobile telecommunication industry was chosen since it went through bringing the privatization and increasing the competition along with a high attention. We found that the privatization and competition itself does not guarantee the quality of mobile telecommunication service. It is the intensity of competition that improves the mobile telecommunication service quality. The service quality depends mainly on the competitor's competence, i.e. the intensity of competition rather than the competition itself. In sum, when we want to improve the service quality as well as the productivity, we had better increase the intensity of competition by allowing many new strong entries.

• 경영과정보연구
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• 제23권
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• pp.99-134
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• 2007

In recent years there has been much emphasis on the need for service firms to develop an organizational culture which facilitates the successful implementation of marketing activities. This study examines the relationship among marketing culture, service quality, customer satisfaction, and customer loyalty in fast food service firms. The results of empirical analysis can be summarized by the following: First, marketing culture(employee service quality, interpersonal relationships, selling task, organization, internal communications, innovativeness) had a significant direct effect on service quality. Second, marketing culture(employee service quality, selling task, internal communications) had a significant direct effect on customer satisfaction. It had also a positive, significant indirect effect on customer satisfaction through service quality. Third, service quality had a significant indirect effect on customer loyalty through customer satisfaction. Therefore, the results of the study provide the practical implication for establishment of service firms' marketing strategies, related to marketing culture.

• 산업공학
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• 제24권1호
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• pp.58-70
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• 2011

As more individuals and organizations participate in the complex design process of manufacturing industry, collaborative product development and management of the global supply chain have become more popular. Although the product quality concerns once focused on the manufacturing process, they are now directed at earlier stages of the design cycle where the engineering product is created as a 3D CAD model. In this paper, we describe the current state of product data quality activities in the manufacturing industry and the yardstick to measure 3D CAD data quality. Moreover we introduce a quality assurance method through the result of statistical analysis of 3D CAD models and suggest a six sigma level of CAD data quality by analyzing 76 samples provided from three Korean automotive companies.

• 품질경영학회지
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• 제47권3호
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• pp.417-424
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• 2019

Purpose: In this study, the goal is to analyze this case to prevent the same accidents when using one-shot rifle. Methods: Detailed analysis of damaged parts must first be made in order to determine the cause of the abnormal explosion. The cause of abnormal operation can be determined by analyzing the information of damaged components and the firing mechanism of the weapon step by step. Also we can refer to a statement of shooter, witness and accident scene situation. Based on this theory, cause of abnormal firing can be narrow down. Results: Fracture of pin for fixing firing and latch is cause of abnormal operation of firing. Conclusion: It is deemed that periodic inspection and fundamental improvement of the structure are required to prevent the same accident as this.

• 정보저장시스템학회논문집
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• 제6권1호
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• pp.37-40
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• 2010

Fresnel lens is a kind of refractive optical lens with various advantages. It has nearly flat shaped optical lens that has small mass. Fresnel lens has number of applications in the compact optical systems. Recently, demands of high quality Fresnel lens for small size optical systems such as illumination units, compact imaging systems, display units, information storage systems, optical detecting units had increased rapidly. Conventional manufacturing process of high quality Fresnel lens is direct machining. However, it is not suitable for mass production because of high cost and long cycle time. Replication method can provide cost effective mass production process. However, there are various issues about replication of Fresnel lens. Fresnel lens has number of sharp blade shape prism. In the replication process, this blade shape causes defects that can affect optical efficiency. In this study, replication processes; injection molding process and UV imprinting process, were developed and evaluated using Fresnel lens that has maximum pattern height of $250\;{\mu}m$ and aspect ratio of 1.5.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권6호
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• pp.2230-2250
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• 2015

Multiple projectors with partially overlapping regions can be used to project a seamless image on a large projection surface. With the advent of high-resolution photography, such systems are gaining popularity. Experts set up such projection systems by subjectively identifying the types of errors induced by the system in the projected images and rectifying them by optimizing (correcting) the parameters associated with the system. This requires substantial time and effort, thus making it difficult to set up such systems. Moreover, comparing the performance of different multi-projector display (MPD) systems becomes difficult because of the subjective nature of evaluation. In this work, we present a framework to quantitatively determine the quality of an MPD system and any image projected using such a system. We have divided the quality assessment into geometric and photometric qualities. For geometric quality assessment, we use Feature Similarity Index (FSIM) and distance-based Scale Invariant Feature Transform (SIFT). For photometric quality assessment, we propose to use a measure incorporating Spectral Angle Mapper (SAM), Intensity Magnitude Ratio (IMR) and Perceptual Color Difference (ΔE). We have tested the proposed framework and demonstrated that it provides an acceptable method for both quantitative evaluation of MPD systems and estimation of the perceptual quality of any image projected by them.

• 한국정보시스템학회지:정보시스템연구
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• 제14권1호
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• pp.125-147
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• 2005

This research focused on the comparison of corporate business mokels to explain different financial performances on the eBusiness domain. Especially, because customers have the more buying [ower tha other business areas, customer value and the service quality were prepared for independent variables and operational margin which can be obtained by publicize report was used for a dependent variable in stead of the other variables dependent on human perception as well. As a result, this research found that the customer value measured by service quality concept impact on the financial performance of eBusiness corporation positively. To find out more delicate results, structural equation was used for statistical method using 324 survey samples on 10 corporations. Though data using for statistical analysis were divided into individual and corporate level and have the time gap between research time and financial performance publicized period, the value of this research is that the customer value and service quality concepts with very objective financial information were input for constructing a research model.

• 산업경영시스템학회지
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• 제34권4호
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• pp.145-151
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• 2011

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.